I’ve been using hamperapp off and on to help assist in senior living communities. When our washer or dryer go out I know HamperApp always has us covered. Within 24 hours we had 850 pounds of resident... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using HamperApp for some time now, and every service has exceeded my expectations. The app is easy to set up, and the process is smooth and hassle-free. They’re fast, reliable, and always do... See more
Company replied
Everything comes back perfectly folded and incredibly clean. If you accidentally leave something in a pocket, they make sure it is secured to the bag when it is dropped off. Everyone who handles picku... See more
Company replied
First time customer and very impressed, my order was pick up and deliver on time, and super clean and smells amazing. Laura was super helpful and friendly, and her supervisor made sure everything went... See more
Company replied
Company details
- #4 of 5 best companies in Laundry Service
- #2 of 2 best companies in Commercial Cleaning Service
- #2 of 3 best companies in Dry Cleaner
Written by the company
Hamperapp is the easiest way to handle your dry cleaning and laundry needs. We provide an all-in-one cleaning solution, offering services in multiple cities across the United States. Download our free app on the App Store or Google Play, or place your order online. Enjoy free pickup and delivery in all our service areas!
Contact info
United States
- 412-927-4669
- info@hamperapp.com
- hamperapp.com
4.3
Excellent
164 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful
Very helpful, answered all my questions. Helped setup cleaning service for my weighted blankets. Will definitely use them again. Thank you so much Elsa you made it easy
July 14, 2025
Unprompted review
Reply from Hamperapp
Thank you for sharing your experience. We are pleased to hear that Elsa was able to assist you and help set up your weighted blanket cleaning service. Providing clear guidance and support is very important to us, and we’re glad the process felt easy for you.
We appreciate your feedback and look forward to serving you again.
Sincerely,
The Hamperapp Team
Advertisement
Terrible service
Terrible service. Do NOT use them. You will be disappointed. I think the owners Gabriela and Laura aren’t communicating.
I ordered service they never showed up three times, I was going to cancel Gabriela assured me she would be on top of this. So they picked up the next day and they dropped the sheet set which I really needed washed and ended up on the Front sidewalk.
Then they delivered by dropping off not in person like I requested and none of the clothes were sorted and mist were inside out and different folds. Several socks are missing and one bra is missing as well as Hawaii Kona T-Shirt.
Then the driver walks in my Fri t lawn and breaks the sprinkler.
Omg! I just was about to wear my nightgown and not only is it smelly but none of these clothes were washed! Shame on you!!!!!
They are awful and wannabes. They refuse to pay for damages or to refund. Good riddance!!!
July 8, 2025
Unprompted review
Great service
Elsa is great, she provided me a great service and helped me with all my questions, fully recommended.
June 29, 2025
Unprompted review
Reply from Hamperapp
Thank you for taking the time to leave your review. We are very pleased to hear that Elsa provided you with excellent service and was able to assist with all your questions. We will make sure she receives your feedback.
We appreciate your recommendation and look forward to serving you again.
Sincerely,
The Hamperapp Team
Very disappointed with this service
Very disappointed with this service. We left our laundry bag at the bell desk for collection as instructed, but it was never picked up. Customer service later claimed it had been collected after we followed up the next day as we hadn’t recieved any notifications. We had also confirmed with them beforehand that they needed to let us know where to send the barcode bag tag—but they never requested it. As we hadn’t received any notifications, our follow up was a chance to ensure it had been collected however it wasn’t investigated and we were left with no clean washing.
Would not use this service again.
June 28, 2025
Unprompted review
Reply from Hamperapp
We’re very sorry to hear about your experience and understand your frustration. This is not the standard of service we strive to provide. We appreciate your detailed feedback and will use it to improve our pickup process and communication. Please reach out to our support team directly so we can investigate this incident and work toward a resolution.
The Hamperapp Team
First time customer and very impressed
First time customer and very impressed, my order was pick up and deliver on time, and super clean and smells amazing. Laura was super helpful and friendly, and her supervisor made sure everything went perfectly. You can tell they care about service.
June 27, 2025
Unprompted review
Reply from Hamperapp
Thank you for your kind words! We’re so happy to hear your first experience with Hamperapp was impressive and that Laura and our team provided helpful and attentive service. We truly appreciate your support and look forward to serving you again!
The Hamperapp Team
Advertisement
This service saves me so much time
This service saves me so much time. I’ve reached out to Laura a few times and she’s always been kind and quick.
June 28, 2025
Unprompted review
Reply from Hamperapp
Thank you for sharing your experience! We’re thrilled to hear that Hamperapp is saving you time and that Laura has been so kind and responsive. We truly appreciate your support!
