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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the staff to be polite, professional, and efficient, often arriving on time and completing the job quickly. People appreciated the responsiveness of the service, with some noting same-day or next-day collections. The initial communication and ease of booking were also frequently mentioned as positive aspects. However, some people were dissatisfied with the pricing, reporting instances where the final price differed from the initial quote. A few other people also felt that the service itself was poor, with some experiencing no-shows, incomplete jobs, or rude interactions. There were also concerns about the company's contact methods and the overall product delivery.

What people talk about most

Service

Users describe ambiguous interactions with service. While some customers praise the professional and... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers report being quoted one price,... See more

Staff

Clients share positive opinions on staff. Many customers praise the politeness, professionalism, and... See more

Customer communications

Reviewers highlight ambiguous aspects of contact. Some customers found it easy to communicate, even calling... See more

Product

Consumers find product to be ambiguous. While some customers appreciated accurate pictures of items and... See more

Based on these reviews

Rated 3 out of 5 stars

Rang the company after sending pictures, and agreed a price. When the van arrived they took pictures and rand the office . I then got a call from the office saying the price was now £140 originally... See more

Company replied

Rated 3 out of 5 stars

Easy to communicate initially (especially as I called them on a Saturday at 5pm). I sent pictures and a video of the rubbish and was very explicit of what would need taking. I was given a quote of... See more

Company replied

Rated 3 out of 5 stars

The actual removal of the bulky item was painless. With me it was the reception admin person who failed to send me an email to confirm booking which requires me to respond that I accept the booking an... See more

Rated 4 out of 5 stars

Arrived the very next day after calling and collected all of the rubbish from my front garden. Driver was very helpful. Bear in mind what most others are saying. The quoted price was far cheaper than... See more

Rated 1 out of 5 stars

I received an awful service. Called & made a next day appointment for a removal of a large item. I received a callback and a confirmation email of the appointment. Made sure on the morning that everyt... See more

Rated 1 out of 5 stars

Most pathetic service by 2 scammers . Over the phone was booked 200£ fee to collect a few things . When they arrived they requested 550£ and said if we dont pay they will bring all back from the van .... See more

Company replied

Rated 1 out of 5 stars

They increased the price when they arrived as I had more rubbish than expected, sounds reasonable except the price was more than double! We did not realise we need to supervise them throughout the... See more

Company replied

Rated 1 out of 5 stars

Prior to the collection, I sent a photo of the items to be removed and was quoted £160. However, when the team arrived, I was informed that the price had increased to £450 — almost triple the orig... See more

Company replied

Rated 1 out of 5 stars

Don't go near them! Arranged a same day collection of a 4 seater sofa and they failed to tell me that they were not collecting having told me it was a definite collection. Utterly useless company.... See more

Company replied

Rated 1 out of 5 stars

Avoid this company at all costs! Very unprofessional rubbish collector. They stole my brand new travel suitcase and refused to return despite me calling them just 2 minutes after they left my property... See more

Company replied

Rated 1 out of 5 stars

Sent photos to this company got a quote of £200 . On arrival they photographed the load again and the “office” phoned asking £375 . Sent them away as a quote is a legally binding agreement not an esti... See more

Rated 1 out of 5 stars

Just an introductory company that use random man in van. Quoted price doubled when they arrived, settled on a price I was ok with/expected. The guys in the van were great and really reasonable, just... See more

Company replied

Rated 1 out of 5 stars

Sent photos, agreed a price at £200 and then get a call as they arrive on site to say that £200 is now £450 as there is a 'tonne' of rubbish. Absolute nonsense since it was a bit of turf and about 4 b... See more

Company replied

Rated 1 out of 5 stars

Avoid! I engaged with what I thought was a local waste business but all the comms then came from this company. Quoted from photos I had sent. One guy turned up, not two; he sent same photos back to t... See more

Company replied

Rated 1 out of 5 stars

WARNING THE WORST COMPANY EVER : ( I am absolutely disgusted with Handy Rubbish. I am extremely stressed and will be taking them to court. they asked for me to pay £500 deposit upfront for rubbish co... See more

Rated 1 out of 5 stars

Very bad experience, very poor communication. Once they come, price goes up twice with no reason. Highly do not recommend!

