It no longer produces steam after about 6 months of twice daily use. It has been inconsistent in steam production, sometimes working as advertised, but more often failing to deliver steam to both eyes... See more
Company replied
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See what reviewers are saying
Not recommended. Customer service is terrible. Product information is insufficient prior to purchase. When we found out that the lasers used by the system could be dangerous, we were told we couldn’t... See more
Company replied
I recently bought this cervical traction device, and it's fantastic! The customer service was excellent, answering all my questions. Shipping was super fast, arriving in just a few days. The product q... See more
Great product. Great for night treatments without disturbing anyone around with loud noises. Easy to clean. Product came with good procedures to follow and they are easy to read. What helpful product... See more
Company details
Written by the company
Here at Halipax, we aim to create a healthy lifestyle that assists every individual to de-stress, relax, unwind and streamline a pain-free life and at the same time feel and look amazing. The core values that we’ve built and operate are by letting us empower our staff to deliver the best at-home recovery and care device solutions and enable them to improve the quality of life for every individual.
Contact info
5824 Indian Terrace Dr, 93063, Simi Valley, United States
- admin@halipax.com
- halipax.com
2.9
Average
285 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Great service unfortunately I cannot…
Great service unfortunately I cannot recommend the product, did not function as stated.
May 16, 2023
My order got delivered to a wrong…
My order got delivered to a wrong address. Your customer service replaced it right away.
April 14, 2023
HaliShit
Worst customer service. You can never speak to anyone, must leave a message and only response is ever email. If you’re lucky they won’t accuse you of lying about your package being missing. Whoever owns this crap store can go to hell.
December 20, 2022
Great products
June 26, 2023
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i couldnt get my package because of…
i couldnt get my package because of high custom duty
June 26, 2023
No after sales support
Had some issues, and no one respond. After sales support NIL. What a company?
April 18, 2023
Problematic Service
The product is difficult to fit and developed an air leak after a short time. Returns involve using original packing plus payment for shipping. The company does not take full responsibility for its products and uses invalid excuses for not making complete credit
May 22, 2023
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Did not like to see taxes being added…
Did not like to see taxes being added at check out.
The rest has been perfect
Thanks
June 25, 2023
Amazing product
June 26, 2023
Shipment was completely messed up and I…
Shipment was completely messed up and I had to pay diry!
May 31, 2023
NOT worth it- poor product.
The unit itself is ridged. Hard.
Its uncomfortable. It’s loud.
I’ve tried it several times and it doesn’t ever feel the way they advertise it. No returns at all either. Customer service is rude. I’m stuck with a pricey product that doesn’t work. Don’t waste your money. Heed the warning.
June 26, 2023
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Wonderful customer service. You talk to an actual person
I called about not gettIng relief for our equipment to find there was another way to use the machine. My husband uses this religiously and loves the relief it gives.
May 25, 2023
Disappointed in the range of the…
Disappointed in the range of the cervical rise/lift. Thought it would lift the head up much farther to create more traction. I don’t feel much of a difference even after several months of use.
Maybe I’m doing it wrong.
January 2, 2023
Great products
Great products! They work very well to help neck, shoulder and back issues.
June 26, 2023
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The product is not as advertised
The product is not as advertised, I contacted your support email asking for directions on how to return the item. No one has acknowledged or replied to me. Apologies but this is my honest thoughts
June 25, 2023
It changed my world.
June 30, 2022
Reply from halipax.com
Thank you for your review. We recieved no return request from you and all we had was a request for cancelation which we did and fully refunded.
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