I've wanted a Gymproluxe for a while and it's very much worth it. I've had it for just over a week and it's making a visible difference already as well as feeling great and stronger too. Highly recom... See more
Company replied
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See what reviewers are saying
I bought this for both myself and my disabled sister (she has Secondary Progressive Multiple Sclerosis). She cannot get to the gym with only one functioning leg. This is a great gateway for bot... See more
I have just started using the Gymproluxe, it's been a long time since I've been at the gym and was a bit sceptical at first but I'm very impressed, you can train all the specific body points, sav... See more
Company replied
The purchasing was easy enough but it should have been made clear that you have to pay to join the network of people, where a lot of communities are free this is at a premium. Would I recommend this... See more
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Company details
Written by the company
We create exercise equipment that allows you to travel anywhere and can be used by anyone no matter your fitness level. We continue creating elegant but innovative equipment to encourage health and well-being in the lives of people everywhere--no excuses. With over 150,000 users and counting we are on the right track in making fitness more assessable for everyone.
We are proud to offer a lifetime guarantee on all our bands ✅
FREE 2-3 day shipping on all orders
We're so confident that you'll love our products, that we offer a 30-day money back guarantee - no questions asked!
Contact info
United Kingdom
- support@gymproluxe.com
- gymproluxestore.com
You should know
4.4
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great piece of kit
Great piece of kit
Can adjust to change the resistance and very easy to use.
July 14, 2026
Unprompted review
Reply from Gymproluxestore
Hi Stephen,
Thank you for your review!
We're glad you're finding the adjustable resistance simple and effective to use.
If you ever need anything, please feel free to reach out to us at support@gymproluxe.com or via Facebook Messenger.
Best,
GymProLuxe Team
Brilliant and versatile piece of…
Brilliant and versatile piece of equipment.
July 18, 2026
Unprompted review
Reply from Gymproluxestore
Hi Robin,
Thank you so much for the kind words!
We're delighted you're enjoying the versatility of the equipment.
If you ever need anything, please feel free to reach out to us at support@gymproluxe.com or via Facebook Messenger.
Best,
GymProLuxe Team
Only just started but am already…
Only just started but am already feeling the benefits
July 13, 2026
Unprompted review
Reply from Gymproluxestore
Hi Jason,
That's great to hear! Feeling the benefits early on is a fantastic sign of things to come.
If you ever need anything, please feel free to reach out to us at support@gymproluxe.com or via Facebook Messenger.
Best,
GymProLuxe Team
So far so good with this
So far so good with this. Really can't fault the experience so far. Easy to set up with challenging but easy to follow workouts.
Only been at it a couple of weeks but finding it much easier to stay consistent being able to slot it in around my day.
Companion app is nice and polished with plenty of free workouts as well as more if you sign up to the paid version, (£4 a month so not massively expensive), but also loads of content on their Youtube channel.
So far, the couple of times I've reached out for support, it has been prompt, personal and transparent. The trainers are active in the Facebook community and are the ones answering the support emails. No AI chat bots here!
I really rate this product and have already recommended it to a couple of friends.
July 18, 2026
Unprompted review
Reply from Gymproluxestore
Hi Luke,
Thank you for such a detailed and generous review!
We're delighted the workouts are fitting easily into your routine, and it means a lot to hear our support team's prompt, personal responses stood out. We're proud to keep it human, no chatbots here! Thanks so much for recommending us to your friends.
If you ever need anything, please feel free to reach out to us at support@gymproluxe.com or via Facebook Messenger.
Best,
GymProLuxe Team
The bar and the band are great however…
The bar and the band are great however I ordered the bundle and two of the items didn’t come (the guides) which they say have a value of £150… tried using their support but like others have said they don’t respond.
July 18, 2026
Unprompted review
Reply from Gymproluxestore
Hi James,
Thank you for taking the time to share your feedback.
We're pleased to hear that you're enjoying the bar and bands, but we're very sorry to hear about your experience with the missing guides and the difficulty you've had contacting our support team.
The Transformation Guides are digital products and should be available to download from your order confirmation page. If you're unable to access them, we'd be more than happy to help.
We also recently experienced an issue where some customers were not receiving our email responses. If you haven't received a reply from us, please feel free to contact us via Facebook Messenger, and our team will make sure you receive the assistance you need as quickly as possible.
