KYC appeared only when I tried to withdraw £42. Somehow, the upload bar hit 100% then returned to zero. verification is normal, but guessing around documents is tiring. It was a small issue until t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
login codes arrived out of order half asleep on the sofa.. Somehow, desktop and mobile cashiers listed different methods boring account functions should just work I noticed it because I checked bot... See more
not me staying up till 4am because of a "guaranteed" welcome bonus that required a 40x wagering requirement. i'm the clown here fr
wait, does anyone actually understand how the odds work on sports parlays or do we all just look at the green numbers?
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The chat queue put me at position 34
The chat queue put me at position 34. What annoyed me was that they asked for details already in my first message. I would rather wait longer and get one accurate reply. I would not have cared if the site had shown one honest status.
KYC appeared only when I tried to…
KYC appeared only when I tried to withdraw £42.
Somehow, the upload bar hit 100% then returned to zero. verification is normal, but guessing around documents is tiring. It was a small issue until the account pages kept disagreeing. not ideal.
Olivia from live chat answered
Olivia from live chat answered, sort of. The issue was that the promised email update never arrived. polite wording did not fix the wrong answer. It was a small issue until the account pages kept disagreeing.
I set a £150 weekly deposit limit on…
I set a £150 weekly deposit limit on Sunday.
After that, I noticed only because I checked before playing.
the wording needs to be much clearer for this kind of tool.
I would not have cared if the site had shown one honest status, honestly.
the cashier button hid behind the…
the cashier button hid behind the keyboard on my cracked-screen tablet
The issue was that the reminder appeared behind the game window. from my side the page looked unfinished
The same detail was still wrong before bed
After two small sessions
After two small sessions, I tried taking out £28. The issue was that the minimum shown in help did not match the cashier. support saw the screenshot and still copied the FAQ. It was a small issue until the account pages kept disagreeing 😒
Live Blackjack loaded the video but not…
Live Blackjack loaded the video but not the controls. What annoyed me was that favourites emptied itself after logout. a ten-minute break became lobby troubleshooting. I checked again later and the wording still had not changed.
The time-out page looked active at…
The time-out page looked active at first. After that, I noticed only because I checked before playing. control pages should reduce confusion, not create more. I would not have cared if the site had shown one honest status.
£70 left my balance for withdrawal…
£70 left my balance for withdrawal after work. Then the minimum shown in help did not match the cashier
support saw the screenshot and still copied the FAQ. Support had the account reference in front of them
the chat queue put me at position 11..
the chat queue put me at position 11... Then the promised email update never arrived. I would rather wait longer and get one accurate reply. The same detail was still wrong before bed.. I checked again later and the wording still had not changed.
The round on Live Roulette froze…
The round on Live Roulette froze halfway through.
Somehow, the game opened in demo mode while real balance was visible.
a ten-minute break became lobby troubleshooting.
I would not have cared if the site had shown one honest status NO update.
The site looks tidy until something…
The site looks tidy until something goes wrong. What annoyed me was that favourites vanished, KYC was unclear, and chat closed. not a disaster, but not a smooth casino experience either. I checked again later and the wording still had not changed
I sent the same issue through the…
I sent the same issue through the contact form.
Somehow, the next agent had no chat history.
the chat closing mid-message was the bit that ended it for me.
The screenshot was already in the thread.. It was a small issue until the account pages kept disagreeing.
login codes arrived out of order half…
login codes arrived out of order half asleep on the sofa..
Somehow, desktop and mobile cashiers listed different methods
boring account functions should just work
I noticed it because I checked both desktop and mobile, honestly
Checked the payout page while the train…
Checked the payout page while the train was late and saw £17 stuck there. Then two agents gave different timeframes. my bank app was clearer than the casino page. I would not have cared if the site had shown one honest status. no thanks, I’m done for now.
The page froze after a Visa deposit
The page froze after a Visa deposit. What annoyed me was that desktop and mobile cashiers listed different methods. from my side the page looked unfinished. My coffee went cold while I compared the pages.
The chat queue put me at position 18
The chat queue put me at position 18. After that, the next agent had no chat history. polite wording did not fix the wrong answer
I would not have cared if the site had shown one honest status.
I checked again later and the wording still had not changed
Bad First Impression
Registration bugs, bonus code failed, and support slow to respond. Hard to give it a second chance after that start.
They lock threads in chat
As soon as you question fairness, support ends the chat quickly. Doesn’t help build trust.
No Fun Mini Games
Some casinos have fun side games or missions. Here it’s just pure deposit-spin-lose, nothing extra to make it feel less mechanical.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








