Handsling Reviews 

394
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. People frequently highlight the professional purchasing process, noting that the knowledgeable team provides exceptional guidance regarding sizing, specifications, and component choices to ensure a comfortable fit. Buyers genuinely appreciate the welcoming atmosphere during factory visits, the stunning bespoke paint options, and the brilliant overall craftsmanship that makes every single custom build truly unique. Some reviewers were not happy with high shipping costs or experienced minor issues requiring occasional component replacements after delivery. Conversely, others mentioned that customer support was very helpful when handling returns, answering technical questions, or working through adjustments.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the impressive speed, comfort,... See more

Service

Clients share positive opinions on service, highlighting a brilliant and professional end-to-end experience.... See more

Staff

People report positive experiences with staff, highlighting consistent helpfulness and supportive advice... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the build, finish, and... See more

Customer service

Users describe positive interactions with customer service, noting that the team is consistently helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really helpful enthusiasts with that personal touch.For me who lives locally,nice to know that the knowledgeable team are not far away. Amazing choice of colours to choose from to make your bike st... See more

Rated 5 out of 5 stars

I bought a used Air0Evo (sorry but cost of living crisis a real thing!) - after a test ride at Handsling I realised it was a better bike (stiff, comfortable, useful tyre clearance, sensible geometry e... See more

Rated 5 out of 5 stars

From initial engagement to delivery 📦 of the frame set the guys at Handsling were first class. Nothing was a bother - amd believe me when Insay I tortured them with messages asking for various measu... See more

Rated 5 out of 5 stars

From beginning to end, the process was very personal. I visited the factory, and was made to feel very welcome, culminating in a test ride of a similar build to the one I wanted. A few weeks later, I... See more


Company details

  1. Bicycle Store
  2. Bicycle Wholesale
  3. Manufacturer
  4. Road Cycling
  5. Velodrome

Written by the company

Handsling bikes is a manufacturer of direct to consumer, high performance, road, track, cyclocross, and gravel carbon fibre bicycles and wheels based in Hampshire, UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

394 reviews

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4.9

All reviews

(394)

67 reviews in the last 12 months

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Rated 1 out of 5 stars

I had an abysmally bad experience with…

I had an abysmally bad experience with Handsling. I ordered a bike that was supposed to be in my hands in the US in 3-4 weeks. I messaged them after that 4 weeks and they said they were waiting on parts. They never updated me and nearly 4.5 months later, they finally gave me a refund. I gave them a deadline after about 2.5 months and it took them nearly 4 months after that to give me my money back. This ruined a cycling vacation(it's a track bike and the trip was a track camp) for me and a friend that couldn't afford to go alone.

*You can look back at my messages. I explicity stated that if you couldn't mail me my bike by the end of the week, that you needed to give me my money back. You didn't because your customer service is atrocious

March 12, 2024
Unprompted review
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Reply from Handsling

Sorry to read this. We did send multiple emails to you to which we did not receive a reply, and tried calling you with no answer. Hence your frame was sat in limbo in the workshop for weeks. For this reason we did not know whether to ship the frame or to refund you, as we had zero instruction as to what to do. Again I apologise for this situation but feel we did do all we could to expadite your order.

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Rated 5 out of 5 stars

The team at HandSling were outstanding

The team at HandSling were outstanding.
Constant update on the build of a new and custom painted frameset. Responses to my inquiries, within a day! And the finished product is outstanding. A+ rating from me.

August 20, 2024
Rated 5 out of 5 stars

great service

The Handsling team rang to check what size chainring I wanted with the groupset and sent out the same day - very fast service and spent the time to check a query with me - many thanks

August 8, 2024
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Rated 5 out of 5 stars

Great bike, great service.

I love my Handsling AiRevoS. It's a fantastic bike; fast and racy but also comfy even after 5 hour rides. It is great value compared to bigger brands (I went for ultegra Di2 / Parcours Strade build) and also looks amazing in carbon gloss. The buying experience was top notch; after spending a lot of time with me on my initial visit they were very patient with me making subsequent changes my order.
The build did take slightly longer than the advertised 4-6 weeks, but I ordered one of the new S lighter frames.
All in all, highly recommended.

July 11, 2024
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Reply from Handsling

Thanks James, glad to hear you're enjoying the bike. What you said in your description is exactly what we were aiming for with the lightweight A1R0evoS. We apologise for taking longer than expected to spray and assemble your bike as we brought our paint operation in-house. Hopefully many years of happy riding to come.

Rated 5 out of 5 stars

Amazing Bike

Thank you, not only for the amazing bike you have built for me but the pleasure of being so closely involved in the process. It’s been great fun working with you and the team. I’m hugely impressed with your customer focus, approach and most importantly your people - just a great team.

July 11, 2024
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Reply from Handsling

It's our pleasure Mark. Thanks for the kind words - means a lot.

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Rated 5 out of 5 stars

Firstly and most importantly the bike…

Firstly and most importantly the bike is incredible (A1R0evo) and they also allow you to test ride the bike (pretty important when you are laying out that sort of money). My sales contact was very helpful in the ordering process however there were a few delays in getting the bike complete (2/3 weeks), which after riding the bike was definitely worth it. A final note that tubeless tyres are so much better - faster, less vibration, more grounded bike.

