Hampton and Astley Reviews 2,910

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their luxurious quality and softness, particularly noting the Egyptian cotton towels and bedding for their hotel-like feel and durability after washing. Many consumers also appreciate the fast delivery, beautiful packaging, and excellent customer service. However, some people were dissatisfied with their orders, mentioning issues such as receiving only partial orders or towels that did not match the website description in terms of thickness and absorbency. A few other people also felt that some sheets developed bobbles quickly, making them unusable.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the luxurious feel and softness of the... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the exceptional quality of... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting speedy and fast... See more

Order

Users describe ambiguous interactions with order. Many customers express satisfaction, praising fast... See more

Service

People report positive experiences with service. Customers consistently praise the speedy delivery, excellent... See more

Based on these reviews

Rated 5 out of 5 stars

Hampton & Astley are my go-to brand for the BEST luxury, egyptian cotton towels!! Mainly because they keep their soft, fluffy quality after each wash and actually absorb the water, drying you properly... See more

Company replied

Rated 5 out of 5 stars

A great website for browsing quality products. I purchased a towel bundle on offer. The parcel arrived the next day. I contacted customer services by email to say thank you and received a lovely email... See more

Company replied

Rated 5 out of 5 stars

We received the most beautiful candle from Hampton & Astley; lime, basil & mandarin. The scent fills the room even before we’ve opened the box! Naturally made from beeswax, soy, coconut and rapeseed w... See more

Company replied

Rated 5 out of 5 stars

I’ve used H&A for around 4 years now, I’ve had their towels, candles and my favourite, their luxurious white bedding. Their bedding lasts, washes well and retains that hotel quality feel. I will alway... See more

Company replied


Company details

  1. Bedding Store
  2. Bathroom Supply Store
  3. Candle Store
  4. Home Goods Store
  5. Linens Store

Free UK shipping

Free UK delivery within 7 days

We want you to be delighted with your purchase. Therefore if you are not completely satisfied then please get in touch and we will do what it takes to make it right. All of our products can be returned or exchanged within 30 days and include an additional 1-year warranty. Returns will be refunded in the original payment method or store credit.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The most gorgeous smelling candle

The most gorgeous smelling candle. Leaves such a gorgeous aromo around my home and So beautifully designed.

September 7, 2025
Unprompted review
Hampton and Astley logo

Reply from Hampton and Astley

Hi Rebecca,

Thank you so much for your five-star review! We’re delighted to hear that you’re enjoying the fragrance of your candle and that it fills your home with such a beautiful aroma. Our team put a lot of thought into both the scent and the design, so it’s amasing to know that both have made such a positive impression.

We truly appreciate you taking the time to share your experience, and we’re so glad our candle has brought a touch of elegance and comfort to your space. Thank you once again for choosing us!

Rated 5 out of 5 stars

We’ve had bedding and two sets of…

We’ve had bedding and two sets of towels from Hampton and Astley now and never disappointed!

The recent towels we had are the best, feel like pure luxury, especially as they are 100% Egyptian cotton.

Couldn’t recommend more 🤍

September 1, 2025
Unprompted review
Hampton and Astley logo

Reply from Hampton and Astley

Hi,

Thank you so much for your five-star review! We’re delighted to hear that you’ve enjoyed both our bedding and towels, and it’s wonderful to know that Hampton and Astley has never disappointed you. Knowing that our towels gave you that feeling of pure luxury really makes us proud, especially since we carefully select only the finest Egyptian cotton to give that extra softness and indulgence.

Your kind words and recommendation mean the world to us, it’s always our aim to make sure every piece feels special in your home. We look forward to continuing to bring you products that you’ll love for years to come. Thank you once again for choosing us!

Rated 5 out of 5 stars

Candle that screams luxury

The quality and presentation of my candle was stunning. It came in a ribbed detailed box which would make a perfect gift! Not to mention the smell is absolutely divine. Its so strong I can smell the candle in my living room without even burning it. It truly is one of the best candles I have smelt. (I went for woodland blossom and wild fig) Highly recommend this luxurious product.

September 1, 2025
Unprompted review
Hampton and Astley logo

Reply from Hampton and Astley

Hi Mairi,

Thank you so much for your five-star review! We’re delighted to hear that your candle gave you that instant sense of luxury. It makes us so happy to know you feel it’s not only beautiful for yourself but also special enough to gift to others.

