Excellent service, they completed the job very well but I had a little issue with a staff
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our rep was on time, professional, efficient and very personable. He did a wonderful job. I would recommend him again. We were scheduled to have two people to install but, only one showed up. Proces... See more
Company replied
Manuel did a very thorough job of removing the bathroom chalking and replacing it, as well as sealing the showerhead. He was very diligent in his work and in his attention to detail. I would request h... See more
Company replied
After a few reschedules due to earlier delays, the TV mount was installed. One technician was very experienced; the other seemed to make assumptions without properly checking the wall studs first.
Company replied
Company details
- #13 of 13 best companies in Handyman
- #8 of 9 best companies in Bathroom Remodeler
- #122 of 166 best companies in Furniture Store
- #7 of 9 best companies in House Cleaning Service
- #5 of 5 best companies in Kitchen Remodeler
About Handy
Written by the company
Handy is the leading platform for connecting individuals looking for household services with top-rated, pre-screened independent service professionals. From home cleaning to handyman services, Handy instantly matches thousands of customers every week with professionals in cities all around the world. With a seamless 60-second booking process, secure payment and always on customer service, Handy is the easiest, most convenient way to book home services.
Handyman Services
Furniture Assembly
TV Mounting
Hanging Items
The Handy Happiness Guarantee
Your happiness is our goal. If you’re not happy, we’ll work to make it right.
Have questions? Visit our Help Center.
Contact info
https://help.handy.com/hc/en-us, New York, United States
- 888-306-2101
- support@handy.com
- handy.com
4.1
Great
21K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My guy placed the TV exactly where and…
My guy placed the TV exactly where and at the height that I requested. Great service. I highly recommend Handy!
February 1, 2025
Reply from Handy
Hi Michael,
We truly appreciate your feedback and the time you took to leave us a review!
Thanks for the wonderful review! We are always happy to hear when homeowners are seeing success and value with Angi.
Wishing you a great rest of your day! 😄
Best,
Hector CX Team
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This company is a scam
This company is a scam. They were charging my credit card for months for cleanings I never had. When I went to use the credits, they deactivated my account, and customer service (only by chat) was never able to give me an answer, and they disconnected the chat. stay away!
January 27, 2025
Unprompted review
Reply from Handy
Hi Andrew,
Thank you so much for taking the time out of your day to leave us your feedback.
We're so sorry to hear that your experience wasn't as expected. We understand that it can be frustrating and we want to assure you that we don't do scam activities. It's important to us to make the platform better and provide you with assistance. We kindly request you send us an email at support@handy.com. When emailing for the quickest service, please include your full name, phone number, and email address associated with your Handy account.
We're here to help!
Best,
Klaidy Handy CX Team
Cleaning for New Year
The cleaning crew came ready to get right to work. They had supplies and equipment for the job. They listened to what I wanted and things went smoothly.
December 31, 2024
Reply from Handy
Hi Joan,
Thanks so much for sharing with us your positive experience with this pro! It's great to hear that you have found a pro you can entrust your future projects with. If you haven’t done so already, feel free to leave them a review either through the app or at www.angi.com.
Best,
Hector, CX Team
Bait and Switch Tactics
Bait and Switch Tactics - Avoid Handy at all Costs
I booked Handy for a thermostat installation on December 28th at 10 AM. At 9 AM that day, they emailed to reschedule for December 30th at 6 PM. Incredibly, at 5 PM on the 30th, they rescheduled again for January 8th.
This is completely unacceptable. It seems like Handy has a pattern of baiting customers with appealing booking times and then endlessly rescheduling until people give up. Reading other reviews, it's clear I'm not the only one who has experienced this.
It feels like a deliberate scam to keep installation fees without doing the work. I'm extremely disappointed.
I strongly advise anyone considering Handy to look elsewhere for reliable service.
December 30, 2024
Unprompted review
Reply from Handy
Hi Inigo,
Thank you very much for sharing your feedback with us.
We're sorry to hear that your Thermostat installation booking was rescheduled and we understand how frustrating that must be. Please accept our sincere apologies for your recent experience as you were counting on us to provide you with a service. We would like to check what happened with your booking. Please send us an email including your full name, phone number and email associated with your Handy account to support@handy.com.
We look forward to hearing from you soon.
