Habbio Reviews 

179
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I am very sorry to write this review as I was previously so enthusiastic about this company. I purchased a 2-seater sofa about 2 years ago. Service was excellent then and I have really enjoyed my sofa... See more

Rated 5 out of 5 stars

Very happy with my purchase of HBO1 grey sofa. It looks good and is comfortable.The whole process of buying the sofa has been exemplary, from requesting swatches, phone queries and being kept up to da... See more

Rated 5 out of 5 stars

Honestly really pleasantly surprised with this. Sofa feels really solid, arrived quickly, easy to put together, material is super soft and comfy, and most importantly the back support/posture situatio... See more

Rated 5 out of 5 stars

Really easy to order - we spoke to Adam and he was so helpful and friendly. It made the buying experience enjoyable and it felt exciting to be able to purchase such an eco-friendly sofa bed. The deli... See more

Company details

  1. Furniture Manufacturer
  2. also in
  3. Environmental Health Service
  4. Furniture Store
  5. Home Goods Store

Written by the company

Habbio manufactures the UK's most sustainable sofa. It is our mission to protect the furniture industry, it's jobs and skills. Whilst also changing the way furniture is made, for the benefit of all our futures. All of our sofas are made from at least 85% sustainably or recycled materials. Are made by skilled craftsmen in the UK and come with a 15 year frame guarantee.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

179 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(179)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

What a brilliant company

What a brilliant company. Fantastic service from start to finish. The phone desk called ahead to make sure the delivery could happen on a day when they were delivering other sofas in the area (to save unnecessary journeys) and were courteous and knowledgeable. Malc and Danny who delivered the sofa were excellent. They assembled it in no time and were professional and friendly. As for the sofa itself, itnis perfect. Comfortable, quality made and a great size. Highly recommend this company.

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

Great sofa and excellent customer service

We are really pleased with this sofa. No worries about it getting through the difficult doors. Daniel from Habbio arrived within timeframe and assembled it quickly. Great customer service. Sofa is supportive, very comfortable and well made. We looked at other comparable sofa's but they didn't match this one for comfort and they had no information about the chemicals used in production. Nice to know that the Habbio is made from recycled materials and is fully recyclable at the end of its life. Also good to know the sofa is made by a British company. What's not to like!

November 14, 2023
Habbio logo

Reply from Habbio

Thank you for your glowing review! We're delighted to hear that your experience with Habbio, from delivery to comfort, exceeded expectations. We take pride in our eco-friendly practices and quality materials. Here's to many comfortable and sustainable moments on your sofa!

Rated 5 out of 5 stars

Very pleased with the sofa

Very pleased with the sofa. The guy who delivered and built it was friendly and informative.

November 11, 2023
Habbio logo

Reply from Habbio

Thank you for your kind review. We're delighted that you enjoyed your experience with Habbio! Thanks from all the HB Team.

Rated 5 out of 5 stars

Fantastic Sofa!

We have wanted a Habbio sofa for ages and finally we were in a position to order one (new city, new flat, new flat refurbishment - it's been quite a journey). It arrived yesterday and we are delighted! From showroom visit, to ordering (and what configuration would be best), to delivery date and delivery it's been a pleasant and easy experience with helpful staff all the way. Thank you! And we spent our first TV evening on it last night - it was luxury all the way.

November 22, 2023
Unprompted review
Habbio logo

Reply from Habbio

Thank you for choosing Habbio! We're thrilled to have been part of your new journey in your new city and flat. It's fantastic to hear that the experience, from choosing the configuration to delivery, was smooth and pleasant. Wishing you many more luxurious evenings on your new sofa!

Advertisement
Rated 5 out of 5 stars

Definitely recommend

Love our new sofa, it's super comfy and styling is lovely, clean lines but still soft and inviting. Great colour - not too dark, fabric looks like it will wear well and cushions are rotatable. Fab service all round, communication and delivery both excellent, driver was really helpful and knowledgeable about the sofa and the eco-credentials. I would definitely recommend and will buy from Habbio again

November 12, 2023
Habbio logo

Reply from Habbio

Thank you for your wonderful feedback! We're thrilled to hear how much you're enjoying your new sofa and that it checks all the boxes in comfort and style. It's fantastic to know our service and eco-friendly approach made a difference. We truly appreciate your review. Thanks from all at Habbio!

