H10 Hotels Reviews 

Worst decision we ever made. Customer service is terrible. We had 3 free weeks included in our membership. We only got to use 1 my wife fell ill during our first time in Mexico and needed emergency surgery which was a little mysterious because 4 other Americans on the floor she was on had the same 2 emergency surgeries. With that said we inquired about the free weeks on many separate occasions and were assured if we travelled again we would be able to use them. Not only did it cost us $35,000 American dollars my wife has been suffering from ptsd since so has not wanted to travel outside the USA. She wants to try and travel again so I called to book a free week and use the 4 that come with my membership they refused to let us use a free week saying it expired and told me I was lying. I have been reassured on 3 separate occasions all would be fine. They refused to let me speak to a supervisor even though I have in the past. But for a customer service rep to call a person a liar. Not to mention during this time there were travel bands because of Covid and I was told they didn’t care. Only thing they care about is money. My buddy stayed at one of the hotels in Mexico that is part of the membership and paid way less than we did with having a membership that he booked through cheap Caribbean.com

Never ever again.

Stayed twice with H10 hotels, both times they apologised for poor standards but never offered anything by way of refund and standards were appalling … I will never use again and I would advise people to look elsewhere. They want your money, they don’t want you.

H10 Santa Ponsa Belaric islands could not fault it. Extremely helpful reception staff and room service, breakfast excellent choice and lots of stuff to do if it’s raining- gym jacuzzi sauna steam room.
Beautiful rooftop pool and poolside bar. Mostly adult which suited our trip
Definitely return there

The H10 atlantic sunset in tenerife is not worthy of a 5 star rating, the guest relations manager and the hotel management are not interested in genuine health issues caused by poor hygiene in the rooms, dust piled up on hidden wall lighting which the air conditioning blows around the room which caused problems for my partners asthma, their answer to our complaint was that it was the tour operators fault not theirs! Avoid, there's far nicer hotels out there

My recent stay at Ocean Maya Royale in Playa Del Carmen was nothing short of a nightmare. Despite booking a specific room, upon arrival, I was informed that it was unavailable and was coerced into accepting a downgrade. What followed was a series of deceitful promises, attempts to coerce me into signing documents waiving my rights, and an overall disregard for customer satisfaction.Not only did Ocean Maya Royale fail to deliver on the room I originally booked, but they also attempted to scam me out of the money I had already paid. Promises of compensation were made but never fulfilled, leaving me feeling cheated and frustrated.Throughout my stay, I felt continuously harassed by the staff, who seemed more interested in covering up their mistakes than rectifying the situation. Even after returning home, the harassment continued through misleading emails, attempting to spin the situation as if they had resolved the issue, which they clearly had not.I want to caution others against staying at Ocean Maya Royale. Their unethical business practices and disregard for customer satisfaction demonstrate a lack of integrity that I cannot overlook. I will never consider staying at any of their hotels again, and I urge others to be aware of how they treat their guests who pay a significant amount for services they fail to provide.

I was looking for a nice hotel in cambrils in Spain for 13 nights from 25th September to 8th October I spotted the H10 Cambrils on Booking.com for €1,122 half board fully refundable. I checked the hotel website seeking a better price, and got it for 957€,half board fully refundable. I started the booking process and got all the way until it came to pay, it said "pay today" even though it stated fully refundable, there was a drop box to change this but did not work. the site then froze. I started to whole process again only to be told, oops there's a problem and unable to proceed. there was a contact number to call for booking. I call this Spanish number and talked to a nice chap who said he'd fix it for me, but even he could not book it for me, he was able to book from 25th September but only to the 6th of October fully refundable, he the suggested that I book these nights fully refundable and book the remaining 2 nights not refundable. but that would have pushed the cost above the price been charged by Booking.com, he then suggested that he'd transfer me to someone else who would fix this, I was then cut off but they called a few minutes later. The new chap tried to book what we requested but again as unable.
it seemed that H10 booking site are unable to take booking for one of their hotels but Booking.com can.
I was looking for a few week easy vacation to relax before we start to celibate our 50s wedding anniversary a few weeks later, I was quite happy to pay what the company asked for (957€) half board fully refundable as advertised on the H10 site, but it seems that H10 booking service are unable to do this. I'd be interested to see (if an) reply from H10.

