gymroos.com.au Reviews 

Would not recommend shopping with gymroos.
Ordered a mystery box. Didn’t have high expectations but all of the items are either misprints or are something so blatantly a filler item that no one would ever order.
Tried to reach out twice to provide feedback and got no response.

Ordered 6-8 weeks ago have made multiple attempts to contact and they have just blatantly ignored any messages and or emails. Nothing was specified to be out of stock or a “pre order” as stated in their one and only response email. Still awaiting my items ordered mid March

They don’t clearly advise they have nothing in stock, take your money then keep saying items are back ordered. They then keep pushing back the ‘expected delivery date’ I ask for a refund and they keep asking if I want a refund, but don’t actually process the refund!
SCAMMERS. Order #61372

For people in Europe don’t order here..
Placed an order and got half the order, and had to pay clearence costs over it.
But because they send the other half later, im gonna have to pay clearence costs again.
In this way its a very expensive order, and its not worth it..
And they did not say some items were not in stock.
There is no point of returning cause you dont get youre money back.
I will NEVER order here again…

The first order we received was quite quick but then we had to do an exchange and it was so hard to get in touch with them. I messaged them through all the socials. Instagram, Facebook and TikTok, I also emailed them several times until eventually we got a reply but it took months for them to get our exchange done.
We have made another order and admittedly we made the first mistake by accidentally popping down the wrong house number so the package got returned to sender. They then emailed us for the correct address and said we would be undated with the new tracking order within 72 hours.

Several weeks later we are still waiting on a tracking number. Hubby has emailed them several times, I have emailed them also.

If they could communicate I think their reviews would be a lot better as their products are great. Hubby loves their shorts, hence why we keep going back to order.

I pre ordered a t-shirt almost 4 weeks ago, what’s going on with this company recently?

I’ve been a long time customer and ordered thousands of dollars worth of clothes.

Last time I ordered they refunded half my order

The only things I actually wanted were the ones they refunded. I filled up the cart to get the free shipping.
The same day they issued the refund for that stuff I checked their website and the red t shirt was in stock online so I ordered it on its own funnily enough it arrived a few days later, looks like it was in stock after all…. I was also charged shipping for the solo red t shirt order.

I thought, ok probably just an error.

Then I pre order the purple shirt on march 3rd and add 2 t shirts into the cart to get the free shipping again, and they send me the order missing the purple shirt and then tell me 6-8 weeks? What was the point of me pre ordering?

It looks like it wasn’t a one off thing and they’re scamming people by showing out of stock clothes as in stock so they order other stuff along with it then gymroos just send the other stuff without the thing you actually wanted.

Then they just refund you without you even asking.

Scammy behaviour in my opinion, 2 times in a row is not a coincidence. It is a shame because I like the brand and they sell high quality clothes…if you actually get what you ordered.

That will be my last order from them.

Response to your reply: There’s no continued support from me, your company are scammers, even the last mystery box claimed to be $400 worth was garbage.

It’s a shame because you used to be a really good company and sold quality clothes, now you’re just greedy scammers.

To your second response, I know to was a pre order, that’s why I pre ordered 4 weeks earlier…the first line of my review says “I pre ordered a shirt”. Can you not read?

When the pre order was advertised to be released was when you sent my other stuff minus what I’d pre ordered.

I can see from your constant negative reviews on here that you can’t delete like you do the comments on your Facebook page that you haven’t changed your approach to business.

Shame really, you had something good going with a loyal customer base.

Ordered from the Uk so I expect the items to take the full estimated 7 days to deliver. Been waiting 19 days now and still no sign of them. I emailed asking for help on the matter and they sent a generic reply and my Australia post tracking number. To which said tracking number says “it’s on the way” after reading the reviews I fear the package may not even arrive at all. If I had read all the 1 star reviews prior I would not have bothered purchasing in the first place

So I order the g shorts Black Friday ! Got two shorts and as always the zippers where already broken , I sent them back with photos etc ,

Once I received them they said it will take 6 weeks for restock to arrive ..

I had to email them two days ago about an update and they told me it’s going to take another two months about restock .

And all of the sudden they restock the g stock and got an email the next day …

So don’t really trust the brand itself to be honest I’ll stick to American gym attire brands

Placed an order online on the 5th December, hadn't received order on the 18th December. Emailed their customer service email no response, messaged both Facebook and instagram pages no response. Zero communication, no package delivered and I spent over $100 on 2 items.

0/10 quality
0/10 customer service

Never again

Absolute kooks

Order and never received the parcel completely scam.