Rated 5 out of 5 stars

Perfect in every way

Brilliant customer service. Lovely sofa, really comfy. The delivery was perfect, on time and the guys were great despite having to deliver up a spiral staircase. Overall very pleased and would recommend without any hesitation.

November 14, 2023
Habbio logo

Reply from Habbio

Thank you so much for your kind words... we're glad you enjoyed your experience with us. From all here at Habbio! :)

Rated 5 out of 5 stars

Kind, helpful and fabulous

We recieved or new chair/bed in great time. The delivery driver Daniel, was so very helpful and kind. He set up the chair in no time and took away our old chair and all the packaging.

The chair itself is so comfortable and clearly great quality. My sister stayed for a few days and said the bed was the best she'd slept on.

Thanks so much for your great products habbio, and for helping to save the planet too.

October 31, 2023
Unprompted review
Habbio logo

Reply from Habbio

It warms our hearts to learn that you find the chair bed exceptionally comfortable, and we're especially pleased to hear that your sister had such a restful experience! Your satisfaction is our priority, and we're committed to providing quality products that make a positive impact for our customer's and the planet. :)

Rated 5 out of 5 stars

Can't praise Habbio enough

Can't praise Habbio enough. Good ethics good service. Creative makers of quality sofas.
A genuinely lovely family firm. Contentious kind and polite delivery driver Daniel who went the extra mile to help. Excellent customer service from the team.
Very happy.

October 24, 2023
Unprompted review
Habbio logo

Reply from Habbio

Thank you Paul for your kind review. We're delighted that you enjoyed your experience with Habbio! Thanks from all the HB Team.

Advertisement
Rated 5 out of 5 stars

Habbio is a great small company

Habbio do what they do well. I like that their sofas are well-made and comfortable, that they're made from recycled materials, and that the company re-use their packaging several times. I ordered my second sofa from them and when I placed my order they remembered that I'd had one from them before. Their own driver delivers all over the country, and he remembered us when he delivered. As previously, he assembled the sofa for us and took away the packaging. It does feel like personal service.

September 14, 2023
Habbio logo

Reply from Habbio

We're buzzing to read your review and that you love our comfy, eco-friendly sofas as much as we do.

Thanks for being a part of the Habbio family!

The Habbio Team

Rated 5 out of 5 stars

British Excellence

I was looking for a sofa that could navigate a narrow stairwell. I'd visited well known major stores and really searched online. Up pops Habbio. I drove from Wales to their showroom in Nottingham. They were so lovely and accommodating. I purchased a medium 3 peice with stool. My purchase was delivered unpacked and set up..my old sofa dismantled and removed. The delivery operatives we really lovely and accommodating. Its been nearly a year no issues or problems. My sofa is well built comfortable sturdy and a pleasure to sit on. Customer services throughout excellent. British manufacturing at its best. My purchase is eco friendly, sustainable, I absolutely love it and in time will purchase further. It was not cheap but worth every penny. I have no complaints. Thank you Habbio

September 19, 2022
Unprompted review
Habbio logo

Reply from Habbio

We’re absolutely delighted to hear about your positive experience with us! We greatly appreciate your kind words about our delivery team and customer service. Your satisfaction is our top priority, and we're delighted to know that we met your expectations in every aspect of your purchase.

Our commitment to British manufacturing and eco-friendly, sustainable practices is a core part of our mission, and it's fantastic to see that it shines through in your purchase.

Thanks from all the team here at Habbio 😊

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, amazing sofa bed! We have a sofa and a sofa bed from Habbio, and they are both very comfortable. The customer service from Habbio is unmatched, too!

