Having moved in to Palm House in March just wanted to give a big shout out to Stacey Morris and Cameron November. They have been amazing at helping out with many communal issues that had not been look... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In general, Haus Block Management do a good job. They are very professional and organised. The portal that is used for communications is decent - but it has a few glitches. The cadence of communicatio... See more
Company replied
I have worked with Ethan Barraclough for the past year and have found him to be a pleasure to work with, knowledgeable and able to get things done on behalf of our property. Ashley Britz has recently... See more
Company replied
I have taken off a star as unfortunately there were ongoing technical problems getting into the portal, which was very frustrating. This was no reflection on Genavieve who was extremely helpful in... See more
Company replied
Company details
Written by the company
Established in 2008 and privately owned, we manage over 250 residential and mixed-use buildings in and around central London. We’re based on The Kingsland Road (near Islington), and offer great local block management within an hours' travel of our office.
Written by the company
Contact info
266 Kingsland Road, E8 4DG, London, United Kingdom
- 0207 275 2041
- jamie-lee@h-bm.co.uk
- h-bm.co.uk
3.9
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 48 hours
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Genavieve Williams is amazing
Genavieve Williams is amazing, she was very quick to assist me and resolve my query. However, my overall experience with HAUS has been quite disappointing. Before Genavieve stepped in, none of my emails were answered for several days, and all their correspondence arrives a month later than is dated, making it obsolete, such as the information about the general meeting in April arriving in May.
May 4, 2026
Unprompted review
Reply from Haus Block Management
Dear Valeria,
Thank you for sharing your feedback. We’re pleased to hear Genevieve was able to provide support and help bring the matter to a resolution.
Regards,
Haus Block Management
Useles managing agent
Useles managing agent - does not fix any real problems, slow to respond and overcharges on service charge every time.
May 22, 2026
Unprompted review
Reply from Haus Block Management
Dear Boby,
We are sorry that you feel this way. Following your review, we requested further details to understand and investigate the concerns raised, however, we did not receive a response.
The statements made are broad in nature and do not provide sufficient information for us to identify the property or specific issues being referred to. As a result, we have been unable to investigate the concerns raised.
We take feedback seriously and would welcome the opportunity to review any genuine concerns should you wish to provide further details directly.
Regards,
Haus Block Management
Very helpful
May 22, 2026
Unprompted review
Reply from Haus Block Management
Dear Elijah,
Thank you for sharing your feedback. We appreciate you taking the time to leave a review.
Regards,
Haus Block Management
I've been trying to access the portal…
I've been trying to access the portal for months with no luck, Genavieve helped to sort out the problem and get me logged in. Thank you
May 21, 2026
Unprompted review
Reply from Haus Block Management
Dear Marion Sumner,
Thank you for sharing your feedback. We’re glad Genevieve was able to assist and help get this resolved for you.
Regards,
Haus Block Management
Great service from Genavieve ⭐️⭐️⭐️⭐️⭐️
Great service from Genavieve ⭐️⭐️⭐️⭐️⭐️
I had a really positive experience thanks to Genavieve. She reached out proactively and took the time to pull together all the documents I needed, which I genuinely appreciated. She was organised, helpful, and made the whole process much easier than I expected.
A small thing on her side, but it made a big difference on mine. Thank you, Genavieve.
May 21, 2026
Unprompted review
Reply from Haus Block Management
Dear Joanna Jewitt,
Thank you for sharing your feedback. We appreciate you taking the time to leave such thoughtful comments. It’s wonderful to hear Genevieve was able to support you and make the process as smooth as possible.
Regards,
Haus Block Management
Fair Practise
They conduct AGM for NSQ and break rules of not recording AGM, and they also open about request for not recording is from NSQ board. Seems Board members are controlling HAUS. Did Board and HAUS voilated the Company's Articles of Association ?. During AGM, leaseholder requested meeting to be recorded and HAUS didnt do it. Unfair practise and leasholders questions were ignored. Leaseholders emails are being ignored. HAUS is refusing to relect Board Members, also refusing to call EGM.
