ordered item 2 times, both times nothing was delivered and no reply at all from either support via email or their web agent. wouldn't recommend, scam.
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See what reviewers are saying
Updated: Very pleased with the service received, we originally received cases where the photo faded, but they emailed me for photos and instantly recognised the fault, they replaced these straight awa... See more
Company replied
Hi Hairworm Just received my order yesterday Saturday 2/3/2024 photo of my cat/s for both iPads. The Quality to detail was just excellent stitching just everything. And also the quick del... See more
Company replied
Ordered an iPad case for my Dad's birthday via Amazon on Friday 09 May and delivery date was given as 13 May, which is already great for a customised item. It arrived yesterday, Sunday 11 May. Both my... See more
Company details
Written by the company
Welcome to HairyWorm. Family run personalised gift store where you can purchase all your fashionable personalized phone cases, iPad cases and many other customised gifts!
Contact info
The Oaks, Unit 5, Bradshaw Lane, PR3 6SN, Pilling, United Kingdom
- 01253 799837
- sales@hairy-worm.com
- hairyworm.com
4.4
Excellent
2K reviews
Hasn’t replied to negative reviews
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ordered item 2 times
ordered item 2 times, both times nothing was delivered and no reply at all from either support via email or their web agent.
wouldn't recommend, scam.
August 10, 2025
Unprompted review
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Great Service
Ordered an iPad case for my Dad's birthday via Amazon on Friday 09 May and delivery date was given as 13 May, which is already great for a customised item. It arrived yesterday, Sunday 11 May. Both myself and my Dad are delighted with the quality of the case, and how the photos have turned out on it. Thank you.
May 11, 2025
Unprompted review
Dont use any other site for my phone or tablet case
Think I'm on my 7th or 8th case now from hairyworm.
New one arrived this morning and yet again PERFECT love it
Always a great product , fast delivery
Thank you hairyworm
May 10, 2025
Unprompted review
Customer service team is a joke
Customer service team is a joke. Grasping at straws just to not give a refund after I’ve provided evidence that the wrong product was sent to me.
March 24, 2025
Unprompted review
Reply from Hairyworm
Hi Alexandra,
I'm very sorry to hear this, we've looked in to the evidence provided and I have replied to you directly so we can resolve this for you.
Kind regards,
Dan
Hairyworm Team
I purchased a phone case last August…
I purchased a phone case last August and inside of case it is now badly worn away . I wrote to customer service and have been advised they don’t have a wear and tear timeframe and offered 25% discount if I bought a new case . I cannot believe that a phone case will not last beyond 8 months . I wrote back again on 4th March and still waiting for response I have now had a response and still can’t believe that a phone case cannot last beyond 8 months , I am retired so usage is mostly no more than 5 times a day
March 2, 2025
Unprompted review
Reply from Hairyworm
Hi Diana,
I'm sorry to hear that you are not satisfied with the longevity of the case. As wear and tear and phone usage varies substantially from user to user we cannot offer a guarantee on the lifetime of our products.
Kind regards,
Hairyworm
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Great phone case
Had a few phone cases from hairyworm all been great just ordered another. Same Great service same Great cases, will always be getting cases from here many thanks
March 11, 2025
Unprompted review
Reply from Hairyworm
Thank you Derek! :D
Personalised iPad case
Order arrived within a week, however the order was wrong, photos had been moved and were overlapping, contacted the company and requested it be sorted asap as it was a birthday present for the weekend, have to say I was very impressed with the response apologies were sent the order was rectified and received within 2 days, excellent customer service and a good quality product.
January 29, 2025
Reply from Hairyworm
Thank you Emma!
I wouldn’t recommend Hairyworm to…
I wouldn’t recommend Hairyworm to anyone nor will I be using them again. No customer service whatsoever. Stopped responding when I raised an issue with my order. They’re just after your money!
December 20, 2024
Unprompted review
Reply from Hairyworm
Hi Nicole,
I'm sorry to hear that you have not been happy with our customer service, please can you update your feedback to include your order number so I can look in to this for you?
