Happy Sofas Reviews 

Ordered on the 26th of March, sent 2 emails chasing the delivery date and so far zero response from the company. I would just like to know if I will receive the item someday. This is ridiculous for an item that costs more than £1000, where is my sofa?

My daughter ordered 2 leather sofas. Within 1 month a leg came off. Company acknowledge problem and promised to arrange a repair. Never happened. many promises to arrange a date for repair after 3 moths they agreed a date. No one turned up. since then a leg on the second sofas has come off! Can no longer contact the company.
Closer inspection of sofas shows that they a not well made. I would have given a zero star rating but not possible.
A company to avoid.
Zero customer service.

AVOID THIS COMPANY- poor customer service and incorrect order received.

I would strongly advise against purchasing from Happy-sofas due to their unacceptable customer service and failure to take responsibility for their mistakes.

We ordered a sofa (December 2024) in a specific colour and design, not only was there a delay with delivery (apparent flood in warehouse) but what arrived was completely different. When we contacted customer service, she used multiple delay tactics, and at one point even wrongly claimed that we had ordered the incorrect colour, despite our records proving otherwise. They initially agreed to send images of other available sofas before finalising the order, but they failed to do so and then tried to proceed with a product we never approved. After endless phone calls and WhatsApp messages they agreed that they would arrange collection but since then we have been unable to contact them.

Now, they are refusing to respond and are ignoring their legal obligations under consumer rights laws. Instead of resolving the issue professionally, they have persistently used delay tactics and we have been left out of pocket with a sofa that we neither ordered nor agreed to.

We have been left with no choice but to escalate this matter to Trading Standards and are currently seeking legal action.

If you value honest service, accountability, and customer care, I strongly recommend looking elsewhere.

Buy at your own risk!

I ordered 2 sofas in Dec from happy sofas for del on 24th jan paid for them but no del no phone call nothing can't get hold of them feel like I've been scammed please don't use this company awful service

Do not trust a word they say.

Absolutely so in love with my sofas, the communication delivery everything was just 💯 I really hugely recommend this company you will not be disappointed at all

Absolutely terrible company and zero customer service, do not order from this company. I had 3 failed pre booked delivery dates, all cancelled by them after waiting in all day!! They didn’t even have the curtesy to call and let me know. Also when finally delivered the chair is different colour to the one I ordered!!

Dreadful delivery service, three days late and finally at 10.45pm!

had a very good expereince with happy sofas, was skeptical as i dont like buying online and pictires sometimes can be differet to real life but buyin here was pleasant. ordered some swatches before hand to make sure the colour was fine, then ordered a sofa which was a few days late but the company kept me updated, sofa was lovely when arrived and the delivery guys were super helpful in getting it to my living room, would reccomend

I'm very happy with the quality and look of my new Rockford Swivel chair. It's exactly as advertised on the website. I was informed every step of the way re delivery by a friendly and efficient customer service lady. She called to confirm my order and delivery details. The chair was delivered a few days later than anticipated but I was also informed and asked for the best redelivery time. The only negative is that the chair was as wide as the door so my paintwork was marked. Nothing that couldn't be fixed with a cloth and a drop of paint and that was not the fault of the company. Overall it was a good experience and I would purchase from them in the future.

Very happy with my new sofa although after being told to expect the sofa at 4pm on Saturday and not receiving til after midnight is unacceptable. I missed my works Christmas evening out waiting for delivery.
I’m concerned the drivers are not having enough rest between long distance deliveries this part let the company down.

Terrible delivery of sofas - three days late, having being promised that the two previous days were a one off - finally the delivery men turn up at 10.45pm on a Monday night!! Leaving at a cool 11.20pm....
Understandably they were both extremely tired and grumpy (It makes one wonder how long these men were actually on the road) As I had spoken with them some five hours earlier and they had been on the road hours by then.
Neither spoke English very well so giving directions via the phone was challenging.

