The product was just what we wanted ! Had seen it on other selling sites here in Portugal but I prefer to use PayPal for assurance. Habitium was the natural choice for me The seller and the pro... See more
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Great experience! Order was processed and delivered very quickly. The product I ordered (columna de ducha) is really beautiful and feels solid
Absolute garbage, don’t waste your money We bought a bed from this company and the quality of the pieces was so bad that the whole thing literally fell apart. Cheap materials, poor fit, and clearly... See more
Company replied
Delighted with the product. Fantastic quality. Very well packaged. Looks nicer in person. Only dropping 1 star as delivery took a little longer than the 3-6 day guideline. However staff were very help... See more
Company details
Written by the company
Contact info
Avda. de Europa 26, 28224, Madrid, Spain
- contact@habitium.com
- habitium.com
4.2
Great
41K reviews
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Delays and lies
Two weeks after my original purchase, Habitium informed me of an additional two-week delay, on top of the 5-week delivery time advertised on their website (btw it still says 5-week delivery time on their website today). We are now 7 weeks past my order date and, despite having promised in writing by email that there would be no further delay, Habitium even refuse to give me any shipping date. They only communicate by email, and their replies feel generic and AI-generated. I strongly recommend staying away from this company. I'm absolutely certain that 90% of the reviews here are fake!
Edit: I've sent Habitium my order number as requested.
Edit 2: Right after I sent my review, I received an email from Habitium with an UPS tracking ID associated with my order. However, it seems that the delivery is scheduled to take place in the Netherlands when the delivery address for my order is in Spain!
Edit 3: It's good that you admit your errors but I need an urgent solution and my order to be delivered latest for this Monday, 24th November as I've a photo shooting the following day. Please find a suitable solution urgently.
November 20, 2025
Unprompted review
Reply from Habitium
Dear Alexandre,
Thank you for taking the time to provide such detailed feedback. We are truly sorry that you have experienced repeated delays and confusion regarding your order. Please be assured that we are thoroughly reviewing your case with our shipping partners and internal teams. As we work with a wide network of distributors and manufacturers, occasional delays may occur, but we understand that your experience falls short of the standards that you expect from us.
We also regret the error with the tracking information and the apparent discrepancy concerning the delivery destination. We recognize how important it is for every detail to be correct, and we are currently assessing this matter to ensure that it is resolved promptly. Concerning your comment about our communication, we strictly reply to all emails within an average of 4 business hours, and we will be contacting you via email with further updates on your situation.
Habitium has been operating for 10 years, with more than 35,000 opinions on Trustpilot and over 600,000 orders delivered since 2014. Moreover, we have earned trust seals that underscore our commitment to ethical practices and compliance with EU regulations. We regret that your experience has led you to question our integrity, and we are committed to escalating this issue to find a satisfactory solution.
Sincerely,
Habitium
Bought Outsunny Foldable Live Animal…
Bought Outsunny Foldable Live Animal Trap for catch and release of cats within cat colony.
Shipping was excellent, received it quickly. I am providing 4 stars because the cat escaped through the angled flap when I was carrying the trap from my car to another car for transport to be sterilized. The volunteers and I do not have confidence in the trap. It took one week to catch the cat again. It had escaped in a nearby town, not the town it is from.
November 13, 2025
Delighted with my new fire looks really…
Delighted with my new fire looks really nice in my living room. Nice glow when it’s on makes the room feel really cosy.
November 15, 2025
Kept in touch every stage of the order
Brilliant service, free delivery, fantastic product. Very happy
November 14, 2025
Product in excellent condition,and fast…
Product in excellent condition,and fast delivery service
November 12, 2025
Experience was excellent
Experience was excellent and I'm very happy with product and delivery time
October 31, 2025
Compact washing machine
Very happy with my experience of shopping with habitium.
Only thing was I didn't receive any notifications on delivery. Luckily I was home for washing machine delivery.
October 26, 2025
Great selection of products
Geat selection of products. Sink was exactly as seen. Delivery took a little longer than expected but overall very good experience 👍
October 24, 2025
Ordered a sink
Ordered a sink and it came ahead of schedule! It was well packaged.. Brilliant service.
October 23, 2025
Delivery a bit slow otherwise ok
October 26, 2025
Great bar stools....
The bar stools were great price point and lovely counter height. Delivery within a week with assembly very easy. Would recommend Habitum.
October 25, 2025
Straightforward
Straightforward, no hassle ordering. Arrived on its due date. There was no damage to the items, so didn’t have to deal with that potential headache.
October 24, 2025
Good quality product delivered in one…
Good quality product delivered in one week. However no tracking provided
October 23, 2025
I placed the order for a shower tray…
I placed the order for a shower tray and received it a few days later. The item was as described. Very good service.
October 19, 2025
Excellent experience
Excellent experience! Everything went smoothly, and the delivery was impressively fast.
October 10, 2025
After 3 weeks of awaiting the cabinet
After 3 weeks of awaiting the cabinet, the currier does not bring it upstairs and they just call you 20 mins before they arrive to the address.
other than that it is ok
October 7, 2025
Unprompted review
Reply from Habitium
Dear David,
We regret that your experience was not entirely satisfactory. We understand your concerns regarding the delivery of the cabinet and the short notice provided by the courier. Please allow us to explain that, as stated in our terms and conditions and in the informational emails sent during your purchase, our deliveries are made at street level. Transporters generally try to deliver to the residence, but in some cases they are unable to bring certain materials upstairs due to the nature and weight of the items, as well as the limitations imposed by their scheduled routes.
We appreciate your feedback and will review your case in detail. We will contact you via email to discuss the situation further and to see how we can resolve any issues related to your delivery.
Kind regards,
Habitium
Quick delivery as Item as described
October 7, 2025
Misleading specs and poor customer service
I purchased an elbow hose connection for a shower but the specification sheet on the Habitium website was misleading and the thread connection is inappropriate. The customer service representative, repeatedly informed me they were checking with the manufacturer to see what options I may have in replacing the item, either exchanging it or proposing another option. I received ill-considered answers that were simply frustrating - "The manufacturer confirmed the item sent is correct, and with the instructions already shared, installation should go smoothly." even though I detailed the issue. Fobbing me off. I wasn't necessarily looking for a refund, just some guidance. Definitely not worth the hassle - bad information, no follow up. Habitium don't care.
September 26, 2025
Unprompted review
Reply from Habitium
Dear James,
Thank you for taking the time to share your detailed feedback. We regret that you experienced an unsatisfactory service experience and that the product specifications did not meet your expectations. Please be assured that we are taking your comments very seriously. We will review your case internally and consult with the manufacturer regarding the product information and the guidance provided during your enquiries.
We understand your frustration with the responses you received, and we regret that our efforts did not resolve your issue as hoped. We will contact you via email in order to discuss the matter further and work towards a satisfactory solution.
With kind regards,
Habitium
Item arrived with a european plug…
Item arrived with a european plug instead of a standard plug which meant I could not use initially as it had to be rewired and I ordered from what I thought was an Irish Supplier
September 30, 2025
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