Hackworthy & Sons Ltd Reviews 209

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the staff for their excellent work ethic, describing them as friendly, professional, and incredibly helpful. The service provided is frequently highlighted as exceptional, with people noting the care taken with their belongings and the efficiency of the moving process. Reviewers appreciate the smooth, stress-free experience, often recommending the company for its high standard of professional care and accommodating approach. However, some people were dissatisfied with aspects of the service, particularly regarding the care of items while in storage. A few other people also felt that they had to do tasks that the company should have handled, indicating a less than ideal experience in those instances.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their efficiency, friendliness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as faultless, exceptional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just wanted to email to say the guys were excellent. They arrived on time and did a sterling job packing up the truck our end Wednesday the 23rd of July. In addition, when they all arrived in Dart... See more

Company replied

Rated 5 out of 5 stars

We received excellent service from beginning to end. Reg, who carried out the initial home visit went to great lengths to put our minds at ease regarding the ‘big day’. The two day move was carri... See more

Company replied

Rated 5 out of 5 stars

Everyone we dealt with from the company was helpful and professional- from the home visit for the quote, communications with the office, and the men who moved our belongings out of our old property an... See more

Company replied

Rated 5 out of 5 stars

We chose Hackworthy & Sons to move our elderly mum. The quote we received was very competitive in fact in was one of the better priced quotes we received. They turned up on time. Two guys came... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Moving Supply Store
  4. Piano Moving Service
  5. Shipping Company
  6. Storage Facility

About Hackworthy & Sons Ltd

Written by the company

We are an Independent family run removal and storage business. Established in 1973 we have been moving our customers locally, nationally and internationally for the last 40 years.

Hackworthy & Sons UK Removals European Removals Overseas Removals Business Removals Services Get a Quote

What you can expect from us

Professionally trained uniformed crew

Estimates in writing, including an explanation of all the charges

Fully equipped fleet of vans

Experienced staff on hand to give you advice at any stage of the process by phone, email, or appointment

Packing

While most of our clients start off thinking they’ll pack everything themselves, packing can be a much bigger job than most people realise.

It’s easy to underestimate how long you need to set aside to get ready for your move. For example, if you’ve got a three bedroom property, you’re likely to need around 40 packing boxes.

If it takes you on average 20 minutes to pack a box, you could spend at least 14 hours packing.

Self storage

If you want easy access to your belongings, take a look at our sister company Plymouth Self Storage.

You can choose the amount of storage space you need, and how long you want it for.

Once you’ve got your storage space, you’ll have access to it six days a week with no extra charges.


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

My move from Devon to Portishead

My move from Devon to Portishead

I invited four firms to tender for packing up and removals for my downsizing move from Devon to Portishead. My sprawling Devon farmhouse was a large property with a lot of antique furniture, artwork and books accrued over a lifetime that would take a skilled team at least two days to pack up.
I was most impressed by the professional approach of Hackworthy's representative, he clearly knew the removals business well and was able to give reassuring answers to all my questions.
Their quote turned out to be the lowest and was less than half of the highest. It was a no brainer to appoint them.On the day the move went smoothly when their well organised team went into action. Despite many difficulties they maintained good humour at all times and dealt with problems as they appeared. it is worth noting that there were no breakages.
I would recommend them without hesitation to anyone looking for a competitive and reliable removals contractor.

April 10, 2024
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Reply from Hackworthy & Sons Ltd

Thank you for taking the time to leave your review. It's great to hear that you found our service competitive and reliable and that you entrusted your removal to us. Thanks again!

Rated 5 out of 5 stars

Very professional I had the full…

Very professional I had the full packing package and it was Brillant well recommend it. Everything was packed beautifully and no breakages. Office staff very helpful from start to finish
I fully recommend Hackworthy

April 18, 2024
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Reply from Hackworthy & Sons Ltd

Thanks for your great review. We are always pleased to hear that a customer would recommend us. Thanks again!