Best,
Klaidy Handy CX Team
Don't Waste Your Time
I've been using Handy for a few years using home cleaners. I've not had any problems other than canceling a booking. My last booking was canceled 24 hrs in advance and they issued me a credit because they charged me for it (which was dumb). Trying to use the credit issued is usually straight forward right? You'd think it would apply to your next booking... Nope, they try to add the credit to future bookings to keep you with a weekly plan. I'm done with this POS company. I'm also disputing the charge with my cc company and, I'm canceling my account. It's a shame that some business owners think that in order to have a business that thrives you need to rip people off. The people they hire are dodgy too. They say they'll show up and they don't and they'll bill you for that too.
December 7, 2024
Unprompted review
Reply from Handy
Hi there,
Thank you for your review. We know that last minute cancellations are an inconvenience for you and we apologize if this may have caused any frustrations. If your do not agree with the credit issued to your account or need further assistance, please contact us at support@handy.com including your name, number and email address. We're happy to find more solutions for you and we will gladly assist you.
Best,
Ammi, Handy CX Team
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Needed to mount a TV in the room that…
Needed to mount a TV in the room that was recently completed. I had a kind of renovation in the room, the design, furniture and all that. TV was the last thing to be mounted to the wall.
I asked these guys for a help, booked specialists, specifying the date and the time, the application was completed quickly and without any troubles. It was surprising.
Then, the next day guys arrived and helped to install the TV correctly. The payment was minuscule, which is also delightful for me. Kudos, to ya'll
December 19, 2024
Unprompted review
Reply from Handy
Hi Marlon,
Thank you for taking the time to leave your amazing review 😄️
We're thrilled to hear that your TV Mounting booking 📅️ went well! We're extremely pleased to hear that the professional who completed the job did it great. We appreciate your words and look forward to matching you with excellent professionals.
Have a wonderful day!
Best,
Ammi, CX Team
There is NO WAY that Handy has a 4.2…
There is NO WAY that Handy has a 4.2 star rating. They have zero customer service, zero accountability, and will do all they can to ensure they get your money whether you get an actual service from them or not. Pay your teenage kid to do whatever task you were going to ask Handy to accomplish. At least then you know you stand a decent chance of getting decent service.
Edit: I have again reached out to both LG and Handy and still have little hope that I will see this problem resolved.
December 12, 2024
Unprompted review
Reply from Handy
Hi Scott,
Thank you for your sharing feedback.
We're sorry to hear that your bookings didn't go as we wished. We understand that can be frustrating and we would like to check what happened with your booking. Please send us an email including your full name, phone number and email associated with your Handy account to support@handy.com.
We look forward to hearing from you soon.
Best,
Klaidy Handy CX Team
Avoid this company
Avoid this company. They not only overcharge but also refuse to issue refunds, even when the professional cancels at the last minute, leaving you stranded. There’s no way to reach customer service by phone—only a chat option where I waited over an hour for assistance, only to receive no real help. They claimed I canceled the service, which was untrue, and the professional blatantly lied. To make matters worse, the professional called me at work, attempted to renegotiate a time more convenient for him, and even suggested I pay him directly outside the app. The experience was incredibly unprofessional and shady, both on the part of the service and the individual they hired.
December 10, 2024
Unprompted review
Reply from Handy
Hi Lisa,
Thank you for your feedback. If there is anything we can do to help you have a more positive experience, feel free to reach out to us at homeowner@angi.com.
Best,
Hector Handy CX Team
Handy could teach a How To Suck class
Scheduled an apt 2 weeks in advance. Stayed home from work. They canceled 1 hour before appointment time. They rescheduled without my consent for a Friday night. Two days later. I went online to cancel and get a refund. That took 45 minutes.
December 4, 2024
Unprompted review
Reply from Handy
Hi Glen,
We're sorry to hear that the booking didn't go as planned. We understand that can be upsetting as we want to make every customer’s experience great, and we assure you this is not the kind of service we provide. It is very appreciated for bringing this to our attention since it helps us improve and provide excellent service. We want to give you better service and support in everything you need so please send us an email at support@handy.com including your full name, phone number and email associated with your Handy account so we can help you.
We'll be happy to assist you.
Best,
Estefany Handy CX Team
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Overseas company, subbing work and being greedy.
Handy rubbish sent out a guy and his team to clear a house of rubbish. I am in the trade so was able to negotiate a fair price. The guys that arrived were absolutely amazing but I discovered 40% of their earnings go to Handy Rubbish who are based overseas and just sub the work out. This amount is before they tip. Not a fair set up at all.
