Happygira Reviews 

Customer service is horrible. I placed an order 12/11. They reached out to me 12/15 to let me know the playpen I ordered was out of stock. I chose another and Anna would not refund the difference until it was delivered? And now won’t reply to emails while I’m waiting on rest of order that was for Christmas it’s 12/30 :)

From the minute I logged into HappyGira's website, I was greeted with, not only a professional environment, but also one filled with genuine care for their customers. I felt like I was viewed a a real person and was treated as such. Many many thanks to the HappyGira support team!

I purchased the HappyGira double playpen for my new grandchild to be. I saw it fully operational at a friend’s home and it is awesome. I immediately ordered one. I showed them the pic and they said they were going to do the same thing. They saw one at a friend’s house and loved it. If you have room, it’s a great buy…price is right and it is very effective and efficient.

such a great product that keeps our baby safe. Quick shipping and delivery as well

The HappyGira natural timber playpen is just what we needed. Great product and great customer service. Would recommend.

Love the product - looks so nice in my home. A little difficult to put together though.

The product has several defects they first send a breaker part to replace the broken one and the. The child seat does not lock and gives out with the infants weight leaving the child dangling other breakers are very hard to work with and either one side work and the other doesn’t It is not customer friendly and not safe
Very unhappy the Communication,delivery time is very long

Ordered a Baby Playpen. It took 3.5 weeks to arrive even though it is supposed to be from the USA. When it finally arrived, it was It damaged. It is cheap quality. The mat doesn't fit into the playpen correctly. The mat is cheap plastic. And I really couldn't put into words how difficult it was to build. DO NOT BUY FROM HERE.

My second experience with this company was even better than the first. This time, my order was shipped from their New Jersey warehouse and arrived in just two days.

For potential buyers concerned about shipping times, I highly recommend reading their shipping policy. They are very transparent about their process and even offer expedited options. It's clear they are a genuine company focused on honesty and growth. They're actively working to expand their inventory for faster shipping, which is exciting to see for this growing startup.

The product itself is excellent. Keep up the great work!

We bought the wooden playpen from HappyGira for our baby, and it has been great. We use it every single day. I appreciate how it can be made portable as well, since we prefer to put it away at night.

The company says they are US based but they ship from Singapore. We got the portable tandum strollers with the infant car seats and there are no bases for the carseats or even instructions on how to install the car seats into the car. I'm now worried about the safety of the car seats since when I reached out tot the company they said they don't even sell car seats separately anymore. The boxes were also completely beat up, with a huge hole in one of them. I realized after doing more digging just now that they are not approved by the BBB and have ALL 1 star reviews on there. I'm very disappointed with the dishonesty of this company and have no faith in the safety of their products now.

Car seat not compliant in the us. Scam company

We keep finding small, loose plastic fragments coming off of the new baby playpen we just received, which is a choking hazard for our 6 mo LO. We clean and vacuum it daily as well and we still find loose hard plastic pieces shedding everywhere. Customer service was barely responsive and accountable and just responded with you should vacuum daily. Very disappointing and unacceptable accountability!

Complete scam. No returns possible. DO NOT BUY. Haven’t had an online experience like this in yeara

I haven't received my order after 2 months. No response to my email from the customer service. Ive emailed again.. the tracking updates must be made up and aren't helpful as they just say has been processed and moving onto the next station but it doesn't say a what location

So it arrived about 3 days after this review.. the product is quite good. Ordering experience was good but delivery was terrible.

The playpen that was purchased has been great for our baby. It has given us that piece of mind when we have to do things around the house and keep our baby safe at the same time. When anything has broken with the item happygira support was quick to respond and sent the requested replacement parts as soon as possible. Very great services and item from this company!

Natural timber play pen was a great addition to my home! Have used it since my son was 6 months old. He is now 2 years old and still loving it!

Absolutely one of the worst online companies I have dealt with. To start, their website shows a US address. (Oregon I believe). Order a highchair that I needed in two weeks for my granddaughter's visit. It took almost 6 weeks for it to arrive.
In the meantime I had to purchase something else, so I contacted the company to initiate a return authorization as it was no longer needed.
They delayed responding numerous times only to finally tell me I needed to send and "unpackaging video" prior to getting return authorization. I relayed it was not even opened. Still they required me to video opening. I did and sent them the video.
Days later they responded with "it did not meet their return policy standards" and hence returning it was on me. They provided me with a mailing address...to Singapore and told me IF it arrived and met their standards (no damage, etc.) they would consider issuing me a refund. TOTAL SCAM of a company! Poor customer service and dishonest.

Review of Happy Gira:

I had a disappointing experience with Happy Gira. I placed an order on July 13, 2025, and promptly contacted them to cancel it within minutes. To my surprise, on July 14, they sent me a fake shipping notification, claiming the order had already left the warehouse. The provided tracking information was useless, showing no updates whatsoever.

It's now been three weeks, and I still haven't received my items or any valid information regarding my order. Efforts to get a refund have been met with silence. This has been a frustrating and upsetting experience, leading me to conclude that Happy Gira is not a trustworthy company. I strongly advise others to be cautious when dealing with them. Do not shop with them they are a scam company

Avoid this company at all costs. They have refused to send me return details for a refund so I have had to start a dispute with American Express to get my money back.

The product I ordered cannot be assembled as some of the parts do not fit. And yet the company will not process a return.