Company replied

Rated 1 out of 5 stars

This company is a complete scam. They quote you a low price at first and then massively increase it once they turn up. They also left a lot of damage to the property - probably deliberately

Company replied

Rated 1 out of 5 stars

I couldn't be more disappointed with a company I have dealt with here in the UK. This has been a bad experience and I would not work with this company again in the future.

Company replied

Rated 1 out of 5 stars

One Star – Aggressive, Rude, and Incompetent: Avoid Handy Rubbish I booked Handy Rubbish to collect some gardening waste, and it turned out to be one of the worst service experiences I’ve... See more

Company replied

Rated 1 out of 5 stars

Turned up late. They contacted their boss and said as there was domestic rubbish it would be £80 extra which there wasn't. I agree a price from 140 to 180 pounds just to get rid of rubbish. They had t... See more

Rated 5 out of 5 stars

We paid more than we hoped as we'd forgotten how packed our garage had become but Yordan and David were excellent at advising and guiding us about the items we planned to retain and those we wanted th... See more

Company replied

Rated 5 out of 5 stars

Good experience with this company - the phone call came immediately after I sent an online query. I sent pictures of our rubbish and was given a quote. They turned up when they said they would, and by... See more

Company replied

Rated 5 out of 5 stars

They arranged a team next day on a weekend. Had other prices but they could do first. They worked from pictures I sent, no extras. May not have used if seen the reviews but mine was excellent. Commer... See more

Company replied

Rated 5 out of 5 stars

The service was great and professional. I needed a lot more collected than I previously asked for and they were more than happy to do it. It ended up taking too trips but they cleared my entire house.... See more

Company replied

Rated 5 out of 5 stars

Excellent same-day service! They collected my chopped tree green waste, kept me updated, and left the space clear. I’ll definitely use them again in the future.

Company replied

Rated 5 out of 5 stars

An absolutely fantastic service! I called them on a Sunday for a last-minute urgent job, and everything,from booking to pick-up, was arranged within the hour. They were polite, respectful, and profes... See more

Company replied

Rated 5 out of 5 stars

We contacted Handy Rubbish at short notice but they were very responsive, turned up at the right place and on time and did the job quickly and efficiently and at a much cheaper price than we were quot... See more

Company replied

Rated 5 out of 5 stars

I shopped around before choosing this company. I spoke to Jessie on the phone to get a price for the three items of furniture I wanted removed. The price was confirmed by email. I had read other revie... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing service would highly recommend. Wasted no time collecting my furniture and away it went. Thank you

Company replied

Rated 5 out of 5 stars

I had great experience. I spoke to the team over the phone first. Agreed to the date and time. Lisa was very helpful. The team arrived in the indicated time slot and collected rubbish.

Company replied

Rated 5 out of 5 stars

I am very pleased with the service provided by the team. Professional team and excellent service. They were on time and did a very good job. I will definitely use them again in future. Thank you s... See more

Company replied

Rated 5 out of 5 stars

The guys arrived on time. super friendly. They worked fast and efficiently in spite of an awkward staircase. I was very pleased, thank you.

Company replied

Rated 5 out of 5 stars

Great value for money, reliable and on time! Will definitely use this company again!

Company replied

Rated 5 out of 5 stars

Very polite professional operatives, came & cleared away rubbish also the office staff were very helpful& would definitely use this service in the future

Company replied

Rated 5 out of 5 stars

Responsive customer service. And they stick to the initial quote.

Company replied

Rated 5 out of 5 stars

A very efficient service that I would use again and also not hesitate in recommending. They offer a fair price and came within an hour of making the call. Excellent!

