Hackworthy & Sons Ltd Reviews 209

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the staff for their excellent work ethic, describing them as friendly, professional, and incredibly helpful. The service provided is frequently highlighted as exceptional, with people noting the care taken with their belongings and the efficiency of the moving process. Reviewers appreciate the smooth, stress-free experience, often recommending the company for its high standard of professional care and accommodating approach. However, some people were dissatisfied with aspects of the service, particularly regarding the care of items while in storage. A few other people also felt that they had to do tasks that the company should have handled, indicating a less than ideal experience in those instances.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their efficiency, friendliness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as faultless, exceptional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just wanted to email to say the guys were excellent. They arrived on time and did a sterling job packing up the truck our end Wednesday the 23rd of July. In addition, when they all arrived in Dart... See more

Company replied

Rated 5 out of 5 stars

We received excellent service from beginning to end. Reg, who carried out the initial home visit went to great lengths to put our minds at ease regarding the ‘big day’. The two day move was carri... See more

Company replied

Rated 5 out of 5 stars

Everyone we dealt with from the company was helpful and professional- from the home visit for the quote, communications with the office, and the men who moved our belongings out of our old property an... See more

Company replied

Rated 5 out of 5 stars

We chose Hackworthy & Sons to move our elderly mum. The quote we received was very competitive in fact in was one of the better priced quotes we received. They turned up on time. Two guys came... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Moving Supply Store
  4. Piano Moving Service
  5. Shipping Company
  6. Storage Facility

About Hackworthy & Sons Ltd

Written by the company

We are an Independent family run removal and storage business. Established in 1973 we have been moving our customers locally, nationally and internationally for the last 40 years.

Hackworthy & Sons UK Removals European Removals Overseas Removals Business Removals Services Get a Quote

What you can expect from us

Professionally trained uniformed crew

Estimates in writing, including an explanation of all the charges

Fully equipped fleet of vans

Experienced staff on hand to give you advice at any stage of the process by phone, email, or appointment

Packing

While most of our clients start off thinking they’ll pack everything themselves, packing can be a much bigger job than most people realise.

It’s easy to underestimate how long you need to set aside to get ready for your move. For example, if you’ve got a three bedroom property, you’re likely to need around 40 packing boxes.

If it takes you on average 20 minutes to pack a box, you could spend at least 14 hours packing.

Self storage

If you want easy access to your belongings, take a look at our sister company Plymouth Self Storage.

You can choose the amount of storage space you need, and how long you want it for.

Once you’ve got your storage space, you’ll have access to it six days a week with no extra charges.


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent. We moved over 2 days due to distance. The guys were great, efficient and very patient when manoeuvring large items of furniture in small/tight spaces. They were good humoured and hard working.
Good price too.
Would absolutely recommend. Thank you Hackworthy and Sons.

September 28, 2022
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Reply from Hackworthy & Sons Ltd

Thank you for taking the time to leave a review. It's great to hear that you were pleased with the service. Thanks again!

Rated 5 out of 5 stars

3great men Made a fantastic team.Would…

3great men Made a fantastic team.Would highly recommend the whole company especially with all our delays so courteous and understanding that life isn't straight forward thank you all.

September 14, 2022
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Reply from Hackworthy & Sons Ltd

Dear Ann,
Thank you so much for your 5 star review, it is great to hear that you would recommend us! I will make sure to pass on your feedback to the "fantastic team" you had. In this business we certainly do understand that house sales are not always straight forward and delays do happen, but I am pleased that all went well in the end!
Best wishes
Rachael

Rated 5 out of 5 stars

Proficient quote

We were provided with a quote quickly, and with follow up emails about our move. Unfortunately our dates changed and the company was unable to fit us in.

October 3, 2022
Unprompted review
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Reply from Hackworthy & Sons Ltd

Dear Gill,
Thank you for taking the time to review our quotation. I am sorry that we were unable to help with your move this time, we have been extremely busy some weeks.
Best wishes
Rachael

Rated 5 out of 5 stars

The Hackworthy team that moved us…

The Hackworthy team that moved us really did make the whole process so much easier. All the stress and worry was completely taken away.
I can’t recommend them enough a truly five star service.

August 31, 2022
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Reply from Hackworthy & Sons Ltd

Dear Mr Ratcliff
Thank you so much for your great review of our 5 star service! It is great to hear that we helped to make your move as stress free as possible. It is always good when customers say that they would recommend us.
Best wishes
Rachael

Rated 5 out of 5 stars

A great Hackworthy experience.

We had a great team of guys who arrived on time and they then worked very efficiently and with care for our belongings. We departed on schedule and were unloaded with everything in it correct position.

September 12, 2022
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Reply from Hackworthy & Sons Ltd

Dear Mr Trigg,
Thank you for your 5 star review, I am pleased to hear that everything went to time and as planned with your move. I will be sure to pass on your feedback to the crew.
Best wishes
Rachael

Rated 5 out of 5 stars

Stress free removal

From start to finish, the removal men were polite, hardworking and very efficient. We used the packing service too which was worth every penny. Hackworthy & Sons made the whole removal process as stress free as possible. We would definitely use them again.

