I recently purchased some items from the RG Shop and couldn't be happier! The quality of the products is excellent! Delivery was fast, and everything arrived well-packaged and in perfect conditi... See more
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Fabulous service from Gymnamo, contacted them to see if they could get me specific items that were out of stock. Not a problem, they ordered them in for me, kept me informed on how long it would tak... See more
Fantastic communication. I’ve asked questions about products and also asked if they could get specific colours and sizes of items, they did. They informed me when they’d come into stock so that I coul... See more
I used the online chat to ask about a particular item that wasn't in stock, I received a speedy reply informing me that an order will be placed soon, so should be available to buy soon! A few week... See more
Company details
Information provided by various external sources
Online shop for rhythmic gymnastics, ballet, and dance
Contact info
4th Floor Tuition House 27/37 St George's Road, Wimbledon, SW19 4EU, London, United Kingdom
- +44(0)20 3920 7836
- info@gymnamo.com
- gymnamo.com
4.7
Excellent
333 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
I sent an enquiry ahead of placing an order, and I received a clear response within an hour or two. Very impressed with the customer service. Swift delivery too of course.
September 28, 2021
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The first shorts we ordered were just…
The first shorts we ordered were just too small, but the company were very responsive in helping me and have replaced the shorts with a larger pair. These are great and my daughter is pleased with them. Thank you!
September 26, 2021
Brilliant product delivered promptly
September 10, 2021
Quick delivery great product
June 17, 2021
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Great quality, unique design
Purchased the leg warmers as a gift. Great quality and unique design that I could not find elsewhere!
June 1, 2021
Beautiful rucksack
Really lovely rucksack with pockets for all your equipment. Friendly and quick service.
May 29, 2021
Speedy delivery of a good item
I ordered a ball which arrived in a day and was an amazing price and is a perfect quality. Would use this shop again!
May 24, 2021
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Brilliant service
May 23, 2021
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Great experience
Second time purchasing from them. Great store, good selection of items, fast delivery. Will most likely purchase from again.
February 28, 2021
🌟🌟🌟🌟🌟
Good quality item, arrived quickly and as described - very happy customer - thanks!
January 30, 2021
Damaged item and bad customer service
The item came damaged and when I requested for a refund, the owner still expected me to return this item during the COVID-19 pandemic; suggests that you buy another item during the meantime.
I have also seen that another person also left a negative review where their item was also damaged.
I would recommend for people to shop at rhythmic-gymnastics-store instead because the customer service there is amazing and the owner takes into consideration your circumstances.
RE: "Your stretch band has a defective stitch and I have offered to replace it for free and cover your shipping cost once you send the defective item back to us. If you would like a refund, we are still happy to do so as long as you send the item back to us".
You literally just admitted that even if a person asks you for a refund, you expect the item back during the COVID-19 pandemic which further supports what I said. I will not be purchasing your products in the future nor am I going to recommend it to people.
January 23, 2021
Unprompted review
Reply from Gymnamo
Dear client,
To be clear, you did not request a refund for a stretch band in your communication to us - you have asked to "sort this out". Your stretch band has a defective stitch and I have offered to replace it for free and cover your shipping cost once you send the defective item back to us. If you would like a refund, we are still happy to do so as long as you send the item back to us - it seems there has been some misunderstanding on your side. We cannot accomodate however you keeping the item and geting a full refund given the circumstances, because of arrangements with the manufacturer which what I have explained to you in email.
I have also offered you to exend the return policy deadline to accomodate your circumstances, cover the return shipping costs, and send you the replacement for free. I am sorry to hear that you felt it was still inadequate but I have tried to accomodate you in every possible way.
Regards,
Inna
Black ink stained 5m Pastorelli ribbon
I received my refund and prompt reply from Seller on this but only wish if they could have check the order first before shipping as time and disappointment cannot be reversed once it’s lost.
January 20, 2021
Reply from Gymnamo
Dear Annie, As per my email to you, I am equally disappointed about this and am investigating with the supplier. I have already refunded your purchase given the circumstances and look forward to new opportunities to provide you with quality products in the future. Kind regards, Inna
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Really quick delivery and easy process
Really quick delivery and easy process. Products are fantastic quality and are reflected well in their description.
Will defiantly be using again and highly recommend.
January 8, 2021
Very Helpful
Very helpful nd product was posted out as soon as in stock. One happy child!
Thank you.
January 7, 2021
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