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Halipaxofficial Reviews 

5
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TrustScore 3.5 out of 5

3.4

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Company details

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Halipax is an online wellness and personal care store focused on practical products designed to support everyday comfort, relaxation, recovery, posture care, skincare, and home wellness routines. Our product selection includes neck traction and support devices, EMS and heat-based wellness products, massage and recovery equipment, skincare technology, light-based beauty devices, and other personal care solutions. We focus on combining thoughtful design, useful features, and simple at-home operation. At Halipax, customer support is an important part of every order. Our team assists customers with product questions, setup guidance, order tracking, delivery updates, returns, warranty inquiries, and general after-sales support. We ship to customers throughout the United States and many international destinations. Depending on the destination, orders are handled by a combination of international logistics providers and trusted local delivery carriers. We continually review customer feedback to improve our products, instructions, shipping experience, and customer service. If you ever have a question or experience an issue with an order, we encourage you to contact our customer care team directly so we have the opportunity to assist. Our goal is simple: provide useful wellness products, clear product information, dependable customer support, and a shopping experience customers feel confident returning to.

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3.4

Average

TrustScore 3.5 out of 5

5 reviews

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3.4

All reviews

(5)

5 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor service and communication

Still have not received the product after 25 days. And the tracking number and link takes me to a useless site with no English communication .

September 10, 2026
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Reply from Halipaxofficial

We’re sorry for the frustration and the difficulty using the tracking page. Your order was placed on September 5 and remains within our stated international delivery timeframe. Shipping to South Africa can take longer than to other destinations due to customs clearance and local delivery processing.

The latest tracking update, dated September 30, shows your package is out for delivery with the local courier in Pretoria. We have been providing updates and are happy to clarify the tracking information.

Rated 4 out of 5 stars

comfortable way to stretch neck

The device is a comfortable way to stretch my neck but only the heating function works. I can not get the vibration function to work. I also turned off the voice because is was very loud and now I am unable to turn it back on.

August 21, 2026
Rated 1 out of 5 stars

Lousy piece of plastic

Lousy piece of plastic. It made my neck issues worse. Threw it into the trash.

July 27, 2026
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Reply from Halipaxofficial

We’re sorry to hear about your experience. We were unable to locate any prior message from you regarding this issue.

Hypertrax is designed as a neck traction and comfort device, and individual results vary depending on the condition and how the device is used. If the device increased your discomfort, we would have advised you to stop using it and contact us so we could review your situation and assist with the appropriate next step.

We wish you had reached out before discarding the product, as our customer care team would have been happy to help with usage guidance, troubleshooting, or available return options.

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