H&T Pawnbrokers Reviews 

7,472
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 474 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their friendliness, helpfulness, and professionalism, often highlighting their kind and respectful approach. The excellent customer service is frequently commended for its efficiency, welcoming nature, and the clear explanations provided, contributing to a positive overall experience. However, some customers noted concerns regarding pricing, feeling offers for items sold were too low or repair quotes excessive. A few others felt certain staff displayed a poor attitude or lack of care. Additionally, some reviewers experienced issues with online services, communication, or product availability.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the staff for being friendly,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the staff's helpfulness,... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers reporting satisfaction with... See more

Product

Clients share ambiguous opinions on product, with many expressing satisfaction with their purchases, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very good service from the staff in the Swindon branch, who are always polite, friendly, helpful and professional. I've also had dealings with the centralised customer services centre, and the servi... See more

Rated 5 out of 5 stars

Lovely staff, both Jason & Fiona..very helpful, no nonsense, really friendly, welcoming, customer service. They quickly evaluated a few pieces of jewellery for me...separating the valuable ( real gol... See more

Company replied

Rated 5 out of 5 stars

I purchased a ring online and a couple of days later, I realised that I would not be in, when delivery was attempted. I phoned the online team and spoke to a man, who looked at my order and said he wo... See more

Company replied

Rated 5 out of 5 stars

We used again H&T Pawnbrokers to exchange 1000 pounds to Euro, service was good, rates are attractive, location is handy to come. Chloe, employee of Shawalands, Kilmarnock road, Glasgow was very kin... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

H&T began serving communities around London in 1897. Since then, we have expanded to become one of the most established and leading alternative finance providers in the UK. We offer a broad range of products to our customers that include pawnbroking, foreign exchange, gold buying, cheque cashing, and retail. Since 2006, H&T has accelerated its development by adding new products and services, expanding the store network and developing a complete online service. Our continued investment in the business and the communities we serve has resulted in us growing to become one of the leading providers in the UK with over 280 stores nationwide. In August 2025, H&T Group was acquired by FirstCash Holdings Inc. FirstCash is a leading international operator of pawn stores and provider of technology-driven point-of-sale payment solutions, focused on serving cash and credit-constrained consumers. The Acquisition represents FirstCash's entry into the UK pawnbroking market. We believe everyone should be given choices in how to deal with their financial needs. We endeavour to provide the best service and the broadest choice of financial solutions for the widest group of people


Contact info

4.2

Great

TrustScore 4 out of 5

7K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(7,472)

462 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely staff

Lovely staff, very helpful and eager to get me a bargain

April 29, 2026
Unprompted review
H&T Pawnbrokers logo

Reply from H&T Pawnbrokers

Good afternoon,

Thank you for leaving us a lovely review, we have shared the good news!

Many thanks,
H&T Team

Rated 5 out of 5 stars

First time

First time I’ve ever been to a pawnbrokers & I must say how well I was looked after.
The cashier who looked after me explained everything that I needed to know & when I asked questions she answered very professionally.
A very nice cup of coffee by the way

April 27, 2026
Unprompted review
H&T Pawnbrokers logo

Reply from H&T Pawnbrokers

Good afternoon,

We really appreciate you taking the time to give feedback to us, we have shared the good news!

Many thanks,
H&T Team

Rated 1 out of 5 stars

DO NOT sell them your scrap gold

I visited H & T Pawnbrokers Watford High St
I had a small amount of scrap gold (broken rings/bracelets) that had been gathering dust in a drawer.
So browsed the internet for scrap gold price (i appreciate the price is not the same as on the high st)
Walked into town with a low figure in mind.
No complaints about the staff BUT £11 a gram for scrap gold is an absolute joke(although not a funny one)
Walked a few hundred yards up the road to a reputable jewellers Jacksons where they offered me £26 a gram .

April 25, 2026
Unprompted review
H&T Pawnbrokers logo

Reply from H&T Pawnbrokers

Good afternoon,

We're sorry to hear about your experience in our store and have sent you a request for more information so we can investigate this further.

Kind regards,

H&T Team

Rated 5 out of 5 stars

They are helpful and very professional

They are helpful and very professional! I’m glad that I chose them!

April 18, 2026
Unprompted review
H&T Pawnbrokers logo

Reply from H&T Pawnbrokers

Good afternoon,

Thank you so much for your kind words! We can’t wait to see you again in our store.

Many thanks,
H&T Team

Rated 5 out of 5 stars

I couldn't fault them at all the staff…

I couldn't fault them at all the staff were very nice friendly and helpful at the high road Tottenham north London branch they are brilliant and I wouldn't change anything 5 stars 🌟🌟🌟🌟🌟

April 22, 2026
Unprompted review
H&T Pawnbrokers logo

Reply from H&T Pawnbrokers

Good afternoon,

Many thanks for taking time to share your experience in our Tottenham store, we really appreciate the
feedback.

Many thanks,
H&T Team

Rated 5 out of 5 stars

Absolutely delighted with my experience…

Absolutely delighted with my experience purchasing a Breitling watch. The team offered fantastic part‑exchange value on my old watches, far better than I expected, and the price matching on the new Breitling was exceptional.

A special mention goes to Toni, who truly went the extra mile. She worked tirelessly to secure the best possible price match and valuation, keeping me updated throughout and making the whole process smooth and enjoyable. Her professionalism and dedication really stood out.

Overall, an excellent shop with outstanding customer service. Highly recommended.

April 23, 2026
Unprompted review
H&T Pawnbrokers logo

Reply from H&T Pawnbrokers

Good afternoon,

We are so pleased to hear about your experience in one of our stores. We have fed this back, thank
you for taking the time out of your day to let us know!

Many thanks,
H&T Team

Rated 5 out of 5 stars

Great honest service

Can't fault them anywhere in the whole process on both visits very polite handled my item with care kept me informed about all information and I felt comfortable about the amount 👌

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

The staff were extremely rude in the…

The staff were extremely rude in the Darby shop , and the people there made me feel ashamed for pawning my belongings. I left feeling embarrassed, disrespected, and looked down on during the entire experience.

April 19, 2026
Unprompted review
H&T Pawnbrokers logo

Reply from H&T Pawnbrokers

Good afternoon,

We're sorry to hear about your experience in our store and have sent you a request for more information so we can investigate this further.

Kind regards,

H&T Team

Rated 2 out of 5 stars

Need to be more thorough

I waited for days to receive a ring that rattles! Why would you send out a ring with a setting so loose it makes a rattling noise?
As per instructions I’ve sent it back recorded which cost me £10.95. The return process is archaic but they did refund my return cost so have updated a star.

April 17, 2026
Unprompted review
H&T Pawnbrokers logo

Reply from H&T Pawnbrokers

Good afternoon,

Thank you for taking the time to leave us a review and making us aware of your experience. We have sent you a request for more information so we can investigate the matter for you.

Yours sincerely,
H&T Team

Rated 5 out of 5 stars

Amazing team

The staff are so lovely, professional and very friendly. I would highly recommend this place to anyone, you will not be disappointed. Keep up the amazing work that you do. 👍

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Bianca very professional

What can I say that the process easy & straight forward. Bianca her customer service skills are second to none she was polite helpful & very professional.

10 out of 10

April 13, 2026
Unprompted review

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