July 11, 2024
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Reply from Handsling

Hi Peter, we can only apologise for the delay in getting your bike to you. The operational shift of bringing frame painting in-house presented more challenges than expected. We're glad to hear it's been worth the wait (and we couldn't agree more on tubeless tyres). Best wishes for your riding over the summer.

Rated 5 out of 5 stars

Great value for money (especially for a custom-made road bike!), excellent customer service

I placed my order for a Handsling A1R0evo in March after I visited the workshop in Oakhanger (originally only to have a look at Handsling and to see if the A1R0evo is a bike to consider after I’ve seen a YouTube review as I haven’t known the brand before). In my search, I was looking for a fast but comfortable road bike at a good value. Can only recommend visiting the workshop as it allows you to try different frame sizes. You also benefit from personalized bike fitting and Pete and the team take absolutely all the time it requires to find a good fit for you on the bike. My previous bike is a Canyon and I found out that in many regards, the bike didn’t actually fit me well (too long stem length, too long crank length etc).

What’s also great about Handsling is that you can customize the bike as you like including 30+ frame color options and component choices, so the bike you buy is really made for you (at still a very competitive price point). It also appreciated that Pete was very honest about what component choices make most sense (I went for mid-level SRAM Force given the gains for the Red group set maybe be more limited for everyday riders).

I’ve now ridden the bike for about 500km and it’s a pleasure to ride (aero, fast, stiff but comfortable). I originally was more looking at endurance type bikes as I, like most people, don’t race but want to enjoy long weekend rides. However I still wanted to have a fast bike and it turned out that the Handsling A1R0evo is a perfect fit.

All in all, very happy with my purchase, you might have to wait for a few weeks to get your bike after you’ve placed the order, however there probably aren’t many brands where the bike you buy is actually only made for you and it’s not a mass produced bike. Customer service is also excellent, Pete and the team respond to any questions in a few hours.

If you are in the market for a new road bike, I’d encourage you to have a look at this (maybe not as well known) bike brand!

July 11, 2024
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Reply from Handsling

Thanks for taking the time to leave a comprehensive review Dorian. Couldn't have said it better ourselves. Enjoy the bike and give us a shout if you have any questions or issues.

Rated 5 out of 5 stars

Great service

Great service. I needed a part due to own fault and had great advice and help. Fast delivery as well.

July 12, 2024
Rated 5 out of 5 stars

Beautiful fast bike

Beautiful fast bike. Really excellent personalised service throughout

July 11, 2024
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Reply from Handsling

Thanks Mike. Hope to see you riding your A1R0evo on the Hampshire lanes.

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Rated 5 out of 5 stars

CEXevo - road review

I had 2 bikes that needed replacing or upgrading. A 2004 TCR road bike, a wonderful bike but getting on, and a lower end cyclocross bike that was ok for cross but not enjoyable on the road.
My upgrades to the cross bike had improved it but it was clear that the frame had to go.
I decided to go for one bike that could be used for road and cross. It had to have an adjustable stem height, so many options were out. The CEXevo looked like the best fit.
My build is Shimano 8020 (mechanical gears) and Hope RD40 wheels with Vittoria Comfort 30c tires. I live in Cumbria so 34/11 and 50/34 works well for road and cross.
So, out on the road today to Hawkshead and Grizedale, 65k and 1050mtrs of ascent. My first impression was that the CEXevo felt like a road racing bike. Not at all like other cx bikes I've ridden on the road, which can feel a bit leaden. It felt surprisingly like the TCR and I was impressed with it on the bigger climbs.
Overall, it has considerably exceeded my expectations and would easily hold its own in local road or crit races. The joy is back!
Any downsides? It did take a while to arrive so discuss lead times with them when choosing your colour. As for the frame itself, I'm more than satisfied.

May 15, 2024
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Reply from Handsling

Thanks Graham. We can only apologise for the delay in delivering your bike as we adjusted to bringing our paint operation in house. Great to hear you're enjoying the CEXevo. We describe it as optimised for CX and gravel, but very much a lightweight do-it-all frame. It certainly seems to be delivering on that. All the best for 'cross season.

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Rated 5 out of 5 stars

Fantastic Service

I found Handsling by chance, visited their showroom and met Pete, nice guy with loads of knowledge of cycling and obviously their product, ended up making an appointment to be fitted , ordered….. all nice and easy.
Decided I wanted a Gravel bike and went back to speak to Pete and within 20 minutes I’d ordered another bike .
The service from the company is first class, the bikes are stunning and look fantastic. First impressions of the rides are 👍👍.
I loved the fact they didn’t try and flog me their top of the range groupset bike but took into consideration my budget, type of riding I’d be doing and then worked with me on positioning

June 3, 2024
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Reply from Handsling

Hi James, many thanks for the review. As cyclists ourselves we always want people to be on the right bike for their budget and cycling needs, be it racing, touring, off-roading or just cruising on a club run. We're delighted to hear that you appreciated the service and are enjoying the bike.

Rated 5 out of 5 stars

New bike day

Finally got my new bike, loving the Northern Lights colour scheme as well, first impressions, it a dream to ride and can’t wait to it up the Stelvio in a few weeks. Customer service is fab, very professional and quick to respond to any questions.

May 31, 2024

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