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Review summary

Created with AI, based on recent reviews

Considering 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning that issues are resolved swiftly and efficiently. However, some customers also noted issues with communication and responsiveness, experiencing delays in getting repairs addressed and feeling ignored. A few other people also felt that the company lacked accountability and that management did not always take ownership of their advice, leading to dissatisfaction with the service provided.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting professionalism,... See more

Response time

People report positive experiences with response time, noting that issues are dealt with quickly and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the prompt, efficient, and... See more

Location

Reviewers mention positive feedback about location, with many customers appreciating the support received for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Patryk has been our property manager for nearly two years. Every issue is dealt with quickly and communicated well, even if the resolution isn’t in our favour. Our latest request was answered and res... See more

Rated 5 out of 5 stars

A big thanks to Gary, Grant and the team at Hamptons who successfully sold our house in St Albans earlier this year. Our initial meeting with Gary was very reassuring; he clearly knew the market well... See more

Rated 5 out of 5 stars

Viewing the property, liaison with landlord and getting in has been great. I wanted to add the property management team at Hamptons has been amazing. Special mention goes to Saima who is managing our... See more

Rated 5 out of 5 stars

Our current tenancy with Hamptons is coming to an end soon and our property manager, April Keane, has been amazing throughout our 2-year tenancy. She’s extremely responsive and very helpful, we’ve nev... See more


Company details

  1. Real Estate Agents

Written by the company

Hamptons offers an extensive portfolio of UK and international property, marketed via our 85 offices. Our services include sales, lettings, residential developments, property management and mortgages. We are continuing to expand both locally and internationally, positioning ourselves as one of the most valuable residential property groups in the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 17% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent Agency.

Hamptons Real Estate have looked after my flat for the past three years.
Everyone has been fantastic with keeping me informed about the tenants and any requests by the tenants.
Mr.Danish has been excellent in helping me with all follow ups with items that need attention.
This is helpful for me ,because I am not in the UK full time.
Thank you Danish and everyone else I have been dealing with in the office and we will continue working together 👍
Mrs Lindman

February 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Thank you to Saima H at Hamptons

Hamptons have managed my two properties in the UK since I moved overseas, and I have been very well supported by my property manager Saima Hasib. She has consistently resolved any issues regarding my flat in a timely and professional manner, and I am grateful to have had her help for over two years.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you, Hamptoms!

My letting manager, Caroline, and property manager, April Keane in Pimlico & Westminster branch have always responded to my requests promptly and have been extremely helpful. They are professional, warm, and consistently willing to assist whenever needed. I truly appreciate their dedications.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Our current tenancy with Hamptons is…

Our current tenancy with Hamptons is coming to an end soon and our property manager, April Keane, has been amazing throughout our 2-year tenancy. She’s extremely responsive and very helpful, we’ve never had a reason to worry. Any issues that arose (and these were quite minimal), April was our first point of call and got it sorted for us efficiently.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service

The staff in the Alton branch, particularly Adam Masters, went above and beyond to get a long winded and complicated sale over the line. Adam is professional, calm and supportive. I have used Hamptons three times now and would wholeheartedly recommend the Alton office.

January 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent property management

Our property is managed by Danish who goes above and beyond to ensure all issues are remedied as soon as they can be. He’s always available by phone and email and we love having him as our property manager!

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Hampton has been my letting agent for…

Hampton has been my letting agent for many years. Recently I have been contracted with Hamptons again as I move out of my flat. Monika has been assigned to be my property manager since 2022 and I find her great in her job. She is personal, attentive and approachable professional. Despite I may have some difficult ask, she can handle them well. I have been sticking to Hamptons so far partly because of her and I know I can trust her to take care of my property appropriately.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Mr Danish

Mr. Danish has been a professional at his job and reports and attends to any issues that arise at the property immediately.

February 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Extremely Helpful

Extremely Helpful
Danish Ashraf from Hamptons is always available and makes running my property so easy. Many thanks Danish,best Nick B - D

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Hamptons Canary Wharf office team

Hamptons Canary Wharf office have let and managed my property for the last few years and have never let me down. Laura and her team are hard working and always on hand with professional advice and assistance. My property manager, Charlie has been brilliant, always proactive and understanding and finding the best solution for myself and my tenants.
They are my ‘go to’ agent and I highly recommend!

February 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Exceptional Service from Hamptons — A Huge Thank You to Lexie (Alexandra Lancaster)!

My experience as a tenant with Hamptons has been truly outstanding, and I want to give special recognition to Lexie (Alexandra Lancaster) for the exceptional way she manages everything.

From day one, the level of ease, efficiency, and professionalism shown by Lexie and her team has been remarkable. Communication is always clear, timely, and proactive. Any questions or issues are handled with genuine care and swift follow‑up, and there is always complete follow‑through - nothing is ever left hanging or unclear.

As a tenant, it makes an incredible difference to feel truly taken care of. Every interaction has been positive, respectful, and supportive, which is something I value enormously. At the same time, it’s obvious that the property itself is in excellent hands from a landlord’s perspective too - the attention to detail and standard of management reflects a team that looks after everyone involved.

This has been such a welcome change after dealing with a previous agency’s property manager, where communication and responsiveness were constant frustrations. The contrast with Hamptons is night and day.

Lexie’s dedication, professionalism, and warm, human approach have made this experience feel effortless and genuinely reassuring.

It’s rare to find a property manager who is this reliable, engaged, and committed to building and maintaining a great relationship throughout the tenancy. I cannot recommend Lexie and the Hamptons team highly enough.

They have absolutely set a new standard for what excellent property management should be.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Property Mgt delivery

We use Hamptons in Canary Wharf to help us manage a property. Charlie from the team is our day to day manager who ensures that we are kept up to date with anything that might be needed to help maintain both our property and the satisfaction of our tenant. She does a wonderful, professional job and always delivers on what we agree. Thanks Charlie.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Pleasant experience

The Hamptons team has delivered a timely and responsible experience for us. Ms Charlie Fleetwood, who is our main touchpoint with the team, has shown initiative and make managing our properties in London a breeze.

February 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Saima Hasib : an excellent property manager

Saima Hasib is a highly competent and professional property manager. She is a pleasure to deal with and I particularly value her reactiveness and capacity to effectively and efficiently handle all issues that have come up related to the management of my property.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Saima Hasib of Hamptons

Saima Hasib of Hamptons was my property manager and she was excellent. Always accessible and prompt, with potential solutions ready at all times. Perfect for a busy individual landlord such as myself!

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

​I am currently renting a flat in Fulham through Hamptons

​I am currently renting a flat through Ashraf Danish at Hampton, and I cannot recommend his services highly enough. From the very beginning of the leasing process to my day-to-day experience as a tenant, Ashraf has been professional, proactive, and incredibly helpful. Ashraf is always easy to reach and responds to inquiries promptly. I’m never left wondering about the status of a request. Any minor issues with the property have been handled with efficiency. He ensures that maintenance is sorted quickly and with minimal disruption.

February 16, 2025
Unprompted review

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