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gweikecloud.com Reviews 74

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TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the precision and capability of the machines for various projects, from detailed models to deep metal engraving. The customer service and staff are frequently commended for their helpfulness, quick responses, and effective support, often going above and beyond to assist users. Many also appreciate the fast delivery service and the overall value provided by the company. However, some people were dissatisfied with certain aspects, experiencing issues like machine breakdowns shortly after purchase or problems with alignment lasers. A few customers also reported misleading information regarding shipping and delivery times, with some deliveries being significantly delayed or not occurring as promised. There were also mentions of poor software and difficulties with customer service regarding refunds and exchange rates.

What people talk about most

Product

People report positive experiences with product. Customers praise the products for their reasonable prices,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praise the quick, friendly, and... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are satisfied with the machines, describing... See more

Staff

Consumers find staff to be positive. Many reviewers praise the team's helpfulness, effectiveness, and... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the extremely quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Returning customer, I placed an order for a fiber laser today. I mainly use my lasers for hobby use for wood, metal, acrylic, leather and cardboard projects. I make scaled models, statuettes and repli... See more

Rated 5 out of 5 stars

Currently on setting up the M3 CNC Laser, astounded by the package quality that you get for the money! really nice machine, heavy build. I'll be happy to start my business with it. Also, the People... See more

Rated 5 out of 5 stars

I don't know why power suply my g2max 50w broke. But customer service replaced fast my mashine to new one. I couldn't imagine that how this small mashine and fancy design is so powerfu... See more

Rated 5 out of 5 stars

Speaking with Gweike sales asking if there was a local demo available and while they themselves did not have a local business presence they were very quick to offer up contact information for multiple... See more

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

74 reviews

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Replied to 12% of negative reviews

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Rated 5 out of 5 stars

I got my Gweike G2 laser a few months…

I got my Gweike G2 laser a few months ago from Kickstarter. It's really portable and way faster than my old laser. Plus, it can engrave super deep. The software is easy to use and there are tons of tutorials online. I've used it on plastic, metal, and even to create color on stainless steel.

July 12, 2024
Unprompted review
Rated 1 out of 5 stars

ATTENTION

ATTENTION! to buy this machine if you plan to use it with Lightburn. Configuring the camera with lightburn is practically impossible, not to mention the alignment. NO ONE tells you all this, but as a victim tomorrow I will make a video and let everyone know about the camera alignment problem. DO NOT BUY, just waste your money. the assistance only knows how to repeat the same phrase: Redo the alignment procedure...And this would be a "professional" laser company????!!!! God bless you.
*****

NON COMPRATE NULLA.SONO SOLO DEI VENDITORI DI CINESATE

September 23, 2023
Unprompted review
Show reviews in all languages. (74 reviews)

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