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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional friendliness, professionalism, and caring approach, highlighting numerous instances of helpfulness and expertise. Many people appreciate the high quality of service, noting efficient and thorough treatments, and feel well-cared for during their visits. The dentists are frequently described as competent, understanding, and skilled, with several reviewers expressing gratitude for saved teeth and positive outcomes. However, some customers also noted issues with customer service, mentioning difficulties in getting responses or resolving problems. A few people experienced dissatisfaction with specific treatments, describing rough handling or inattentive dentists. Additionally, some reviewers found the clinic's location challenging to access, particularly regarding parking and navigation.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the personnel for being friendly, courteous,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professional quality... See more

Customer service

People report ambiguous experiences with customer service. Some customers praise the professional, rapid, and... See more

Location

Users describe ambiguous interactions with location. Some customers reported issues with finding the... See more

Price

Reviewers mention ambiguous feedback about price. Some customers express frustration over unexpected costs,... See more

Based on these reviews

Rated 4 out of 5 stars

Very good reception and service. But VERY hard to find car parking and impossible to use GPS routing to find. (Gamlestaden) Place is in the middle of heavy traffic reconstruction. Be in extra good... See more

Rated 5 out of 5 stars

I've always had anxienty going to the dentist. I heard about Happident and that they take particular care for people like me. Due to bleeding gums I booked a time earlier this year at Polhemsplatsen... See more

Rated 5 out of 5 stars

Jacqueline Rasic is the best dentist I have found in Malmö. I have looked for decades. I actually walked out from a Malmö dentist before moving here. Convinced I didn’t need the root canal tha... See more

Rated 5 out of 5 stars

The best care ever! Shabnam dentist and Bita dentist nurse has helped my elderly father with inflammation and a new tooth. It was really a challenge but they were so kind snd skilled and my father was... See more

Rated 5 out of 5 stars

I truly appreciate the care I received from the clinic. I'm very happy and I highly recommend it. They're very professional and patient with me since I don't speak Swedish, but communication is perfec... See more

Rated 5 out of 5 stars

I have terrible anxiety around dental care and happident polhelmsplatsen helped me finally get back on track after several years thanks to an offer directed specifically at people with this kind o... See more

Rated 5 out of 5 stars

Very friendly, courteous, and competent personnel. Easy online booking. Near bus line, but note parking a car will involve a few minutes walk.

Rated 5 out of 5 stars

With six plus decades of dedication to my oral hygiene, I report having had the most thorough and professional cleaning of my teeth to date. Sincere thanks to Gadier for her excellence and kindness.

Rated 5 out of 5 stars

Extremly good and friendly staff. Alexandra is really proffesional and caring. Didn't feel a thing. Very happy with the result.

Rated 5 out of 5 stars

with speed, kindness, and professionalism Reza Fatah will take care of you. I've been treated with the same level of care, every time I've been there.

Rated 5 out of 5 stars

With a broken tooth I fel me quite stupid, like an old man (who I am indeed). After it was repaired in no time I feel me good- I can bite again!

Rated 5 out of 5 stars

Really great experience! Hygienist was really professional and friendly and made me feel at ease!

Rated 1 out of 5 stars

I went here once and then not again. The visit was fine. After that, they've been automatically booking new appointments for me every few months. I've been in contact with them over the phone several... See more

Rated 1 out of 5 stars

This was one of the worst dental experiences I’ve ever had. The dentist was extremely rough – at one point, they pressed the dental mirror so forcefully against my gums that it caused a painful wound... See more

Rated 1 out of 5 stars

He arrived late without any explanation from reception and without informing me about his whereabouts. During the visit, he spent about half the time on his phone and seemed very inattentive. There wa... See more

Rated 1 out of 5 stars

I had an extremely poor experience at Happident Polhemsplatsen... I recieved a faktura on my email saying that I had been to an appointment which I never booked or went to. I called customer service a... See more

Rated 5 out of 5 stars

This dentist is welcoming and very calm. Me as a nervos patient like this very much.

Rated 1 out of 5 stars

The worst customer service in Sweden. I am a customer of happident the past 6 years. I go for my annual cleaning she does bad job I go back to fix it (she cracked my front tooth) and I ask if I need t... See more

Rated 5 out of 5 stars

First the dental work was pedagogically explained and then skillfully executed

Rated 4 out of 5 stars

A good planing, so that the waiting time are not so long before you get an appointment, and you are professionally and nicely recieved.

Rated 1 out of 5 stars

Had a booked time in Malmö Hyllie, even got a reminder about it, but when I showed up the place was locked and empty. I tried calling all of their clinics in Malmö but not a single one answered. Stil... See more

Rated 1 out of 5 stars

Subject: Formal Complaint Regarding Invisalign Treatment Experience Dear Happident Clinic Management, I am writing to formally express my dissatisfaction regarding the Invisalign treatme... See more


Company details

  1. Emergency Dental Service

Written by the company

Happident är en modern tandvårdskedja med kliniker i Sveriges storstäder med omnejd. Vi skapar leenden för livet.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Unprofessional service

He arrived late without any explanation from reception and without informing me about his whereabouts. During the visit, he spent about half the time on his phone and seemed very inattentive. There was no sense of service or patience. He also said he would get back to me the following day, which never happened. Would not recommend him or this clinic.

July 2, 2025
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Rated 4 out of 5 stars

Very good reception and service

Very good reception and service. But VERY hard to find car parking and impossible to use GPS routing to find. (Gamlestaden) Place is in the middle of heavy traffic reconstruction. Be in extra good time if coming by car.

February 16, 2026
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Rated 5 out of 5 stars

Very friendly

Very friendly, courteous, and competent personnel. Easy online booking. Near bus line, but note parking a car will involve a few minutes walk.

February 3, 2026
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Rated 5 out of 5 stars

Quality

The services provided by Happindent Dental Care were excellent. Their treatment plan was clearly explained, well structured, and carried out with high professional quality. I appreciated how thoroughly they informed me about my dental situation and what to expect going forward. Their combination of expertise, transparency, and patient care made the whole experience reassuring. I highly recommend them.

December 29, 2025
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