While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the entire process smooth and easy. Many people highlight the exceptional service, noting that the company effectively handles claims with clear communication and regular updates, often leading to successful outcomes and compensation for past mis-sold shares. However, some people mentioned initial skepticism or concern when first contacted by the company, as they were unaware of potential claims or found the unsolicited contact somewhat disconcerting. Despite these initial reservations, these customers were ultimately satisfied with the results and the efficient handling of their cases.

What people talk about most

Claim

Customers consistently note positive experiences with claim. Many reviewers express delight with the... See more

Staff

Reviewers consistently express satisfaction with the staff. Customers frequently highlight the team's... See more

Service

Consumers find service to be positive, highlighting its professionalism, efficiency, and ease. Many reviewers... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and efficiency... See more

Customer communications

People report ambiguous experiences with contact. Many customers were initially skeptical or concerned when... See more

Based on these reviews

Rated 5 out of 5 stars

=I admit was quite sceptical about Hallbrook being successful in their claim for past mis sold shares and I nearly did not go ahead by accepting their offer as it was so many years ago. However, I w... See more

Rated 5 out of 5 stars

The sum of money I invested about 15 years ago I had written off after the company collapsed. It was only once Holbrook partners contacted me that I realised that maybe some recompense was possible.... See more

Rated 5 out of 5 stars

My experience with Hallbrook partners Ltd. I found the partner dealing with my claim to be extremely efficient, helpful, reliable and courteous. He kept me informed about delays and what else I s... See more

Rated 5 out of 5 stars

Hallbrook contacted my father about a possible claim and we got in touch not thinking it would go anywhere but they walked me through each step and we were successful in making the claim - much quick... See more


Company details

  1. Alternative Financial Service

Written by the company

Hallbrook provide industry leading claims management services to UK consumers of financial services. We have helped thousands of consumers recover more than £70million in compensation since 2010 for mis-sold financial services products and services. We are on your side!


Contact info

4.9

Excellent

TrustScore 5 out of 5

226 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great People and Valuable service

Ewan Porter was my point of contact at Hallbrook. He was knowledgeable, courteous and provided accurate information. He and his colleagues helped me to achieve a positive outcome and I would whole heartly recommend them.

September 13, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

The process was simple and reassuringly…

The process was simple and reassuringly professional. No hype or sales talk and no late request for funds against earlier assurances.
We got back nearly as much as we invested, even after their share.
They take a third, but ask you for nothing in advance, so well worth it.

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

Trust Hallbrook Partners

I liaised with Ewan Porter from Hallbrook partners. He contacted me out of the blue about a dodgy investment I'd made in 2005. I found him extremely helpful and despite a lack of information he continued to fight to get compensation. Obviously they take a fee but I would have got nothing without the process, as small investors like me don't have the time or resources to fight for compensation. If you are ever approached HB partners, first check that you really are speaking to this excellent company but then go with the process as they are friendly and helpful and are fighting for you.

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

unexpected positive result

My sister and I as executors to our late uncles Will were not aware that he had been mis-sold some 20 years again.

Hallbrook Partners contacted us last autumn explaining that we might be eligible for compensation and why, I had to go through a process ensuring that we had all the details, they did the rest, which has today resulted in a significant financial award . Thank you Hallbrook Partners

August 5, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

FSCS for misleading EIS

We explored the option of financial Services compensation with some trepidation. However, we were impressed with the way Hallbrook and their team handled matters professionally and with good outcome. They never made false promises and handled the process smoothly and gave us a lot of confidence in their professional approach.

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Easy and professional

Holbrook know the process inside out and prepare and present the information for you. They make sure all the boxes are ticked and go through the claim details with you on the phone. All this is part of the service. Yes at the end of the day they take a significant cut of any award, but personally I don't begrudge it. They did all the work and paid the award promptly and transparently. I am very satisfied.

June 24, 2024
Unprompted review
Rated 5 out of 5 stars

Hallbrook were knowledgeable, friendly and very professional.

Hallbrook were very easy to deal with, making the compensation process straightforward and transparent. Communication was timely and the staff were knowledgeable, friendly and very professional. I am very grateful for their efforts in procuring my compensation, which I would not have had the knowledge to do for myself.

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

Dealt with Ewan Porter

Dealt with Ewan Porter. Patiently and professionally guided me through the whole process including form filling. Full explanation was given at each stage. Provided regular updates. Matter concluded to my satisfaction. Would recommend and use their services without hesitation.

