Hallon Reviews 

For the third month in the row, my mobile data has been shut down, while at the same time they tell me I have more than 10GB left.
My only option is to buy extra EXPENSIVE data, making a subscription of 150kr/month turn into 350kr/month in practice. Either incompetence or a scam, either way seriously bad service.

Customer service is only an annoying chatbot that allows you to type max 500 characters without line breaks. Ie. non-existent.

The worst customer service I have ever experienced ever. Anywhere. Incompetent. Ignorant.

Customer service is non existant. Cannot even get the most basic of things i.e. a receipt for my purchases. Waiting 9 days so far for a reply concerning this. Would definitely NOT reccomend - steer clear!

Worst telecom company I have ever dealt with. Two bills were sent to me within one month, knowing that I did not use the mobile SIM. I used another SIM card. I tried to cancel my subscription several times to no avail. I could not contact anyone in this company. There is no customer service phone number. I don't know how to get rid of this bad company. I really regret dealing with them and I do not advise anyone to subscribe to this company.

Hallon is the worst cellphone company I've experienced while traveling. If you happen to travel or need to come in contact with customer service never ever join Hallon.

I was traveling from Sweden to Sarajevo last month. Since Bosnia is not part of EU the moment I started my phone I was charged 80 EURO for roaming charges. After that your phone service will be locked. Two days later I arrived in Croatia which was an EU country. I tried to unlock my service but it was impossible to contact the customer service. The Chat service is a joke. Most of the time it is not even active and when it is you will be kicked back in the waiting queue. If you magically happen to connect to an operator, she will ask you 7-8 ridiculous questions to make sure you will not ask for any help.

Super interested by this kind of operators because it is cheap and most of the time quite nicer than the usual big ones..but when it comes to any specific question there is no customer service to take over.

Terrible service, I have been waiting for a week now to unlock my data in EU while traveling.

You should do something and do not state 2-3 business days answer when you are not capable of getting back to your customers after a week.

I am using Hallon for my startup and it costs only 1/4th of some telephony big names in Sweden. Extremely happy with with the service so far. Today I got a message offering me 25gb additional surf free of cost for working from my Stuga. I may not require additional 25gb but I really like the company attitude towards customers.

Customer service from hell, takes several days to get in touch with them. Also, they charge you for a full 30 day period even though they know they have problems with shipment and you receive your SIM card 7-10 days after they start to charge you/count the days. That's why they have low listed prices.

Terrible. 1) They rip you off. I canceled my plan, the customer service rep. wrote during our chat that she HAD ALREADY credited my credit card with the amount that would be charged for the following month, but I was charged the full amount for the following month and never received the credit. 2) Awful customer service. There is no way to call them, they only offer a chat alternative. To get to chat with a customer service representative, I had to wait over an hour.

My payment failed due to card issues. I have updated my latest card details online. They’ve still blocked my subscription. I cannot make any outgoing calls. Kind of stuck. Horrible experience despite being customer for more than 4 years. No response for my follow up email. Chat is getting reset horribly. Terrible customer service.

I've been Hallon's client for more than 2 years and until I needed some extra support, things were OK. But I feel robed right now. There must be some justice somehow. I was abroad for 2 months and thought it would be simple as it was with my previous mobile operator to stop Internet surfing, but nope. Hallon really makes it complicated to stop surfing and prevent you from paying even though you are mot using. You cannot freeze your account for a few months as the other operators. They ask you to contact their support for it (!!!). I tried to do it, and Oh My, how bad they are with support. They robotically asked me a long list of questions whose answers they obviously had much better access to than I did and I could feel it was just to make me tired and see if I would give up. Ugly practice... I ended up w extreme bills, 6x more than I usually pay. Two days trying and being in the line for the support that stops working just like that, I managed to talk to someone. Once again, they asked a lot of info to make me give up (uhhh...GDPR?) and Thelma, the support atendent, said passive aggressively that Hallon could pay me 300kr back. I tried to undestand and reason with her and got an even worse answer: this was all Hallon could pay, but if I didn't want the 300kr, there was nothing else Hallon could do, no one else to talk. It really felt like a "shut-up" reimbursement. Before I could copy the conversation to save it and rate the support I received, Thelma shut the window and closed the service. (Cannot understand how it would be in Hallon's best interest to give this much power to an attendant). So ugly!