The Hamperapp Team
Elsa was extremely helpful in answering…
Elsa was extremely helpful in answering my questions. I had a minor problem with getting a driver but Elsa helped quickly!
June 23, 2025
Unprompted review
Reply from Hamperapp
Thank you for your feedback! We’re so glad Elsa was able to assist quickly and make sure your driver issue was resolved. We truly appreciate your support and look forward to serving you again!
The Hamperapp Team
Elsa is so helpful
Elsa is so helpful! She contacted the delivery driver for me and put the order through herself when I had some difficulty, making the process very easy and efficient. Great customer service.
June 19, 2025
Unprompted review
Reply from Hamperapp
Thank you for your kind words! We’re so glad Elsa was able to assist and make the process easy and efficient for you. We truly appreciate your support and are thrilled you had a great experience with Hamperapp!
The Hamperapp Team
Hamperapp has been the best service I…
Hamperapp has been the best service I have occurred thus far! Being a busy nurse the service is heaven sent. I did have one delivery in which some items were not delivered. But Elsa the customer service rep found my items quickly and offered to have them delivered that night! I opted to have the delivery the next day, which was free of charge of course. Seamless. Love the service! Phenomenal work with the laundry. Peace of mind. Thank you Hamperapp crew!
June 17, 2025
Unprompted review
Reply from Hamperapp
Thank you for sharing your experience! We’re thrilled to hear that Hamperapp has been a lifesaver for your busy schedule. We’re glad Elsa was able to quickly resolve the delivery issue and ensure your items were taken care of. Your kind words mean a lot, and we truly appreciate your trust in our team!
The Hamperapp Team
Advertisement
Reply from Hamperapp
Thank you for sharing your feedback! We’re glad to hear that Elsa was helpful and that your clothes were well cared for. We truly appreciate your support and look forward to serving you again!
The Hamperapp Team
I have been using the app for a while…
I have been using the app for a while now, and it’s been great, I recommend it and Laura in customer service is awesome and quick to respond!!!
May 15, 2025
Unprompted review
Reply from Hamperapp
Thank you for your continued support! We’re thrilled to hear that you’ve had a great experience with Hamperapp and that Laura has been so helpful and responsive. We truly appreciate your recommendation!
The Hamperapp Team
I’ve been using hamper wrap for a long…
I’ve been using hamper wrap for a long time a few years and it’s coming clutch every time I have a big laundry order and even doing my bedsheets very quick turnaround time and always folded to perfection
May 29, 2025
Unprompted review
Reply from Hamperapp
Thank you for your continued trust! We’re thrilled to hear Hamperapp has been there for you with quick, reliable service, whether it’s large laundry orders or your bedsheets. We truly appreciate your support!
The Hamperapp Team
Reply from Hamperapp
Thank you for your kind words! We’re thrilled to hear you had an amazing experience with Hamperapp. We truly appreciate your support!
The Hamperapp Team
Advertisement
Excellent service Laura was great
Excellent service Laura was great, thank you ☺️
May 28, 2025
Unprompted review
Reply from Hamperapp
Thank you for your kind words! We’re thrilled to hear that Laura provided excellent service. We truly appreciate your support!
The Hamperapp Team
Great service
May 28, 2025
Unprompted review
Reply from Hamperapp
Thank you for your feedback! We’re glad to hear you had a great experience with Hamperapp.
The Hamperapp Team
Excellent Service
Excellent Service.
They will forever have my business. My wife left her wedding ring in her work pants, they found it and returned it the next day.
May 28, 2025
Unprompted review
Reply from Hamperapp
Wow, what a story! We’re so glad we could help return your wife’s wedding ring safely and quickly. Thank you for trusting Hamperapp—we truly appreciate your continued support!
The Hamperapp Team
Excellent service when I most needed…
Excellent service when I most needed help. Thanks Laura
May 22, 2025
Unprompted review
Reply from Hamperapp
Thank you for your kind words! We’re glad to hear that Laura and our team were able to provide excellent service when you needed it most. We truly appreciate your support!
The Hamperapp Team
Advertisement
Reply from Hamperapp
Thank you for your feedback! We’re thrilled to hear that you find Hamperapp easy and convenient, and that our 7-day service is helpful for you. We truly appreciate your support!
The Hamperapp Team
Reply from Hamperapp
Thank you for your kind words! We’re thrilled to hear that you’re happy with how Laura and our team are caring for your clothes. We truly appreciate your support!
The Hamperapp Team
Very simple appointment setup and…
Very simple appointment setup and prompt pickup. Laura was very helpful to answer questions.
May 21, 2025
Unprompted review
Reply from Hamperapp
Thank you for your feedback! We’re glad to hear that setting up your appointment was simple and that Laura was so helpful in answering your questions. We truly appreciate your support!
The Hamperapp Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.