Halo Hair Extensions Reviews 284

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 27 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting that they blend beautifully, feel soft, and hold up well after multiple wears and styling. Many people also highlight the exceptional customer service, describing it as friendly, helpful, and responsive, especially when assisting with color matching and resolving delivery issues. Reviewers frequently mention the fast delivery and appealing packaging as additional positive aspects of their experience. However, some customers expressed dissatisfaction with the product, citing issues such as the extensions being too heavy and causing headaches, or the hair quality being poor, brittle, and difficult to manage after washing. There were also instances where the product arrived in a different color than expected or had issues with the ends being discolored. A few people also experienced problems with delivery, including unexpected import charges and delays, and some found the customer service unhelpful when trying to return faulty items.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the amazing quality,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the amazing quality of the hair,... See more

Customer service

Clients share positive opinions on customer service. Many customers praise the quick response times and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love my Halo Hair Extensions! They’re so easy to use and completely damage-free, which is really important to me as I deal with hair loss. They blend beautifully with my natural hair and... See more

Company replied

Rated 5 out of 5 stars

I recently ordered a 24” inch ponytail in shade Hawaii Blonde. There is a free colour matching service available if you are unsure on your perfect match. Deliver was super fast and I loved the asth... See more

Company replied

Rated 5 out of 5 stars

Lovely hair extensions! Their customer service is absolutely amazing. Rachel was there to support straight away as my hair trial stylist cut the halo wire so short so I was panicking as I needed my ha... See more

Company replied

Rated 5 out of 5 stars

I absolutely adore my halo!! The quality is great and after multiple wears it is lasting perfectly. It’s really helped me with confidence after losing a lot of my hair, and it’s so easy to put on! Del... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. Hair Product Store
  3. Wig Shop

Written by the company

Halo Hair Extensions is a leading UK retailer and wholesaler of 100% Indian Human Remy Hair Extensions. The revolutionary 'Halo' hair extension piece in varied lengths and thickness so there is Halo that is suitable for everyone. These are: The Halo, Deluxe Halo & Premium Halo All Halos come with a 'lifetime guarantee' on the wire, elastic and stitching too! We hold the largest stock of shades in the hair extension market with over 50 shades to choose from. Throughout our hair extension range we offer 100% Human Remy Hair - meaning that every single hair strand is cuticle correct providing a smooth soft finish that does not tangle or knot. FREE DELIVERY with Buy Now Pay Later options. We offer other various hair extension methods including: Clip Ins, Tapes, Wefts, Ponytails, Plaits, Nail Tips, Stick Tips, Micro Loops, Nano Rings and Head Bands. We also have an Online Colour Matching Service - simply get in touch via email or social media for one of our customer advisors to help advise you on the best shade for you. UK SHIPPING ONLY www.halohairextensions.com Follow us @halohairextensions *Please Note: some of these reviews are about other companies that are trading using our trademark "Halo"


Contact info

4.0

Great

TrustScore 4 out of 5

284 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Beautiful hair extensions with the…

Beautiful hair extensions with the perfect colour match. I will definitely be using again.

January 10, 2024
Unprompted review
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Reply from Halo Hair Extensions

Good Afternoon Robyn,

Thank you for your excellent review. We are very happy that you were pleased with the the colour match service - we do try our best. We welcome you back soon :)

Kind Regards,
Halo Hair Extensions.

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Rated 5 out of 5 stars

Love the service from halo hair…

Love the service from halo hair extensions.. from the delivery time to the incredible customer service team who are so helpful in helping you choose the perfect shade. Would definitely recommend. I have the deluxe clips in and the tape ins #2#27 such a perfect mix of dark brown and blonde shade.

February 18, 2024
Unprompted review
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Reply from Halo Hair Extensions

Good Morning Marissa,

Thank you for taking the time to leave us this excellent review regarding your experience with ourselves at Halo Hair Extensions. We are very happy that you were pleased with the delivery timeframe and the different hair extension methods you have.

Kind Regards,
Halo Hair Extensions.

Rated 5 out of 5 stars

Halo extensions is a must have!

Halo extensions is a must have!

the 20" Deluxe Natural Black 1B clip-ins, I was amazed at the quality and easily it blended with my hair. This is my first time using clips and found it so easy to install. I keep getting so many compliments it's unreal, will definitely be making another order. Super fast delivery which is another bonus.