Best,
GymProLuxe Team
Fantastic piece of fitness equipment
Fantastic piece of fitness equipment. Well made and well worth the money. Really versatile and the delivery service was exceptional, I highly recommend. The app is also very very good with lots of videos of how to carry out each exercise.
July 17, 2026
Unprompted review
Reply from Gymproluxestore
Hi Graham,
Thank you for the wonderful review!
We're so glad the build quality, delivery service, and app videos have all hit the mark for you.
If you ever need anything, please feel free to reach out to us at support@gymproluxe.com or via Facebook Messenger.
Best,
GymProLuxe Team
Ordered gympro plus 48 hour delivery on…
Ordered gympro plus 48 hour delivery on advert, emailed several times regarding this no response, decided to cancel order still no response lets see if thus gets a response?
July 16, 2026
Unprompted review
Reply from Gymproluxestore
Hi Nick,
We sincerely apologise for the delay and for the lack of communication you experienced. We understand how frustrating this must have been.
We've checked your order and can see that it has now been cancelled. If you haven't yet seen the refund in your account, please allow 3–5 business days for the funds to be returned to your original payment method, depending on your bank or payment provider.
We also recently experienced an issue where some customers were not receiving our email responses, and we're sorry if this affected your experience.
If you ever need anything, please feel free to reach out to us at support@gymproluxe.com or via Facebook Messenger.
Best,
GymProLuxe Team
Reply from Gymproluxestore
Hi Kevin,
Thank you so much for your fantastic review!
We're thrilled to hear you're enjoying your Gymproluxe and that you think it's an amazing piece of equipment.
If you ever need anything, please feel free to reach out to us at support@gymproluxe.com or via Facebook Messenger.
Best,
GymProLuxe Team
It’s not always about the product but…
It’s not always about the product but how a company deals with issues that crop up. I had a problem with a defective band, the response was quick and efficient. A new band was on its way to me by return. Even when a the delivery service ‘lost’ the delivery, Gymproluxe understood and sent me a replacement without quibble. Great customer service
July 17, 2026
Unprompted review
Reply from Gymproluxestore
Hi Richard,
Thank you so much for your kind words and for sharing your experience!
We're sorry to hear you experienced an issue with one of your bands and the delivery, but we're delighted that our team was able to resolve everything quickly and make the process as smooth as possible for you.
Providing excellent customer service is something we truly value, so it's wonderful to know that our team's support made a positive impression.
If you ever need anything, please feel free to reach out to us at support@gymproluxe.com or via Facebook Messenger.
Best,
GymProLuxe Team
What a fantastic piece of kit
What a fantastic piece of kit. You could literally take this anywhere in the amazing cute bag. Worth every penny. Highly recommend this kit.
July 17, 2026
Unprompted review
Reply from Gymproluxestore
Hi Alison,
Thank you for your amazing feedback!
Hearing that you think the Gymproluxe system is "worth every penny" truly means a lot to us. We designed it to deliver a versatile workout without taking up much space, so we're delighted you're enjoying the convenience of the compact carry bag and the freedom to use it wherever you go.
Thank you for your recommendation, and we hope your Gymproluxe continues to help you reach your fitness goals for years to come!
Best,
GymProLuxe Team
Retirement revitalized
After having decided to purchase Gymproluxe to help get fit and in better shape, I have been using it for 1 week only so far. I have not done any proper keep fit for years, and am 65 years old. have been following the instructor videos, which are very helpful and encouraging, and determined to keep to a committed structure. This is also helpful as I am now retired.
Although it's too early to claim any physical difference, Other than in my balance and posture, I do feel better and more positive about the future and in general.
Looking forward to the weeks and months ahead.
July 17, 2026
Unprompted review
Reply from Gymproluxestore
Hi Mr. Robinson,
Thank you so much for taking the time to share your experience with us!
Congratulations on taking this exciting step in your fitness journey. It's fantastic to hear that you're already feeling more positive and noticing improvements in your balance and posture after just one week. Retirement is a wonderful opportunity to focus on your health, and we're delighted that our instructor videos have helped you build confidence and stay motivated.
If you ever need anything, feel free to reach out to us at support@gymproluxe.com.