The moment I opened my mobile overseas to change SIM card while travelling, they charged me 500 SEK and they claimed I made a telephone call! Rip off!

Hallon is the worst mobile operator imaginable. Avoid them like the plague, or they will make bogus charges against your account for months after you cancel the service

Good prices, annoying af ads and signal that drops out often at remote locations and deep inside buildings. That's about it.

Hallon.se is horrible. Even after you cancel their service, they will attempt to charge your credit card for service several months afterward. Then if you want to complain or stop this fraudulent behavior, you will have to wait weeks just to get a reply from their customer service. A bunch of cheats. AVOID AVOID AVOID

The worst thief's and disappointing company in Sweden.. not any support for 5 weeks, very slow internet.. overcharged by the company, they say it u must pay even for fees that are not supporting, the only thing they ca say.. is that we understand you abd your furstation and we will fix it asp,, then again write to chat? when the chat ??is not working?? so we pay for no service without network or solution very bad service must be shut down according to the costumers issues the police must check well this thief's....

Do NOT move your number to Hallon. I repeat. Please do not create misery for yourself. How is this company allowed to be advertised? Its lies, scams and should be banned. I paid Hallon and without my knowledge decided to get 2 subscriptions under my name. The first sim worked for One day then suddenly no longer worked the next. The calls wouldn’t go through or Sms. Horrified by what i got myself into i cancelled the subscription. The other subscription was about to start with my number being transferred. I decided to cancel the mobile number transfer because of what had happened to the other subscription. I decided it was unreliable. I tried getting in touch woth hallon for days and even 4 hours in queue on chat. They do not respond to emails. Let me express that. THEY DO NOT WANT TO RESPOND to you. I was waiting in the queue on chat and kept getting pushed back to the end of the queue- 87th position. Yes. 87th position. Everytime i reach the 16th position i get dragged back. When I finally got hold of hallon the next day, they told me that the number transfer has been cancelled. I was sooo happy that i would not have to deal with all them ever again . But then things got even more worse. I wake up one day to “no service”. My number gone with Hallon. Me having no subscriptions whatso ever and my number wiped off from my original mobile operator. I was too kind to hallon to wait in the list again. Paid hallon even more money to order another sim and get my number back. Did i ask for refund?no i didnt. I just want my number and to just calmly go back to my original mobile operator. I wanted to go silently without saying anything about them... but no one deserves this. Honestly, I wouldn’t even wish this upon my worst enemy. I pray you all save your stress levels, and mental health and do not put yourself through this. Wish everyone luck. They are right to be advertising themselves as cheap- cheap quality and service. I bet all the money they scam goes to advertisements and its a cycle of Scam and advertise. Thats how they keep it going. I was so stressed :/ you want to spend most of your time Stressing about hallon? Then sure but people have a life.

Oh yeah and I saw how you respond here to other customers. I DONT WANT YOUR APOLOGY its meaningless and revolting. DON’T even try suggesting emailing you- you don’t even respond! We can take this matter further. You have lost my respect. I dont want my money you took. GIVE MY NUMBER BACK i paid for it and you stole it.

I would not recommend Hallon at any price, stay away! Customer service is terrible, horrible reseption and billing is even worse as they have other companys to handle bills. I would not use Hallon even if they paid me to use their services.

Very bad measurement results. Ping 80 ms, Download 2.1 Mbit/s, Upload 7.55 Mbit/s !?. A package of 200 G is a joke with this poor numbers. And this is in Stockholm. In small cities must be worse.

The customer service is horrible they charge you whatever they want, they don't explain the charges, they charge you a lot for receiving calls even if you don't answer them when you are out of EU. do not use them is the worst company ever. They make you wait for hr in the chat.

Kundtjänsten är hemsk, de debiterar dig vad de vill, de förklarar inte avgifterna, de debiterar dig mycket för att ta emot samtal även om du inte svarar dem när du är utanför EU. använd inte dem är det värsta företaget någonsin. De får dig att vänta på hr i chatten.