Gxpillows Reviews 

153
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and comfort of the pillows, noting how well they support the head and neck while providing a truly fantastic night's sleep. Many people mention that these supportive products have finally helped relieve long-standing neck pain and significantly improved their overall rest. Some reviewers were not happy with durability, noting that the pillows started to lose their shape and collapse after a few months of regular use. A few other people also felt that the items did not last long enough or involved unexpected return expenses when things went wrong.

What people talk about most

Product

Consumers find product to be extremely comfortable and supportive, with many reviewers noting a significant... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent craftsmanship and... See more

Value for money

Customers expressed great satisfaction with value for money, highlighting that the product is worth every... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had 3/4 Gx pillows over maybe 10+ years, have tried other pillows but go back to Gx. They are soft but supportive and extremely comfortable. The customer service is outstanding. I purchased a 2... See more

Rated 5 out of 5 stars

Excellent customer service. The pillow is amazing, I never realised how much difference it has made. For years I have suffered with a bad neck, not any more, the first morning I woke up pain free, to... See more

Rated 5 out of 5 stars

Congratulations on the quality & beautiful workmanship of your pillows. . The excellent quality of these pillows has helped to improve my sleep pattern. Would definitely recommend them to friends... See more

Rated 5 out of 5 stars

Great service and bought my 2nd pillow from GX as my last one had seen better days. Instant difference as had a bad neck ache and it went as soon as I started sleeping on my GX pillow. Highly recomm... See more


Company details

Information provided by various external sources

HI and welcome to Gx Pillows- I'm Alexander Miles and I’ve been designing furniture and other household delights for 30 years and have more recently stumbled upon something wonderful and unique with the Gx Suspension Pillow™. This world class (1st...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

153 reviews

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No recent history of asking for reviews

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Replied to 75% of negative reviews

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4.6

All reviews

(153)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent product and customer service

I ordered GX Suspension Pillows for my husband and myself in med/firm and for my daughter in soft/med and we all love them weeks on. Before, I had neck pain and found other pillows just did not help but these I feel have improved it! My daughter just adores the comfy snug feel.
When we had a delivery problem at my daughter's flat, I rang the company and it was all sorted out on the same day with minor form filling/declaration of non receipt required by return of email and a successful delivery made a few days later. I would definitely recommend both their product and service.

November 3, 2022
Unprompted review
Rated 5 out of 5 stars

Great buy! Recommend

This pillow is well worth the money. I have slept absolutely soundly for the last week, since it arrived. I'm not a fan of synthetic pillows and have been using feather pillows for years. However, this new pillow is soft enough to mimic feathers but also gently supportive. The aches and pains I used to wake with have gone and I don't toss and turn all night long.

December 31, 2022
Unprompted review
Rated 5 out of 5 stars

BEST NIGHT SLEEP

I purchased a GX pillow some time ago and I have to say I'm having the best night sleep in years. its supportive as I have acid reflux so I can not lay flat,

November 1, 2022
Unprompted review
Rated 2 out of 5 stars

Don't last :(

Don't last :(

We were thrilled with our new pillows after purchase earlier this year. However, despite nightly turning and 'puffing up' they have gone very flat and offer little neck support. Today, I found time to email GXpillows and I was advised that 'most sleep experts advise replacing pillows after 1-2 years but some as frequently as every six months'!!

So if you want to replace your pillows every 6 months, buy them from GXpillows.

December 29, 2022
Unprompted review
Rated 5 out of 5 stars

Great product and great customer service

Great product! The pillow feels so comfortable and my head and neck feel very supported. I am sleeping so well and waking up with no aches or pains in my neck or shoulders.

Excellent customer care both for queries and so helpful when sorting out my mistake when ordering.

September 30, 2022
Unprompted review
Rated 5 out of 5 stars

Our two pillows - truly good value

We have found good comfortable pillows hard to find now that age is catching us up. The two (medium soft) we bought from Gx Pillows are the best we have had for a long time. They give good support, and because of the structure (it does not appear to be a filling) remains cool throughout the sleeping period. The beneficial difference was noticed on the first night. The service and advice also was most helpful at both times of contact. Truly good value, and we cannot be more pleased - or rested!