H10 CONQUISTADOR TENERIFFE
STAYED HERE IN NOVEMBER 2023, PLUS SIDE:: HOTEL VERY CLEAN, FANTASTIC POSISTION, THATS ALL I CAN THINK OF,
MINUS::: FOOD IN GENERAL WAS OF POOR QUALITY, FOOD IN BUFFET WAS COLD MUCH OF THE TIME, PAID €252 EXTRA FOR A SEA VIEW, ONLY TO BE GIVEN A SIDE SEA VIEW, COMPLAINED TO RECEPTION STAFF BUT DID NOT WANT TO KNOW ABOUT OUR COMPLAINT, ALL THE RECPTION STAFF WERE OF A YOUNG AGE AND DID NOT KNOW HOW TO DEAL WITH A COMPLAINT, FURTHER MORE ON SIGNING OUT OF THE HOTEL ON OUR BILL WAS €48 FOR EATING IN ON OF THIER THEMED RESTAURANTS, OF WHICH W E NEVER DINED IN ANY OF THEM, I FEEL THE HOTEL IS TRYING TO CON CUSTOMERS INTO PAYING FOR EXTRAS , SUCH AS SEA VIEWS, EATING IN THEMED RESTURANTS, PRIVILEGE ACCESS TO CERTAIN AREAS, ALL FOR EXORBITANT PRICES, THIS WAS OUR THIRD VISIT TO A FOUR STAR HOTEL IN TENERIFE THIS YEAR, THIS HOTEL DOES NT. DESERVE FOUR STAR STATUS, LOOK FOR AN ALTERNATIVE, BOURGANVILLE PLAYER COMES TO MIND AS AN EXCELLENT HOTEL , YOU WILL NOT BE DISAPPOINTED , FORGET H 10

My name is Cora Chesson-Forh. I resided at Ocean El Faro, and I bought the premium travel club membership. My concierge was Ray Rosario. She was very attractive to me. Daily she communicated with me as to if I needed anything. I would take every concern to her for assistance. She would successfully accomplish them to my satisfaction. She made my vacation stress free which is what I needed traveling alone and to another country. She made my experience worth decision to travel to Punta Cana.

At Atlantic sunset as I speak . Place is absolutely beautiful and spotless . Have to book in for breakfast lunch and dinner through an app. Won’t let you book into a la carte through app so eating rubbish from basic canteen. Bar closes at 6.30. The expense off this holiday does not meet expectations . 2 days in off a 7 day holiday and can’t wait to go home

My husband and I went for our honeymoon to Ocean El Faro and we had a great time. The service was excellent! We were very impressed with the amenities and we ended up subscribing to their premium travel club. Our concierge was Rainelis (Ray), she was a pleasure to deal with and helped us make the best of our trip. We are looking forward to using our premium travel club membership for our next trip.

Hotel was lovely what a location been Los Christianos many times and that’s the best hotel Ivan on Reception was so nice all the time. And David.r and Andréss on the pool bar area made my stay brilliant they are so nice and Professional and I’ll be back thank you

I stayed in H10 ocean eden in Jamaica from the 23-30th of July 2023. They made me purchase a membership the next day but after staying in the hotel for 2 days, I realized that what they advertised and the living situation in the hotel was not the same. I decided to cancel my membership just 4 days after while still on vacation.
I spoke to Jose N. Who is the manager is sales and he assured me that I will get 100 % of my money back. It's been a month and half and they haven't given my refund. What they say in the phone and whatever they saying by email are totally different. Please do not join their membership if there is no terms and conditions and refund policy. Their customer service representative Angela is rude and has no maner she has no empathy and doesn't care at all.
It's unfortunate that a beautiful place like that has a bad system, the information that you get within their CSR are different from one to another and that was the same problem in the resort. The people are nice but the system is broken.
You owe me more than $5,000.00 and you will pay it back.
What you're doing is scamming and no wonder why your cancelation rate is 80%.
I want my money back or I will be leaving a review every week until I get it back.

