The product was just what we wanted ! Had seen it on other selling sites here in Portugal but I prefer to use PayPal for assurance. Habitium was the natural choice for me The seller and the pro... See more
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Great experience! Order was processed and delivered very quickly. The product I ordered (columna de ducha) is really beautiful and feels solid
Absolute garbage, don’t waste your money We bought a bed from this company and the quality of the pieces was so bad that the whole thing literally fell apart. Cheap materials, poor fit, and clearly... See more
Company replied
Delighted with the product. Fantastic quality. Very well packaged. Looks nicer in person. Only dropping 1 star as delivery took a little longer than the 3-6 day guideline. However staff were very help... See more
Company details
Written by the company
Contact info
Avda. de Europa 26, 28224, Madrid, Spain
- contact@habitium.com
- habitium.com
4.2
Great
41K reviews
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The ordering process was…
The ordering process was straightforward and the product as described. I have not had to deal with their After-sales so cannot comment on that.
August 29, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Appalling service
Appalling service. A plumber has fitted our shower screen incorrectly so leaks badly and customer service refuses to provide me with fixing instructions to check what is wrong
August 26, 2025
Unprompted review
Reply from Habitium
Hello Phil,
Unfortunately, we have not been able to match any order in our system with the details you provided in this review. Could you kindly provide us with your order number?
We look forward to your response. Thank you very much.
Best regards.
Very bad and not reliable company
I ordered a material for my bad, they told me on there website that it would be at my home in 3 days time. Now i already past weeks and did not yet got my order and the only respons they give me on mail is that they will check it with the transport company... Never they come back with a good explanation or time when it will come. I'm very disappointed and would not recommend this company!
August 2, 2025
Unprompted review
Reply from Habitium
Dear Manoah,
We regret that your experience with our service has not met your expectations. We understand that the delay in receiving your order, along with the uncertainty regarding its status, has caused you disappointment. Please be assured that we are reviewing your case in detail and are investigating this matter with the transport company.
At Habitium, we work with a range of distributors and manufacturers; although we generally meet our delivery commitments, there are occasions when minor delays occur, and we are continuously working to improve our processes. We will contact you via email shortly to discuss your case further and to work towards a satisfactory resolution.
Thank you for your feedback.
Yours sincerely,
Habitium
Great products and service Great service from purchase to delivery…
Great service from purchase to delivery
Lovely looking matching fridge and freezer
August 17, 2025
Very poor quality
I bought two nightstands. When I unpacked them and started to assemble them I saw that they were of terrible quality, many scratches, dents, unevenly spent, the drawers do not slide well. I wrote and they replied that I should send a photo of the packaging from all sides and a photo of the defects, but since the goods were unpacked, the packaging was damaged. They said that after they receive the photo they will change the goods, but I do not want to receive such a low-quality product and pay for shipping. Do not buy very poor quality
August 8, 2025
Reply from Habitium
Dear Lyubov,
Thank you for your detailed feedback. We are truly sorry that the nightstands did not meet your expectations, particularly regarding the scratches, dents, and the issues with the drawers. We understand your concerns and regret the inconvenience caused by the defective quality of the products.
Please be assured that we will review your case thoroughly and that your dissatisfaction will be passed on to the respective manufacturer in order to avoid similar issues in the future. We will contact you via email shortly to further discuss the situation and to find an appropriate solution that does not involve the inconvenience of additional shipping costs.
Thank you for your understanding.
Sincerely,
Habitium
delivery was on time and in excellent…
delivery was on time and in excellent condition
August 11, 2025
Quality product
The order ( an industrial style bar table) was delivered promptly. It was of a very high quality and simple to assemble .
August 1, 2025
Worse customer service ever!!! Just don't go near them!!m
I would give 0 stars if that was possible. The sideboard is o.k., manual was wrong at some things but not a real problem. BUT THE CUSTOMERSERVICE IS ROTTEN!!! They are simply employed to discourage any complaints. Two hinges were not working and the LED light had a plug that does not fit the Irish socket. They made me jumps through hoops, every time I sent something, they wanted something more. They won I have given up. The stupid hinges and plug are not worth the hassle, needless to say I will NEVER go near them again.
August 1, 2025
Unprompted review
Reply from Habitium
Dear Martina,
Thank you for your detailed feedback. We sincerely regret that your experience with our customer service and the product issues did not meet your expectations. We are truly sorry for the inconvenience caused by the difficulties encountered with the hinges and the LED plug.
Please be assured that we are reviewing your case in detail and will contact you via email to further clarify the situation and identify a satisfactory solution. Additionally, we will pass on your concerns regarding the quality of the parts to the manufacturer so that improvements can be made in the future.
We appreciate you bringing these matters to our attention and remain committed to resolving them.
Kind regards,
Habitium
Great service
July 24, 2025
THE WORST EXPERIENCE
Appalling disregard and disrespect for customers. A dishwasher was delivered to us in Portugal on 3 March 2025, in a non-functional condition. We still do not have a solution, almost 5 months later. No replacement, no refund, no apology. This company cannot be trusted. AVOID!
July 26, 2025
Unprompted review
Reply from Habitium
Dear Jim,
Thank you for your feedback. We are truly sorry to learn about your experience with the delivered dishwasher in Portugal and understand your frustration regarding the lack of a timely resolution after nearly five months. Please be assured that we are taking your case very seriously and will review it in detail. We will contact you via email shortly to discuss the situation further and escalate the matter to ensure that we find a satisfactory solution.