Rated 5 out of 5 stars

a great service from two great guys &…

a great service from two great guys & the office support was fantastic

April 18, 2024
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Reply from Hackworthy & Sons Ltd

Thank you for your feedback. I will pass your comments on to the crew. who are also pleased to hear from customers

Rated 5 out of 5 stars

10/10 would recommend

Patrick and Stuart came to take away our old sofas and deliver our new ones. They were so efficient and lovely and considerate of our house and tidied up after themselves. Great service!

April 5, 2024
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for taking the time to leave your 5-star review. It is great to hear that the crew were efficient and considerate. Thanks again!!

Rated 5 out of 5 stars

Fantastic service

Fantastic service, friendly staff. Excellent 2 day move. Very efficient.

March 11, 2024
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thanks for taking the time to leave your 5 Star Review!!

Rated 5 out of 5 stars

Very efficient and hard working and…

Very efficient and hard working and took great care with our items. Would recommend to friends if they are moving.

March 13, 2024
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Reply from Hackworthy & Sons Ltd

Thank you for taking the time to leave your 5 star review - We're so please you were happy with the service !

Rated 5 out of 5 stars

No complaints!!! 👏🏻👏🏻👏🏻

No complaints! Good value for money. Excellent communication, reliable and hardworking. Nothing was too much trouble. Highly recommend!

March 13, 2024
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Reply from Hackworthy & Sons Ltd

Thank you for your recommendation - it's great to hear you found our service good value for money.

Rated 5 out of 5 stars

A very successful move

I completed the online inventory, and got a quote with them, which was a lot lower than the competition, so I gave them a call to talk it through. Vicky at Hackworthy took the time to make sure that the right number of people and vans were assigned to the job, making sure she understood the move I was making and spending the time to get it right, this was a great start. On the morning of the move the first Van arrived bang on time, and not only were they completely cool wafting for us to get our cats in their travel boxes, Dan took the time to walk though every room with us making sure he was clear on exactly what needed to go, and what was to stay.

I then took the cats and a few little things on the hour and a half drive for the move and Dan's team followed along after the vans were loaded. Unloading was completed very quickly, but also very well, going to the trouble to reassemble the bed and make sure everything was where we wanted it.

all the way though the guys were friendly & polite, everything was moved quickly, and nothing at all was broken. They also left the old property tidy, going as far as cleaning up the tea station I'd set up for them. I can't find anything to criticise, and therefor five stars.

The Hackworthy team made the move less stressful, and were not only efficient, but also paying attention to what I needed, and what needed to be done.

February 27, 2024
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thanks for your review. We will pass your comments onto the crew. They are always pleased to receive great feedback. Thanks again!

Rated 5 out of 5 stars

Highly recommended

Hackworthy & Sons moved my 89 year old mother-in-law from Wiltshire where she had lived in the house for 35 years to Devon. The two Tom’s were amazing, they were incredibly polite and professional, both, handling the move with enormous respect and sensitivity.

Hackworthy conducted a video call viewing and provided a very competitive quote. Overall the service was impressive, communication was excellent and I can only highly recommend them

March 7, 2024
Unprompted review
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Reply from Hackworthy & Sons Ltd

We are so pleased to hear you were happy with the service and found the crew to be professional and polite. Thank you for taking the time to leave your review!

Rated 5 out of 5 stars

Care and concern from Tom & Tom

Care and concern from Tom & Tom. Moved my 89 yr old step Mum from Wiltshire to Devon.
They moved my Sister just over 15 months ago and were brilliant. Could not recommend strongly enough. Great quote, very competitive.

March 5, 2024
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for taking the time to leave your review and for your recommendation - we will pass your comments on to the crew.

Rated 5 out of 5 stars

Highly recommend

This was the second move we had done by Hackworthy and sons and would highly recommend. The guys who did our recent move were fantastic and worked hard. As we only moved a short distance the move was completed within a day. Thank you for a great service.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Removal staff.

The 2 workmen from Hackworthy removals were very professional from when they arrived at our house until they left us in our Bungalow they asked us where abouts would you like your furniture and boxes nothing was too much trouble,excellent service from them,well done guys and thankyou.

February 5, 2024
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for your review. We are glad that you felt the crew did an excellent job. We will pass your comments onto the crew that completed your removal. Thanks again!

