Halo ARC Reviews 

12,765
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,820 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superb professionalism, efficient service, and excellent quality of workmanship across all tasks. Reviewers frequently note the excellent communication, detailing updates on repair progress and friendly staff interactions throughout the process. However, some people mentioned issues such as delays in collection, lengthy repair times, and poor communication when specific issues arose, like uncertainty regarding courtesy cars. A very small group also reported negative experiences involving unprofessional behaviour from management during service interactions.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting the speed, professionalism, and... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and professional throughout the repair process.... See more

Quality

People report positive experiences with quality, expressing overall satisfaction and delight with the repair... See more

Customer service

Reviewers mention positive feedback about customer service, describing the team as extremely helpful, polite,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that vehicles are collected and returned... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can highly recommend HALO. The attention to detail was top notch. My car was returned to me in immaculate condition inside and out. It looked brand new. Good communication throughout. Sometimes it... See more

Rated 5 out of 5 stars

The Halo Bristol team from Admin Staff to Repair Staff were efficient and friendly. I was told exactly the procedure to be undertaken from collection of the car to the return. All work has been unde... See more

Rated 5 out of 5 stars

I couldn’t recommend Halo Accident Repairs highly enough. My car was badly damaged by hailstones, but from the very first phone call, every single person I spoke to—both on the phone and in person—cou... See more

Rated 5 out of 5 stars

Brilliant service from start to finish always kept updated at what stage the car was at Collection and delivery of my car was at the time stated and very helpful when I couldn't make the first time... See more


Company details

  1. Car Repair and Maintenance

Written by the company

Halo ARC is a UK-based accident repair specialist, operating a national network of repair centres. Restoring vehicles damaged in collisions and work closely with insurance providers to manage the repair process smoothly from start to finish.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(12,765)

2,658 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Halo from start to finish were very Excellent to deal with …

Halo from start to finish were very professional and efficient - Bodywork repair was first class .. one felt confident dealing with them. The Customer Care team on the phone were friendly and helpful and gave good feedback while the car was off the road. My Courtesy Car was new, clean and nice to drive. Finally the two drivers who collected and returned my car were courteous and very friendly guys .

August 14, 2026
Unprompted review
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Rated 5 out of 5 stars

had damage to front of car caused by a deer

had damage to front of car caused by hitting a deer.The whole of service and support by their friendly based at Attleborough was outstanding.I would certainly recommend this company and was amazed that the repair was carried out within 1 week.

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

Three cheers for Dave Williams

Three cheers for Dave Williams. Hip hip hooray etc. who brought my camper van back repaired and loved.
Brilliant service from pick up to return. Kept in touch the whole time so I new exactly what was happening.
A huge thank you, but I really hope not to see you again, because that means Myr'le, my campervan has been in trouble again although it's not always her fault. Thank you again.

August 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service by Halo

Halo kept me updated as to what’s going on, excellent communication. Jake picked up the car as informed. Morgan delivered the car very polite and courteous. The work has been completed to a very high standard and work was done very quickly. Car was collected on the 11 th returned on the 13 th. Extremely happy with the work and the whole service .

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service- Above & Beyond

Amazing service
Really helpful, courteous, and so quick.
Super efficient and kind, really went above and beyond for us.
Van came back perfectly fixed and thoroughly cleaned ! Which i didn't expect.
I would highly recommend and give 10 stars if i could

August 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic service

Fantastic service. Picked up my car in the morning and delivered in the evening all issues fixed and clean. Cannot overstate the professionalism of client interfacing staff as well. Definitely the best

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Delivered courtesy car when promised and collected very quickly. Car looks beautiful…..like nothing had ever happened! Thanks guys

August 13, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely useless repaired my…

Absolutely useless repaired my daughters car in Portsmouth crap job done and shocking service

August 13, 2026
Unprompted review
Halo ARC logo

Reply from Halo ARC

Hello,

I am sorry to hear you have not had a good experience with us. I am keen to get this resolved for you. Please can you respond to my TrustPilot request for more information to allow me to locate you on our system.

Kind Regards,
Haloarc

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Rated 5 out of 5 stars

Halo Newport were an absolute dream!

Halo Newport were an absolute dream!
They were so quick and did an absolutely amazing job on my car.
They kept me informed the whole way and were a pleasure to deal with.
I cannot recommend them highly enough.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Halo were absolutely brilliant

Halo were absolutely brilliant, could not fault them one bit. Everyone I spoke to were great. They were quick, helpful, friendly and they made the whole process so easy. Hands down would recommend Halo to everyone. Thank you halo

May 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Halo ARC a top professional outfit

Halo ARC a top professional outfit. Made the experience easy to negotiate. Bryn and Ethan who picked up my car and transported it back were super efficient, courteous, friendly and my dog loved them.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

My nissan

When the car was collected it was returned the same day perfect for me as I'm disabled and can't do without my car also Michael was very polite and reassuring not only that but I did say I may not be home at time of return as it was I was home but he'd parked my car on the drive then phoned me but I went out and thanked hi. Lovely man

July 31, 2026
Unprompted review

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