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Company details
Written by the company
Founded in 1964 by Sir Terence Conran, Habitat designs furniture and home decor collections where design meets everyday use. Now available online, Habitat brings its heritage to life through iconic pieces and new creations, in a contemporary and timeless design conceived to be beautiful, functional, and accessible.
Contact info
France
- www.habitat-design.com
4.1
Great
188 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Boudoir Headboard in Pine Green
I had been looking for a freestanding headboard to place in front of a window, so having a fully upholstered back was essential. As if by interior design magic, I discovered Habitat and found the ideal piece in my exact color scheme.
The Boudoir Headboard in Pine Green (102 × 200 × 10 cm) showcases great craftsmanship. It serves as both a headboard extension and a visual anchor for my bespoke teakwood loft bed frame. Overall, it was a fantastic purchase and experience, and I will certainly return to Habitat for future room designs in my first apartment.
October 20, 2026
New covers for Alexis
I bought the structures Alexis in 2002 with beige denim covers, in Feb 2026 due to smoked damage the covers were discarded.
Very happy to find a more récent version of covers available. Not the same qualité as the originals, but price is also less than in 2002.
November 13, 2026
The sofa is even more beautiful in…
The sofa is even more beautiful in reality than on pictures and very comfortable
August 29, 2026
May use AI-assist with repliesRead more
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No sign of my order still despite 3-5 day delivery stated
I made my order in the 12 August and it stayed a 3-5 working day delivery date. It is now 11 days later and still no sign of my order despite numerous emails and phone calls. Apparently the items are with the delivery courier but I still have no delivery date. One of the items is a desk for my daughter which she really needs to do her work.
August 27, 2026
Reply from habitat-design.com
Dear customer,
Thank you for sharing your feedback. Please accept our sincere apologies for the delay and the frustration this caused, especially knowing how urgently your daughter needed the desk for her studies.
While we are glad to know your delivery has now arrived, we fully understand that the delivery timeframes and communication fell short of expectations, and we are already reviewing this matter with our courier service.
We hope your daughter is now enjoying her new desk. However, when checking your account, the only orders registered under your details are for sofas. For this reason, we would be grateful if you could provide us with the correct order number for the desk by email at contact@habitat.fr or by phone at +34 919 038 211, so we can look into this and assist you properly.
Please do not hesitate to reach out if you need anything else.
Best regards,
They send a sofa that doesn't fit in…
They send a sofa that doesn't fit in any normal building in Barcelona, either stairs or elevator. Now I need to pay for an elevator to try to take it thought the window.
Habitat is not taking any responsibility in the extra cost, or offering any other solution. In addition, I payed for a "assembly" costs for the sofa,so I understand the sofa came unassambled, but actually there is nothing to do because the sofa is already one piece.
Even if I send it back they will still charge me extra return fees.
Totally horrible and unreliable for what is supposed to be good quality furniture. DO NOT BUY HERE
August 25, 2026
Unprompted review
Reply from habitat-design.com
Buenos tardes,
Lamentamos que su experiencia no haya sido la esperada. Queremos aclararle los siguientes puntos respecto a su pedido: Información de las medidas: Todas las especificaciones técnicas y dimensiones exactas de nuestros productos se encuentran disponibles en la ficha de cada artículo en la página web de Habitat. Es responsabilidad del cliente verificar previa compra que las medidas del mueble permiten el paso por los accesos de su domicilio (puertas, escaleras o ascensor). Servicio de grúa: Los costes adicionales derivados del uso de grúas o elevadores externos por dificultades en los accesos del inmueble corren estrictamente por cuenta del cliente. Gastos de montaje: Le confirmamos que la situación referente a los costes del servicio de montaje ya ha sido debidamente regularizada. Si requiere cualquier consulta adicional sobre su expediente, nuestro equipo de atención al cliente queda a su entera disposición.
Atentamente
Really bad customer service
It was impossible to get hold of customer service. Everytime I did reach someone on the phone they simply told me to write an email and someone will take care of it. two months later, still never got a reply. CANNOT recommend to order anything here.
August 4, 2026
Unprompted review
Reply from habitat-design.com
Dear customer,
Thank you for sharing your feedback, and please accept our sincere apologies. We completely understand your frustration.
This is far from the standard of service we strive to provide, and we want to resolve this for you immediately.
Please contact us directly at contact@habitat.fr with "Trustpilot - [Your Order Number]" in the subject line. A manager from our team will personally prioritize your case and reach out as soon as possible with a definitive solution.
We appreciate you bringing this to our attention, and we hope to have the opportunity to make things right.
