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Dear Andrew, I've just checked the tracking again, and Royal Mail now confirms that your package has been delivered. You can check the status
yourself here. As the parcel has now been marked as delivered, I will not be issuing a refund. If you have not received it, you will need to contact Royal Mail directly to investigate further.
That’s word for word what I was sent.
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Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
