Very good service from the staff in the Swindon branch, who are always polite, friendly, helpful and professional. I've also had dealings with the centralised customer services centre, and the servi... See more
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H&T began serving communities around London in 1897. Since then, we have expanded to become one of the most established and leading alternative finance providers in the UK. We offer a broad range of products to our customers that include pawnbroking, foreign exchange, gold buying, cheque cashing, and retail. Since 2006, H&T has accelerated its development by adding new products and services, expanding the store network and developing a complete online service. Our continued investment in the business and the communities we serve has resulted in us growing to become one of the leading providers in the UK with over 280 stores nationwide. In August 2025, H&T Group was acquired by FirstCash Holdings Inc. FirstCash is a leading international operator of pawn stores and provider of technology-driven point-of-sale payment solutions, focused on serving cash and credit-constrained consumers. The Acquisition represents FirstCash's entry into the UK pawnbroking market. We believe everyone should be given choices in how to deal with their financial needs. We endeavour to provide the best service and the broadest choice of financial solutions for the widest group of people
Contact info
Times house, SM1 4AP, Sutton, United Kingdom
- 0800 838 973
- info@handt.co.uk
- handt.co.uk
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Lovely staff
Lovely staff, very helpful and eager to get me a bargain

Reply from H&T Pawnbrokers
First time
First time I’ve ever been to a pawnbrokers & I must say how well I was looked after.
The cashier who looked after me explained everything that I needed to know & when I asked questions she answered very professionally.
A very nice cup of coffee by the way

Reply from H&T Pawnbrokers
DO NOT sell them your scrap gold
I visited H & T Pawnbrokers Watford High St
I had a small amount of scrap gold (broken rings/bracelets) that had been gathering dust in a drawer.
So browsed the internet for scrap gold price (i appreciate the price is not the same as on the high st)
Walked into town with a low figure in mind.
No complaints about the staff BUT £11 a gram for scrap gold is an absolute joke(although not a funny one)
Walked a few hundred yards up the road to a reputable jewellers Jacksons where they offered me £26 a gram .

Reply from H&T Pawnbrokers
They are helpful and very professional
They are helpful and very professional! I’m glad that I chose them!

Reply from H&T Pawnbrokers
I couldn't fault them at all the staff…
I couldn't fault them at all the staff were very nice friendly and helpful at the high road Tottenham north London branch they are brilliant and I wouldn't change anything 5 stars 🌟🌟🌟🌟🌟

Reply from H&T Pawnbrokers
Absolutely delighted with my experience…
Absolutely delighted with my experience purchasing a Breitling watch. The team offered fantastic part‑exchange value on my old watches, far better than I expected, and the price matching on the new Breitling was exceptional.
A special mention goes to Toni, who truly went the extra mile. She worked tirelessly to secure the best possible price match and valuation, keeping me updated throughout and making the whole process smooth and enjoyable. Her professionalism and dedication really stood out.
Overall, an excellent shop with outstanding customer service. Highly recommended.

Reply from H&T Pawnbrokers
Great honest service
Can't fault them anywhere in the whole process on both visits very polite handled my item with care kept me informed about all information and I felt comfortable about the amount 👌
I needed cash for an…
I needed cash for an emergency...everything explained, along with my options.
Great service 👏 money was in my account in no time.
The staff were extremely rude in the…
The staff were extremely rude in the Darby shop , and the people there made me feel ashamed for pawning my belongings. I left feeling embarrassed, disrespected, and looked down on during the entire experience.

Reply from H&T Pawnbrokers
I went to H&T to sell my gold chains
I went to H&T to sell my gold chains. I got a good price which I was happy with and the transaction was quick and simple.
Need to be more thorough
I waited for days to receive a ring that rattles! Why would you send out a ring with a setting so loose it makes a rattling noise?
As per instructions I’ve sent it back recorded which cost me £10.95. The return process is archaic but they did refund my return cost so have updated a star.

Reply from H&T Pawnbrokers
Great staff great manager
Great staff great manager, albany road cardiff
East Ham branch amazing service and…
East Ham branch amazing service and staff very professional in the work. And thank you very much much appreciated
Amazing team
The staff are so lovely, professional and very friendly. I would highly recommend this place to anyone, you will not be disappointed. Keep up the amazing work that you do. 👍
Always a pleasure to purchase, sell or pawn at the Sittingbourne branch
Always a great experience at Sittingbourne branch nicola goes out of her way to make sure your experience is as smooth as can be and you walk away with a smile.
Excellent
Excellent service from Ian and Paula. Easy and extremely fast thank you
Bianca very professional
What can I say that the process easy & straight forward. Bianca her customer service skills are second to none she was polite helpful & very professional.
10 out of 10
Both the staff at Golders Green were…
Both the staff at Golders Green were kind and friendly. Appraised my 24k gold bracelet and given me higher one. Definitely I will come back xx
Wonderful friendly efficient knowledge…
Wonderful friendly efficient knowledge staff. Especially Amanda in the Acomb, York branch. Massive thank you for making it a simple experience for me
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