I'd highly recommend this company. Their products are great - sturdy and easy to put together and fast delivery. Just as importantly I have had excellent customer service - very quick responses an... See more
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Review summary
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Ordered the cable crossover, 1-30kg dumbell set with rack, squat and bench rack with incline bench, 100KG weight plates, few barbells, everything spot on really good quality for the price! Delivery wa... See more
Company replied
Bought the GM2, bench and weights package, really good rack for a home gym. Easy to put together, all holes aligned and no bolts missing. A couple of small accessories I bought were misplaced by the c... See more
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Great product at a decent price. Highly recommended. The only comment of note is that the tracking info was not updated so my delivery came unexpectedly. Luckily someone was in to accept it as... See more
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Company details
- Fitness Equipment Store
- Activewear Store
- Fitness and Nutrition Service
- Fitness Equipment Wholesaler
- Sporting Goods Store
- Sportswear Store
About Gym Master
Written by the company
Welcome to
Gym Master
Gym Master UK offer a range of home gym exercise equipment, sports and fitness products such as weights, racks, power racks, cages, barbells, gym benches, weight lifting equipment & other exercise accessories.
Shop Cable Machines Shop Strength Training Shop Bars & Weights Shop Fitness Shop AccessoriesContact info
UNIT 1 1A, RASHES GREEN, NR19 1JG, DEREHAM, United Kingdom
- 01362697700
- contact@gymmaster.co.uk
- gymmaster.co.uk
4.6
Excellent
821 reviews
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Replied to 100% of negative reviews
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Quick delivery and a great product.
February 23, 2026
Reply from Gym Master
Hello,
Thank you for sharing your feedback!
We are pleased to hear you received your order promptly.
We hope you enjoy your order!
Kind regards,
Gym Master Customer Care Team
The worst equipment I've ever used
The worst equipment I've ever used! They sell bars with locking nuts that come loose and pose a risk of falling weights. They don't accept returns. THIS is much better equipment and much cheaper. Don't waste your time and money shopping here.
February 23, 2026
Reply from Gym Master
Hello Ludmila,
We’re sorry to hear that you’re experiencing an issue with your barbell.
At the moment, we haven’t received any photos or videos showing the problem. To help us assess the situation and assist you as quickly as possible, please reply to your previous email with clear images or a short video of the issue.
Once we receive this, we’ll be more than happy to look into it for you and provide further support.
Kind regards,
Gym Master Customer Care Team
Reply from Gym Master
Hello,
Thank you for sharing your feedback!
We are pleased to hear you received your order promptly!
We hope you enjoy your new equipment!
Kind regards,
Gym Master Customer Care Team
Bought a gm2 Bench recently
Bought a gm2 Bench recently, decent build quality. Up to now I’ve tested it to 140kg and it’s very sturdy with nice rigid padding. Assembly was easy too and it arrived on time
February 5, 2026
Unprompted review
Reply from Gym Master
Hello,
Thank you for your review!
We are thrilled to hear you are satisfied with the quality of your new bench. It is also great to hear you received your order promptly.
We hope you enjoy many great workouts with your new GM2 bench!
Kind regards,
Gym Master Customer Care Team
Parts Missing. Poor Customer Service
Item arrived in damaged box with parts missing. I strongly suspect the item had previously been returned as the cardboard/shrink wrap with the screws, nuts, bolts and washers was opened (hard to see how that could happen transit). Customer service person was rude and insisted it was not a return and blamed everything on the courier. No apology offered. Poor service and I have decided to use Northern to fit out the rest of my garage gym instead of gym master.
February 23, 2026
Reply from Gym Master
Hello Andrew,
We are sorry to hear your order arrived in this condition.
Upon reviewing the correspondence you supplied us, the damage does appear to be inflicted in transit. We can see they re-taped the box in one of your images, and can assure you that this item was brand new when it left us. The images you have provided show courier damage, please do accept our apologies on their behalf for this.
We contacted you in regards to this issue and sent the replacement items that were missing from your order the next day.
Kind regards,
Gym Master Customer Care Team
Fantastic quality gym equipmemt
I bought the GM3 squat rack with the additional rack extension along with a compatible dip bar, multi-grip pull up handle, adjustable bench, landmine attachment and safety straps. For the price I have 0 complaints. I don't mean that due to the low price I am happy to accept lower quality because that is not the case. The quality is exceptional. The customer service and delivery speed also was better than expected. If you're interested in setting up a home gym I would absolutely recommend Gym Master, not as a budget alternative but to a viable competitor to other brands that cost upwards of 25% more.
January 28, 2026
Reply from Gym Master
Hello,
Thank you for taking the time to share your feedback!
We are pleased to hear the service we provide exceeded your expecations. It is also great to hear you would recommend us!
We hope you enjoy many great workouts with your new GM3 squat rack and additional equipment!
We would be more than happy to assist with an future purchases.
Kind regards,
Gym Master Customer Care Team
Delivered quickly and was sold as seen
February 2, 2026
Reply from Gym Master
Hello,
Thank you for taking the time to leave a review!
We are pleased to hear you received your order promptly.
We hope you enjoy your order.
Kind regards,
Gym Master Customer Care Team
Great quality jump box quick delivery…
Great quality jump box quick delivery and good price. Can recommend
February 2, 2026
Reply from Gym Master
Hello,
Thank you for sharing your feedback!
We are thrilled to hear you are satisifed with the price and quality of your order! It is also great to know you would recommend us!
We hope you enjoy your new jump box!
Kind regards,
Gym Master Customer Care Team
Reply from Gym Master
Hello,
Thank you for taking the time to leave positive feedback.