November 27, 2024
Unprompted review
Reply from Handy
Hi Vicky,
Thanks for sharing your feedback!
We are happy to hear you had a positive experience with the professional. We understand that can be upsetting as we want to make every customer’s experience great, don't hesitate to get in touch with our Customer Care team at 888-811-2644 or send us an email at homeowner@angi.com and we'd be more than happy to address any specific questions or concerns you might have.
Best,
Estefany CX Team.
Purchased an install from Lowe's
Purchased an install from Lowe's, who uses handy. I never got a name of the installer or any contact information, i was unable to get the information from them. on the day of the scheduled install i got a message saying they had to reschedule because they did not have a pro to do the installation. This is unacceptable from any company.
Their customer service sucks they kept sending me to their parent company Angi who just kept telling me to wait they would find a pro at some point.
Again this is unacceptable.
how can you schedule an installation before you have anyone set up to do the work.
November 19, 2024
Unprompted review
Reply from Handy
Hi there,
Thank you so much for sharing your feedback with us,
We're sorry to hear that the booking didn't go as planned. We understand that can be upsetting as we want to make every customer’s experience great, and we assure you this is not the kind of service we provide. It is very appreciated for bringing this to our attention since it helps us improve and provide excellent service. We want to give you better service and support in everything you need so please send us an email at support@handy.com including your full name, phone number and email associated with your Handy account so we can help you.
We'll be happy to assist you.
Best,
Estefany
Horrible company
Horrible company. I used them for a 6 month trial for cleaning and the last cleaning the cleaner stole clothes, money in private areas so they went through all my stuff, phone chargers, and probably more but that’s what I noticed so far. They also left my freezer open and a light in a cabinet in my kitchen that melted a bag and couldn’t caused a fire. I filed a claim but I doubt they do anything. Don’t ever use this company for anything
November 14, 2024
Unprompted review
Reply from Handy
Hi there,
Thank you for your feedback.
We're sorry to hear that the booking didn't go as planned. We understand that can be upsetting as we want to make every customer’s experience great, and we assure you this is not the kind of service we provide. It is very appreciated that you brought this to our attention since it helps us improve and provide excellent service. We want to give you better service and support in everything you need so please send us an email at support@handy.com including your full name, phone number and email associated with your Handy account so we can help you.
We'll be happy to assist you.
Best,
Estefany Handy CX Team
I just got off the phone
I just got off the phone. I had purchased a TV from Target who used Handy to perform the installation. Well, I thought I had scheduled the service, but I got no response via email. When I went on Handy's chat service, I was told that I needed to call Target back to fix the issue. After going thru two phone people at Target, they sent me back to Handy which had no idea what I was talking about. I've given up and will contact a third party to get my TV mounted.
November 11, 2024
Unprompted review
Reply from Handy
Hi there,
We appreciate your feedback and we apologize if any experience you had was anything less than positive. Please note that if you purchased a product online, you can book the service in addition to your product when checking out online. For Target In-Store: you will purchase a voucher for your service when visiting a Target store.
We'd welcome the opportunity to address any concerns you may have and provide you with more information to assist you accordingly. Please reach out to us at support@handy.com and we'll be happy to assist.
Best,
Ammi
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Avoid at any cost
I first encountered Handy when I bought a Google Nest thermostat that included installation.
Google referred the scheduling to Handy. I've now had FOUR different appointments and each time NO ONE has shown up.
Every time I contact Handy about this (and you have to use chat, the phone number DOES NOT work), all they want to do is reschedule. Then (like GroundHog Day), it happens all over again. I wait around and NO ONE shows up.
I'm now going back to Google Home so they understand what a problem and embarassment this company is to them.
October 30, 2024
Unprompted review
Reply from Handy
Hi there
We're so sorry to hear that your recent experience did not meet your expectations and that your professional didn't arrive at your booking. It is highly unusual for a pro not to arrive at a scheduled booking and we are concerned to hear this has happened to you more than once. Rest assured that this is behavior that we take very seriously and are committed to addressing this promptly. We kindly request you send us an email to support@handy.com including your name, number, and email address for a faster response.
We'll be happy to assist you.
Best,
Ammi, Handy CX Team.