Rated 5 out of 5 stars

I called to enquire about the removal of assorted items. The process was extremely easy and surprisingly fast. They booked me in for that same day. They arrived on time, called me beforehand and colle... See more

Rated 1 out of 5 stars

Please do not use this company to remove your rubbish. I beg you out of respect for my family and the damage this company has done to our flat that you please find another company to remove... See more

Company replied

Rated 1 out of 5 stars

Not great you send them pictures and they tell you £250 and then turn up later than said and say its more money so wouldn't use them

Rated 1 out of 5 stars

Terrible experience. I called them up to arrange a collection for waste at my mums house. Told them the items they quoted me £180. I then went and read reviews here and I saw that often they would c... See more

Company replied

Rated 1 out of 5 stars

Really poor buisness module, called me up on a shoot location to cancel a job because the team dont want to wait around till the agreed collection time. What kind of business runs a model like this be... See more

Rated 1 out of 5 stars

Sent pictures for a quote - was quoted £140 Driver turned up, wanted £440. Pictures were accurate and showed what needed to be taken. Total waste of time.

Company replied

Rated 1 out of 5 stars

Pathetic scammers ! They quote one price but when the van arrives they quote triple ! Avoid these scammers at all cost

Company replied


Company details

  1. Garbage Collection Service
  2. House Clearance Service

Information provided by various external sources

If you have ever wondered about the best ways of clearing rubbish in your office or freeing up more space in your home, then Handy Rubbish is the rubbish removals company in London that offers the perfect service for you. If you have ever worried about getting rid of a certain piece of furniture or how to dispose of garden waste, then we are the company you need to call. We specialise in providing the very best in waste removal for every possible situation. No matter what it is that you need cleared, our rubbish removal company is here to make sure that you get exactly what you need. But if you are worried or concerned about the best possible way to go about junk removal and rubbish clearance, we can assure you get the right solution for your unwanted possessions.


Contact info

3.0

Average

TrustScore 3 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Can I give zero stars

Turned up late. They contacted their boss and said as there was domestic rubbish it would be £80 extra which there wasn't. I agree a price from 140 to 180 pounds just to get rid of rubbish. They had to take everything through the house and that didn't stop them from banging into things. VERY UNFRIENDLY

April 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Fast and efficient

I called to enquire about the removal of assorted items. The process was extremely easy and surprisingly fast. They booked me in for that same day. They arrived on time, called me beforehand and collected all the trash quickly.

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

They revised price well above quote

Sent photos to this company got a quote of £200 . On arrival they photographed the load again and the “office” phoned asking £375 . Sent them away as a quote is a legally binding agreement not an estimate. They should probably change their website to something more honest.

March 13, 2026
Unprompted review
Rated 4 out of 5 stars

Competent clearance

Arrived the very next day after calling and collected all of the rubbish from my front garden. Driver was very helpful. Bear in mind what most others are saying. The quoted price was far cheaper than other firms until the driver turned up, when it doubled! However, after some polite negotiation the price was reduced to a figure I was happy to pay. Everybody happy!

February 13, 2026
Unprompted review
Rated 3 out of 5 stars

The actual removal of the bulky item…

The actual removal of the bulky item was painless. With me it was the reception admin person who failed to send me an email to confirm booking which requires me to respond that I accept the booking and with out that the workmen turned up and I did not let them in until that email came into my inbox. Then even more painful waiting to send me an email to provide the bank details had to pay one of the workmen instead and send that as proof of payment instead. The workmen were very polite and did their job very quickly though. Shame about the reception/admin staff.

March 7, 2026
Unprompted review
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Rated 1 out of 5 stars

Really poor buisness module

Really poor buisness module, called me up on a shoot location to cancel a job because the team dont want to wait around till the agreed collection time. What kind of business runs a model like this because they can't be bothered. Didn't care that I said I would be unrecommending them to all my production clients/contacts. Poor Behaviour and communication.

February 25, 2026
Unprompted review
Rated 1 out of 5 stars

on site quote over double the email one.

Sent pictures for a quote - was quoted £140
Driver turned up, wanted £440.

Pictures were accurate and showed what needed to be taken.
Total waste of time.

February 19, 2026
Unprompted review
Handy Rubbish logo

Reply from Handy Rubbish

Dear M M,

Thank you for sharing this, and we’re really sorry for the time wasted and the frustration caused. A jump from an emailed quote of £140 to £440 on arrival is a huge discrepancy, and if your photos accurately reflected the load, that’s not acceptable.

