habitat-design.com Reviews 30

On 15 January 2025 I placed an order for two chairs after the website confirmed the availability of stock. The website accepted the order and it was paid by credit card.

A few days later I received messages from your transport company indicating it would be delivered between 23 and 29 January 2025. However, the link provided did not allow me to select a time and date for the delivery.

On Friday, 23 January 2026 at 16:37, when the customer service is already closed, I receive a message stating that if I do not select a time, the delivery cannot be completed. I called today, 26 January 2026 at 9:45 ther customer service who explains that the item is simply not in stock and that I should now wait 26/27 weeks for it to be in stock.

This is and EXTREMELY BAD CUSTOMER SERVICE and experience. It even feels like the units which I had ordered and for which I had paid were given to another customer in the meantime. NOBODY in HABITAT dared calling me to inform me of this issue and it was me who had to follow up to find an answer to the mess that they created.

Habitat and all its subsidiaries went bankrupt, with liquidation starting after a court decision in France at the end of 2023. I lost 800 EUR!

In May-June 2024, the new operator of Habitat began collecting information about past paid but unfulfilled orders to help resolve this situation. However, this applies only to orders made in France or through the French online shop. According to the French website, the new operator has at least reopened the online shop.

In Germany, there has been (and still is) zero information about the liquidation and how debts will be processed—no contacts, nothing!!!

As of now, at the end of June 2024, the habitat-design DE website has a message that it will soon be reopened. But again, there is no information about unfulfilled orders or any contact information on the website.