Happy Puzzle Reviews 50,087

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting their unique and interesting nature, making them suitable for various ages and great as gifts. The service is frequently described as excellent, with many appreciating the ease of ordering, prompt communication, and speedy, safe delivery. People also note the well-packaged items and the company's efficiency in handling orders, including replacements for missing pieces. However, some customers also noted issues with product quality, such as bent or flimsy pieces that affected the enjoyment of puzzles. A few other people also felt that the website could be clunky, and some experienced delays in delivery or found the lack of an option to include a gift message inconvenient.

What people talk about most

Product

Consumers find products to be positive, often describing them as great, excellent, and good quality, with... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting prompt and efficient... See more

Order

Customers had positive experiences with order, consistently describing the ordering process as easy, clear,... See more

Quality

People report positive experiences with quality, consistently praising the excellent and well-made products,... See more

Service

Customers consistently note positive experiences with service, often describing it as great, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company can be relied on to provide excellently made interesting and unusual puzzles and games, which are suitable for a wide range of ages - from the very young to adults. The website is easy t... See more

Company replied

Rated 5 out of 5 stars

Ordered a Landranger (Map L400) customised jigsaw online, it was delivered 4 days later, quicker than expected. Couldn't fault the service from Happy Puzzle Company. Haven't done the jigsaw yet, but... See more

Company replied

Rated 5 out of 5 stars

I bought the Floral Art Wildflower Bouquet for my granddaughter - aged 12 - and she is really enjoying making it. She loved your WaxiDoodles when she was younger and this is a perfect follow on fr... See more

Company replied

Rated 5 out of 5 stars

Bought a lot of excellent things from this place. Today saw customer service off the scale. We’d bought a jigsaw for Christmas 2024 that had remained unopened for 12 months. On discovering we made it... See more

Company replied



Company details

  1. Toy Store
  2. Game Store
  3. Toy and Game Manufacturer
  4. Toy Manufacturer

Written by the company

Happy Puzzle offers a fantastic range of over 300 award-winning puzzles, games, challenges and puzzle books to both families and schools. Started 33 years ago, the company has produced many puzzles and games unique to Happy Puzzle. Learning And Education Happy Puzzle is a leader in providing educational games, toys and puzzles to schools and other educational establishments. With specialist experience in helping children with dyslexia, dyspraxia as well as gifted and talented children seeking a greater challenge. We currently work with over 13,000 schools in the UK. Helping Your Children To Learn We also run Puzzle Challenge Days for schools, with our experienced presenters offering a challenging but fun array of puzzles and games for children of all ages. We can even arrange a puzzle party for your children at home There is something for everyone and our ethos is based on promoting family play and developing thinking skills.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

50K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience all round

Great service, great products. Would use this company again.

May 8, 2026
Happy Puzzle logo

Reply from Happy Puzzle

Dear Elizabeth,

Many thanks for taking the time to leave us a wonderful 5* review!

Kind regards
Talia

Rated 5 out of 5 stars

A very entertaining puzzle

A very entertaining puzzle that gave me a few days of trying to do, before giving it to my daughter who now sends me a picture every day of the relevant date.

May 19, 2026
Happy Puzzle logo

Reply from Happy Puzzle

Dear Rosalyn,

Many thanks for taking the time to leave us a great 5* review!

Kind regards
Talia

Rated 4 out of 5 stars

Good quality model

The model was purchased for my husband as a gift. he was very pleased with the quality of the model itself, but found the instructions difficult to follow. He also had difficulty fitting the front tyres as he was worried about damaging the plastic mouldings and had trouble figuring out how to attach the exhaust.
Very good company, customer service excellent.

May 24, 2026
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Reply from Happy Puzzle

Dear Marilyn,

Many thanks for taking the time to leave us a 4* review. I will pass your comments on to the suppliers.

Kind regards
Talia

Rated 5 out of 5 stars

Great product, hassle-free ordering and delivery

As usual, trouble-free ordering process and prompt delivery. An interesting, unusual and innovative product

May 18, 2026
Happy Puzzle logo

Reply from Happy Puzzle

Dear Alan & Jeanette,

Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!

Kind regards
Talia

Rated 5 out of 5 stars

Parcel delivered on time

Parcel delivered on time. items as expected

May 12, 2026
Happy Puzzle logo

Reply from Happy Puzzle

Dear Jackie,

Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!