Best,
GymProLuxe Team
5* Customer service, Hannah
Parcel had gone missing in post, (Parcelforce didn’t deliver), Hannah helped resolve the situation brilliantly, helping to ship out a new order quickly.
July 16, 2026
Unprompted review
Reply from Gymproluxestore
Hi Alex,
Thank you so much for your wonderful 5-star review!
We're happy to hear that we were able to help resolve the issue after your parcel went missing in transit. While it's never ideal when a delivery doesn't go as planned, we're pleased we could get a replacement sent out quickly and turn your experience around.
If you ever need anything, feel free to reach out to us at support@gymproluxe.com.
Best,
GymProLuxe Team
Revised review.
After my initial review, customer service did contact me. They offered some remedies and were open to a return if those remedies weren't productive. To be clear, I do believe the Gympro will bring positive results. I just want prospective buyers to preview the exercises and make sure you're able to get up off the floor and use your back as the primary support for some exercises. Most people will be able to do that; some will not.
July 16, 2026
Unprompted review
Reply from Gymproluxestore
Hi Craig,
Thank you for taking the time to update your review and for sharing your experience so thoughtfully.
We really appreciate your kind words about our customer service and your honest feedback. We're sorry that your spinal injury meant the Gymproluxe system wasn't the right fit for your specific needs, but we're grateful for the helpful advice you've shared with other customers. As you mentioned, reviewing the exercise demonstrations beforehand can be a great way for people to determine whether the system is suitable for their individual mobility and fitness requirements.
We're also pleased to hear that you believe the equipment can deliver positive results, and we truly appreciate your willingness to pass it on to family or friends who may benefit from it.
Thank you again for giving us the opportunity to assist you. We wish you all the very best, and if there's ever anything else we can help with, please feel free to reach out to us.
Best,
GymProLuxe Team
Buyer Beware!
I'm not able to utilize all the product has to offer given my limited mobility. I sent three (3) emails requesting to initiate a return. This is week 3 since I sent the messages and haven't gotten any response. Also, the website indicates that the company has the right to deny a request to return the product, which contradicts the "30 day return policy, no questions asked".
July 15, 2026
Unprompted review
Reply from Gymproluxestore
Hi Robert,
Thank you for bringing this to our attention, and we're very sorry to hear about your experience.
We have been responding to your emails and have just resent our most recent reply. Unfortunately, we've recently experienced an issue where some customers have not been receiving our emails, despite them being successfully sent from our side. We sincerely apologise if this has affected your correspondence with us.
If you're still unable to receive our emails, please reach out to us via Facebook Messenger, and we'll be happy to continue assisting you there to ensure your return request is handled without any further delays.
We apologise for the inconvenience and appreciate your patience. We look forward to resolving this for you as quickly as possible.
Best,
GymProLuxe Team
A New User of the Gymptolux Band
I have just started the Gymprolux band program. I've only done 3 workouts, but they were doable. As an almost 77 year old man, I am taking everything slow as I have no one to impress at the gym. I am in good shape and I think the program will make me stronger and fitter.
July 14, 2026
Unprompted review
Reply from Gymproluxestore
Hi Dave,
Thank you for taking the time to share your experience with Gymproluxe!
It's fantastic to hear that you've started the program and that you're finding the workouts enjoyable and manageable. It's wonderful to hear that you're approaching your fitness journey at your own pace—consistency is key, and there's no need to rush.
We're confident that by sticking with the program, you'll continue to build strength and improve your overall fitness. We wish you every success on your journey and hope you continue to enjoy your Gymproluxe workouts.
Thank you for choosing Gymproluxe, and we're always here if you need any support along the way.
Best,
GymProLuxe Team
Exceptional product/customer service
Been using my Gymproluxe for around 8 months now and I'm not only impressed by the product itself and the workout videos on YouTube, but also with the exceptional customer service support. Contacted more than once and always so helpful and quick to resolve my issue. Thoroughly recommend!!
July 14, 2026
Unprompted review
Reply from Gymproluxestore
HI Gary,
We really appreciate you taking the time to share your experience and thank you for your continued support over the past eight months.
It's great to know that you've been enjoying your Gymproluxe system and making the most of our YouTube workout videos. We're also pleased that our customer service team has been able to assist you quickly and resolve any issues whenever you've reached out.