Absolute joke of a company. My partner ordered me 5 items, to which I received only 2 of. However they did “throw in a free towel” which honestly I could have got better quality in a dish towel off Temu. The 2 items I received, the sizing is absolutely terrible not to mention the quality of the clothing itself is definitely not worth anywhere near the money you will pay. Do not recommend.

It’s sad to read all the negative reviews, because my experience was positive. Ordered 13/Jun, items were delivered to me on 21/Jun in the UK and all items were as ordered.
I was waiting for a bit before writing a review to check the quality and I am very pleased with the shorts - they are exactly what I was after and well made.
Hopefully the company can work on its admin and customer service as they do have a good product!

waited 3 weeks for order to arrive despite paying express shipping, ordered 4 t shirts and got one and its the wrong size . Emailed and messaged on facebook numerous times to get update, got standard general cut and paste answer each time. Very disappointed as try to support Australian companies

Three strikes and I’m done!

Strike 1: It’s beyond a joke to let customers waiting for 3 weeks without any communication or updates. Tried to email several times, no response.

Strike 2: Once the package is received, I only receive 4 out of 8 items I ordered. The shipment email claimed that all items have been shipped.

Strike 3: Took a photo and send an email asking for a refund for the remaining items, no response.

If you wanna get scammed by a bunch of hobos trying to run a business, this is the place!

EDIT AND UPDATE: it’s meant to be 3 items I received out of 6 items I ordered. They sent a refund notification but only 1 item. What a shame for an Aussie business.

Have been ordering gymroos shorts for the last couple of years, always ordered medium for a firm fit, however, my last order, I ordered 3 pairs, medium as usual, when I received, ripped the tags off and tried them on thinking they would be the same fit as usual, however, and please be aware, the fit of these shorts have gotten much smaller. I explained this to Gymroos (they did confirm that the fit of these shorts had changed recently, but wouldnt that have been good to notified of, perhaps a big bold banner that pops up warning their customers of this), they told to return them and they would replace with large, however, once they received them back from me, the made the accusation that I had worn and damaged two of the pairs with white marks on them (why would someone wear a product that did not fit and that they knew were going to send back and have replaced. I should also point out that they same day I received the shorts, was the same day I emailed Gymroos about swapping and the same day that I actually sent them back with a courier), which based on the images they sent me, simply looked like dust from the inside of the shipping tough bag I returned them in. Their solution was to swap one of the pairs for large, but to send me back the two mediums that I had returned, which obviously did not fit. In what day and age is sending a customer back something they cannot use due to a size issue acceptable? I told them in no uncertain terms that the solution was not good enough and to shove the other 2 pairs were the sun does not shine. They took offence to me being upset and refused to deal with me at all. Who is in the wrong here guys? Dust them off and re-sell them to some other unsuspecting customer that does not know about the size change! Clearly a business that puts profit well ahead of customer service satisfaction to say.

This is an actual email reply I received from them in response to my complaint: "We are not going to read your essay made with filthy words, print it out and frame it for yourself."

Great products, if you ever get them that is! Place order, hand over your hard earned money. You will get an email from them and nothing, you can email them all you want, send Facebook messages, or insta, nothing. Eventually you'll either receive what you've ordered or you'll receive the completely wrong product! Then they might respond to an email, wait about 3weeks and you'll receive the size you ordered but not the colours.

It's a shame their products are actually super comfortable, the shorts are the best I've had in year's, just took me 3months to get them without any communication.

I have placed 2 orders with Gymroos so far, they instantly sold me for life with their awesome customer service and VERY swift response time.
Then once I received my first items the quality was also a massive win, very high quality clothes that fit amazingly. I will purely be wearing Gymroos from now on 💪👌

This company is good at taking an order and your money, but terrible at delivering the product! Twice I’ve ordered and I get 2 emails confirming the order and nothing more. I contacted them to find out nothing has happened as my product is out of stock. They are not proactive at all.
The only good thing is the product if it eventually finds its way to you! The business will fail unless they sort the systems out soon.

Great products but awful customer service!!! Avoid at all costs! Had a problem with order they didn’t send an item cause it was out of stock yet despite 3 weeks after ordering and arriving it was still showing my size in stock on their site 👀 They emailed me 6 weeks ago saying if I picked a different colour of t-shirt they would ship for free. I emailed back within an hour asking what colours were actually in stock and I’m still waiting on a reply 6 weeks on 👌 #gymroos

Update so gymroos finally take the time to reply to my very honest review in October 2025 almost 20 months after my very poor customer experience lol WOW as I say awful company to deal with and obviously take unhappy customers very seriously ……….lol As say avoid like the plague