In all cases the on-site team re-assesses the actual volume/weight or waste type and how it differs from what was quoted, but that should be clearly evidenced and explained, never sprung on you in a way that feels like a bait-and-switch.

We’d like to investigate properly and come back with a clear explanation. Please DM your booking reference, postcode, and the date/time of the visit, and if you still have them, the photos you sent and the quoted email/message. We’ll review the quote notes and the crew report from that job and address it internally.

Again, we’re sorry for the experience.

The Handy Rubbish Team

Rated 5 out of 5 stars

Excellent Service

Absolutely amazing service would highly recommend. Wasted no time collecting my furniture and away it went. Thank you

February 12, 2026
Unprompted review
Handy Rubbish logo

Reply from Handy Rubbish

Dear Kelly,

Thank you for your lovely review. We’re really pleased to hear you found the service excellent and that the team got your furniture collected quickly and without any delay.

Thanks again for the recommendation, it means a lot, and we’ll be here whenever you need another collection.

The Handy Rubbish Team

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Rated 5 out of 5 stars

The service was great and professional

The service was great and professional. I needed a lot more collected than I previously asked for and they were more than happy to do it. It ended up taking too trips but they cleared my entire house. Would recommend.

February 10, 2026
Unprompted review
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Reply from Handy Rubbish

Dear Claire Burgess,

Thank you for your review, we really appreciate it. We’re glad to hear the team was great and professional, and that when the job turned out to be bigger than expected, they were happy to accommodate and get everything cleared.

Two trips or ten, the goal is the same: leave you with a completely cleared space and zero stress. Thanks again for the recommendation, and we’ll be here whenever you need us.

The Handy Rubbish Team

Rated 5 out of 5 stars

I had great experience

I had great experience. I spoke to the team over the phone first. Agreed to the date and time. Lisa was very helpful.
The team arrived in the indicated time slot and collected rubbish.

February 4, 2026
Unprompted review
Handy Rubbish logo

Reply from Handy Rubbish

Dear Monika Osemene Egan,

Thank you for your review, we’re really glad you had a great experience from start to finish. It’s great to hear everything was straightforward over the phone, the date and time were agreed smoothly, and that Lisa was so helpful.

We also appreciate you noting the team arrived within the time slot and got the rubbish collected promptly. Thanks again for choosing us, and we’ll be here whenever you need another pickup.

The Handy Rubbish Team

Rated 3 out of 5 stars

Overall positive experience apart from trying to increase the price

Easy to communicate initially (especially as I called them on a Saturday at 5pm). I sent pictures and a video of the rubbish and was very explicit of what would need taking.
I was given a quote of £100 which I was happy with as they would come the next morning (Sunday) at 10am.
I had read the other reviews and knew they would try to increase the cost on the spot, which they did by saying £160. I was very firm and said I would not pay a penny over the agreed amount of £100. After 10 minutes of back and forth, they eventually agreed to £100.
It was 10 minutes work for them (7 black bags of carpet and a few bits of wood). I even helped them load their van so it was easy work / money for them.
My advice to those using this company - be prepared for an upsell and stick to your guns!

January 25, 2026
Unprompted review
Handy Rubbish logo

Reply from Handy Rubbish

Dear MJ,

Thank you for the balanced review and for flagging this. Phone/photo quotes are guide estimates, but any change on arrival must be explained clearly and agreed before any loading. The back-and-forth you describe isn’t the standard we set, and we’re sorry it put you in that position.

We’re tightening our up-front scoping (extra angles, rough dimensions, access notes) and making on-arrival price confirmation mandatory before work starts to avoid surprises. Thank you as well for noting the quick Saturday response and Sunday slot.

If you’re willing, please DM your booking reference and postcode so we can review the visit with the team involved and reinforce expectations.

The Handy Rubbish Team

Rated 1 out of 5 stars

Pathetic scammers

Pathetic scammers ! They quote one price but when the van arrives they quote triple ! Avoid these scammers at all cost

December 20, 2025
Unprompted review
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Reply from Handy Rubbish

Dear A A,

Thank you for following up. We understand you’re unhappy, but posting the same allegation on multiple platforms won’t speed things up without the job details we’ve requested.