April 15, 2026
Unprompted review
Reply from Haus Block Management
Dear Informer,
Thank you for taking the time to share your feedback. We are sorry to hear that you remain dissatisfied with your experience.
Haus attended the AGM in its role as managing agent and acts in accordance with instructions provided by the Board Members, who are our client, in relation to the management and administration of the development. Matters relating to governance processes and meeting arrangements are subject to specific procedures and requirements.
We appreciate that views may differ and value all feedback received.
Regards,
Haus Block Management
Lighterage Court, High Street, Brentford
Block B, Lighterage Court, 41 High Street, Brentford.
The lift at this site, has been out of service for 3 months, without clarity on when this problem will be solved.
This, in a 5 story building, with seniors...
Horrible handling of the situation, edging the state of inhabitation level.
May 21, 2026
Unprompted review
Reply from Haus Block Management
Dear Christian,
We appreciate the frustration caused by the lift outage and recognise the inconvenience this has created for residents, particularly those who rely on the lift for accessibility.
The matter has been actively progressed with specialist lift contractors and has involved ongoing investigations and assessments to identify and address the issues affecting the lift. Whilst the matter has taken longer to resolve than anticipated, efforts have continued throughout to progress the matter towards a resolution.
We understand residents' concerns and thank them for their patience whilst the necessary investigations and works are being undertaken.
Regards,
Haus Block Management
Brenton Steenkamp has yet again…
Brenton Steenkamp has yet again provided me a great and easy user experience. He remains to be kind and goes out of his way to make sure my enquires are attended to. Thanks again for your assistance Brenton :)
May 20, 2026
Unprompted review
Reply from Haus Block Management
Dear RA,
Thank you for sharing your feedback. We appreciate you taking the time to share this. It’s great to hear Brenton has continued to provide such helpful support and consistently assisted with your enquiries.
Regards,
Haus Block Management
Incredible staff & service
We got Right to Manage for our building in autumn of 2024 & have been so impressed with how Haus took over managing it.
Our current building manager, Jennie Roos, in particular, is an absolute star: calm, confident & conscientious in her approach & absolutely dependable.
There were many issues to resolve following over 10 years of mismanagement by the previous building management company (who were employed by the Freeholder & actively engaged in maximising profit for them).
Haus are systematically sorting out all of these legacy issues (from neglected maintenance to outstanding debts & missing compliance) - while providing excellent value.
We also want to give particular credit to Katerina Kaplanova, our project manager for the cladding issue that’s arisen in the last year or so.
She’s incredibly experienced, capable & committed to ensuring we get the best outcomes possible from the works that the developer will undertake.
Both of them are also great to work with - funny & frank as well as formidably organised & efficient.
May 18, 2026
Unprompted review
Reply from Haus Block Management
Dear Melissa Gates,
Thank you for sharing your feedback. We truly appreciate you taking the time to leave such detailed feedback and recognise Jennie and Katerina.
We understand that taking over management can often come with challenges, particularly where there are long-standing issues to address, so it is great to hear that the support and approach provided by the team has made a positive difference.
We are also pleased to hear Jennie and Katerina have been such valued support throughout.
Regards,
Haus Block Management
never found a job they can't shirk
getting a response for any repairs from this company is like pulling teeth. If you're lucky you'll be asked to wait a week for a response to a repair and told to go document it yourself at which point it will be filed and no action taken.
For this service Haus feel entitled to charge a 25% management fee on the service charge accounts.
May 15, 2026
Unprompted review
Reply from Haus Block Management
Dear Seth,
We are sorry to read your comments and are disappointed that your experience has left you with this impression.
Having reviewed the matter raised, the enquiry regarding parking posts and numbering was submitted and a response was subsequently issued requesting further information and photographs to assist in identifying the specific locations and extent of the reported issues so that the matter could be properly assessed and progressed.
