The three guys who helped me assemble my new Hanso pergola were amazed at the quality and workmanship. Every bolt fit perfectly. Even the packaging impressed them: despite having sat out in the Michig... See more
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Review summary
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After extensive research into pergola manufacturers, I purchased my first Hanso Pergola 3 years ago. This went into a coastal environment that experienced harsh weather and the ocean air. It hel... See more
Company replied
When I received my pergola the packaging was excellent. I had a situation with one side of the pergola where the LED lights would not come on. I was quickly connected to a representative and was walke... See more
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We received the pergola shipment in good order. Our contractor erected the pergola in a little over 4 hours. We were pleased with the appearance of the pergola on our property. It functions much bette... See more
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Company details
- #6 of 8 best companies in Carport and Pergola Builder
Written by the company
#1 America’s Most Popular Pergola Brand At Hansø, our mission is to redefine outdoor living with a commitment to quality, craftsmanship, and innovation. We strive to elevate the outdoor experience by offering meticulously designed aluminum pergolas that blend Scandinavian-inspired aesthetics with American quality.
Contact info
1007 N ORANGE ST. 4TH FLOOR 401, 19801, Wilmington , United States
- +1 760-280-6099
- support@hansohome.com
- hansohome.com
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 64% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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The representative that assisted me…
The representative that assisted me with my question and concerns was very professional and polite. He provided answers to all my questions and I feel good about the way he responded. Thank you for your help Alex.
May 1, 2025
We love the pergola
We love the pergola. It has expanded our outdoor experience. You definitely need 2 to complete the project
Our neighbors have asked about it and we gave them your information.
Every contact with Hanso employees have been a good experience.
March 17, 2025
Unprompted review
Ken was really attentive and care to…
Ken was really attentive and care to respond the inquires on my order.
He gave me clear expectations on my order and allow me to contact him directly for further questions and follow up.
Great customer service !
February 27, 2025
Far exceeded expectation for customer resolution
The response time to my inquiry and request was impeccable and fast. Their willingness to gain a full understanding of the scope of my request and process it full and efficiently was above and beyond what has come to be expected in todays stanards of customer service
August 22, 2024
ordering an additional shade…
I wanted to order an additional shade to add to my original order. I got a quick response via email and then an invoice the next working day. He also followed up with a phone call and was able to answer my questions about shipping dates and procedures.
April 15, 2025
Good customer service from Ken
Ken was very helpful to address and solve my question. He emailed and called me to ensure that my issue was resolved. Much appreciated.
March 28, 2025
Technical support was quickly…
Technical support was quickly available. Walkthrough specific issues and guidance was provided. Follow up contact made ensuring no further problems or issues occurred. Specifically, Ken did an outstanding job of helping us with completing the project!
January 17, 2025
Spoke with LIVE agent almost…
Spoke with LIVE agent almost immediately without spending 10 minutes going through que.
March 20, 2025
Prompt response to questions
February 8, 2025
Raul Flaga was very helpful in our…
Raul Flaga was very helpful in our pergola kit purchase from Hanso. His assistance is greatly appreciated. The purchase experience was streamlined and easy.
May 13, 2025
Unprompted review
Great customer service
December 6, 2024
Bernadette was very patient and…
Bernadette was very patient and accommodating to our needs.
April 29, 2025
It's clear to me now
I had a question concerning glass glue referred to in the instructions for a pergola
My question was answered immediately.
The response helps me to understand the instructions more clearly
We are looking forward to enjoying the new pergola.
April 30, 2025
I placed and paid for my gazebo order…
I placed and paid for my gazebo order in January 2025, and as of May 15, 2025, I still haven’t received it. This is extremely disappointing and unacceptable.
May 5, 2025
Unprompted review
Bernadette was very helpful in tracking…
Bernadette was very helpful in tracking our pergola. We look forward to our delivery and to see the actual product soon.
November 29, 2024
Great telephone manner
Bernadette has a cheerful, positive and helpful telephone manner.
May 15, 2025
Unprompted review
Had a Great customer service experience…
Had a Great customer service experience with Bernadette. She handled everything professionally.
Thanks
May 13, 2025
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