HANDY RUNS A SCAM
This is the worst company that we have dealt with while setting up our house. We reserved two times and requested for a handyman for two job. Both the times, they cancelled the job stating that "Handyman not available just the day before". And here is the worst part, they don't refund your money to your credit card. They refund it to your Handy Account. Who does that? The first time, they did not refund our money to our credit card, we went ahead and booked another service and they asked for more money. So, we went ahead; but then again they cancelled the service and then we are stuck with $178 in our Handy account. Handy, you guys have a horrible Business model and its a very cheap and unreliable way to do business. Shame on you Guys.
October 24, 2024
Unprompted review
Reply from Handy
Hi Prabaha,
Thank you for your feedback.
We're saddened by the experience of your bookings being rescheduled multiple times and we understand how frustrating that must be. Additionally, we appreciate you bringing this to our attention and we want to assure you that it's important to us to make the platform better and provide you with assistance. We kindly request you send us an email at support@handy.com. When emailing for the quickest service, please include your full name, phone number, and email address associated with your Handy account.
We look forward to hearing from you.
Best,
Klaidy Handy CX Team
Reply from Handy
Hi Ashwin 👋
Thank you for sharing your amazing review!
We're thrilled to hear that the service you hired went well, we're also extremely pleased to hear that the pro that completed the job did a quick and efficient service. We also noticed that you left him a 5-star rating on the booking and we appreciate you taking the time to do so. We look forward to working with you again soon.
We wish you all the best for today 😉
Best,
Estefany, Handy CX Team
I hired a professional they charge me…
I hired a professional they charge me $200 for cleaning and then they replace them with an illegal migrant man and I was extremely scared. I tried to cancel the booking and they refused. This is a bait and switch. They bait you with this really great cleaner with great reviews, and then they switch it at the last minute to a scary criminal
October 1, 2024
Unprompted review
Reply from Handy
Hi Rachel,
Thank you so much for your feedback.
We're sorry to hear that your House Cleaning booking didn't go as planned. We understand your frustration and we want to assure that your safety is very important. All the professionals in the platform are well vetted and background checked before they are allowed to our platforms and before claiming any job. You can view more about our screening process at https://www.handy.com/trust-and-safety.
Additionally, we are so sorry for any inconvenience it may have caused you and we want to assure you that it's important to us to make the platform better and provide you with assistance. We kindly request you send us an email at support@handy.com. When emailing for the quickest service, please include your full name, phone number, and email address associated with your Handy account.
We're here to help!
Best,
Klaidy Handy CX Team
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The machine I hired leaked everywhere
The machine I hired leaked everywhere. When I complained they said they would need to get an engineer to look at the machine. Never heard from them again. Shockingly poor 💩
customer service .
March 1, 2024
Unprompted review
Reply from Handy
Hi Dave,
Thank you so much for taking the time out of your day to leave us your feedback.
We're so sorry to hear that your experience wasn't as expected. We want to make every customer’s experience great, and we assure you this is not the kind of service we provide. It is very appreciated for bringing this to our attention since it helps us to improve and provide you with excellent service.
We would like to give you a better service and support you in everything you need so please send us an email at support@handy.com including your full name, phone number and email associated with your Handy account so we can help you.
It will be a pleasure to assist you
Best,
Klaidy Handy CX Team.
Amazing installation
Amazing installation. The two guys left the TV square and plumb against the wall so over time, it won’t tip to one side. Left the TV clean and spotless.
September 1, 2024
Reply from Handy
Hi Esteban,
Your review means a lot to us. Thank you for taking the time to share your thoughts!
We're happy to hear that you were impressed with the installation. It’s great to know that our team’s attention to detail ensured your TV is perfectly square and secure against the wall. We also appreciate your compliment on how they left everything clean and spotless. Your satisfaction is our top priority, and your feedback truly motivates us to keep delivering exceptional service. We noticed your 5-star rating and are very thankful for your feedback!
Hope the rest of your day goes well! 😄
Best,
Hector, Handy CX Team
Reply from Handy
Hi Dennis,
Thank you so much for your wonderful review!
We're so happy that your expectations were fulfilled and your TV Mounting 📺 went well! We're totally thrilled that your pro, Rene A. did a great job 👷️ We appreciate your words and look forward to matching you with excellent pros ⭐️
Hope you have an absolutely awesome day ahead!
Best,
Ammi, Handy CX Team
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