I bought the little bag and although it’s lovely, the straps are that shiny that they don’t hold in the buckle. I emailed to express my disappointment and the reply just said ‘yes the material is shi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Whilst Gymshark are prompt in sending items out, once again the courier company (Evri) delivered to the wrong address - this time half a mile away. Fortunately the home-owner was diligent and brough... See more
Company replied
Delivery was quick, but product too big, I have selected for an exchange for smaller size and returned the original. This was quick but all comms has stopped and not heard anything about when or if I... See more
Company replied
I usually love GymShark products but this latest T-shirt was not muscle fit it was so thick material get like cardboard. So stuff it didn’t hug the shoulders but sat above them. The customer service c... See more
Company replied
Company details
About Gymshark
Written by the company
We’re Gymshark. We exist to unite the conditioning* community.
It’s not our goals that unite us, but the things we do to achieve them. Because although our training grounds and end goals might be different, sweat is our sport. And we’re a team of individuals who know that to go further, we go together.
*Conditioning is everything we do today to prepare for tomorrow.
It’s not our goals that unite us, but the things we do to achieve them. Because although our training grounds and end goals might be different, sweat is our sport. And we’re a team of individuals who know that to go further, we go together.
*Conditioning is everything we do today to prepare for tomorrow.
Contact info
GSHQ, Central Boulevard, B90 8AB, Solihull, United Kingdom
- support@gymshark.com
- gymshark.com
3.2
Average
40K reviews
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Reply from Gymshark
Hey there,
Thanks for your review.
If you haven’t already, please get in touch with our Customer Support Team so this can be looked into further. You can do this via the chat widget on our website or through the support section in our app.
Thanks,
Gymshark
Reply from Gymshark
Hi! We’re sorry to hear about this, but we really appreciate your honest review. Providing a great shopping experience is really important to us, so it’s disappointing to learn that we fell short on this occasion. Thank you for highlighting this, your feedback has been shared with the relevant team.
Reply from Gymshark
Thanks so much for your great feedback! We’re really happy to hear you enjoyed your experience shopping with Gymshark. It means a lot to us, and we hope to see you back again soon 💪
Ordering is easy
Ordering is easy, they give loyalty awards and the delivery was great. Plus the clothes are great quality.
March 22, 2026
Reply from Gymshark
Hey,
Thanks so much for your great feedback! We’re really happy to hear you enjoyed your experience shopping with Gymshark. It means a lot to us, and we hope to see you back again soon 💪
Thanks,
Gymshark
Great service..quick delivery and love…
Great service..quick delivery and love what ive ordered
March 28, 2026
Reply from Gymshark
Hey,
We appreciate you taking the time to leave a review! It’s great to know you had a smooth and positive experience shopping with Gymshark. Thanks for your support 🙌
Gymshark
Long live Gym Shark!
It’s just my go to sport brand, I became immediately addicted to it! Great quality, affordable, durable
March 27, 2026
Reply from Gymshark
Thanks so much for your great feedback! We’re really happy to hear you enjoyed your experience shopping with Gymshark. It means a lot to us, and we hope to see you back again soon 💪
Absolutely useless AI customer service bot
The AI bot that responds to customer queries does not work. It can't understand any type of context and responds with the same, unhelpful responses over and over with no move towards a resolution. Won't be using them again, even with my huge discount
March 25, 2026
Reply from Gymshark
Thank you for taking the time to leave us feedback.
We're so sorry to hear you had a negative experience with our chatbot. Our chatbot is there to redirect your queries effectively; we apologise that this was not the case.
If you ever need to speak to one of our agents, you can do this by requesting to 'speak to an agent'.
Thanks, Gymshark.
Reply from Gymshark
Hey!
We’re sorry to hear about your experience. A smooth and reliable delivery process is really important to us, so it’s disappointing to learn this has happened! If you haven’t already, please get in touch with our Customer Support Team so this can be looked into further. You can do this via the chat widget on our website or through the support section in our app. Thanks, Gymshark.
Can you please start to use different…
Can you please start to use different models with different sizes and height . I want to buy pair of leggings and your models seem to be all 5’9 or 5’10 size that’s already hard to believe and all of them are size small . All your models are size small the slimmer , muscular , how is that possible . I’m going to guess what size I am . Can you just have normal sized people
March 26, 2026
Unprompted review
Please do not buy from this company, they steal from you!