Kind regards
Talia

Rated 5 out of 5 stars

Wanted to get a gift to a friend

Wanted to get a gift to a friend, you did it so efficiently, thank you, love genius square and Genius star, they are amazing.

May 13, 2026
Happy Puzzle logo

Reply from Happy Puzzle

Dear Melanie,

Many thanks for taking the time to leave us a fabulous 5* review!

Kind regards
Talia

Rated 5 out of 5 stars

Arrived in 2 days

Arrived in 2 days, in suitable packaging and in good condition.

May 13, 2026
Happy Puzzle logo

Reply from Happy Puzzle

Dear P Hill,

Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!

Kind regards
Talia

Rated 5 out of 5 stars

Very quick service

My order was dispatched the same day and arrived 2 days later. Excellent quick service as always

April 29, 2026
Happy Puzzle logo

Reply from Happy Puzzle

Dear Lynn,

Many thanks for taking the time to leave us a great 5* review!

Kind regards
Talia

Rated 5 out of 5 stars

Hitster music game

I love my new Hitster game from Happy Puzzle.
They come up trumps every time with their choice of games and toys.

May 13, 2026
Happy Puzzle logo

Reply from Happy Puzzle

Dear Linda,

Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!

Kind regards
Talia

Rated 4 out of 5 stars

All's well that ends well

Everything went well except tracking my parcel due to Royal Mail blocking my access. Your customer Service came to the rescue and provide the information and kept me informed.

May 11, 2026
Happy Puzzle logo

Reply from Happy Puzzle

Dear John,

Many thanks for taking the time to leave us a 4* review.

As a small company we value any feedback so I was just wondering what we could have done better for you to have given us a 5* review?

Kind regards
Talia

Rated 5 out of 5 stars

Prompt delivery.

Prompt delivery.
Lost 4 Words is harder than we thought!

May 8, 2026
Happy Puzzle logo

Reply from Happy Puzzle

Dear Joan,

Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!

Kind regards
Talia

Rated 5 out of 5 stars

Great products!

It was easy to order, the order came quickly and was well packaged. I was kept informed when the package was in transit. But, most importantly, we have thoroughly enjoyed playing the Games!! The games and puzzles are different from "the run of the mill"!

May 8, 2026
Happy Puzzle logo

Reply from Happy Puzzle

Dear Mrs Thompson,

Many thanks for taking the time to leave us a brilliant 5* review!

Kind regards
Talia

Rated 5 out of 5 stars

Received in a very timely fashion!

Received in a very timely fashion!
Great quality and although we have done many many jigsaws ( average time is a cpl days for 1000 piece jigsaw) this one took a bit longer!
Very happy!

May 7, 2026
Happy Puzzle logo

Reply from Happy Puzzle

Dear Brett,

Many thanks for taking the time to leave us a lovely 5* review!

Kind regards
Talia

Rated 2 out of 5 stars

Communication is the problem to be answered

Let me first say i got the original order wrong by confusing the day of the month required. When i relaised i contacted customer service and pointed out my error. Recieved a responce the next day which "confirmed supplier had managed to change the date". At that point i was a very relieved and happy bunny. However, when it arrived it had been dispatched with the (original) wrong date. Contacted customer service to point this out and was informed to "leave it with them". As i had had no reply after a week or so i chased and asked if there had been any progress or if i should just take the hit and reorder. I have still to recieve a reply to this. So while i originally thought your customer service was the bee's knee's i and frustrated by lack of communication since then.

April 23, 2026
Happy Puzzle logo

Reply from Happy Puzzle

Dear Alan,

Many thanks for taking the time to leave us a review. My apologies you have not received my previous email replying to your query. I have emailed you directly.
Kind regards
Talia

Rated 5 out of 5 stars

Searching site and order procedure…

Searching site and order procedure always smooth. Delivery as stated. Item bought is for a gift later in the year so no comment but description on box looks exactly what I wanted.

May 8, 2026
Happy Puzzle logo

Reply from Happy Puzzle

Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!

Kind regards
Talia

Rated 5 out of 5 stars

Needed the help from you on phone

Needed the help from you on phone. The lady I spoke to was really,really helpful. The service is so good

May 7, 2026
Happy Puzzle logo

Reply from Happy Puzzle

Dear Brenda,

Many thanks for taking the time to leave us a wonderful 5* review and you are most welcome. Always happy to help!

Kind regards
Talia

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