We love that you chose Woodland Blossom and Wild Fig, they’re two of our personal favorites as well, and it’s amasing to hear how their fragrance has filled your home even without being lit. Creating candles that bring both elegance and atmosphere is at the heart of what we do, so your kind words mean the world. Thank you once again for choosing us!

Rated 2 out of 5 stars

I wrote an email with an issue and…

I wrote an email with an issue and never received response.

July 8, 2025
Hampton and Astley logo

Reply from Hampton and Astley

Hi Reza,

Thank you so much for taking the time to leave this feedback. Please accept my sincere apologies for any disappointment caused. We pride ourselves on our products & customer service and the high quality standards we maintain.

We sincerely apologise for any frustration or inconvenience this may have caused you. A member of our team will contact you via email to discuss this further. We value your business and your satisfaction is our top priority. We are committed to providing excellent service and we will do our best to make things right for you. We hugely appreciate your understanding and patience.

Rated 5 out of 5 stars

This bedding is unmatched!

This bedding is unmatched!!
I am beyond happy with this product. I don’t think I’ll be able to sleep on other bedding again. It’s actually really difficult to get out of bed now. The quality is amazing - it’s silky soft, pearly white and easy to iron etc. Can’t fault anything about it and have recommended it to everyone I know. I’m in love!

August 8, 2025
Hampton and Astley logo

Reply from Hampton and Astley

Hi Olivia,

Thank you so much for your five-star review! We’re over the moon to hear how much you’re loving your new bedding and that it’s made such a difference to your sleep. Knowing it’s so soft, silky, and easy to care for is exactly what we hoped to deliver, and it’s wonderful to hear it’s exceeded your expectations.

It makes us so happy to know you’ve already been recommending it to friends and family, word of mouth means everything to us, and your support truly means the world. We’re delighted that you’ve found bedding you love so much, and we can’t wait to continue bringing you that same level of comfort and quality in the future. Thank you once again for choosing us!

Rated 5 out of 5 stars

A beautiful candle

A beautiful candle, absolutely love the smell. I love the clear glass candle and simple design. It goes perfectly in our living room.

August 25, 2025
Unprompted review
Hampton and Astley logo

Reply from Hampton and Astley

Hi Charlotte,

Thank you so much for your five-star review! We’re thrilled to hear that you’re enjoying your candle and its fragrance. It means a lot to us that you appreciate the simple, elegant clear glass design, we created it with versatility in mind so it can complement any room and style. Knowing it fits perfectly in your living room makes us so happy!

We put a lot of care into both the look and the scent of our candles, aiming to create pieces that don’t just smell beautiful but also add a touch of calm and style to your home. Your kind words let us know we’re on the right track. We’re so grateful you took the time to share your thoughts and can’t wait to bring you more moments of relaxation and enjoyment with our products. Thank you once again for choosing us!

Rated 5 out of 5 stars

Fast delivery,super soft towels

July 28, 2025
Unprompted review
Hampton and Astley logo

Reply from Hampton and Astley

Hi Snoozy,

Thank you so much for your five-star review! We’re thrilled to hear that your towels arrived quickly and that you’re loving how soft they feel. We put a lot of care into sourcing quality materials that are not only durable but also luxuriously soft, so it’s wonderful to know this has made a difference for you. Your feedback means a lot to us, and we’re so pleased you’re enjoying your new towels. Thank you once again for choosing us!

Rated 5 out of 5 stars

Great towels,fast delivery

Great towels,fast delivery, well informed from ordering to after delivery

August 21, 2025
Hampton and Astley logo

Reply from Hampton and Astley

Hi Patrick,

Thank you so much for your five-star review! We’re delighted to hear that you’re happy with your towels and that they arrived with you so quickly. Keeping our customers updated from the moment an order is placed right through to after delivery is really important to us, so it’s wonderful to know you felt well-informed throughout the process.

We’re so pleased you’re enjoying your new towels and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back whenever you need something else to add a touch of comfort and quality to your home. Thank you once again for choosing us!

Rated 5 out of 5 stars

Superb quality

Very fast delivery. The quality of both the bedding and towels was superb. Very luxurious.

August 7, 2025
Hampton and Astley logo

Reply from Hampton and Astley

Hi Nerissa,

Thank you so much for your five-star review! We’re delighted to hear that you were impressed with both the quality of the bedding and towels, as well as the speed of delivery. We put a lot of care into ensuring our products feel truly luxurious, so it’s wonderful to know that this shone through in your experience.