Sincerely,
The Habitat Team
Unreliable stock and very poor customer service
On 15 January 2025 I placed an order for two chairs after the website confirmed the availability of stock. The website accepted the order and it was paid by credit card.
A few days later I received messages from your transport company indicating it would be delivered between 23 and 29 January 2025. However, the link provided did not allow me to select a time and date for the delivery.
On Friday, 23 January 2026 at 16:37, when the customer service is already closed, I receive a message stating that if I do not select a time, the delivery cannot be completed. I called today, 26 January 2026 at 9:45 ther customer service who explains that the item is simply not in stock and that I should now wait 26/27 weeks for it to be in stock.
This is and EXTREMELY BAD CUSTOMER SERVICE and experience. It even feels like the units which I had ordered and for which I had paid were given to another customer in the meantime. NOBODY in HABITAT dared calling me to inform me of this issue and it was me who had to follow up to find an answer to the mess that they created.
On 27 October 2026, nearly 10 months after I posted this review, Habitat has finally provided a response where they intend to follow up on the case. Too late.
January 26, 2026
Unprompted review
Reply from habitat-design.com
Thank you for sharing your feedback, and please accept our sincere apologies for the frustration this situation has caused.
What you described falls far short of the standards of service and transparency we aim to provide.
We want to investigate your order immediately to understand why the stock discrepancy occurred, address the miscommunication with our carrier, and explore solutions with you.
Dear Customer,
Could you please provide your order number and contact details? Our customer care team will prioritize your case right away.
Once again, we apologize for this stressful experience and thank you for bringing this to our attention.
Sincerely,
The Habitat Customer Relations Team
Habitat went bankrupt at the end of 2023
Habitat and all its subsidiaries went bankrupt, with liquidation starting after a court decision in France at the end of 2023. I lost 800 EUR!
In May-June 2024, the new operator of Habitat began collecting information about past paid but unfulfilled orders to help resolve this situation. However, this applies only to orders made in France or through the French online shop. According to the French website, the new operator has at least reopened the online shop.
In Germany, there has been (and still is) zero information about the liquidation and how debts will be processed—no contacts, nothing!!!
As of now, at the end of June 2024, the habitat-design DE website has a message that it will soon be reopened. But again, there is no information about unfulfilled orders or any contact information on the website.
October 5, 2023
Unprompted review
Reply from habitat-design.com
Guten Tag,
seit April 2024 wird die Marke Habitat von einem neuen Betreiber geführt. Wir haben keinerlei Verbindung zur früheren Gesellschaft Habitat France SAS (HFS), die im Jahr 2023 in die Liquidation gegangen ist, und auch keinen Zugriff auf die Bestellungen, die unter der ehemaligen Gesellschaft aufgegeben wurden.
Wir haben die Marke mit einer neuen, unabhängigen Online-Geschäftstätigkeit wieder aufgenommen.
Da Ihr Kauf jedoch noch unter der Verwaltung der ehemaligen Gesellschaft Habitat France SAS (HFS) getätigt wurde, die sich inzwischen in Liquidation befindet, müssen wir Ihnen leider mitteilen, dass wir nicht direkt für eine Entschädigung oder Rückerstattung tätig werden können.
Sie haben jedoch die Möglichkeit, Ihre Forderung beim für das Liquidationsverfahren zuständigen Insolvenzverwalter anzumelden.
Kontaktdaten des Insolvenzverwalters:
Maître AXEL CHUINE
SELARL ASTEREN
14/16 rue de Lorraine
93000 Bobigny
Frankreich
Tel.: 01 84 87 00 60
E-Mail: idf@asteren.fr
So können Sie Ihre Forderung anmelden:
Bitte bereiten Sie folgende Unterlagen vor:
Eine Kopie Ihrer Rechnung.
Einen Zahlungsnachweis (Kontoauszug oder Kreditkartenbeleg).
Sämtliche Korrespondenz mit Habitat bezüglich Ihrer Bestellung.
Ein Schreiben, in dem Sie Ihren Antrag auf Rückerstattung erläutern.
Senden Sie anschließend Ihre vollständigen Unterlagen per Einschreiben mit Rückschein an die oben genannte Adresse des Insolvenzverwalters.
Wir verstehen Ihre Situation und bedauern diese Umstände, auf die wir leider keinen Einfluss haben.
Wir hoffen, dass Ihre Forderung im Rahmen des Liquidationsverfahrens berücksichtigt werden kann.
Für weitere Fragen stehen wir Ihnen selbstverständlich gerne zur Verfügung.
Mit freundlichen Grüßen
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