Human answers the phone in about 3-4 rings, not a computer. Customer service excellent. Easy to use the 272 cap and can move around while using it. Hairmax came doctor recommended- 2 doctors. Altho... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been a long-time customer of HairMax. Recently, I had an issue with a laser device that needed to be resolved. I commend Josh and Carlos for taking the time to resolve the technical issue promp... See more
Company replied
My experience with Hairmax has been nothing short of outstanding. I have been a customer since 2015. I recently upgraded to a new Lumina 272. I received follow up phone calls after receiving my new... See more
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The customer service agent was extremely knowledgable. He answered all my questions and his follow up was superb. Quality customer service is rare these days. Hairmax went above and beyond in address... See more
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Company details
Written by the company
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Contact info
1040 Holland Drive, 33487, Boca Raton, United States
- 561-417-0200
- info@hairmax.com
- hairmax.com
4.3
Excellent
394 reviews
Replied to 93% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
The customer support at this company is…
The customer support at this company is outstanding! I had a couple of minor issues with shipping but the team helped me immediately. Would definitely recommend the company.
February 9, 2026
Unprompted review
Reply from Hairmax
Dear Elise,
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience.
We’re glad our team was able to quickly assist you with the shipping concerns and ensure everything was resolved. Providing outstanding customer support is very important to us, and your recommendation means a great deal.
If you ever need anything in the future, we’re always here to help.
Best regards.
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Excellent Customer Service
I have been a long-time customer of HairMax. Recently, I had an issue with a laser device that needed to be resolved. I commend Josh and Carlos for taking the time to resolve the technical issue promptly and professionally. I have used a few of HairMax's laser devices over the years and have found them effective in promoting hair growth. It's also reassuring to know that they stand by their products.
February 4, 2026
Unprompted review
Reply from Hairmax
Dear John,
Thank you so much for your kind words and for being a valued long-time customer!
We’re thrilled to hear that Josh and Carlos were able to assist you promptly and professionally. It’s always our goal to provide reliable support and ensure our customers feel confident in their HairMax devices.
We truly appreciate your trust in our products over the years and your continued support. If you ever need anything, we’re always here to help!
Best regards.
Excellent Customer Service
HairMax has excellent customer service. My issue was quickly resolved with professionalism. 5 Star customer service!
January 30, 2026
Unprompted review
Reply from Hairmax
Thank you so much for your kind words and 5-star review!
We’re thrilled to hear that your issue was resolved quickly and professionally. Providing excellent customer service is very important to us, and your feedback truly means a lot to the Hairmax team.
Thank you for choosing Hairmax—we’re always here if you need us!
Tomorrow, tomorrow or 6 months my hair will return
Other than the slow delivery over the holiday by UPS things are going well. I just have to be patient as Rome wasn’t built in a day also applies to hair. I had the 9 laser comb till the battery started to fade. I switched and bought the laser band 82. I like it a lot better. With the comb you had to physically use it for 11 minutes but the band just slides on and hit the button and just wait for the noise and slide it back. I usually go over the scalp 4-5 times then wait 2 days and do it again. Takes very little time it seems. When done it feels like your scalp is breathing. The shampoo and conditioner seems to add more body to my hair.
January 26, 2026
Unprompted review
Reply from Hairmax
Dear James,
Thank you for taking the time to share such a detailed review!
We appreciate your patience with the holiday-related UPS delivery delay and truly value your understanding. We’re glad to hear that things are going well overall and that you’re enjoying the LaserBand 82—many customers love how easy and convenient it is to use compared to the comb.
It’s also great to hear that the shampoo and conditioner are adding more body to your hair. Consistency and patience really do make a difference, and we’re happy to be part of your hair restoration journey.
Thank you for choosing Hairmax, and please don’t hesitate to reach out if you ever need assistance!
Excited to try!
Just bought the device and started using! Loved that it’s a good alternative to expensive in-office treatments. Only complaint was it took awhile to ship but it did get here eventually.
January 22, 2026
Unprompted review
Reply from Hairmax
Dear Brie,
We’re so glad to hear you’re enjoying the device and that it’s a convenient, cost-effective alternative to in-office treatments. We appreciate your patience with the shipping time and are happy it arrived safely.
Thank you for choosing Hairmax—we’re excited to be part of your hair growth journey!
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I received the product
I received the product, but unfortunately, it broke when I opened the packaging.
I contacted customer support and they said they would replace the product.