August 10, 2023
Habbio logo

Reply from Habbio

Thank you so much for sharing your experience with Habbio. We're absolutely delighted to hear that you're enjoying both your sofa and sofa bed from us.

At Habbio, we genuinely care about providing top-quality furniture and exceptional customer service, and your feedback means the world to us. It's wonderful to know that you find our products super comfy, and it's especially heart-warming to hear such kind words about our customer service team.

Thanks from all here at Habbio!

Rated 5 out of 5 stars

Very impressed

I am very impressed with Habbio, not only for their environmental credentials and the excellent quality of our new sofas, but also for their first class customer service. They kept me fully updated with both emails and phone calls and were a pleasure to deal with, including the delivery men, who were professional yet friendly. I absolutely love the look and feel of our sofas.

August 30, 2023
Habbio logo

Reply from Habbio

We're truly grateful for your wonderful review! Your kind words about your experience with Habbio have made our day! It's incredibly heartwarming to know that you're impressed with our company ethos and our hand-crafted sofas. The Habbio Team




Advertisement
Rated 5 out of 5 stars

footstool

Really pleased with the new footstool for the sofa we bought a couple of years ago. Lovely driver and delivery service too.

August 1, 2023
Habbio logo

Reply from Habbio

We're delighted to hear that you're pleased with the new footstool for your sofa! It's wonderful that you had a positive delivery experience as well. If you ever need anything else, feel free to let us know. Enjoy your upgraded comfort! The HB Team. :)

Rated 5 out of 5 stars

A great furniture-buying experience

An enjoyable furniture-buying experience from start to finish. Easy to order online from Habbio’s website followed by telephone confirmation from Sharon giving me a delivery date and time. The two gentlemen who delivered and assembled my furniture arrived on time and were extremely friendly and very efficient. They removed my old furniture and all the new furniture’s packaging and left everywhere tidy. As to the furniture- it is stylish, modern, well-made and extremely comfortable and I have no hesitation in recommending Habbio to anyone who believes in a sustainable and eco-friendly philosophy.

June 28, 2023
Habbio logo

Reply from Habbio

Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that your furniture-buying journey with Habbio was enjoyable from start to finish. It's fantastic to know that you found the ordering process easy and the delivery team efficient and friendly. We're glad you're enjoying your stylish and eco-friendly furniture. Your recommendation means a lot to us. If you need anything else in the future, don't hesitate to reach out. Enjoy your new furniture! The HB Team. :)

Rated 5 out of 5 stars

Amazing company and sofa

Amazing company and sofa. We have a new born baby, which means that it would be impossible to keep any other sofa clean. It’s so easy to clean. It looks smart and it’s so so so comfortable. I take naps on this sofa when baby naps in her buggy. It’s a small family owned business, the type which would need much more recognition and support!

September 30, 2022
Unprompted review
Habbio logo

Reply from Habbio

Wow, thank you so much for sharing your fantastic experience with us on Trustpilot! We're absolutely thrilled to hear that our sofa and our company have made such a positive difference in your life. Enjoy your naps...The HB Team. :)

Rated 5 out of 5 stars
Habbio logo

Reply from Habbio

Thank you so much for taking the time to share your feedback with us! We're absolutely thrilled to hear that you had such a positive experience with our service from start to finish. Have a nice day. The HB Team. :)

Advertisement
Rated 1 out of 5 stars

I sent an email and never received a…

I sent an email and never received a reply.

May 1, 2023
Habbio logo

Reply from Habbio

Hi there, we're sorry to hear this. We have searched our inbox and can't find an email relating to your address. Did you want to try resending to info@habbio.co.uk or calling us on 0115 880 0100, we will be happy to help. Have a nice day. The HB Team. :)

Rated 5 out of 5 stars

Excellent sofa -

Excellent sofa. Comfy yet holds its shape. The colour is exactly what we wanted. The velvet is soft and comfy. The green credentials and excellent delivery were a cherry on top. Slight negative that isn’t worth a star is that the velvet is easier to scratch than we thought in the sample.

February 6, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look