Kind regards,
Hairyworm Team
Case was as I thought it would look
Case was as I thought it would look
And was delivered promptly
January 29, 2025
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Excellent personalised products!
I purchased a personalised iPad case as a birthday gift. Excellent quality, easy to create on the website and quick delivery. Really pleased with the service, definitely recommend.
January 25, 2025
Attractive iPad coverI had a good experience but decided to…
I had a good experience but decided to return this item.
January 30, 2025
Reply from Hairyworm
Thank you for taking the time out to leave a kind review with us :)
Reply from Hairyworm
Thank you John :)
Fantastic Customer Service
Ordered a personalised leather iPad case for a present. The quality & photo that was transferred onto it was very impressive. Together with great customer service of finding the correct model fit and quick delivery this business goes above and beyond to ensure customer satisfaction. Highly recommend.
January 3, 2025
Unprompted review
Reply from Hairyworm
Thank you for the lovely feedback!
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No Stars - shocking service for a good which was nothing like what was ordered …
I would have given them no stars if it was possible ...produced a personalised case which bore no resemblance to what I provided them with for my wife's Christmas and then refused to deal with my complaint . Do not order from this company their after sales is shocking.
December 25, 2024
Unprompted review
Reply from Hairyworm
Hi Fraser,
I'm sorry to hear that you are unhappy with the item received, as we discussed on email, the photo that was printed on your case was the photo uploaded when the purchase was placed. We have no way of changing this as the sceenshots we shared are directly from Amazons order portal. As personalised items are made to measure and bespoke to each customer we do carry a non-returnable policy on these but given the circumstances that you do not feel this was the photo you uploaded we have agreed to accept this return for a refund. I hope you find this is a fair resolution.
Kindest regards,
Hairyworm Team
Brilliant
Ordered a phone case with my basset hound's photo on it, could not believe how good it came out, absolutely brilliant 😁
December 3, 2024
Unprompted review
Reply from Hairyworm
Thank you for taking the time to share your lovely feedback with us!
Mixed Bag
Over the years I have had three cases from Hairyworm. The first one for my mobile phone fitted great and the photo I sent them to use was super. However, the second case I ordered which was for an Apple iPod came with the photo having been cropped and the cut outs for the power/volume controls well, were simply not cut out. The third case came as a gift and this time again the photo that was sent to them was elongated on the cover and yet again the cut outs for the power/volume were not cut out! I won't be having a fourth case off them. Further to the reply from Hairy worm, unfortunately as this item was a gift I do not have the order number.
January 7, 2025
Unprompted review
Reply from Hairyworm
Hi Mica,
I'm sorry to hear that you have been dissatisfied with some of your previous orders with us, if you could please update your feedback to include your latest order number so I can look in to a solution for this that'd be great.
Kindest regards,
Hairyworm Team
Reply from Hairyworm
Thank you Sherri!
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You took payment at the end of November…
You took payment at the end of November
Still not had delivery
December 26, 2024
Reply from Hairyworm
Hi Dave,
I'm very sorry to hear that you had this issue with your first order, I can see you have since reordered from the tracking that the order has reached you successfully.
Kind regards,
Hairyworm Team
I made an order on the 18th December…
I made an order on the 18th December for next day delivery 1-2 working days. My order still hasn’t arrived. I am not happy about this as it’s someone’s Christmas present. I’ve paid extra for delivery to come between 1-2 days and I still don’t have it I’ve been waiting 8 days already.
December 26, 2024
Unprompted review
Reply from Hairyworm
Hi Skye,
I'm very sorry to hear this, please could you revise your feedback to include your order number so I can look in to this for you?
Kind regards,
Hairyworm Team
Fab service
Great quality, lots of choices. Really quick delivery. Ordered on sun 22 dec and arrived 24! Fab service, thank you.
December 22, 2024
Unprompted review
Reply from Hairyworm
Thank you for the kind feedback!
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