HandicapMD Reviews 176

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being efficient, knowledgeable, and compassionate, making the process feel manageable and respectful. The service is frequently described as excellent, with many appreciating the quick response times and the overall ease of the user experience. Reviewers highlight the professionalism and understanding of the doctors, who take the time to listen and explain things clearly. However, some customers also noted issues with communication, including unfulfilled promises, delayed responses, and a lack of follow-up on documents. A few other people also felt that their medical concerns were not fully understood or addressed, leading to a perception of minimal care.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

People report positive experiences with service, often highlighting the quick and thorough assistance... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, efficiency, and... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as wonderful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wish I could give them 10 stars!! Dr. Jackson-Scott was amazing! He handled my disability benefits certification quickly and professionally, which made the whole process much less stressful. I rea... See more

Rated 5 out of 5 stars

Today I received my handicap placard from my state's DMV. The entire process took about a month. I did have to upload my medical records. Dr. Jackson-Scott missed our video appointment at first, but c... See more

Rated 5 out of 5 stars

The doctor is a real person. Meaning he will listen and evaluate you medically with a heart and realistic expectations. He is for the people. This was the best decision as other doctors have diagnosed... See more

Rated 5 out of 5 stars

These professionals really care and listen. They review all possibilities and believe that the patient themselves knows their health better than anyone. They act quickly too and follow up. I’m gratefu... See more


Company details

Written by the company

HandicapMD.com provides convenient online medical evaluations to help people take the medical certification step for disability parking placards and related parking accommodations, when eligible. We’re a private telehealth service—not a DMV or government agency—and the official issuing authority in your state ultimately approves and issues any placard or credential. Our goal is to make a confusing process feel simple and respectful. Many people who need accessible parking are juggling pain, mobility limitations, fatigue, post-surgical recovery, heart or lung conditions, neurologic symptoms, or other challenges that make walking long distances unsafe or unrealistic. We help by guiding patients through a structured online intake, reviewing relevant health information, and completing the clinician portion of the required paperwork when medical criteria are met. We also aim to explain “what happens next” so you know how to submit your completed documentation to the correct issuing authority and avoid common delays. We take privacy seriously and design our process to be straightforward, professional, and easy to follow. If you have questions along the way, our support team is here to help you understand requirements, timelines, and next steps—without judgment. HandicapMD exists to reduce friction in the medical certification step, improve clarity, and help eligible individuals access the parking accommodations they need.


Contact info

4.9

Excellent

TrustScore 5 out of 5

176 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I needed something simple and reliable

I needed something simple and reliable, and that is exactly what I got. The steps were straightforward, and communication was fast. I got my placard and the difference for errands and appointments has been huge. It saved me from weeks of waiting and confusion. I am very grateful for how smooth everything was.

April 13, 2026
Rated 5 out of 5 stars

The process felt organized and…

The process felt organized and supportive from the very beginning. I was worried it would be confusing, but the instructions were clear and easy to follow. The clinician actually listened and took time to understand my situation instead of rushing through it. The staff stayed in touch and answered my questions quickly, which made everything feel less stressful. I never felt judged or dismissed. I received my placard and it has made daily life much easier and safer. This experience felt professional, respectful, and genuinely helpful. I would absolutely recommend this service to anyone who needs guidance without extra hassle.

April 1, 2026
Rated 5 out of 5 stars

HandicapMD has been a huge help

HandicapMD has been a huge help, both the Doctors and staff are prompt and thorough. I appreciate the prompt services and attention to detail regarding my situation!!

-Veteran

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Made the DMV Easy

This process was incredibly smooth and convenient from start to finish. I was able to go directly to the DMV and get my new plates with no hassle and in no time at all. Everything was handled efficiently, which made a big difference.

