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handyvertag.de Reviews 

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TrustScore 3 out of 5

3.2

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3.2

Average

TrustScore 3 out of 5

1 review

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3.2

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Rated 1 out of 5 stars

Vorsicht vor leeren Versprechen!

Vorsicht vor leeren Versprechen!
Am 26.06.2025 wurde ich in einem Telefonat bewusst von meiner Kündigung abgehalten – mit dem klaren Versprechen, dass ich bei weiterhin schlechter Internetverbindung ein Sonderkündigungsrecht hätte. Dieses „Angebot“ hat mich überzeugt, meinen Vertrag hochstufen zu lassen.

Doch als ich genau dieses Recht später einfordern wollte (mit Nachweisen, wie besprochen), wurde die Kündigung abgelehnt. Auf meine ausführliche Beschwerde bekam ich bis heute keine einzige Antwort.

Für mich ist das vorsätzliche Täuschung. Man hat mir falsche Zusagen gemacht, nur um mich als Kundin zu behalten – und danach komplett ignoriert. So ein Verhalten ist nicht nur unseriös, sondern respektlos.

Vertrauen zerstört. Nie wieder.

June 26, 2025
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