We are thrilled to hear you happy with the service we provide - From the price to the delivery!
We hope you enjoy your new equipment.
Kind regards,
Gym Master Customer Care Team
Great prices on great products
Great prices on great products. Customer service is fantastic
January 29, 2026
Reply from Gym Master
Hello,
Thank you for the positive feedback!
We are very pleased to hear you are happy with your new equipment.
We also appreciate the feedback on our customer service, it’s always great to know our customers are satisifed with the service we provide.
Kind regards,
Gym Master Customer Care Team
Everything turn up on time and it was…
Everything turn up on time and it was all there.
January 28, 2026
Reply from Gym Master
Hello,
Thank you for taking the time to share your feedback!
We are pleased to hear you received your order promptly.
We hope you enjoy many great workouts with your new equipment.
Kind regards,
Gym Master Customer Care Team
Reply from Gym Master
Hello,
Thank you for your feedback!
We are thrilled to hear you are satisfied with your order as well as the customer service we provide.
We hope you enjoy your new item.
Kind regards,
Gym Master Customer Care Team
Excellent products backed by outstanding customer service
I recently purchased the GM1 power rack, an Olympic barbell, and some weights from Gym Master, and overall I’m extremely impressed.
The power rack itself is very well built and high quality, solid, sturdy, and exactly what you want for a home gym setup. The barbell and weights also feel premium and durable.
My delivery arrived in 5 parts but only 4 turned up, so I contacted customer service via email. They were very quick to respond, kept me updated, and sent out a replacement barbell clip which arrived promptly.
When I later started assembling the rack, I realised the instructions were damaged. I contacted customer service again and, once more, they responded quickly and sent me an electronic version of the instructions without any hassle.
Mistakes can happen, but Gym Master handled everything professionally and efficiently. The products are excellent and the customer service is top-tier. I wouldn’t hesitate to recommend them and would happily buy from them again.
December 29, 2025
Reply from Gym Master
Hello,
Thank you for taking the time to leave a positive review, we greatly appreciate this!
We are pleased to hear our customer service team promptly issued a replacement item as well as providing yourself with new instructions.
We are thrilled to hear you are satisfied with the quality of your new GM1 power rack, barbell and weights.
We hope you enjoy many great workouts with your new equipment, and would be more than happy to assist with any future purchases!
Thank you for recommending us!
Kind regards,
Gym Master Customer Care Team
Given the run around
Ordered a bench 2 weeks ago. Courier has clearly lost half of it. Gym master and courier given me the run around for over a week. Super frustrating. Haven't been gas lit like this for a long time.
January 1, 2026
Reply from Gym Master
Hello,
We’re sorry to read this and completely understand why you’re frustrated. We recognise how stressful and time-consuming this situation has been for you.
The courier has let us down in this instance, by not delivering the second box to you in a timely manner.
As discussed, we issued a replacement which was sent out on a next working day delivery service, which you have now confirmed as received.
We have raised your issue with the courier to help improve their service, and appreciate you taking the time to leave a review.
Kind regards
Gym Master Customer Care Team
Really happy with my purchase
Really happy with my purchase. Brilliant price, and extremely helpful customer service. Cable machine is perfect for home gym. Very sturdy, and easy enough to build with the instructions.
December 31, 2025
Reply from Gym Master
Hello,
Thank you for taking the time to leave a positive review.
We are glad to hear you assembled your cable machine with ease as well as being satisfied with the service we provide.
We hope you enjoy many great workouts with your new machine!
Kind regards,
Gym Master Customer Care Team
GM2 Package
Bought the GM2, bench and weights package, really good rack for a home gym. Easy to put together, all holes aligned and no bolts missing. A couple of small accessories I bought were misplaced by the courier. Gym master were straight on with contacting the couriers and arranging delivery of the missing bits.
December 29, 2025
Reply from Gym Master
Hello,
Thank you for taking the time to leave positive feedback.
We are happy to hear you are satisfied with your new weight and bench kit!
We are pleased our customer service team could resolve the issue regarding misplaced items promptly!
We hope you enjoy your order.
Kind regards,
Gym Master Customer Care Team
Great experience
Great experience. Equipment is fantastic and a quick delivery time. Will be using again for future purchases
January 5, 2026
Reply from Gym Master
Hello,
Thank you for taking the time to leave a review.
We are glad to hear you had a positive experience purchasing from us!
We hope you enjoy your order, and would be more than happy to assist with any future purchases!
Kind regards,
Gym Master Customer Care Team
Repeat business
I have bought from Gym master before. The products are of very good quality at a reasonable price and delivered faster than expected. Great service and products highly recommended.
December 26, 2025
Reply from Gym Master
Hello,
Thank you for the positive feedback!
We are thrilled to hear you highly recommend us! Your repeat custom is much appreciated.
We would be more than happy to assist with any future purchases. We hope you enjoy your order!
Kind regards,
Gym Master Customer Care Team
Easy to assemble and solid.
January 1, 2026
Reply from Gym Master
Hello,
Thank you for your feedback!
We are pleased to hear you are happy with the quality of your new item as well as it being easy to assemble!
Kind regards,
Gym Master Customer Care Team
Don't deliver to all of UK
I spent over an hour looking at products and then when I went to buy them, their website stated that they don't deliver to my address. If you aren't going to deliver to all UK addresses then at least make this clear in your delivery policies so people don't waste their time!!
January 8, 2026
Unprompted review
Reply from Gym Master
Hello,
I can confirm that we are ship to all mainland UK addresses.
Please can you send an email to Contact@Gymmaster.co.uk with your address so we can look into this further for you?
Kind regards,
Gym Master Customer Care Team
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