Please do not buy from this company. They use Evri as a delivery service. I recently retuned my parcel to them. 2 weeks later, the tracking with Evri is still stuck. As it’s a prepaid label Gymshark are responsible. I provided my proof of postage and they are refusing a refund. I am out £300 and the items. I ordered twice in the last year where I kept half of my orders and they are using this as an excuse not to refund me “due to my returns activity”. It is unacceptable.
They are a terrible company with terrible customer service. And they are thieves. I am a real person, working to pay my bills. They are awful.
March 27, 2026
Unprompted review
Reply from Gymshark
Hey,
Thank you for your feedback.
We apologise for the delay with your return, this isn't the level of service we aim to provide. We're always looking for ways to improve, so we’ve passed this feedback over to the relevant team.
Could you please email our support team at support@gymshark.com? You'll receive an automatic email from our Gymshark bot, requesting your order details for data protection purposes. Please ensure you reply to this email as this will forward your request to a member of our Support Team, who will then help resolve your issue.
Thanks,
Gymshark
Great anti-bot and queue system for new releases
Ease of access, good anti-bot system, handled customer demand well, good amount of stock available for those wanting to bag the onyx, queue system worked really well and gave people a fair chance and it always surprises me at how quick and efficient gymshark are at packing and dispatching items (even on a release day with high demand) couldn't fault your service.
March 27, 2026
Reply from Gymshark
Hey there,
Thanks for the kind words! We’re glad your experience with Gymshark lived up to your expectations. Hearing this feedback really motivates our team to keep improving.
Thanks,
Gymshark
Reply from Gymshark
Hey,
Thanks so much for your great feedback! We’re really happy to hear you enjoyed your experience shopping with Gymshark. It means a lot to us, and we hope to see you back again soon 💪
Thanks,
Gymshark
I am extremely disappointed with Gymshark!
I am extremely disappointed with Gymshark. I ordered an Onyx t-shirt, the money was taken from my account, but I received absolutely no confirmation or proof of my order. This is completely unacceptable.
I needed this shirt for a special event, and now I have nothing. No product, no email, no communication at all. This is not how you treat customers.
I am very angry and highly dissatisfied with this service. If this is not resolved quickly, I will never order from here again.
March 26, 2026
Unprompted review
Reply from Gymshark
Hey there,
Thanks for your review.
If you haven’t already, please get in touch with our Customer Support Team so this can be looked into further. You can do this via the chat widget on our website or through the support section in our app.
Thanks,
Gymshark
good service
March 26, 2026
Reply from Gymshark
Hey,
Thanks so much for your great feedback! We’re really happy to hear you enjoyed your experience shopping with Gymshark. It means a lot to us, and we hope to see you back again soon 💪
Thanks, Gymshark.
i personally love gymshark only…
i personally love gymshark only complaint i have which is due to personal fault i ordered a small size in t shirts and it fits like a medium other than that always high quality comfy clothing
March 26, 2026
Reply from Gymshark
Hi, It’s great to hear you’re happy with you Gymshark gear, but we’re also sorry to hear this! Your feedback means a lot and plays a big part in how we grow and improve. Thanks for sharing it with us, we’ve passed this on to our Product Team. Thanks, Gymshark.
Everything went well
Everything went well, easy website to navigate. Quick delivery and returns were easy and quick. Good quality products.
March 25, 2026
Reply from Gymshark
Hi,
Thanks so much for your great feedback! 🫶
We’re really happy to hear you enjoyed your experience shopping with Gymshark.
It means a lot to us, and we hope to see you back again soon 💪
Thanks,
Gymshark
Reply from Gymshark
Hey,
Thank you for taking the time to share this review with us 💙
Keep being awesome!
Thanks,
Gymshark
Great gear & delivered with care
March 25, 2026
Reply from Gymshark
Hello,
Thanks so much for the kind words! We're really pleased you've had an amazing experience shopping with us. Your support keeps us motivated to deliver consistently.
Thank you, Gymshark.
Reply from Gymshark
Hey,
Thanks so much for the kind words! We're really pleased you've had an amazing experience shopping with us. Your support keeps us motivated to deliver consistently 💙
Thanks, Gymshark.
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