September 30, 2022
Unprompted review
Rated 5 out of 5 stars

OMG what a great pillow

OMG what a great pillow. I had a really painful neck issue that I was extremely worried about but after only a few weeks of using a GX pillow the problem was resolved having had the pain for over a year! I can’t rate them highly enough. Their customer service is also excellent if you have any queries. I will not be getting pillows from anywhere else in future. Thank you Kevin and the team.

August 9, 2022
Unprompted review
Rated 5 out of 5 stars

Our pillows

Myself and my partner both suffer with Arthritis aches and pains .also restless sleep we have tried various pillows including memory foam etc .I came across an ad for gxpillows and a video persuaded me to try .and to our amazement we have had some goodnight sleep at first took some getting used to because of the softness. Unlike our other pillows .anyhow they are amazing and we well recommend them .thank you gxpillows

May 6, 2022
Unprompted review
Gxpillows logo

Reply from Gxpillows

Thank you so much for taking the trouble to leave positive feedback. We're delighted that the Gx Pillow is helping you. Kind regards Gx Pillows

Rated 2 out of 5 stars

Out of pocket

While my pillow was great initially, after 3-4weeks it has lost its shape and support! Called to arrange return and as advertised they will refund me but i need to fork out for postage to return the pillow!!!!!!! Disgrace

April 12, 2022
Unprompted review
Rated 5 out of 5 stars

Exemplary customer service

I bought a pair of pillows on the basis of the many excellent reviews Gx Pillows receives. They were securely packaged and arrived swiftly. The quality of the materials and finishing is superb and astonishingly good value for money. Unfortunately, though, these lovely pillows didn't suit me! I contacted customer services and they fulfilled their 30-night comfort guarantee immediately. I can't recommend this company highly enough.

February 17, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding service

I bought a GX pillow and can't believe the difference it has made to my sleep , I normally suffer terrible at night sleeping all the way through, I have had my GX pillow for 2 weeks and haven't had 1 restless night , I was sceptical as I didn't think it would make any difference but I'm amazed , I turn my pillow over each day as recommended and I couldn't be happier , absolutely outstanding service from order to delivery , highly recommended

February 14, 2022
Unprompted review
Rated 5 out of 5 stars

Pain relief

In the past year, I have really struggled with sleeping, waking in the night with headaches, and suffering neck pain during the day. I have bought various different pillows to try to help, but nothing has suited me. I recently purchased a GX pillow, and the results have been immediate. Not only sleeping through, but have had no headaches or pain - really cannot say what a huge relief it is. I would definitely recommend, and will buy again.

February 9, 2022
Unprompted review
Rated 5 out of 5 stars

Extremely pleased with my pillow

Extremely pleased with my pillow. I’ve been sleeping on the Gx Suspension pillow (med-soft) for around 11 months and it’s AMAZING!! I suffer with chronic neck pain from a previous car accident and this pillow has helped me get comfortable at night. I am sleeping a lot better since using this pillow and my neck pain has eased. Great quality product and polite customer service.

January 8, 2022
Unprompted review
Rated 5 out of 5 stars

The best gift…

I received my pillow as an unexpected gift from a friend at Christmas. When I opened it, I saw that it was a plump size, I didn't think it would be any good for me, I've tried every size and shape of pillow. Every night was torture, I dreaded bedtime.
Was I in for a fabulous surprise....after Years of neck problems, waking every half hour. I slept through the night. From the moment I moulded it to my neck and head, it felt amazing. I would highly recommend the one I have. Medium soft. Heaven!

January 7, 2022
Unprompted review
Rated 5 out of 5 stars

Very professional and efficient people…

Very professional and efficient people to deal with. And the pillows are great. My wife has had a stiff neck every morning when getting up and used rolled up towels on top of the old pillows to ease the pain in the night. Now she wakes up pain free with the new pillows.

December 11, 2021
Unprompted review
Rated 5 out of 5 stars

Very Cosy

As someone who finds almost any reason possible not to be able to sleep, poor quality bedding being one of them, I was really happy with my Gx Pillows - super comfy, perfectly firm for me, and have held up really well after a few weeks :) Thanks! x

December 2, 2021
Unprompted review

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