It was a bad experience as I was contacted that the payment had not been made, so I paid twice and received the shipment twice and no response was given to me, even the discount co... See more
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Excellent shop! Large selection of hair products and very reasonable prices! I even found something I couldn’t buy on trending sites for a long time. Definitely recommend!
Company replied
Well after the first try to deliver to Greece that courier could not find my address and they sent it back to Italy without contacting me the customer support contact me and in three days I have my pr... See more
Company replied
Extremely fast EU delivery (ordered on Sunday and received on Tuesday), nice packaging, and high-quality products. I would definitely order again from HPC.
Company replied
Company details
About Hairprocosmetics
Written by the company
Online store for hair, face and body products.
HPC Hair Pro Cosmetics was founded in 2014 by a group of haircare enthusiasts with a passion for helping customers achieve the most beautiful hair ever. Our in-depth knowledge of haircare products and techniques allows us to carefully select the best brands and products available, offering you a wide range to suit every need.
We firmly believe that everyone deserves to have healthy, beautiful and vibrant hair, and we are committed to providing you with the tools you need to achieve extraordinary results. Whether you are looking for a remedy against hair loss, to nourish dry hair, or to add volume to fine hair, our team of experts is here to provide you with all the right products to achieve your goal.
Our store offers a huge selection of professional and home use cosmetics from famous brands for hair, face and body at low prices and with fast delivery.
Contact info
Replied to 42% of negative reviews
Typically replies within 24 hours
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It was a bad experience as I was…
It was a bad experience as I was contacted that the payment had not been made, so I paid twice and received the shipment twice and no response was given to me, even the discount code did not work. This is my first dealing with you and it was unprofessional as someone contacted me and did not complete the communication when he confirmed that I had paid twice in this way. All you care about is money. I do not gain a loyal customer. This gave you money, but I will not deal with you again due to the lack of professionalism, in addition to the fact that the shipping company was bad.Hello,
I received an email from our staff asking me to check your order and I noticed that you haven't completed it.
Did anything go wrong? Or were you in a hurry and forgot to complete it?
For your convenience, I have saved your session, so you can resume your purchase from here without having to search for everything again:
Complete your purchase directly from here >>
Let me know if I can help you in any way. If you need assistance with your order, please contact us through WatsApp (+39 3201417732) or via email: .
Unfortunately, due to technical reasons, the session with the products in your cart will soon be automatically deleted, and you will have to browse the entire catalog again to find the products you need. Therefore, I think you should really complete it now to avoid having to do everything from scratch.
Complete your purchase directly from here >>
Looking forward to hearing from you,
Alessandra - HPC
This is the email that was sent to me with the phone number and the sender's name,

Reply from Hairprocosmetics
Very happy Well after the first try to deliver to…
Well after the first try to deliver to Greece that courier could not find my address and they sent it back to Italy without contacting me the customer support contact me and in three days I have my products.Very happy with the package very happy with the product THANK YOU Ursula thank you all customer support staff I look forward to order again

Reply from Hairprocosmetics
Super fast communication and shipping.
Super fast communication and shipping.
Thank you for everything

Reply from Hairprocosmetics
Excellent shop and good prices.
Excellent shop! Large selection of hair products and very reasonable prices! I even found something I couldn’t buy on trending sites for a long time. Definitely recommend!

Reply from Hairprocosmetics
Excellent service
Excellent service. Excellent price. Excellent communication. Was worried about ordering from Italy to uk. But perfect transaction. Came in 48hrs!!

Reply from Hairprocosmetics
The efficiency in sending the items…
The efficiency in sending the items .The way they where wrapped and arrived in no time with dhl . Will definately buy again from Hairprocosmetics.

Reply from Hairprocosmetics
Fantastic
Fantastic! I was so happy to find that they stocked my camomile hair lotion. The payment process was smooth thanks to PayPal and although delivery to England was expensive the parcel arrived almost instantly! I am hoping to visit Hairprocosmetics regularly from now on! 😄🤸♀️✨

Reply from Hairprocosmetics
Very pleased with the service
Very pleased with the service. Got my order delivered waaay much faster than anticipated.

Reply from Hairprocosmetics
I will definitely order again!
Extremely fast EU delivery (ordered on Sunday and received on Tuesday), nice packaging, and high-quality products. I would definitely order again from HPC.

Reply from Hairprocosmetics

Reply from Hairprocosmetics
Good service
Good service, but some English during shipping procedure would come in handy.

Reply from Hairprocosmetics
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