Rated 5 out of 5 stars

What can I say

What can I say, Stewart and Tyler were just the best, very professional also very understanding. Moving house with a person who has dementia very stressful but these guys took a lot of the stress off me.
They arrived on time, and they never seemed to stop, all of my belonging where treated with care, even the fish and fish tank where taken care off.
I couldn’t rate the guys of the guys in the office highly enough.

February 5, 2024
Unprompted review
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Reply from Hackworthy & Sons Ltd

We are so glad you were pleased with the service and felt the crew worked with care and consideration. Thank you for taking the time to leave your review.

Rated 5 out of 5 stars

They made a difficult move easy.

They arrived on time . Were very helpful and careful and always had a smile.Made a difficult move easy. Great guys. Highley recommend.

January 31, 2024
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Reply from Hackworthy & Sons Ltd

Hi, Thank you for taking the time to leave a review. I am so pleased that you were pleased with the service and would be happy to recommend us!

Rated 5 out of 5 stars

If you're looking for a fun and 'stressless' removal

We were absolutely dreading our removal day, we were thinking we were going to get a crew that wasn't helpful or understanding and instead we got 4 of the most amazing guys; Paul, Roger, Dan and Tom, were absolute heros and so, so funny, they made the days fun and enjoyable and really relieved any stress we had, I cannot recommend these guys enough, I'm only sad that we didn't know about these guys sooner otherwise we would have chosen them for our removal to NZ, thank you so much guys, you were a blessing xxx

February 1, 2024
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thanks for your great review. It's always great to hear we've made the moving day a little easier for our customers. I will pass the comments on to the crew - who are always pleased to read great feedback. Thanks again!

Rated 5 out of 5 stars

The whole process was very professional…

The whole process was very professional and all staff very helpful. The actual removals team were excellent, easy to get on with and very helpful. The removals to our new home was made as easy as possible and certainly helped to minimise stress. I would definitely recommend and a big thank you to the entire team, well done on a 1 st class service.

January 16, 2024
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for your great review and recommendation. I'm glad you found the crew helpful and professional. We will pass the comments onto the Team. Thanks again!

Rated 5 out of 5 stars

Hackworthy and Sons Ltd - best way to reduce stress!…

Hackworthy and Sons Ltd were exactly what one would wish for from start to finish. On the telephone they were calm, caring and courteous and quietly made sure they were clear about specific needs and aspects of the move. They were also understanding, unfazed and helpful about possible date changes due to complicated legalities and subsequent late confirmation of whether I was able to move directly into a rental home with all my possessions or would be putting them into storage on the day. Wrapping products were at less cost than from local storage venues and delivered by the requested time. On the day all the removers were upbeat, with a much needed good sense of humour and could not have been more helpful or have done a better job. Hackworthy and Sons removals were the least stressful aspect of selling my house and I could not recommend them more strongly in every way.

January 17, 2024
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Reply from Hackworthy & Sons Ltd

Hi, Thank you so much for your great review! We are so pleased to hear that you were pleased with our service and that you found everyone at Hackworthys helpful and polite. Thanks again,

Rated 5 out of 5 stars

Hackworthy & Sons… pick them as your removal company

The team at Hackworthy & Sons were amazing. From start to finish they went above and beyond to make moving as stress free as possible. Cannot praise them enough. Friendly, cheerful, polite and curious. If I move again I’ll certainly be using them again and could not recommend enough. Thank you for all you did.

January 4, 2024
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Reply from Hackworthy & Sons Ltd

Thanks for your recommendation. It's great to hear that the crew helped to reduce the stress levels on the day on the move. Thanks for your business - wishing you well in your new home!

Rated 5 out of 5 stars

100% to Hackworthys

Wow well cannot fault them in any way extremely helpful friendly and nothing was too much trouble . Made a difficult day so much easier . Would highly recommend Hackworthys Removals .
Big thank you to them . Removal guys ,and guys in office too, always so calm and helpful on phone .

January 17, 2024
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Reply from Hackworthy & Sons Ltd

Thank you for taking the time to leave your review. It's always great to hear that things went well!

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