February 26, 2024
Unprompted review
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Reply from Halo Hair Extensions

Thank you so much for your excellent review regarding your 20" Deluxe Clip Ins in the Natural Black #1B shade. Very pleased to hear your first time using the clip ins went smoothly. Can't wait to welcome you back for another order - Yes, agreed a super fast delivery is also a great added bonus!!

Kind Regards,

Halo Hair Extensions

Rated 5 out of 5 stars

Brilliant colour match

I have the 24” ponytail extension and love it! The colour match is spot on and quality is great too! I have ballyage hair so it’s quite specific and I was SO impressed with this, it matches perfectly! Would recommend you pin it in place though so it holds through the night.

February 10, 2024
Unprompted review
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Reply from Halo Hair Extensions

Good Afternoon Chantelle,

Thank you for taking the time to leave us this excellent review in regards to your 24" Ponytail. We are so happy that we managed to find a suitable shade for you with our colour match service. Thank you for listing the advice about pinning it so it holds through the night - we do recommend about 4 bobby pins and you should be fine :)

Kind Regards,
Halo Hair Extensions.

Rated 5 out of 5 stars

Really nice hair

Really nice hair. Shiny thick and super soft. Colour match was great and a match

February 19, 2024
Unprompted review
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Reply from Halo Hair Extensions

Good Afternoon Sarah,

Thank you for your excellent review. We are very happy that you were pleased with the quality of the hair extensions your received. Glad to hear the colour match was a success too - we do try our best.

Kind Regards,
Halo Hair Extensions.

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Rated 5 out of 5 stars

Halo hair quality is amazing

Halo hair quality is amazing. The hair comes in lovely packaging. They colour match my hair the exact same as mine, which I thought was fantastic. Delivery was very quick. Would definitely recommend them if you want gorgeous looking hair.

February 26, 2024
Unprompted review
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Reply from Halo Hair Extensions

Good Afternoon,

Thank you for taking the time to leave us this excellent review Tierney. We are over the moon with your comments regarding our hair, packaging, colour match service and the delivery service. Thank you for the recommendation :)

Kind Regards,
Halo Hair Extensions.

Rated 5 out of 5 stars

Fast delivery and product as described

Fast delivery and product as described. Very happy!

February 26, 2024
Unprompted review
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Reply from Halo Hair Extensions

Good Afternoon,

Thank you for taking the time to leave us this excellent review Chelsey. We are very happy that you were pleased with the delivery timeframe and the hair extensions you received.

Kind Regards,
Halo Hair Extensions.

Rated 5 out of 5 stars

One of the best brand of extensions…

One of the best brand of extensions I’ve ever used! Such good quality and so easy to apply! And the colour match is incredible! Highly recommend! ✨🫶🏼 - Kaara

February 26, 2024
Unprompted review
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Reply from Halo Hair Extensions

Thank you for taking the time to leave us this amazing 5 star review. We are very pleased that you love our brand and took advantage of the colour matching service! Kind Regards, Halo Hair Extensions.

Rated 1 out of 5 stars

Avoid …

I have had halo hair extensions for many years now buying at least 2/3 halos per year. I have noticed the quality since last year has been awful and the hair just goes frizzy and matter and is not usable/wearable at all! And the shredding is unbelievable clumps of hair falling out everywhere. It’s really disappointing. I don’t believe the hair they use is 100% human hair any more.

When I contacted halo hair and sent pictures of the hair condition and the fact that strands of hair were turning black when styled with my dyson air wrap after only one use they asked me to return my hair for quality control at my own expense.

I am really conscious of my hair so after the first time when they matted and frizzed I stopped using that halo as it made it worse.

I reverted to one of my very older halos that had been well used but had over time go shorter with the need to cut due to hair splitting over time and even now that hair is still in better condition than the new halo purchased in December.

Really disappointing customer service - based on the number or terrible reviews I really think they should consider changing hair suppliers.

The price of the halos have gone up drastically and the quality does not reflect the increase!

I will be looking for alternatives going forward.

December 8, 2023
Unprompted review
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Reply from Halo Hair Extensions

Good Morning Kate,
I'm very sorry to read this negative review in relation to our Halos. Our supplier has not changed we first went into business and we only deal with 100% Indian Human Remy Hair. If you could email us at info@halohairextensions.com I would love to try and help further but due to the amount of customers in our data base we cannot limit down the emails to see if you have corresponded with us first.
Kind Regards,
Halo Hair Extensions

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Rated 1 out of 5 stars

Colour Match Service Inadequate

I went through the colour match service but unfortunately when I put the extensions in, they didn't match at all. The company refused to refund me, even though I had checked the colour with them first. When I emailed again to ask them to reconsider I was ignored completely.