Requesting additional information where required is a standard part of investigating and managing reported defects and is intended to help ensure matters are directed appropriately and progressed efficiently.
We note that the requested information has not been provided at this stage. In the absence of the additional information requested, the matter will instead be reviewed by the Property Manager during their next scheduled site inspection, at which point the reported concerns can be assessed further and progressed as appropriate.
We would also like to clarify that management services extend far beyond responding to repair requests alone. The day-to-day management of a development involves a wide range of complex and ongoing responsibilities, many of which take place behind the scenes and may not always be immediately visible to residents.
There are numerous operational, financial, compliance and management functions required to ensure a development continues to operate effectively, and these responsibilities form part of the wider management service provided.
Much of this work takes place behind the scenes and may not always be immediately visible, however, it remains an important part of effectively managing a residential development and supporting residents.
We appreciate all feedback and remain committed to addressing concerns raised by residents.
Regards,
Haus Block Management
Useless costumer service
Trying to buy a flat managed by Haus- absolutely shocking costumer care. Phone appears to be off the hook. Have been trying to contact them via email and phone for weeks with no response. Finally spoke to someone called Stacey who said she would highlight my queries and get back to me and still not heard a thing.
May 8, 2026
Unprompted review
Reply from Haus Block Management
Dear Mitchell,
We are sorry to read that you were dissatisfied with your experience. Following your concerns being raised, a senior member of our Leasehold and Sales team has been in direct contact with you to discuss and clarify the matters raised.
Should you have any further queries, please do not hesitate to contact us and we will be happy to assist.
Regards,
Haus Block Management
Good support
The team was very responsive, proactive and useful in supporting me during the registration and any questions related to the portal.
May 11, 2026
Unprompted review
Reply from Haus Block Management
Dear Mario Principato,
We appreciate you taking the time to share this. It’s great to hear the team has been responsive and helpful in supporting you with the registration process and portal queries.
Regards,
Haus Block Management
My five star review is specifically for…
My five star review is specifically for Davida Fouche, who I've dealt with regarding post-completion matters. She has helped promptly with the matter. She is excellent at communicating and always courteous, a pleasure to work with.
May 11, 2026
Unprompted review
Reply from Haus Block Management
Dear Fabrizio Ventola,
Thank you for sharing your feedback. We are pleased to hear Davida has been so helpful, responsive and professional throughout your dealings with her.
Regards,
Haus Block Management
The worst property management company
This company should absolutely not be involved with Property Management. Absolutely the worst. Never reply to messages. Have now been waiting since December 2025 for replacement key fobs for my property, even though I’ve paid for them. 4 months late issuing Service charges, then don’t reply to queries. Utterly useless - you can’t call them because they don’t bother to pick up. They don’t maintain the development - they are pocketing management fees but doing nothing to deliver a service.
And to respond to their reply. I contacted you in December 2025. You didnt even respond at all until Feb 2026 - then started making excuses. Eventually when you finally sourced the key fobs in April - 4 months! - later, you wanted payment. Then when I paid, you still didnt send them and then made an excuse that McKyle was off sick. You havent responded at all to the questions I raised regarding the Budget - so your response comment is completely inaccurate. Again - you have had weeks to reply to a simple question about the Budget - and remember that you are at least 4 months late even issuing the budget at all. I looked at your reviews. Overwhelmingly - the 1 star reviews are from people like me who live in a property and need service from Haus. The positive reviews seem to be from real estate agents putting tenants into properties managed by Haus - so not actually users of your service. If you were honest - your ratings would actually be one star - i.e. shocking - which is what your service actually is
May 11, 2026
Unprompted review
Reply from Haus Block Management
Dear Alan Johnson,
We are sorry to read about your experience and appreciate you taking the time to provide feedback.
In relation to the replacement key fobs, communication was issued regarding matters encountered following our appointment as managing agents, including issues relating to the programming process which required clarification before replacements could proceed. Once this had been addressed, the relevant costs were confirmed, payment was received and further contact was made to confirm delivery arrangements. Whilst there was a slight delay in concluding the final stages of the process, we are pleased to confirm that the replacement fobs have since been issued.
