It is not easy to talk, chat often resets, not all information in hallon page is clear. When I changed plan with subscripsion to another with more GB, it changed automaticly to prepaid card. And I did... See more
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For mobile subscription, the internet is very poor and slow even in the city. I live in Gothenburg and it fails too often, in the office, city park, groceries. Cannot rely on the internet so I am chan... See more
Company replied
Good support. And their offers good for temporary solutions (I dont use them as my default account as i have one already). Otherwise, I don’t think they have all the information clear on the website,... See more
My previous telecom providers had very poor rates for mobile subscriptions. Migrating to Raspberry was very smooth and digital, they had all possible questions in their FAQ. I could migrate and k... See more
Company replied
Company details
Written by the company
Hallon uppstod när allt fler efterfrågade enkla och billiga mobilabonnemang. Varför krångla till det när man inte behöver, tänkte vi. Sedan 2013 har svenskar kunnat ringa och surfa billigt utan bindningstider, krångliga fakturor eller rörliga priser. Ett enklare mobilt liv börjar med ett klick hos oss. Vi kallar det Halloneffekten.
Contact info
Box 7012, 121 07, Stockholm-Globen, Sweden
- kundservice@hallon.se
- hallon.se
3.8
Great
7K reviews
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Reply from Hallon
Hi!
So lovely to hear that Sofie took great care of you today, thanks for sharing that with us 😊 It means a lot when someone takes the time to leave such nice feedback, and I'll make sure Sofie knows it.
/Lisa at Hallon 💗️
I have not received the sim card even…
I have not received the sim card even after 10 days of registration and booking. The customer care is pathetic and doesnot respond. ANd they started deducting the monthly amount from day-1
February 2, 2026
Reply from Hallon
Hi!
Thank you for sharing your experience 😊 I am really sorry to hear that your sim card has still not arrived after ten days and that you have not been able to get proper support. That is absolutely not how it should work and I understand how frustrating it must feel, especially when the subscription starts charging from day one.
Please get in touch with us again through our contact form so we can look into what happened with the delivery and arrange a new sim card for you as quickly as possible. We truly want to help you get everything up and running.
/Lisa at Hallon 💗️
Easy
Easy, simple without any hassle either to start a subscription or to cancel subscription.
January 31, 2026
Reply from Hallon
Hi!
Thank you for your comment 😊 So nice to hear that both starting and ending a subscription felt easy and hassle free for you, that is exactly the kind of experience we hope to give all our customers.
If you ever need help, we are always here to assist.
/Lisa at Hallon 💗️
the ease of ordering online
the ease of ordering online, the correctness of shipping and the ease of using the card received
January 27, 2026
Reply from Hallon
Hi!
So great to hear that you found the online ordering smooth, the shipping accurate and that the SIM card was easy to start using 😊 We really appreciate you taking the time to share your experience.
/Lisa at Hallon 💗️
Easy ordering process and fast delivery
Easy ordering process, fast delivery and easy activation of the card.
January 25, 2026
Reply from Hallon
Hi!
Thank you so much for your kind words, it makes us really happy to hear that you experienced an easy order, fast delivery and that the activation of the SIM card went smoothly.😊 We really appreciate you taking the time to share your experience.
/Lisa at Hallon 💗️
Very good price and service!
January 25, 2026
Reply from Hallon
Hi!
Thank you so much for your kind words, it makes us really happy to hear that you are pleased with both the price and the service 😊 We truly appreciate that you took the time to share your experience.
/Lisa at Hallon 💗️
Super bad customer service
Super bad customer service. I started a new subscription with them and wanted to move my number over from my old contract. First, that took quite long. But then, when it arrived and I wanted to install an eSIM card, it just didn't work. I contacted support, and even resetted all network settings etc. but didn't help. I was then thrown out of the chat. So I contacted them again via support and described the issue all over again, for them to give me the same solutions, which I tried AGAIN, only to be ghosted AGAIN when it didn't work. So now I have a number that is useless and an eSIM that can't be activated and no way to actually reach anyone to help figure out what is wrong (I even received the notification when trying to activate the eSIM that its not working and I should contact the provider, but well, shit luck I guess, since they don't care).
January 23, 2026
Unprompted review
Reply from Hallon
Hi!
Thank you for taking the time to share your experience, I am truly sorry to hear how frustrating this has been for you 😊 It is absolutely not the kind of support journey you should have to go through, and I understand how disappointing it must feel when something as important as your number and eSIM activation does not work and you do not get the help you need.
You should never be left repeating the same steps, being disconnected from chats or feeling ignored when the issue remains unresolved. Your eSIM should activate smoothly, and when it does not, our support should guide you clearly instead of leaving you without answers. I am really sorry that this has not been your experience.
