Hansgrohe UK Reviews 

Was really impressed with customer service from Lewis Kyberd. I have an old shower mixer and needed some help. Firstly, Lewis was very helpful on the phone and once I had sent in photos, he sent me a data sheet for that particular model. Thanks Lewis.

Contacted customer services because i didn't have a clue what i needed. Daniel was very helpful and determined exactly what i needed to fix a unit based on photos i sent over. Thanks very much

Contacted customer services due to a leaking shower. Daniel sorted the problem quickly by sending out a replacement part, as we were under warranty. Thanks

Hannah provided excellent and prompt service. Very happy and hope to have my shower select up and running again soon.

Great customer service provided by Daniel Hubbard. Daniel helped me with a product replacement query. He was very helpful and responsive and answered all my questions. Thank you for solving my problem.

They are so helpful that I should give them five stars, but sadly, the delivery disappoints.
They do not give a tracking number or date, and finally, when I got a date on an invoice days later, it never came on that date, so I phoned, and they said it would be with me the next day. It did not come. Finally, it came days after it should have. We, like most people, wait in to get packages, especially with the companies that require a signature. My advice is to sort this tracking out, and you'll get nothing but five stars.

The Hansgrohe attitude to customer service, ongoing support and customer retention is exceptional. Their products are of the highest quality in my opinion and can be relied upon to stand the test of time.

We had an issue with a handle so I contacted Hansgrohe customer services. I was emailed back very quickly by Daniel Hubbard (Customer Technician). Daniel was fabulous, kept in contact and resolved the issue very quickly. Would highly recommend.

Hannah Houston was very quick to respond and answered my questions perfectly.

Daniel Hubbard provided excellent customer service. He was superquick in his responses and came up with adequate answers and solutions for a set of spare parts. Keep it up! This is how you wish to proceed when you're stuck with a situation of a worn part. Thank you!

Excellent customer service, Daniel Hubbard has resolved our issue and provided the correct part, to fix a leak on our shower. The part was despatched to us on the same afternoon of our conversation with Daniel, received within 48 hours. We are really impressed with the customer service provided.

Good quick response from Customer Services and excellent video support from Technical Experts.
Website is full of useful product information.

Excellent service. Fault with shower resolved super fast, with no stress. Any fool can sell something, it is what happens when you have a problem that counts. Delighted.

Daniel Hubbard showed what a excellent customer service should be like.Since my first contact with him he as been very helpful and understanding through my journey in resolving my faulty shower cartridge. He is asset to hansgrohe.

Had small issue with a part for shower head and with contact through the merchant where purchased a quick response and hopefully resolution was actioned from both. Great Service

This is an examplar of how getting support from a big company should be. Although my my issue replacing a minor part of a bath shower was actually quite trivial (existing control knob did not fit the latest revision of the device it was attached to), Hansgrohe support were very professional & attentive.

In the end, they supplied f.o.c. from their German parent, the uprated part in three days. This fitted perfectly and will probably outlast the bath and its' owner! Job done.

Called Hansgrohe customer support regarding the replacement of an on/off shower valve that I had recently purchased. Emma kindly provided an exploded diagram of the complete shower cartridge which resolved the technical issue. Great support provided in a very timely fashion.

Needed a replacement part under warranty for our shower, contacted hansgrohe with the relevant information who responded really quickly and we received the replacement part a couple of days later. Not often you get service like this these days, very impressed.

Appalling customer service!

Have a leaking shower head which Hansgrohe refuse to replace although still within warranty (2 years left). We are in a new build house & I was asked to send them proof of purchase which I did (Developers signed key allocation on purchase of our house) but this is not good enough for Hansgrohe apparently who require a copy of a solicitors’ letter/completion certificate neither of which I’m happy or confident to email in case our security is compromised.

Do not recommend this company or their products

Abigail from customer service was very helpful, providing the answers i needed including links to parts and fitting instructions