With regard to the service charge enquiries raised, our records indicate that responses were provided to the queries submitted and these matters have since been addressed.
We remain committed to working proactively to address matters raised and to ensuring residents continue to feel supported and valued.
Regards,
Haus Block Management
Brenton Steenkamp was very helpful with…
Brenton Steenkamp was very helpful with arranging a required inspection - I was very pleased with the service he provided.
May 6, 2026
Unprompted review
Reply from Haus Block Management
Dear Pia,
Thank you for sharing your feedback. We’re pleased to hear Brenton was able to assist and provide a positive service experience.
Regards,
Haus Block Management
I pay 'Building Insurance", not communal service pipe insurance.
Haus Property Manager Arguments:
"As you are aware we had access issues into the above property and finally obtained access this year to confirm that both properties situated above, had small live leaks but non which are connected to your leak which had occurred. As such, the determination of the exact source could not be obtained.
"As there is no communal service pipe which is leaking into your apartment we are solely responsible for this area and cannot provide you with any costings to remediate this as leaseholders funds are for service charge use solely and held in trust, as this matter is not applicable for the expenditure of service charges as not caused by a communal pipe we cannot help you financially on this matter, which we have confirmed this to you on many occasions."
FTT Judge's decision:
"The money received by the Applicant would have been insufficient to meet the cost of the repair works. The landlord could, therefore, have treated the £10,000 as a further item of expense in the service charge recoverable from all the tenants, not just the one who was unfortunate enough to suffer the escape of water."
July 28, 2025
Unprompted review
Reply from Haus Block Management
Dear Archi,
Thank you for your comment. We note that the content of your post relates to matters which have already been considered through a formal legal process. As such, this does not constitute a review of a service experience, but rather a continuation of matters that have been determined elsewhere.
In line with our obligations, we are not able to comment on or revisit legal or tribunal proceedings in a public forum.
Should you have any separate queries relating to your ongoing management or service provision, please contact us directly via the appropriate channels and we will be happy to assist.
Regards,
Haus Block Management
Great service
I live in a block of 22 flats that is managed by Haus. I recently got in contact with Haus to link my mobile to the front door to the building and the barrier to the carpark (so that I can open them remotely). Chanté Louw dealt with my query and the service was brilliant - Chanté got this sorted out on the same day. I am delighted with the service I receive from Haus and Chanté!
April 13, 2026
Unprompted review
Reply from Haus Block Management
Dear John Fairhurst,
Thank you for sharing your feedback. It’s great to hear Chanté was able to get this resolved so quickly and that you have had such a positive experience.
Regards,
Haus Block Management
Chante Louw
Chante Louw, was great and very quick at resolving my query
April 15, 2026
Unprompted review
Reply from Haus Block Management
Dear Hilary Bliss,
Thank you for sharing your feedback. We’re glad to hear Chante was able to resolve your query quickly.
Regards,
Haus Block Management
Generally good service from this…
Generally good service from this property management company. A particular shout out to Brenton Steenkamp for being responsive and prompt when arranging the fire door inspection at my mother's flat at Lait House.
April 21, 2026
Unprompted review
Reply from Haus Block Management
Dear Ling Chan,
Thank you for sharing your feedback. We’re pleased to hear you’ve had a positive experience overall and that Brenton was able to assist promptly with arranging the inspection.
Regards,
Haus Block Management
Great communication!
This was my first time speaking with Haus. I was given Genavieve's contact details and she was extremely helpful with supporting me with my questions as well as looping me in with a colleague to help with a different question I had.
April 16, 2026
Unprompted review
Reply from Haus Block Management
Dear Megan,
Thank you for sharing your feedback. We are glad to hear Genevieve was able to support you and connect you with the right person for further assistance.
Regards,
Haus Block Manangement
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