As a disabled veteran, I really appreciate how easy they made the entire experience. I highly recommend this service to anyone who wants to save time and avoid the usual DMV headaches.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

100% Recommend

A million Thankyous!!! They put kindness and care into helping me get documents I desperately needed on a time crunch!!! Truly they are Angels! The Dr is so amazing and really heard me out. I cannot be more grateful! 100% recommend.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

I needed help with EDD and did not know…

I needed help with EDD and did not know where to start. The process was broken down into clear steps that made everything less intimidating. I felt supported instead of rushed, and my questions were answered quickly. My EDD benefits were approved and it made a huge difference for me and my family. I am very thankful for how smooth and respectful the experience was.

March 30, 2026
Rated 5 out of 5 stars

I don’t usually take the time to write…

I don’t usually take the time to write reviews, but I felt this experience was absolutely worth sharing.

My experience with Handicap MD was truly over-the-top from start to finish. Everything they promised was delivered 100%. The process was smooth, efficient, and honestly a huge relief compared to what I’m used to.

In the past, I’ve had to go through the typical routine—doctor visits, paperwork, co-pays, and then making another trip just to handle DMV forms. It’s always been a long and stressful ordeal. This time, it was completely different.

My interview with the doctor started right on time, and the doctor was very pleasant and professional, which immediately put me at ease. I was a bit stressed going into it, but the entire experience turned out to be simple, straightforward, and surprisingly comfortable.

On top of that, the pricing was extremely reasonable, which made the whole experience even better.

Overall, I’m very happy with how everything turned out. If you’re on the fence or feeling overwhelmed about the process like I was, I hope this review helps—because for me, this worked out great.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

HandicapMD A+++

HandicapMD did an excellent job with assisting me to get my handicap placard. Very professional and highly recommended.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Handicapmd is a great business!

Everyone with Handicapmd were so helpful. My state dmv was making things difficult to get my placard and they went above and beyond to stay on a call with me while at the dmv to get everything resolved. Highly recommend their service!

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

I had no idea what to be prepared for…

I had no idea what to be prepared for from a telehealth handicap placard assessment, but it was actually quite easy. The call didn't feel hurried, and the clinician asked precise questions about my mobility problems. It prevented me from taking a trip that I really couldn't afford.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Goal focused and helpful

The convenience of everything was great, timely responses, and physicians who actually want to work with their patients. Would give 10/10 stars if possible.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

HandicapMD went above and beyond

HandicapMD went above and beyond for me. They provided three separate revisions for my ADA letters at no extra cost to make sure they met my needs. The process was smooth, and the doctor was very helpful. Five stars!

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

I've never done a telephonic doctor…

I've never done a telephonic doctor appointment, and was very surprised how the doctor showed concern and asked the right questions. Dr Jackson-Scott was more professional than doctors i've seen in person. The entire experience was painless thanks to the Dr and the staff!
Thanks!!

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Dr Jackson-Scott and his assistant Ena are a wonderful team.

Dr. Jackson-Scott and his assistant Ena Doron are polite and friendly. Dr. Jackson-Scott made it a 5-star experience. He is a real person doctor, professional and very down-to-earth! The process is clear and easy to follow. The documents that are needed are uploaded in advance, and your tele-med appointment is set. During the tele-med appointment, Dr. Jackson-Scott discusses your medical history and what to expect next. Ena stays in contact and sends you whatever needs to be completed. You send it back, and within a few days, you have your e-signed state application.
Great service. Saves hours/days and large office co-pays to do this in person with a PCP.

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome team work

I’ve been seeing this team for a few months and they have been very responsive to all my questions and concerns. What a great team they have built.

I highly recommend them to everyone.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience using…

I had a great experience using HandicapMD for my handicap placard. The doctor did a thorough interview and was very polite, kind and understanding to my physical medical condition. He did not rush me during the interview and explained everything to me clearly and easy to understand. After reviewing my medical records, he was dumbfounded on why my primary care physician did not issue me a permanent handicap placard! I highly recommend the services offered by this company, as you will not be disappointed!

March 2, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look