Habitat - Home To Pet Supplies Reviews 

5,645
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 452 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery options, noting that packages arrive promptly and always in pristine condition. Shoppers also highlight the highly competitive prices and the vast selection of quality pet food and supplies available. Many consumers deeply appreciate the friendly and knowledgeable staff who make both in-store and online shopping completely seamless. Some reviewers were not happy with occasional delivery delays, tracking difficulties, and problems with orders failing to arrive. Buyers also noted unexpected shipping fee discrepancies and frustrating experiences when attempting to resolve customer service issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting wholesome selections and items that... See more

Delivery service

Customers report extremely positive experiences with the delivery service, frequently highlighting the prompt... See more

Price

Users describe positive interactions with price, frequently highlighting competitive rates and good value.... See more

Order

Consumers find order to be positive, highlighting smooth online transactions and prompt delivery. Reviewers... See more

Service

Clients share positive opinions on service, highlighting fast, reliable, and friendly experiences across... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased Meals For Mutts 14kg bag from Habitat Pet Supplies. I’m in Queensland and was buying for my daughter’s dogs in Melbourne, very hard to find this food online and to be delivered quickly bu... See more

Rated 5 out of 5 stars

Very competitive prices are the first reason I considered purchasing from Habitat. I'm very happy with the service and efficiency. I have no complaints and will purchase from them again as long as th... See more

Rated 5 out of 5 stars

Greeted when entered and asked if she could help, which she did. Then gave me time to browse as it was my first time there. She offered me to ask for help if I needed. Very professional, knowledgeab... See more

Rated 5 out of 5 stars

Ordering and delivery is first class. Most importantly the Wirehaired Fox Terriers love their treat and I like that it keeps them quiet. Some hide them for a while, others crunch them straight away.... See more



Company details

  1. Pet Supply Store
  2. Aquarium Shop
  3. Animal Feed Store
  4. Pet Groomer
  5. Pet Store

About Habitat - Home To Pet Supplies

Written by the company


Habitat

About us

We're Habitat, Australia's newest leading name in pet supplies.

Established in 2012, we're based in Melbourne, with stores in Altona North, Burwood and Chirnside Park - but wherever in Australia you and your pet live, you can shop with us online!



Habitat

Why choose Habitat? Simple...

Written by the company

No-nonsense flat rate shipping
Wherever you live, whatever you order, we'll send it to your door for a convenient, flat rate cost.
So many ways to pay
Pets hate waiting. We know how they feel. We offer Afterpay and Zip as payment options, so you can get your paws on your order sooner rather than later.
Free Click and Collect
So you're a local? Great! Shop online, use our Click and Collect option, and you can come and collect your order from either of our stores as soon as it's ready (and meet the Habitat team while you're in! We're a really nice bunch of humans, if we don't say so ourselves...)

Only the best

Because we get what it's like to love your pet

Because we get what it's like to love your pet
At Habitat, we stock only the best brands - the kind of products we trust with our own pets. Like our CEO, Hugo. Here he is, outside our Chirnside Park store!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(5,645)

417 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good prices

Very competitive prices are the first reason I considered purchasing from Habitat. I'm very happy with the service and efficiency.
I have no complaints and will purchase from them again as long as they remain reasonably priced.

August 20, 2026
Rated 5 out of 5 stars

THE TERRIERS PACIFER

Ordering and delivery is first class.
Most importantly the Wirehaired Fox Terriers love their treat and I like that it keeps them quiet. Some hide them for a while, others crunch them straight away.
You can always find a good price for two boxes which keeps them going for a couple of months, Peanut and Double Cheese and Bacon are their Faves.

August 11, 2026
Rated 5 out of 5 stars

Easy, Great Prices

Site easy to use
Ordering easy with great prices and engraving included in the price
Fast reliable service

August 7, 2026
Rated 5 out of 5 stars

Competitive pricing

Competitive pricing, delivered quickly, parcel and items arrived in excellent condition. Parcel was left as requested in the place requested. All items ordered were included. I was kept up to date on my delivery progress.

July 7, 2026

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