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Hansons Auctioneers Reviews 

1,168
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 943 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, supportive, knowledgeable, and professional. Many highlight the excellent service, noting efficient communication, smooth procedures, and successful outcomes with items selling well. Reviewers also found valuations fair and accurate, indicating good value for money. However, some customers noted concerns regarding high commission fees and other charges. A few felt valuations were sometimes unrealistic, leading to items selling for less than expected or not at all. Additionally, some experienced issues with items being lost, mismanaged, or a lack of clear communication about their sale status.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting excellent service from valuation... See more

Product

Consumers find product experiences to be ambiguous, with some reviewers praising the detailed and... See more

Price

People report ambiguous experiences with price, with some customers achieving good sale prices, even above... See more

Value for money

Customers generally express satisfaction with the value for money, often reporting that items sold for more... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After an initial assessment, two guys turned up to pack. They were friendly and careful and took more than I expected . The initial suction was as expected; some tens did well but most going near bo... See more

Rated 5 out of 5 stars

This is the third (fourth?) time I have purchased from Hansons (from the Derby, Richmond and Banbury branches) and all deliver a consistently top class performance in all the required areas for purc... See more

Rated 5 out of 5 stars

From first meeting your staff at Kings Croft Hotel, we have had excellent service and have been kept fully informed of all the procedures relating to the auction process. We also were able to view... See more

Rated 5 out of 5 stars

I had my item valued by Hanson’s representative. I did not feel pressurised to sell. I accepted the valuation and a reserve was put on my sale item. At Auction my item made a good amount over the re... See more


Company details

  1. Auction House
  2. Art & Antiques
  3. Auto Auction
  4. Collectibles Store
  5. Online Auction Service
  6. Online Marketplace

About Hansons Auctioneers

Written by the company

Hansons Auctioneers Reviews: Discover Why Clients Trust Hansons Again and Again

Because Every Object Has a Story to Tell....

At Hansons, we don’t just auction items - we bring history to life, one treasured object at a time. Whether you’re clearing a collection, finding a new home for a family heirloom, or bidding on a piece that speaks to your soul, we’re here to make every moment meaningful.

CH-with-Bonaparte-Bees-4 GET A VALUATION With over 20 years of experience and a growing network of twelve auction centres across the UK, Hansons is proud to serve sellers and buyers from all walks of life — from seasoned collectors to first-time auction-goers. Our expert valuers treat every object with care and curiosity, searching for the story behind the surface.

Clients return again and again not just for our expertise, but for the personal touch we bring to each and every lot. We’ve helped uncover forgotten fortunes in lofts, reunited families with long-lost heirlooms, and sent teddy bears and vintage Rolexes on journeys around the globe.

What makes Hansons special?
It’s the theatre of the saleroom, the thrill of the chase, and the joy of discovery — all wrapped into a process that’s welcoming, professional, and refreshingly human. Our dedicated team handles everything from free valuations and house visits to international bidding via HansonsLive, our global online platform.

From antique books and showbiz memorabilia to gold coins and fine art, we celebrate the quirky, the valuable, and the deeply sentimental. Because we know that behind every item is a memory waiting to be shared.

So whether you’re letting go, searching for something special, or simply love the excitement of the auction, come and be part of the Hansons story. Discover why thousands trust us with their treasures, and why many call us not just auctioneers, but storytellers, too. GET A VALUATION UPCOMING AUCTIONS NATIONWIDE LOCATIONS

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 75% of negative reviews

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4.5

All reviews

(1,168)

799 reviews in the last 12 months

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Rated 3 out of 5 stars

Thought there was a lack of contact re…

Thought there was a lack of contact re the Auction . I wasn’t informed that some of the Items and which items were to be auctioned the month after . Still not given a date for them as yet, luckily i made a list of all the auction items so know what is still to go to Auction. Thank you for the updates re selling prices . Regards Lois Jenkinson

April 24, 2026
Rated 5 out of 5 stars

We had a valuer come to our house and…

We had a valuer come to our house and she was lovely. Just like a friend. Nothing was too much trouble. We decided to go to the auction the at time we had been to one. Really enjoyed it. It was good to see people from here and abroad buying our stuff. The auctioneer was brilliant. We were kept informed from start to finish. Thank you Hanson's for all your help. At Derbyshire

April 24, 2026
Rated 4 out of 5 stars

A big thank you and shout out to Katy B

My review concerns Hanson's at Etwall, Derbyshire. A big thank you and shout out to Katy Beardmore, who was lovely, professional and efficient. She was able to give a fair valuation for the items I brought in, taking the time to look at each of the objects in turn. Daniel also valued fairly the silverware. My siblings and I used Hanson's frequently 10 years ago when we were clearing out our parents house. Back in the day we would be able to bring the antiques on a Friday morning, have them valued and put into the following auction. This felt much easier and less stressful in comparision to nowadays having to ring up, explain what type of antiques and make an appointment. I understand that times have changed and Hanson's has expanded, but I do miss that personal touch and of course the cup of tea !

April 24, 2026
Rated 5 out of 5 stars

Perfect experience.

From my initial enquiry at Etwall to collection from Royston my experience of dealing with this auction house has been excellent. In this day and age it's such a pleasure to come across such excellent customer service.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Hansons Post Dept

Have used Hansons as auctioneers before, however their postal department is excellent and most helpful, especially with a difficult item.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

A high quality Auction House

A high quality auction house with great integrity and commitment to client satisfaction. My dealings have been with with Penshurst and Etwall and in both cases staff have been knowledgeable and a pleasure to deal with.

April 28, 2026
Unprompted review
Rated 4 out of 5 stars

An Honest Auction House.

I have found the communication system with this firm to be excellent, whether it is Mr Hanson or Joy in the office. Replies are swift and informative. Payment is a bit slow but it does get credited to your account. It would be helpful if all the charges were deducted immediately after auction so you know straight away how much you are going to get.

April 24, 2026

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