June 14, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

very worthwhile service

Tempting advertising
Helpful advice
Reduces responsibility of legal activities
Reliable communications
Pleasant and reassuring

May 4, 2024
Unprompted review
Rated 5 out of 5 stars

As the executor of an elderly…

As the executor of an elderly relative's estate it took several months to get some order into his somewhat scatter-gun finances and investments. After another year of dealing with HMRC, probate was finally granted...
I thought I had it all sorted until some month later I was contacted out of the blue by Hallbrook Partners with the news that the estate may well be due an insurance refund.
Despite my initial scepticism Hallbrook Partners' quiet professionalism and patience in explaining the process; that I could do it on my own, the no-win-no-fee service and exactly what the fees were, won me over... I am extremely grateful for that and what Hallbrook achieved, as thier predictions proved modest compared with their results - a net £14k refund to the estate.

A very highly rercommend and professional service leading to a very satisfactory result.

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

I wrote to Hallbrook Partners saying…

I wrote to Hallbrook Partners saying that I would like to thank the firm for dealing with my claim, bringing it to a satisfactory conclusion and finally transferring £2,193.84 to my bank account.

Although Catalyst Investment Group had behaved badly, in my mind I had written off the money I had invested and would not have made the effort to seek compensation. I was well pleased with the result the firm achieved and hope that the firm feels it has been adequately remunerated for the time and effort it has put into the claim.

April 11, 2024
Unprompted review
Rated 5 out of 5 stars

Hallbrook Partners took my claim to my…

Hallbrook Partners took my claim to my bank asserting that the bank could have done more to block my payments to the scam investment company (ORIONTERO).
The bank rejected my claim,so Hallbrook Partners took it to the financial ombudsman and successful won my case and I got back nearly £27000..without Hallbrook Partners I would have got nothing ! Well done guys and thank you

March 8, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

I was the victim of a very…

I was the victim of a very sophisticated scam. My bank refunded half of my loss but rejected my request for full reimbursement. I sought assistance from Hallbrook Partners because about three years earlier they had informed me that I was owed over £6000 because of the insolvency of a company of which I was a shareholders. They recovered the money lost.
Now, as a result of their assiduous efforts in working with the Financial Ombudsman and my bank I have been fully reimbursed, with interest this week.
At the age of 87 I have learned a valuable lesson, and I cannot praise Hallbrook Partners, and especially Euan Porter too highly.

March 27, 2024
Unprompted review
Rated 5 out of 5 stars

Disappearing InvestmentsI …

I was invested in a Company that suddenly went bust and I heard no more. I was therefore more than delighted when Hallbrooke and Partners contacted me to say they were investigating the Company. I was even more pleased when I received a payment paid directly in to my Bank account. Many thanks Hallbrooke and Partners.

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Advice on a successful claim

I have used Hallbrook Partners on more than one occasion and it is better to have money in your pocket rather than someone else's. If the claim is not successful, no fee is paid, but Hallbrook Partners advise whether the claim is likely to be successful or not. I have been very satisfied with their service.

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

Hallbrook Partner were dogged in…

Hallbrook Partner were dogged in getting the information that they needed to make this claim on my behalf. Frankly if they had not been involved I would have got nothing. Am delighted with the outcome and highly recommend this company for its professionalism and friendliness.

February 15, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Success

Hallbrook have a very good record of success. Even if they fail they don't readily concede but still persevere and continue to try their best. They keep you up to date on outstanding claims and when complete the returns are transferred very quickly. It is so much easier and efficient to allow Hallbrook to act so professionally on your behalf. The fees are not particularly low but definitely worthwhile.

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

On the back of a previous successful…

On the back of a previous successful win I instructed Hallbrook to try and redress another ill advised investment. Although, after a lengthy and costly attempt and a rebuttal, the company perceivered and eventually achieved the success it aimed for and a very healthy compensation package was the result!
The entire process was stress free with regular updates via emails, phone calls and even surface mail!
I wouldn't hesitate in recommending Hallbrook to anybody who may have a claim to pursue, their success charges are more than reasonable when compared to countless other companies, which then leaves more in your pocket!

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Thank you Ewan for looking after my claim for mis-sold shares. I would have no hesitation in recommending Hallbrook Partners.

September 4, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look