Firstly, the quality of the hotel. It is worth noting that the Gran Tinerfe, for us, was a wildcard. We had considered staying at the H10 Costa Adeje, alongside around seven other hotels of similar quality and price in Adeje; however, we booked the Gran Tinerfe on the basis of good reviews and that it was Adults Only (the original reason the Costa Adeje didn’t get our booking). We were nervous before arriving - because we had no experience of staying with your hotel group, and nobody we knew had stayed at the Gran Tinerfe previously, we were hoping that it would be the quality we were promised by Jet2 and the reviews on their site.

On arrival at the hotel, after a very pleasant experience travelling there from the UK, we were greeted by a welcome glass of Cava and the ebullient Mariska; she went out of her way to make sure that we felt taken care of. She sat with us and explained the service the hotel offered as part of our booking a Privilege room and handled the whole checking in procedure. When looking at the Privilege rooms originally, we decided to book it because we felt it was worth the extra cost for the sea view, the separate sun terrace, and the coffee machine - but we didn’t realise quite how much extra that service offers until Mariska walked us through it in detail. She helped us to book a table at the El Mirador for our first night and then for the Asensen restaurant later in the week. She ensured that my Mom had an allergies card so that she didn’t have to worry about that. Whilst she did this, our luggage was taken by the porter and next seen in our room, which was a gift after a long period of travel. We had to wait a little time for our room, but were offered use of the hotel’s facilities during that. The team had decorated the room with balloons and really made a big deal out of it being my birthday, which made it even more special.

That evening, at the El Mirador, we had our first meal - which was exceptional. The food was of restaurant quality, something which remained as good for every meal we had over the course of the week. Alongside this, the service we received was again outstanding. We didn’t expect the warmth and commitment that the team showed; a special mention for Aaron, Charo and Asier, who made every meal an experience. Something which really stood out for us was the sheer volume of languages that these members of the team and Mariska speak - able not just to take orders but to hold conversations in at least five languages that we heard; even the gentleman running Mike’s Cafe was kind enough to allow me to practice a little rudimentary Spanish and taught me ‘otra más’ when ordering the second Espresso Martini! They are an absolute asset to the group and are a significant part of the reason we had such a good time during our stay. This is not to say that anybody else on the team were less than hospitable, warm, friendly and accommodating during our stay. The whole hotel team’s constant commitment to ensuring that our needs were met meant that nothing was too much effort for them.

A close family friend wanted to ensure there was a present for my birthday at the hotel on arrival; the hotel’s reception team helped brilliantly in advance of the holiday to make it special on arrival, with a bottle of vintage Cava and a gift certificate for a massage at the spa; both of these were amazing. I was really impressed with the quality of the massage; the only shame is that the Turkish Spa wasn’t functional prior to this as we’d have liked to make use of the sauna and steam room - however, we were made aware that maintenance would be dealing with that rapidly.

Beyond this was the little things the hotel does which often go unnoticed but made the stay just that much more special. Having a twice per day turn down meant the room was always left clean and tidy; chocolates left on the bed every day; the Club H10 welcome chocolates and cocktail voucher; the general cleanliness of the room and the hotel. Hotel entertainment is often hit and miss - however, we were really impressed with the quality of these during our stay. In particular, the DJ night, the flamenco, and the live music acts were all great.

Overall, we were made to feel very special. We commented during the stay that we haven’t had a holiday that enjoyable for around ten years; everybody we spoke to shared a similar experience. As such, whilst we came as a pair for my birthday, we will be rebooking before the end of the month for next summer for us again, plus my partner and our immediate family; because of the way the team made two of us feel, we will be booking for eight people in total to experience Privilege and the Gran Tinerfe next year.

Ocean Maya Royale .... my 4th time here. I always had a great experience and gave them 4 or 5 stars....they are now at a 1.

Paid for privilege which is supposed to include a butler, saw him once and never had anyone to help us with anything.