I will make sure your feedback is passed on since it is important that we improve both our troubleshooting and follow up, especially when something still is not working.
Thank you again for letting us know what happened.
/Lisa at Hallon 💗️
Great Experience with Hallon
Easy setup, stable network, good coverage, and affordable plans.
January 19, 2026
Reply from Hallon
Hi!
Thank you for sharing your experience 😊! We are so happy to hear that the setup was easy and that you find our network stable with good coverage and affordable plans. That is exactly what we aim to deliver for our customers.
/Lisa at Hallon 💗️
Number not ported and no customer service
I bought this a week and a half ago and my number still hasn't been ported and I cannot make or receive calls. Customer service have not got back to me either. What am I paying for?
January 15, 2026
Reply from Hallon
Hi!
I completely understand how frustrating this must be for you 😊 Being unable to make or receive calls and not getting any updates is absolutely not the experience we want for our customers. Please reach out to our customer service again via chat or email and reference your previous attempts so we can prioritize your case and resolve the issue as quickly as possible. We truly appreciate your patience and will do our best to get this sorted for you.
/Lisa at Hallon 💗️
Reply from Hallon
Hi!
Thank you for sharing your feedback, and I’m really sorry to hear that you feel disappointed with our customer care service. We always aim to provide quick and helpful support, so your experience is not what we want for our customers. Please reach out to us via the chat on our website for immediate assistance, and we’ll do our best to resolve your issue as quickly as possible 😊.
/Lisa at Hallon 💗️
Good service
January 9, 2026
Reply from Hallon
Hi!
Thank you for your kind words 😊. We are happy to hear that you found our service good and appreciate you taking the time to share your experience!
/Lisa at Hallon 💗️
When the previous chat stopped. Few minutes before the new chat.…
When the previous chat stopped suddenly, I had to wait in the queue again and provide the details to the new officer again. But I got the solution quickly after that.
January 8, 2026
Unprompted review
Reply from Hallon
Hi!
Thank you for sharing your experience 😊. We understand it can be inconvenient to rejoin the queue and repeat your details, but we are glad to hear that your issue was resolved quickly in the end. Your feedback is valuable and helps us improve the process for a smoother experience next time.
/Lisa at Hallon 💗️
Good and easy to port the number
December 30, 2025
Reply from Hallon
Hi!
Great to hear that the number porting process was smooth and easy for you 😊. We always aim to make switching as hassle-free as possible, so your feedback means a lot!
/Lisa at Hallon 💗️
Very happy with the smooth process
Smooth process. Received sim card promptly. Network is also good.
January 3, 2026
Reply from Hallon
Hi!
Thank you for sharing your experience 😊 We are happy to hear that the process was smooth, your SIM card arrived quickly, and that the network is working well for you. That is exactly what we aim for!
/Lisa at Hallon 💗️
Reply from Hallon
Hi!
Thank you for sharing your thoughts 😊 We are happy to hear that everything is going well so far and that you like the experience. We hope it continues to meet your expectations!
/Lisa at Hallon 💗️
Reply from Hallon
Hi!
That sounds great 😊! We are happy to have you with us and hope you will enjoy using our network. If you ever need any assistance or have questions, feel free to reach out to us.
/Lisa at Hallon 💗️
Stable network and very good offers
Stable network and very good offers. Generally a great experience.
December 24, 2025
Reply from Hallon
Hi!
Thank you for sharing your experience, we are so happy to hear that you find the network stable and appreciate our offers 😊 It is great to know that everything has worked well for you, that is exactly what we aim for!
/Lisa at Hallon 💗️
Nice to have hallon subscription.
December 19, 2025
Reply from Hallon
Hi!
We are so happy to hear that you enjoy having a Hallon subscription 😊. Thank you for sharing your positive experience, it means a lot to us!
/Lisa at Hallon 💗️
Got back quickly with the answer to my…
Got back quickly with the answer to my question.
December 12, 2025
Unprompted review
Reply from Hallon
Hi!
Thank you for sharing that with us, we are so happy to hear you got a quick response to your question 😊. If you ever need help again, feel free to reach out anytime!
/Lisa at Hallon 💗️
When you rely on AI for services
When you rely on AI for services, make sure it works. It does not work now
December 10, 2025
Reply from Hallon
Hi!
Thank you for sharing your feedback 😊 We understand how important it is for AI-based services to work smoothly, and we are sorry to hear that it did not meet your expectations this time. We are continuously working to improve reliability and make sure you get the help you need. If you still require assistance, please visit hallon.se and use our chat for the fastest support.
/Lisa at Hallon 💗️
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