We appreciate you bringing this to our attention and remain committed to addressing your concerns.
Yours sincerely,
Habitium
To avoid!
Honestly so disappointing as the shower I ordered came in a smaller size ( on the website it was stated it can go up up 120cm, but in reality it was 88cm, and to have it bigger, a separate extension need to be purchased which information on the website was missing), and it was also missing some parts to connect the shower leg with a tap. They replied that nothing was missing and they won't accept a return since I installed the shower. But how would I know if it was too short or that a part was missing if I did not attempt to install it. Ridiculous! Like 0 customer rights. Now I need to buy the missing parts separately.
July 8, 2025
Unprompted review
Reply from Habitium
Dear Hanna,
Thank you for your feedback. We are sorry to learn about your disappointing experience with the shower, and we understand your concerns regarding the discrepancies in dimensions as well as the missing parts.
We take your comments very seriously and will review your case in detail. We will also escalate the issues you mentioned—including the product description and the absence of necessary connection parts—to the manufacturer with the aim of making the required improvements.
Please be assured that we will contact you via email to further discuss your case and work towards a satisfactory solution.
We appreciate your time in sharing your experience and apologise for the inconvenience caused.
With best regards,
Habitium
Made a payment on 9th of July for an…
Made a payment on 9th of July for an item. Have not even recieved a confirmation email.
July 9, 2025
Unprompted review
Reply from Habitium
Hello david,
Unfortunately, we have not been able to match any order in our system with the details you provided in this review. Could you kindly provide us with your order number?
We look forward to your response. Thank you very much.
Best regards.
Assume everything they tell you is a lie.
I once unwittingly worked for a company that was slowly going bankrupt. Towards the end I witnessed the puzzling tricks and scripts they’d direct us to use; taking payment for out of stock items, gaslighting customers, and delaying refunds. I didn’t realise what was happening until we got our pink slips. With me, Habitium has employed every single pre-bankruptcy trick in the book. They are clearly a company on the verge of insolvency. I strongly recommend all shoppers be very leery of these specious fraudsters.
UPDATE: Habitium requested my order number (which was 641651) suggesting mine was a fake review. More gaslighting.
July 17, 2025
Unprompted review
Reply from Habitium
Hello Margaret,
First of all, we apologize for the delay in your order. We try to estimate delivery times as accurately as possible based on previous orders, and in this way we achieve correct delivery times in more than 95% of cases. However, transport agencies can still experience unforeseen circumstances that cause delays in delivery. We are the first to want to avoid delays, and we know how important it is to meet deadlines for all orders, which is why we work every day to offer the best possible service while maintaining the lowest prices.
We sincerely regret that you had such a negative experience with our service.
Asking for your order number was not intended to discredit your review, but rather to investigate the case internally and offer a possible solution. We understand how this may have been perceived as an attempt to minimize your experience, and we apologize if that was the case.
We appreciate you bringing these issues to our attention, and we will work to resolve them.
Best regards.
Excellent online service
Excellent online service, ease of ordering and a quick response to a query I had after purchase. Fast delivery and packaged really well. Very competitive prices.
July 1, 2025
Unprompted review
Advertised time frame wrong and not refunding money
I have ordered from Habitium in the past and everything went well. But this time I have a very different experience and I am waiting to get this issue resolved. I ordered items that were supposed to be delivered within 1-3 days. A few days after my order I was notified that in fact it takes 14-17 days for the item to arrive. A slight difference to the advertised timeframe on their website that actually still shows 1-3 days.
Many emails have been exchanged with one of their employees called Cristina. I explained that I can't wait that long and that they should refund the money. In her emails she asked for my confirmation and I kept on repeating that I want my money back. The email communication is ongoing for 5 days.
The entire email chain exists and shows clearly how I asked multiple times to cancel the order due to the fact that the advertised delivery time could not be met.
Today I receive a new email that the items have been shipped and that I can return them in accordance with the return policy - meaning I am supposed to pay the costs for return because you failed to handle this situation correctly and talk to the supplier within days of communication?
Absolutely not, this is unacceptable. According proof about the entire communication can be provided.
July 9, 2025
Unprompted review
Reply from Habitium
Dear Nina,
We regret that your current experience has not met the high standards to which we hold ourselves. We understand your frustration concerning the change in the delivery timeframe and the subsequent communication regarding your refund request. Although we work with a variety of distributors and manufacturers—with the vast majority of orders being fulfilled within the expected timeframes—we occasionally encounter delays that do not reflect the quality of service we aim to provide.
We have taken note of your ongoing email communications with our colleague Cristina and understand your concerns about the refund process and the return fees. Please be assured that we are reviewing your case with the utmost attention and will reassess all the details of your correspondence. We will contact you via email shortly with further updates, as our objective is to find a satisfactory resolution.
Yours sincerely,
Habitium
I ordered on the 7th May
I ordered on the 7th May, still waiting for my order, despite sending email after email looking for my money back. Keep telling me my order is on the way. shocking customer service
May 7, 2025
Unprompted review
Reply from Habitium
Hello, Stephen.
Thank you for contacting us.
We apologize for the inconvenience and will contact you to offer you all the help we can.
Sincerely,
Habitium Customer Service Team
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