Fridge is supposed to be stocked daily but we had no water for 2 days. Called guest services, waited an hour and finally had to go in and ask for water. They said it was because we must have the do not disturb sign on. Seriously? The do not disturb sign up for two days? Our room gets cleaned so obviously that is not the cause. Then we still had to wait another 30 minutes. I told them that with the extreme temperatures and humidity that it was important to ensure everyone has water to stay hydrated but they just looked at me with annoyance. I guess I disturbed them at work.

Food signs are all wrong. I have a seafood allergy. One night I saw a potato salad, turns out it had shrimp in it. Another day there was a food item identical to one a couple of days previous but no sign at all. I thought it was the sane item but it was thickly coated fish. Are they trying to kill someone?

Basically, paid almost $2000.00 extra for privilege services and got nothing except a chair on the beach. That chair is very expensive.

Someone needs to come in from H10, secretly and try each tier of service and to seriously look at how things are done.

I doubt I will be back a 5th time.

Stayed at Hotel previously, very disappointed after returning. Bar staff are rude and very unhelpful, waited over 10 mins to get served while barman continued to serve Spanish speaking customers first that arrived after me (bar was not busy). This was my very first impression on my arrival which was very disappointing. When I got to my room I noticed that the rooms are not thourghly cleaned between guest and throughout the whole hotel you will find tons of damaged walls and water damaged roofs.

My biggest upset was 1/2 of of the Breakfast and evening food where not labelled. I have been a vegetarian for 4 years and accidentally ate pork due to this. The hotel is not inclusive and I’m extremely disappointed in my experience. God forbid someone had an allergy!

This hotel should have its stars lowered to 3 stars. I would not recommend staying here and will certainly not be back.

H10 Casa Del Mar, Mallorca.
The food and restaurant staff were excellent, particularly Carlos. Reception staff very helpful and professional. Front bar staff, with the exception of the two blonde haired ladies, didn't come across as being particularly happy or helpful. Cleanliness was good overall but felt that some items needed a bit more focus occasionally. The pool area is very quiet with no music playing over speakers, which is good. We would definitely return in the future, but some staff could do with lessons in customer service/friendliness

TUI is very good at transfers for wheelchair users as they pay for an accessible taxi there and back which is very good thing to do as I cannot get on a coach now.
The accessible room was very big and very clean and comfy beds
The bathroom was quite big but the sink is too high for wheelchair users. Also not a brilliant fold up and down shower chai as only had one grabrail but it was in the wrong place. We use a balcony chair after first night which was more comfy and safer
The food is good and cocktails are great as they are all made from scratch ot the premix ones we usually get. There is a really nice coffee bar and a snack/bar restaurant which are all
The only downside there is not a lot walk to, there are shops and bars if you go left, but nothing to the righr. There is a small town centre and marina with the same sort of market twice a week.

This is the 3rd year I have been to this hotel with my family to H10 Tindya Costa Calma.

We decided to go privileged to experience fine dining at their new A La Cart Restaurant, as the food is normally good.

Please save your money and do not go privileged for the fine dining experience. It is only privileged for the other faculty's it has to offer.

The food is not fit for a pig.

I am a food critic from the UK.

We had our first meal on the 20th of July, 2023, and we both ordered steak when our meal was served to us both.
I did not recognise the steak and smelt cheap fat. I sent my meal back after cutting one piece of the meat. I ordered a simple mushroom risotto, which was tastless, I only had a few mouthful.

The next night, I had been given the same menu. I had the manager if he had made a mistake, according to the serving staff it is always the same menu.

I had ordered duck, which was so dry and hard, no vegetables offered again, only greasy potatoes, you are not offered a dish of fresh vegetables with your meals, which is standard practice.

The next morning, he put in a complaint to the duty manager.
I said the food is ( CRAPP I RATE YOU 0000)

I had given her a list, which was wrong with the A La Cart Restaurant, bearing in mind they have been going 8 months as a privileged restaurant.

We are forced to go out and have some decent food to eat.

We tried room service twice and ordered a pizza for our meal. The first one was so dry and hard, and the second time, the pizza was the same very dry again with extra pineapple on top.

We have tried the main eating hall once at lunch the food is slops, you have to hunt for any decent food, the desserts are always good.