Fast, reliable service is just as important to us as product quality, so we’re thrilled that everything arrived promptly for you. Your kind words mean a lot to our team, and we’re so pleased that you’re enjoying the comfort and elegance of your purchase. We really appreciate your support and look forward to welcoming you back whenever you need a little extra touch of luxury for your home! Thank you once again for choosing us!

Rated 5 out of 5 stars

Lovely fitted sheets

I decided to treat myself to a new fitted sheet. My mattress is quite deep and I've struggled in the past to find sheets to fit. Not these, they fit beautifully and feel wonderful. They also wash well. I liked it so much that I've recently bought another. I hadn't mentioned my new purchase to my husband and he actually asked if we had a new sheet because it was lovely to sleep on!! I highly recommend!

August 19, 2025
Hampton and Astley logo

Reply from Hampton and Astley

HI Maria,

Thank you so much for your five-star review! We’re delighted to hear that our fitted sheets have been such a perfect match for your deep mattress, especially since finding the right fit can be a challenge. It’s great to know that not only do they fit beautifully, but they also feel lovely and wash well too.

We loved hearing that your husband noticed the difference without even being told, that’s such a lovely compliment and exactly the kind of feedback that makes us smile! We’re so pleased you enjoyed your first sheet enough to come back for another, and we truly appreciate your recommendation. Your kind words mean a lot to us, and we hope your new sheets continue to bring you both comfort and great nights of sleep for a long time to come. Thank you once again for choosing us!

Rated 4 out of 5 stars

New towels good quality wide choice of colours

New towels for son colour grey. Quality good still a little expensive will see how they wash. Not done yet as gift

May 28, 2025
Hampton and Astley logo

Reply from Hampton and Astley

Hi Delcy,

Thank you for taking the time to share your thoughts with us! We’re so pleased to hear that you’re happy with the quality of the towels and that you found a colour that was just right for your son. We completely understand your point about price, we carefully select the finest materials to ensure durability, softness, and luxury that will last wash after wash, so we hope you’ll find them well worth the investment once they’ve been used.

Since they’re a gift, we look forward to hearing how they perform after the first few washes, and we’re confident the quality will continue to shine through. We really appreciate your feedback and your support, and we hope your son enjoys his new towels! Thank you once again for choosing us!

Rated 5 out of 5 stars

The delivery was very quick .The…

The delivery was very quick .The quality on the bedding set is exceptional ,the bedding set is like sleeping in the clouds,the Egyptian cotton regulates your temperature and I would
Never sleep on anything less, my body and my sleep deserve Hampton and Astley ! It’s heavenly worth every penny

July 25, 2025
Unprompted review
Hampton and Astley logo

Reply from Hampton and Astley

Hi Sarah,

Thank you so much for your five-star review! We’re thrilled to hear that your order arrived quickly and that you’re loving your new bedding set. It’s fantastic to know that the Egyptian cotton has made such a difference to your sleep and comfort, like sleeping in the clouds is exactly the feeling we hope to create.

We couldn’t agree more that both your body and your sleep deserve the very best, and it makes us so happy to know Hampton and Astley has become a part of your nightly routine. Your kind words about the quality and value mean so much to us, and we’re delighted you feel it’s truly worth every penny. Thank you once again for choosing us!

Rated 5 out of 5 stars

Totally obsessed with Hampton and…

Totally obsessed with Hampton and Astley products!
From their bedding to towels we have had it all and I wouldn’t use any other brand now. Nothing comes close to the quality of this brand.

Thank you again.

August 25, 2025
Unprompted review
Hampton and Astley logo

Reply from Hampton and Astley

Hi Georgia,

Thank you so much for your five-star review! We’re delighted to hear that you’re totally obsessed with Hampton and Astley products, it really means the world to us. Knowing that you’ve enjoyed everything from our bedding to our towels and that we’ve become your go-to brand is the best feedback we could hope for.

We put so much care into sourcing the finest materials and perfecting every detail, so hearing that nothing else comes close to the quality makes all the hard work worthwhile. Your loyalty and kind words truly inspire us to keep raising the bar and creating products that bring comfort, luxury, and joy into your home. Thank you once again for choosing us!