I really appreciated the quick response and the solution to the problem.
I can't wait to receive the product and try it out.
January 10, 2026
Unprompted review
Reply from Hairmax
Thank you so much for sharing your experience. We’re truly sorry to hear that the product was damaged upon opening, but we’re glad our customer support team was able to assist you quickly and arrange a replacement.
We really appreciate your patience and kind feedback, and we hope you love the product once it arrives. If you need anything at all in the meantime, please don’t hesitate to reach out.
Hairmax support team is awesome
Hairmax support team is very responsive, consistently professional and a pleasure to engage with when I have questions regarding an order or a product.
January 8, 2026
Unprompted review
Reply from Hairmax
Dear Darlene,
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with our support team. Providing responsive, professional, and helpful service is always our top priority, and it’s wonderful to hear that we met your expectations. Please don’t hesitate to reach out if you ever have additional questions—we’re always happy to help!
Great Support
I needed a replacement part for my laser cap. I am 84, and often need extra time. The agent was patient and polite, double checking to make sure I was ordering the right part. (By the way, my hair looks great.)
January 8, 2026
Unprompted review
Reply from Hairmax
Thank you so much for sharing your experience with us. We’re delighted to hear that our agent was patient and took the time to ensure you received the correct replacement part—that level of care is very important to us. We’re also thrilled to hear that you’re happy with your results! If you ever need assistance in the future, please don’t hesitate to reach out.
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Andrea answered all of my questions and…
Andrea answered all of my questions and was very nice to speak to!!! I had product questions and she answered them all!! I highly recommend Hairmax and the support team is wonderful. I haven't tried the supplements yet that I received with my first purchase. When I do, I'll be sure to write a review!!
January 2, 2026
Unprompted review
Reply from Hairmax
Dear Heidi,
Thank you so much for your kind review! We’re thrilled to hear that Andrea was able to answer all of your questions and provide a pleasant experience. Our support team truly strives to offer clear, friendly, and helpful assistance, so your feedback means a lot to us.
We hope you enjoy your Hairmax products, and we’ll be happy to hear your thoughts once you’ve had a chance to try the supplements. Please don’t hesitate to reach out if you have any questions along the way—we’re always here to help!
Thank you to the Hairmax team and…
Thank you to the Hairmax team and Carlos. Excellent product that has provided amazing benefits to me for several years. The technical support is also exceptional
December 31, 2025
Unprompted review
Reply from Hairmax
Dera Michael,
Thank you for your wonderful feedback! We’re truly grateful for your continued trust in Hairmax over the years. It’s great to hear that our products have delivered such positive results for you, and that Carlos and our technical support team were able to provide exceptional assistance. Your loyalty and kind words mean a great deal to us—please don’t hesitate to reach out if we can ever support you further!
AMAZING CUSTOMER SERVICE!!
I had a problem with my device and Carlos Escobar at Hairmax customer support was phenomenal!! He quickly gave me instructions on how to return the item and he sent me a new one quickly with no hassle or questions asked. Amazing customer service which is what this company is about!!
December 5, 2025
Unprompted review
Reply from Hairmax
Dear Jan,
Thank you so much for taking the time to share your experience! We’re delighted to hear that Carlos was able to assist you quickly and make the replacement process smooth and hassle-free.
Providing outstanding customer service is a core value at Hairmax, and your kind words truly reinforce what we strive for every day. We appreciate your trust in our team and are always here if you need further assistance!
Great customer service
I purchased a Laserband 82 with a bundle that included a bunch of products. When I opened the box, I noticed the bundle was short a couple of items, so I reached out to customer service. Andrea was extremely helpful and put an order in immediately for the shorted items. That is top notch customer service! This laserband was purchased as a gift. I have one of my own that I've used for several years and am very pleased with the results I've seen. Hairmax is a great company with excellent products!
December 18, 2025
Unprompted review
Reply from Hairmax
Dear Dave,
Thank you for your detailed and kind review! We’re glad Andrea was able to assist you promptly and ensure the missing items were sent without delay—that’s exactly the level of service we strive to provide. It also means a great deal to hear that you’ve been pleased with your Laserband 82 results over the years and chose Hairmax again as a gift. We truly appreciate your trust in our products and our team, and we’re always here if you need anything in the future!
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Andrea at HairMax was extremely helpful…
Andrea at HairMax was extremely helpful to help remedy my situation with an older unit. I would definitely get another hair max product again.