Run a mile and avoid! Scammers & complete nightmare
Do not buy from this company! The pictures on the website are from a different, reputable company! They sent a totally different sofa in a different colour, material and style despite sending us swatches to choose our colour & fabric! The colours of the swatches don’t even appear on the website! When they delivered we were given a 2 hour time slot between 5 and 7pm yet they didn’t turn up until 11pm! They kept saying we were the next drop and they weren’t far away - that should have set alarm bells off. In total it took 26 days for them to collect the sofa and 30 days for a refund despite advertising “hassle free returns” on their website. They ignore your phone calls, then when you eventually get to speak to someone (via WhatsApp), they lie and continuously make false promises all the time. Staff are rude & they just hang up on you on the phone. I had to ring every single day, sometimes multiple times a day to different numbers to get updates just to be constantly lied to. They failed to collect the sofa on more than 5 occasions and even had me waiting until midnight on two occasions only for them to not show up despite promising us they would be collecting. Do your research before you go through the nightmare - we were caught out by reading some great reviews that were done for a company called Happy Sofa - not this company Happy Sofas! There are many more unsatisfied customers who had to wait months to get their money back. Don’t waste your time or money

Great sofa, great delivery even though very late in the day.

Do not deal with this company..
placed the order for the style we wanted then it turned up completely wrong shape of what’s advertised on there website, feet that was wrong and didn’t fit, missing cushions ect ect.
There customer service is shocking they ignore you for days/weeks and refused to do anything about it apart from keep giving lies to try and fab me off.
I then had a call from a chap I could hardly understand saying he was coming on a Sunday and would be with me at (wait for it) midnight to collect sofa!!!
After I told him no way they then said they could not afford to send a van down with a replacement but could only hire a van to collect this wrong sofa. I had to battle for 3 months to get my money back.
Lesson learnt it’s cheep for a reason as there scammers. DO NOT USE

AVOID at all costs. Did a order through klarna, decided to cancel the same day due to finding cheaper else where. Still waiting for a refund. They instead tried to offer me the sofa cheaper for cash on delivery. Seem very dodgy, unable to call as number disconnected, speaking via WhatsApp poor communication skills and customer service. Save yourself the stress and go elsewhere

Ordered a sofa under the 1 month trial basis where it's stated you can return for free if you don't like it. Delivery times kept getting put back, the woman on the end of the phone kept promising to ring us back in ten minutes etc with an update, not once did she. Eventually on the day they said they'd deliver, they tried delivering the sofa at 9.30pm after saying they'd be there between 5-6. Eventually the sofa was delivered and my partner didn't like it so we contacted them two days later to return. And here we go again, the woman on the end of the phone saying she'll ring us back, blah blah lies etc never does. Today they didn't even bother answering. Here we are now saying they'll collect sometime this week. To be honest the quality of the sofa isn't bad at all, we just didn't like it, it's the 'customer service' that lets this company down. It's so unprofessional. I will update this as and when the sofa eventually gets picked up. We have no confidence in that so are now going through our bank to refund. When they do I'm sure they'll collect the sofa then.

From start to finish the service was Amazing they called to check the order was correct to what we placed online and also the delivery was faster than expected we have to say it’s the highest quality sofa we have ever purchased the craftsmanship is faultless and the materials used feel such good quality and handmade in the UK aswell,
we are so happy with our new sofa you will not regret buying from this company they even called a couple of days after our delivery to make sure we are happy with everything that’s what you call great customer service
⭐️ ⭐️⭐️⭐️⭐️

Extremely happy with this quality sofa just so good happy isn't the word thank you so much please have a look at this company they good customer services true to there word on delivery and really good quality thanks happy sofa.

Avoid this company - do not buy!!

I placed an order - they forgot to process by order until I got in contact, when it eventually arrived it was the wrong shape and colour.

I tried to return the item. They agreed over the phone to process a return, but would then email and say they were making replacement. Multiple times I was told a manager would call me, they never did.

I advised I would peruse the matter at county court, and that all conversation would need to be via email so it could be documented as I was advised . They then called multiple times and told me I was failing to allow them to collect.

They said they would arrange collection and I gave them dates, they never got back in contact.

It took 5 months of stressful emails, calls with legal advise and banks, but I resolved the matter going through the bank.

Save yourself hours of you life and money, avoid this company.