We’ve searched our system again and still can’t locate any booking matching your initials or the amounts you cite (£200 quoted / £550 charged). If you’d like us to investigate, please DM via this platform:
- Full booking reference and service address/postcode
- Job date/time window and the phone/email used to book
- The emailed quote and the final invoice/receipt you mention
- Any photos sent for the quote and CCTV timestamp (if applicable)

For clarity, phone/photo quotes are guide estimates; the final price is confirmed on site after assessing volume/weight, access and local charges. Any change must be explained clearly and agreed before loading. Pressure tactics or “pay or we unload” behaviour are not tolerated under our conduct policy.

We’re ready to review call notes, team photos and records as soon as we can verify the job and investigate everything in details!

The Handy Rubbish Team

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Rated 1 out of 5 stars

Don't go near them

Don't go near them! Arranged a same day collection of a 4 seater sofa and they failed to tell me that they were not collecting having told me it was a definite collection. Utterly useless company. Avoid at all costs!

January 22, 2026
Unprompted review
Handy Rubbish logo

Reply from Handy Rubbish

Dear Nix Kersley,

Thank you for the feedback, and we’re very sorry for the no-show you describe. If a same-day collection is confirmed, you should receive timely ETA updates and an immediate call if plans change. That clearly didn’t happen here, and it’s not the standard we set.

Please DM your booking reference, collection postcode, and the date/time window so we can pull the job file, review dispatch and call logs for that day, and address this with the team involved. We’re tightening real-time alerts and escalation so customers are informed promptly if a delay or cancellation becomes unavoidable.

The Handy Rubbish Team

Rated 5 out of 5 stars

Very happy with the service I received.

I shopped around before choosing this company. I spoke to Jessie on the phone to get a price for the three items of furniture I wanted removed. The price was confirmed by email. I had read other reviews which said that the price quoted goes up when the workers arrive, so I called back again to make sure that the price quoted was exactly what I would pay with no hidden extras. I was assured by Jessie that the price was correct. Milena and Runen came 30 minutes before the appointed time which was great for me. They were polite and helpful, and moved the items without any damage to walls in my narrow hallway. Milena took photos before and after collecting my items. All in all I was very happy, both with the price quoted and with the service I received from Milena and Rumen. I would use this company again. The price quoted was much better than others I called.

January 10, 2026
Unprompted review
Handy Rubbish logo

Reply from Handy Rubbish

Dear SER,

Thank you for the fantastic review! We’re delighted Jessie was able to confirm a clear, all-in price for your three items, and that Milena and Rumen arrived early, were polite and helpful, and navigated the narrow hallway with no scuffs. Great to hear the before/after photos and matched price gave you confidence, and that we compared well against other quotes.

If you book again, you’re very welcome to request the same rubbish removal team and we’ll do our best to arrange it. Thanks for choosing us!

The Handy Rubbish Team

Rated 1 out of 5 stars

Price Gougers

Sent photos, agreed a price at £200 and then get a call as they arrive on site to say that £200 is now £450 as there is a 'tonne' of rubbish. Absolute nonsense since it was a bit of turf and about 4 black bags of cardboard and paper. Sheer price gouging from a bunch of rogue traders. Avoid at all costs.

December 12, 2025
Unprompted review
Handy Rubbish logo

Reply from Handy Rubbish

Dear Stom Tacey,

Thank you for the feedback, and we’re sorry this felt like price gouging ad for your overall experience!

Our phone/email quotes are guide estimates; the final price is confirmed on site once the crew assess actual volume/weight, access/loading distance, and any local charges. That said, any large change must be explained clearly and agreed before loading so you can make an informed choice.

For context, turf/soil is charged by heavier bands because disposal is weight-based, while cardboard/paper is lighter and typically cheaper. Still, moving from £200 to £450 is a big jump and should be justified against the measured volume/weight on arrival.