Had room service for breakfast ordered 4 croissants 3 turned up, one fresh fruit salad for 2 people, tea turned up without milk, took 25 minutes for milk to turn up, which arrived in a teapot, hot milk for my tea absolute joke.

I can say the serving staff are lovely, the staff at the front desk very helpful, the cleaning ladies are lovely.

We have been hear a while people are complaining about the Privileged A La Cart food and the one and only food hall for everyone, Privileged people are using the main food hall, Route66 the food is also dry and greasy open 5 days a week.

The amount of people coming from Privileged going to the main food hall as there is no variety of food or any daily dish of vegetables offered with your meals, also the A La Cart menu does not change, it is limited.

Most people are forced to go out in the evening's like we do, and get a cab to the nearset selection of restaurants to eat decent food is so appalling.

The privileged seating area does not have enough sunbeds or umbrellas. You have to hunt for a sunbed with an umbrella. The same applies to all exclusive, not enough umbrellas to go around the swimming pools.

On the privileged sunbed area, they run out of water and fruit juice and cava. You have to que and ask for someone to replenish these amenities. We are not given daily beach towels.

Our hoilday has been ruined. I can not believe that in one year, the food standard has dropped so dramatically that it is appalling.

PLEASE DO NOT PAY FOR PRIVILEGED. YOU ARE JUST PAYING FOR THE BLACK ARM BAND ON YOUR WRIST.

ROOM 409

Diane Brady.

H10 Costa Adaje

The good first:

Swimming pools are lovely
90% staff were very friendly and helpful
Location is nice

The food was nice in the buffet restaurant but it was super busy. The food in the pool bar was average.

The bad:

Filthy and tatty!

We booked a sea view room and arrived to see that it looked like it had been furnished from the dumpster. If the wasn't actually broken in was chipped or tired. The bed was visibly lumpy and old.

We told reception and they offered us another room on the opposite side of the hotel which had been refurbished. It was cleaner and newer but looked over a building site without a sea view!

The only other room available with a sea view was a suite which we had to pay an upgrade amount to use. (80 euros a day)

It was FILTHY! I can't tell you how dirty it was but it was so bad I didn't know where to sit. Filth, hair, and ground in dirt everywhere. I took a white towel and wiped a chair and it came up black with dirt.

We called the guest services who came straight up and was very apologetic. She took photos for the manager. We had to leave the room for hours for them to deep clean it. We would have left but there wasn't any hotel available in the location we wanted available.

After arguing with the management for some sort of goodwill/compensation the manager offered us 50% of the supplement that we had to pay for the upgrade!! Seriously insulting as we had wasted a whole day and had to pay for an upgrade that we didn't need but we needed a holiday.

There are a lot of parts of the hotel that are so old and filthy and some that are new but still not maintained as well as they could be.

Our room air conditioning did not work very well at all.

We left feeling that the hotel management does not care about customers with unpleasant memories of dirt!

I have never stayed anywhere that had such cleanliness issues! This might not be connected but my daughter ended up with a bacterial throat infection and we had to call the Dr out who prescribed antibiotics our second to last night.

Booked at Ocean el Faro in Punta Cana with a travel agency and got a Swim-Up Junior Suite (awesome room with a semi-private pool at your terrace’s doorstep) at the check-in we upgraded to the privilege service which was awesome. 2nd day in we were greeted by a Hotel employee at the lobby and offered us to assist to a presentation to explain the Premium Membership program the H10 hotels has and I accepted. After the presentation I was convinced enough and when signed up they upgraded us instantly to premium services in the current stay. This was amazing! We got all the privilege services, access to premium exclusive areas and a personal Concierge “Rosely” which helped us with all the restaurant reservations for each day and gave us daily reminders of the reservations and the hotel daily public activities. She also hooked us up with the cart pickups at the room or lobby whenever we where going out, since it was a long walk from Building 8 to the lobby. All restaurants were amazingly good and not to mention Mike’s Coffee Shop my personal favorite. The El Mercado buffet was awesome also. Every single tour we did outside the hotel was booked at the lobby with the tours rep and all of them had pickup and drop from and to the hotel included. Very safe and secure, I was impressed. Overall we had an unforgettable experience and we will be back!