Your recommendation means a great deal to us, and we're grateful for your trust in Gymproluxe.
Best,
GymProLuxe Team
My new training experience with gymproluxe
The training videos are great, I find them motivational and they help push me when I am starting to flag. The kit is easy to setup and use. Early days ( 4 work outs) and I am aching , but looking forward to the benefits of the work outs improving my fitness and strength.
July 13, 2026
Unprompted review
Reply from Gymproluxestore
Hi Paul,
Thank you for your kind words and for choosing Gymproluxe!
It's great to hear that you're enjoying the training videos and finding them motivating during your workouts. We're also pleased to know that you've found the kit easy to set up and use.
After just four workouts, it's completely normal to feel those muscles working! We hope you continue to enjoy the program and see the improvements in your fitness and strength as you progress.
Best,
GymProLuxe Team
Avoid them due to bad customer service, product never received
Had the pleasure of dealing with Hannah in customer service. I tried to change my adress minutes after ordering as it was supposed to go to a friends house. Wasn't possible unfortunately, so it went to my adress which is technically not an issue. Royal mail left the parcel outside at a different house and I could not retrieve it. Instead of any compassion or a helpful answer Hannah told me I gave them the wrong adress, so it is my fault. I gave them my adress, not a wrong adress. If the courier of their choice makes a mistake, this is not on the customer.
Do not agree with Hannahs approach at all. No care, no help and probably did not read the email enough to even know what she was saying. Massive disappointment.
July 14, 2026
Unprompted review
Reply from Gymproluxestore
Hi Benny,
We sincerely apologise for the confusion and for the experience you encountered with your recent order.
At Gymproluxe, we are committed to providing a high standard of customer service, and we regret that your experience did not reflect this. Following a further review of your case, we have contacted you directly to address your concerns and to work towards an appropriate resolution.
We value your feedback and appreciate you taking the time to share your experience.
Thank you for giving us the opportunity to investigate this matter further!
Best,
GymProLuxe Team
Great product and videos - Messenger saved the email issues
The product concept and the videos are excellent - I absolutely loved the product until the white band and then the green band failed whilst joining Marcus in a seated row.
Marcus stepped in following a communication issue with the customer service team's emails, but having used Messenger to contact the team, the replacements were quickly despatched
June 30, 2026
Unprompted review
Reply from Gymproluxestore
Hi Mal,
We sincerely apologise for both the inconvenience and the lack of communication you've experienced.
We're sorry to hear about the issues you've had with your resistance bands, and we understand how disappointing it must have been after initially having such a positive experience with the product.
We've requested additional information so we can assist you further. To make things easier, we would also encourage you to contact us via Facebook Messenger, as we've recently experienced an issue where some of our emails have not been reaching customers. It's possible that we've been trying to contact you, but our messages haven't been received.
Once we're able to connect with you, we'll work to resolve this as quickly as possible. Thank you for bringing this to our attention, and we appreciate the opportunity to put things right.
Best,
GymProLuxe Team
Customer service was Excellent
This isn't really a review about the product, as it only arrived yesterday, but more a review of their after-sales service. I actually ordered it 3 weeks ago, but it failed to arrive (not through Gymproluxe's fault). I contacted the delivery group, and they admitted they had lost the parcel and that compensation would have to be organised through Gymproluxe, not through me. It took one text from me to get them into action, with a flurry of texts back and forth over the next 2 days, and then a new parcel arrived yesterday. Their customer relationship was superb with a huge amount of effort from (especially) Jaki, Hannah and Jamie.
July 11, 2026
Unprompted review
Reply from Gymproluxestore
Hi David,
Thank you so much for taking the time to leave such a wonderful review. We truly appreciate you sharing your experience with our customer service team.
We're sorry to hear that your original parcel was lost during transit, but we're glad we were able to assist and arrange a replacement so you could receive your order without any further delay. We understand how disappointing delivery issues can be, and we always aim to make the process as smooth and stress-free as possible for our customers.
It's fantastic to hear that you felt supported throughout the process and that our team was able to provide the level of service you expected. Your kind words mean a lot to us and will be shared with the wider team.
We hope you enjoy your Gymproluxe kit and that it helps you achieve your fitness goals. Thank you again for your patience and for choosing Gymproluxe!
Best,
GymProLuxe Team 💪
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