December 8, 2023
Unprompted review
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Reply from Halo Hair Extensions

Good Morning Dolly,
I'm very sorry to read this negative review in relation to our Colour Matching service. Ourselves at Halo Hair Extensions simply colour match to what see on the photos sent in. Of course if the hair extensions are still in the condition that they arrived in (banded up and still attached onto a backing card) we would of course refund or exchange them. If you could email us at info@halohairextensions.com I would love to try and help further but due to the amount of customers in our data base we cannot find an email in relation to this with your name.
Kind Regards,
Halo Hair Extensions

Rated 1 out of 5 stars

Horrible hair quality

I’ve purchased several halos throughout the years and have had no issues with matting like I have in the last two purchases!! I bought two within 6 months apart because I thought maybe the first one was just a bad batch, but the second one is just as crappy! Not only have they doubled in price but the quality of hair is crap. $600.00 and it was matting and creeping within one month! Same hair products and oils used with previous halos.

February 8, 2024
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Good Morning JJ,

We are very sorry to read this negative review in relation to our company however we noticed that you are in the US - we at www.halohairextensions.com DO NOT ship to the US - only the UK so it is highly possible this negative review does not relate to our company.

Kind Regards,
Halo Hair Extensions

Rated 1 out of 5 stars

Purchased a 12" halo and whilst the…

Purchased a 12" halo and whilst the colour match was spot on, the quality unfortunately was not. Does not move or hang like human hair (as it claims to be) and looked very stiff and dry. I washed it as per the instructions and gave it a nice repair mask however it has not made a difference to the quality and I cannot wear it as it just looks fake and wiggy. £100 down the drain....I do not recommend this company.

January 4, 2024
Unprompted review
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Reply from Halo Hair Extensions

Good Morning Vicki T,
I'm very sorry to read this negative review in relation to our Halos. We only deal with 100% Indian Human Remy Hair. If you could email us at info@halohairextensions.com I would love to try and help further but due to the amount of customers in our data base we cannot limit down the emails to see if you have corresponded with us first upon writing this review.
Kind Regards,
Halo Hair Extensions

Rated 1 out of 5 stars

Great delivery but the hair doesn’t…

Great delivery but the hair doesn’t even last a month, terribly dry and breaking off rapidly

December 11, 2023
Unprompted review
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Reply from Halo Hair Extensions

Good Afternoon Hannah,
So sorry to hear you are disappointed with the quality of our hair. Unfortunately you have not contacted us directly so we could discuss your issue before leaving this review.
All of our clip in extensions are Single Drawn 100% Indian Human Remy Hair so should not be dry and breaking rapidly if looked after correctly.

Kind Regards,
Halo Hair Extensions

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Rated 1 out of 5 stars

Horrible !!

Horrible !!! Do not buy ! Cheap and can’t return !!!

December 8, 2023
Unprompted review
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Reply from Halo Hair Extensions

Good Afternoon Debra,
So sorry to hear you are disappointed with the quality of our hair. Unfortunately you have not contacted us directly so we could discuss your issue before leaving this review - you can certainly return. We have had no request from yourself to attempt to return.

Kind Regards,
Halo Hair Extensions

Rated 1 out of 5 stars

Do not waste hundreds of pounds of your…

Do not waste hundreds of pounds of your money!!! I was left I'm tears and 400 pounds out of pocket! I have used hsir extensions for years and recently bought some when toned completely tangled the nanos and the weft was also tangled wish I had a photo to post it took two of my friends and 3 hours and a whole bottle of redken so soft and and bottle of osmos oil which cost over 50 pound to detangle tbe absolute disaster which also happened the day before of my holiday.. never experienced this before your extensions have really went downhill I'm sure some of the hair was actually synthetic now walking around half bald and no money to fix it. Luckily my friend had a synthetic piece to help patch it for time being, better quality than your extensions! Please people do not buy!!!!