Rated 5 out of 5 stars

Great product

Great product, very good customer service

August 13, 2025
Hampton and Astley logo

Reply from Hampton and Astley

Hi Lynn,

Thank you so much for your five-star review! We’re delighted to hear that you’re happy with the product and that our customer service team was able to give you a positive experience. We always strive to provide not only great quality items but also friendly and efficient support, so it’s wonderful to know this came across.

Your feedback means a lot to us and encourages our team to keep delivering the best service possible. We truly appreciate you taking the time to share your experience, and we look forward to welcoming you back again in the future! Thank you once again for choosing us!

Rated 4 out of 5 stars
Hampton and Astley logo

Reply from Hampton and Astley

Hi Esther,

Thank you so much for taking the time to leave us a review! We’re pleased to hear that you found the product nice. It’s always great to know that our customers are happy with their purchase, and your feedback means a lot to us. We truly appreciate your support and hope to welcome you back again soon!

Rated 5 out of 5 stars

Such beautiful quality towels

Such beautiful quality towels. Really soft, I’m on my 3rd set (choice of colours) my first set were bought around 7 years ago and have lasted amazing. Hence I’m a returning customer

August 1, 2025
Unprompted review
Hampton and Astley logo

Reply from Hampton and Astley

Hi Claire,

Thank you so much for your five-star review! We’re delighted to hear that you’ve enjoyed the quality and softness of our towels over the years. It’s wonderful to know that your first set has lasted so well for around seven years, durability and lasting comfort are exactly what we hope to provide.

We’re truly grateful to have you as a loyal, returning customer, and it makes us so happy that you’ve found new colours to enjoy with your latest sets. Your continued support means the world to us, and we’re thrilled that our towels have become a trusted part of your home. Thank you once again for choosing us!

Rated 5 out of 5 stars
Hampton and Astley logo

Reply from Hampton and Astley

Hi Gary,

Thank you so much for your five-star review! We’re thrilled to hear that you’re happy with your new towels and that your delivery experience was smooth. It’s wonderful to know you find them beautiful.

We put a lot of care into choosing products that feel as good as they look. Your feedback really means a lot to us, and we hope your new towels bring you a touch of everyday luxury for a long time to come. Thank you once again for choosing us!

Rated 5 out of 5 stars

Luxurious Duvet cover set

Super fast delivery 🚚
Great choices
Quality is excellent so soft silky and luxurious.
Absolutely gorgeous and fits perfectly the fitted sheet is deep and really fits our super king bed perfectly

August 19, 2025
Unprompted review
Hampton and Astley logo

Reply from Hampton and Astley

Hi Susan,

Thank you so much for your five-star review! We’re delighted to hear that you’re enjoying your new duvet cover set and that it arrived so quickly. It’s fantastic to know that the silky-soft and luxurious feel has met your expectations, and we’re pleased that the fitted sheet fits your super king bed perfectly, comfort and quality are exactly what we aim for.

Your kind words about the choices and overall experience mean a lot to us, and it’s lovely to know you’re happy with every detail. We hope you continue to enjoy many cosy, restful nights wrapped up in your new bedding. Thank you once again for choosing us!

Rated 5 out of 5 stars

I absolutely LOVE my Hampton and Astley…

I absolutely LOVE my Hampton and Astley bath sheets they are so big and luxurious

July 25, 2025
Hampton and Astley logo

Reply from Hampton and Astley

Hi Yvette,

Thank you so much for your five-star review! We’re delighted to hear how much you love your Hampton and Astley bath sheets. We designed them to be extra-large, soft, and luxurious so that every moment feels like a touch of spa-style comfort at home, and it’s wonderful to know they’ve hit the mark for you.

Your feedback means a lot to us and inspires our team to keep creating products that bring a little everyday luxury to our customers’ lives. We hope your bath sheets continue to make your self-care routine even more enjoyable, and we can’t wait to welcome you back whenever you’re ready to add more indulgent touches to your home. Thank you once again for choosing us!

Rated 5 out of 5 stars

Fabulous quality

Fabulous quality, this was my second order and will definitely order again !

July 16, 2025
Hampton and Astley logo

Reply from Hampton and Astley

Hi Lisa,

Thank you so much for your five-star review! We're delighted to hear that you’re pleased with the quality of our products. Knowing that you’ve ordered from us again and are already planning to return is the highest compliment we could receive.

We’re passionate about offering products that are beautifully made and built to last, and it’s incredibly rewarding to know that this care is coming through in your experience. Thank you once again for choosing us!

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