December 18, 2025
Unprompted review
Reply from Hairmax
Dear Gary,
Thank you for your kind review! We’re happy to hear that Andrea was able to assist you and help resolve the issue with your older unit. Providing reliable support at every stage of ownership is very important to us. We truly appreciate your confidence in Hairmax and look forward to supporting you again in the future!
My HairMax device stopped working and…
My HairMax device stopped working and it was past the 1 year mark. Spoke with Carlos and he was able to help me in shipping a new power controller. Hopefully this remedies the issue I'm having. Beyond that Carlos was a pleasure to work with and a roll-model for all customer service workers.
December 17, 2025
Unprompted review
Reply from Hairmax
Dear Karen,
Thank you for taking the time to share your experience! We’re glad Carlos was able to assist you with a solution for your device and provide support even beyond the warranty period. Your kind words about his service truly mean a lot to our team. We hope the new power controller fully resolves the issue, and please don’t hesitate to reach out if you need any further assistance—we’re always here to help!
Incredible customer service…
I ordered a hairmax product for myself and a gift for a friend for Christmas. I had paid for express shipping to make sure it was here in time for the holiday. Unfortunately I didn't receive it. I reached out to customer service & Andrea I. was amazing. She not only refunded my shipping cost but resent the products immediately so that I could still give my friend her gift. Andrea made my experience so much better. I will continue to shop at Hairmax because of the incredible customer service they offer. Thank you Andrea!
December 16, 2025
Unprompted review
Reply from Hairmax
Dear Suzanne,
Thank you so much for sharing your experience! We’re sorry for the initial shipping delay, but we’re glad Andrea was able to step in, resolve the issue quickly, and help ensure your gift still arrived in time. Providing exceptional customer service is something we truly value, and your kind words mean a great deal to our team. We sincerely appreciate your trust in Hairmax and look forward to continuing to serve you in the future!
I bought the Hair Max Laser Combo
I bought the Hair Max Laser Combo. I used it for exactly a year, without missing a beat, and strictly according to the instructions. The results were zero. 230 euros were wasted.
December 16, 2025
Unprompted review
Reply from Hairmax
Dear Lia,
Thank you so much for your feedback. We’re truly sorry to hear that the laser combo did not provide the results you were hoping for.
Please note that Hairmax laser devices have a 93% success rate—the highest in the market—with over 25 years of experience helping hundreds of thousands of clients achieve healthier hair and a fuller appearance. That said, there are several variables that can affect results, including medications, stress levels, and overall health. Additionally, hair follicles that are already inactive or no longer viable will unfortunately not benefit from laser therapy.
We would be happy to discuss your individual situation in more detail. You’re welcome to reach out to our customer service team at any time to talk through your specific needs. We also recommend consulting with a trichologist, who can help determine the underlying reasons why laser therapy may not have been effective in your case.
Our team is available Monday through Friday, from 9:00 AM to 5:00 PM Eastern Time. You can reach us at 561-417-0200 or 1-800-973-4769.
Kind regards,
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Carlos helped in resolving my issue…
Carlos helped in resolving my issue with the order
December 15, 2025
Unprompted review
Reply from Hairmax
Providing friendly, efficient service is very important to us, and we’ll be sure to share your kind words with Carlos. Thank you for giving us the opportunity to make things right, and please don’t hesitate to reach out if you need any further assistance.
Easy customer support and great product.
Easy customer support and great product.
December 15, 2025
Unprompted review
Reply from Hairmax
Thank you so much for your kind review! We’re happy to hear that our team was able to help process your order and provide great customer service. We truly appreciate your support and thank you for choosing Hairmax. If you need any assistance in the future, we’re always here to help!
Returned item
I returned my product within the 6 month time frame but didn't receive my refund. After a few weeks of waiting I called and talked to Carlos. He took the time to investigate the issue and call me back, letting me know that a check would be issued right away. He was very friendly and didn't waste any time. Thank you!
December 15, 2025
Unprompted review
Reply from Hairmax
Dear Katie,
Thank you for sharing your experience with us. We sincerely apologize for the delay in receiving your refund and appreciate your patience while the matter was resolved. We’re glad to hear that Carlos took the time to investigate, follow up, and ensure your refund was issued promptly.
Providing friendly, efficient service is very important to us, and we’ll be sure to share your kind words with Carlos. Thank you for giving us the opportunity to make things right, and please don’t hesitate to reach out if you need any further assistance.
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