Hamptonrow Reviews 21

Our 3x3 pergola looks perfect, thanks so much! Tom service was great, would highly recommend!

The initial meetings were very positive and professional, which gave us confidence in moving forward with our purchase. Unfortunately, everything that followed did not reflect that same standard.

From the outset, the process was plagued with delays and excuses, with the blame repeatedly placed on “manufacturing issues.” What was initially expected to be a straightforward purchase turned into a frustrating 6-month wait for delivery.

When the garden furniture finally arrived, one of the pieces had been ordered the wrong size and completely unsuitable for our space. This only added to the frustration. Despite raising the issue immediately, we were met with more excuses and the promise of the piece being reordered

Now, nearly 10 months after placing the original order, we are still left with an incorrect sofa that we cannot use. While the company did respond to messages, it was always reactive—only replying when we chased them for updates, rather than proactively keeping us informed.

The entire timeline and handling of this order have been totally unacceptable. We would strongly advise others to think carefully before purchasing from this company.

Saw the sofas advertised online and contacted Hampton Row. They were very responsive and helpful sending lots of photos and details about the sofas, and it was great to have a point of contact. Brought the sofas without seeing them in person, and they didn't disappoint! They looked even nicer in real life and felt like a good price. Only removing 1 star due to a confusing shipping process but otherwise highly recommend!

Tom went above and beyond to make things right when the sofa we received was not the same size as listed. At first, we were quite unsatisfied with our purchase, but he quickly moved to make things right. He replaced the sofa with another better option for us and for the same price. He even delivered the sofa personally so we could receive it sooner. We are happy with our purchase and are grateful for the great customer service.

Outstanding service from Hamptonrow. Tom went above and beyond to provide us with a pair of great quality branded sofas at a bargain price. Communication was faultless and my new sofas were delivered with care into my desired room, unwrapped and the wrapping taken away. Highly recommend Hamptonrow!

Tom was very friendly and accommodating when I couldn’t make our original appointment. The sofa delivered is exactly as described (perfect) and the quality is exceptional. I would highly recommend to anyone!

Fabulous service from Tom. Found a sofa on Hampton row and it was delivered so quickly. Tom was so helpful and the quality was as promised.

We have problems with deliveries on the West Coast of Scotland..folks don't realise we are only 1.5 hours from Glasgow.
Having spotted the sofa style I wanted in fabric I contacted Tom. On reflection I decided leather would be the wiser option with 2 Springers! So delighted that Tom had the style I loved in stock in leather!
He offered to deliver it personally as his usual courier was unavailable. Tom not only delivered but unpacked all the protective packaging, fixed the legs in place & positioned our sofa in its new home. Delighted with pre delivery prompt communication & the quality of our 'Walter' sofa. Will recommend & buy again for sure!

Tom at Hanpton Row was excellent. Good service value for money. Thank you. From Kate.

My partner and I just moved into our first home and searched all over to find a sofa that we wanted. We were recommended Hampton Row by a friend and WOW, we were not dissatisfied. Communication, customer service, delivery time and the sofa itself were outstanding! Can’t recommend enough. We won’t be shopping anywhere else for our furniture from now on. Thanks guys!

Wow - I am so happy with the sofa and the customer service was outstanding. Tom was so helpful finding a sofa in a specific colour that I wanted. He was so professional throughout the process from enquiry to delivery. The communication was clear and I was kept informed. My sofa was sourced and delivered within a few days; it’s beautiful and exactly what I wanted. The whole experience was seamless. The sofa was delivered, unpacked, packaging removed and they even took away my old sofa. I highly recommend this business so please do not hesitate to try them. I will definitely be using them again and will be telling friends and family to use them too

Brilliant personal service and great communication as to what they had in stock and when they could deliver. Sofas were just as described. Really pleased.

We’ve just received our made-to-order Snug sofa and couldn’t be happier! I was initially a little hesitant to make such a big purchase online, but the service was excellent from start to finish. The sofa arrived exactly as described - beautifully made, incredibly comfortable, and well worth it. Thank you.

Exceptional customer service experience. Tom's communication was spot on from emails, messages and calls to say when we would receive delivery (which was in 3 days of ordering).

The sofa is absolutely perfect from quality, comfy and style!

Will definitely be using again for any new furniture we need. Don't hesitate to order you will not be disappointed.

Thanks Tom your professionalism is a breath of fresh air.

Took time to find and source the right sort of chair. Delivered it swiftly. Great product and top customer service. Delighted.

Excellent service and feedback , and to top it all , a quality product

Firstly very pleased with the product - but the process and service was outstanding - we only chose the sofa 3 days ago from the Hampton Row website and it’s already been delivered, installed, rubbish removed and old sofa taken away.
Faultless really, won’t hesitate to recommend.

I love my Hampton Row Egg Chair – it’s honestly one of the best things I’ve bought for the garden. It’s really comfy, perfect for chilling with a book or coffee, and it looks so stylish too.

It’s also practical – easy to move around, durable, and the cushions are great quality. Would definitely recommend if you’re looking for something that’s both cosy and looks good in your outdoor space.

The service from Hampton Row was second to none.

We ordered from the Altair set for our new garden. Hampton Row were super easy to deal with and delivery experience was great! Highly recommended & great value for money for such high quality.