If you’re willing, please DM your booking reference, job postcode/date, and the photos sent for the original quote. We’ll audit the call notes, crew photos and on-site assessment to check whether our process and pricing bands were applied correctly. Where we’ve fallen short on clarity, we’ll address it with the team.

We’re always working on improving the pre-arrival scope checks and on-arrival confirmations to prevent surprises.

The Handy Rubbish Team

Rated 5 out of 5 stars

Prompt and efficient rubbish collection

Good experience with this company - the phone call came immediately after I sent an online query. I sent pictures of our rubbish and was given a quote. They turned up when they said they would, and by that point we'd added a few things to the pile, which increased the price but it was still reasonable. The rubbish was also in several piles in different places in the garden and they were happy to collect all of it from different places and take it away,

December 10, 2025
Unprompted review
Handy Rubbish logo

Reply from Handy Rubbish

Dear Sara Jayne Townsend,

Thank you for the great feedback! We’re glad the team called you straight away, provided a photo-based quote, arrived when promised, and were happy to collect from several garden spots.

Appreciate you noting that the added items increased the price but still felt reasonable. If you need another collection, just send photos and we’ll get you booked in.

The Handy Rubbish Team

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Rated 1 out of 5 stars

Terrible experience. Con artists

Terrible experience. I called them up to arrange a collection for waste at my mums house. Told them the items they quoted me £180. I then went and read reviews here and I saw that often they would come to collect and increase the price. So to avoid this, I drove to my mums house and took pictures from every angle and wrote a list of every item. She then quoted me in writing that the collection would be £200. Next day they come to collect and I drive down to be there, the waste men take pictures send it to head office and the head office call me to say it’s now £330 based on the assessment. I LOST IT. How could you increase the price based off of pictures he sent you that are the EXACT same pictures that I sent yesterday. I told the head office woman I will not pay a penny above the agreed price of £200. She then comes back with I have negotiated down to £280. I said NO. I’m not paying more than £200 out of principle. They wasted my time when I drove to take the pictures so I wouldn’t be in this situation. So I said tell your drivers to leave.

I’d rather use a company who sticks to their word (even if the initial quote is higher)than this deceptive company.

December 7, 2025
Unprompted review
Handy Rubbish logo

Reply from Handy Rubbish

Dear Jasmin T,

Thank you for sharing this, and we’re sorry for the frustration. Our phone/email quotes are guide estimates and the final price is confirmed on site after the rubbish removal team assess actual volume/weight, access, loading distance and any local charges. That said, where a same-photo reassessment differs from a written photo quote, the change must be clearly justified and agreed before any loading. You were right to expect consistency!

Please DM your booking reference, the service address/postcode, and the photo set you sent for the £200 quote. We’ll audit the call notes, both photo sets (yours and the crew’s), and the on-arrival assessment to understand why a higher figure was proposed and whether our process was followed. If we fell short on communication or consistency, we’ll address it with the team and fix our process.

We’re tightening pre-arrival scope checks and on-arrival confirmations so customers aren’t put in this position again.

The Handy Rubbish Team

Rated 5 out of 5 stars

Handy Rubbish teview

We contacted Handy Rubbish at short notice but they were very responsive, turned up at the right place and on time and did the job quickly and efficiently and at a much cheaper price than we were quoted elsewhere.

December 3, 2025
Unprompted review
Handy Rubbish logo

Reply from Handy Rubbish

Dear Mr Christopher Chasty,

Thank you for the great review! We’re glad we could help at short notice, arrive on time and to the right place, and get everything cleared quickly and efficiently—and at a better price than your other quotes. We’d be happy to help again anytime.

The Handy Rubbish Team

Rated 5 out of 5 stars

I am very pleased with the service…

I am very pleased with the service provided by the team.
Professional team and excellent service.
They were on time and did a very good job.
I will definitely use them again in future.
Thank you so much Team!

November 19, 2025
Unprompted review
Handy Rubbish logo

Reply from Handy Rubbish

Dear Mavini Wise,

Thank you for the lovely review! We’re delighted the team were on time, professional, and did a great job. We’d be happy to help again—feel free to request the same rubbish removal team next time and we’ll do our best to arrange it.

The Handy Rubbish Team

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