September 5, 2022
Unprompted review
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Reply from Hackworthy & Sons Ltd

Dear Angela, thank you for leaving us a 5 star review! I am so pleased we helped to make your move as stress-free as possible. And it is always great to hear that customers would happily use our services again! We wish you all the best in your new home. Rachael

Rated 5 out of 5 stars

Brilliant from beginning to end, made every thing very easy

We approached several removal companies, many took weeks to get back to us, some were obviously very amateur, some much more expensive than Hackworthy. Hackworthys gave me an accurate quotation, quickly without fuss and bother and booked us in efficiency. When they arrived on the day the men were cheerful, despite torrential rain, helpful and very very efficient. They took great care of our possessions and nothing was too much trouble for them. So helpful.

September 9, 2022
Unprompted review
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Reply from Hackworthy & Sons Ltd

Dear Barbara, Thank you for taking the time to leave such a great review! I am so pleased to hear that you found our service and the crew helpful and efficient. We wish you all the best in your new home! Best wishes Rachael

Rated 5 out of 5 stars

Everyone did a good job

The packers did a very good job and when the van turned up the following day, the crew were most helpful.

August 4, 2022
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Reply from Hackworthy & Sons Ltd

Thank you for your 5 star review! I will pass on your comments to the crew. Best wishes, Rachael.

Rated 5 out of 5 stars

Good Removals Service

Removals van arrived on time, friendly team, very helpful, transported all our stuff carefully and safely and made sure it was unloaded into the right rooms. The price was competitive as well, good value.
I would use Hackworthy & Sons again and can recommend this company.

August 10, 2022
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Reply from Hackworthy & Sons Ltd

Thank you for taking the time to leave us a review. I am pleased that all went smoothly with your move. It is always good to hear that customers would recommend us! Best wishes, Rachael

Rated 5 out of 5 stars

Very happy with the service thank you…

Very happy with the service thank you and the men were extremely polite and helpful

August 16, 2022
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Reply from Hackworthy & Sons Ltd

I am pleased to hear that you were happy with the service you received from Hackworthy and Sons. Thank you for taking the time to leave us a review. Best wishes, Rachael.

Rated 5 out of 5 stars

I found the removal service 5 star

I found the removal service 5 star . The removal men were extremely helpful nothing was to much they went above and beyond to help.
They were polite and friendly the move went smoothly and efficiently.
Thank you Hackworthy

August 19, 2022
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for leaving such a great review! I will pass on your comments to the crew, it is great to hear that they went above and beyond!

Rated 5 out of 5 stars

Hackworthy staff were extremely helpful…

Hackworthy staff were extremely helpful from the get-go. On the day the removal team were professional and as far as we are concerned went above and beyond what was expected. We would undoubtedly use them again should we happen to move but more importantly would happily recommend to anyone thinking of using them.

August 16, 2022
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Reply from Hackworthy & Sons Ltd

Thank you for taking the time to leave such a great review. It is always good to hear that customers would recommend us! Best wishes, Rachael.

Rated 5 out of 5 stars

Excellent Service

The removal men were helpful and polite and made a very stressful day run smoothly.

August 9, 2022
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Reply from Hackworthy & Sons Ltd

Thanks for your great review - I'm glad to hear the move went smoothly.

Rated 5 out of 5 stars

An easy long-distance move thanks to these professionals

Excellent service all the way through: from initial communication to after sales. The move days were handled efficiently and professionally. Kevin was very helpful in prepping for the two days and I would be more than happy to use Hackworthy & Sons again.

August 4, 2022
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Reply from Hackworthy & Sons Ltd

Thanks for taking the time to post your review. I'm so glad that you were pleased with the service provided and it's great to hear you would use us again!

Rated 5 out of 5 stars

Top team

Very competitive quote and the lads were good as gold. Very professional and friendly team

August 4, 2022
Rated 5 out of 5 stars

Very friendly

Very friendly, very helpful, very prepared, even considerate!
Will definitely be using again next time we move!

July 29, 2022
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Reply from Hackworthy & Sons Ltd

Dear Louise,
Thank you for leaving such a fab review! We would be very happy to assist you with your next move, it is always great when customers use us again. I hope you are settling in to your new home.
Best wishes
Rachael

Rated 5 out of 5 stars

Professional and helpful

Professional, effective service. Hottest day of the year but the staff kept going, were pleasant and helpful and worked with us to get things in the right place in a timely way.

July 29, 2022
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Reply from Hackworthy & Sons Ltd

Dear Ms Harwood,
Thank you for taking the time to leave a 5 star review. I am pleased all went well with the move, particularly on such a hot day!
Best wishes
Rachael

Rated 5 out of 5 stars

Absolutely faultless service

Absolutely faultless service.
From initial enquiry through competitive pricing, flexible availability and fantastic service on the day - unbeatable.

July 25, 2022
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Reply from Hackworthy & Sons Ltd

Dear Mr Rowland,
Thank you for your 5 star review, it is great to get such good feedback. I am pleased all went with your move.
Best wishes
Rachael

Rated 5 out of 5 stars

A job well done!

This move was conducted over two days, and as the dates approached I felt rather apprehensive about how things would go. However, I have to say that the removal men were brilliant on both occasions ... friendly, efficient, helpful, and importantly, funny! They made me laugh on what could have been two very stressful days. I did my bit and kept them going with tea, coffee and Jaffa Cakes! They coped with difficult removal conditions, and at times rain, and both my husband and I were very happy with the end result. Also, the cost was very competitive and the men certainly earned their money! A job very well done. Thank you.

July 25, 2022
Hackworthy & Sons Ltd logo

Reply from Hackworthy & Sons Ltd

Dear Sandra,
Thank you for taking the time to leave such a good review. I am pleased all went well with your move and I am sure the crew appreciated the jaffa cakes! Best wishes and regards
Rachael

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