November 4, 2023
Unprompted review
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Reply from Halo Hair Extensions

Good Morning Kirsty,
I'm very sorry to read this negative review in relation to our Nano Ring Hair Extensions. We only deal with 100% Indian Human Remy Hair so very confused as to what has happened here. If you could email us at info@halohairextensions.com I would love to try and help further but due to the amount of customers in our data base we cannot limit down the emails to see if you have corresponded with us first.
Kind Regards,
Halo Hair Extensions

Rated 1 out of 5 stars

Stay away

Have used Halo hair extensions for years
Bought some and got them put in my hair 4 weeks ago .. after a week the really started shedding badly and falling out .. they had become really dry too ... I always use the same well experienced hair dresser to put bonds in ... I contacted them they asked for pictures and wanted to know what products I used on my hair ... obviously all sulphate free etc . I suggested it was a bad batch.. I purchased another 50 strands to try make this look better ... they emailed me to take them all out and they will look at them !!!! ... worst customer service ever... stay away

October 2, 2023
Unprompted review
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Reply from Halo Hair Extensions

Good Afternoon Audrey,
I'm very sorry to read this negative review in relation to our Hair Extensions. We only deal with 100% Indian Human Remy Hair. I would love to try and help further but due to the amount of customers in our data base we cannot limit down the emails to relay back to.
Kind Regards,
Halo Hair Extensions

Rated 1 out of 5 stars

Getting a refund is awful there is no…

Getting a refund is awful there is no communication at all ! Have you noticed only reply when its a good review ! so surprised they are still able to trade !!!

Order #5489


ORDER #5489

Your shipping status has been updated
The following items have been updated with new shipping information.

View your order

or Visit our store

YANWEN tracking number: UH876233639YP

Items in this shipment

Halo® Hair Extensions × 1
Ash Brown Blonde Highlights / 14inch 70gr.

If you have any questions, reply to this email or contact us at



October 16, 2023
Unprompted review
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Reply from Halo Hair Extensions

Good Afternoon Anna.

Sorry to hear this - unfortunately you have left your review on the wrong company. We know this for certain as this order ID is not one of ours and your name does not come up in our order system or emails. Further more, we do not use YANWEN tracking, we only ship with Royal Mail and DHL. We also do not have a shade: Ash Brown Blonde Highlights. Our 14" Halos are 95 grams - not 70grams.

We urge you to check out our website as you will soon notice you haven't ordered from us.

Regards,

Halo Hair Extensions
www.halohairextensions.com

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Rated 1 out of 5 stars

Please do not waste your money like I…

Please do not waste your money like I did I paid £250 and that was £50 off. They didn’t even last 2 weeks without shedding & falling to pieces. I’ve wore weaves and hair extensions for years and never in my life had any matting or itchy hair but this was the itchiest, most cheap hair I’ve ever been encounter with.

January 25, 2023
Unprompted review
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Reply from Halo Hair Extensions

Hello L Boyle

We are very sorry to see your review based on our Luxe Weft.

Please can you email us at: info@halohairextensions.com so we can try and help.

Our team look forward to hearing from you and rectifying this query.
Kind Regards,
Halo Hair Extensions

Rated 1 out of 5 stars

worst experience ever. Biggest waste of money:(

I ordered two packs of the 20" Tape-In extensions and had them in on 20/07/23. At first they were luscious, smooth and perfect.

After one wash they became frizzy, matted and bushy my worst nightmare.
At first I thought I was doing something wrong however, I had been following all aftercare advice and realised there’s nothing I can do to help it.

My hair has become unmanageable it’s making me miserable. It’s constantly getting matted, even after brushing it all completely. It has caused so much shedding. I’ve removed some pieces I found matted the most and they have halved in length!!! I assume this will be the fate for the rest of the hair and it’s only been just over a month.

It’s a shame as i expected these to last me at least 6 months as all my other hair usually lasts longer!!
I’m finding it hard to believe this is even human hair. I thought my hair was damaged but gosh! These are awful:( Extremely disappointed.

August 29, 2023
Unprompted review
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Reply from Halo Hair Extensions

Good Afternoon Natasha,

We are very sorry to see your review based on our 20" Tape in Extensions

Please can you email us at: info@halohairextensions.com so we can help resolve this for you.

Our team look forward to hearing from you and rectifying this query.
Kind Regards,
Halo Hair Extensions

Rated 1 out of 5 stars

Worst extensions ever NOT REAL HUNAN…

Worst extensions ever NOT REAL HUNAN HAIR! Hair breaks off when brushed gets matted very quickly waste of money!

July 7, 2023
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Good Afternoon Hayley,

We are very sorry to see your review based on our Hair Extensions

Please can you email us at: info@halohairextensions.com so we can try and help resolve this for you.

Our team look forward to hearing from you and rectifying this query.

Kind Regards,
Halo Hair Extensions

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