Half Price Banners . com Reviews 3

I am the Commander of an American Legion Post and normally work with a banner company locally. The owner of that business is retiring and referred me to Half Price Banners. I reached out both online and telephonically to order two banners for a Family Day event on April 25th. I spoke to a guy named Anthony more than a week out and explained my situation and even approved the proof while we talked on the phone. I called back today and spoke with him again. He promised me a call back in ten minutes that never happened, now the phone lines are too busy to take my call. When I visited the website to inquire about a refund, the number list for that department is out of service. Now I understand why their name is Half Price Banners!

You get what you pay for! Yes, they are much cheaper than other options but there is a reason for that, as I learned from a recent experience ordering with them. I saw reviews on Yelp, one star rating, but chose to take a chance. I wish I had listened! I paid for expedited production/shipping and it took them 2 full business days just to send me proofs, which I had to approve before production. No biggie, I approved right away. Then I didn't hear from them for a week, so I tried reaching them and none of their communication channels are reliable. Chat didn't work, phone went to some kind of voice mail, and my email went unanswered for a couple of days. I ended up getting someone on the phone eventually, and a couple of email replies, but when 2 weeks went by without a shipping notification, I just filed a dispute with my credit card. After that, they said it was shipped and when I mentioned the tracking info never updated, they said oh there is a dispute open if you cancel it we will ship. I asked for proof that the printing had been completed and I never heard back from them. Complete sham of a business I guess maybe you could get lucky especially if you aren't in any kind of hurry but I wouldn't count on it. And definitely don't pay extra for anything expedited because you'll be wasting your money.

I placed a custom order through this company for work and experienced truly miserable customer service and time-wasting. The rep shipped our time-sensitive bulk order entirely to the wrong place and consistently required multiple follow-ups to attempt any semblance of fixing the issue. This very simple, straightforward order has stretched across two months for absolutely no reason. We weren't even given a workable invoice for the order. The entire exchange was unprofessional and very, very miserable.

On the bright side, orders placed through their website are fulfilled as requested. Simply put: do it yourself. Do not rely on the service team to do ANYTHING for you.