Ordered a Landranger (Map L400) customised jigsaw online, it was delivered 4 days later, quicker than expected. Couldn't fault the service from Happy Puzzle Company. Haven't done the jigsaw yet, but... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company can be relied on to provide excellently made interesting and unusual puzzles and games, which are suitable for a wide range of ages - from the very young to adults. The website is easy t... See more
Company replied
Bought a lot of excellent things from this place. Today saw customer service off the scale. We’d bought a jigsaw for Christmas 2024 that had remained unopened for 12 months. On discovering we made it... See more
Company replied
I bought the Floral Art Wildflower Bouquet for my granddaughter - aged 12 - and she is really enjoying making it. She loved your WaxiDoodles when she was younger and this is a perfect follow on fr... See more
Company replied
Company details
Written by the company
Happy Puzzle offers a fantastic range of over 300 award-winning puzzles, games, challenges and puzzle books to both families and schools. Started 33 years ago, the company has produced many puzzles and games unique to Happy Puzzle. Learning And Education Happy Puzzle is a leader in providing educational games, toys and puzzles to schools and other educational establishments. With specialist experience in helping children with dyslexia, dyspraxia as well as gifted and talented children seeking a greater challenge. We currently work with over 13,000 schools in the UK. Helping Your Children To Learn We also run Puzzle Challenge Days for schools, with our experienced presenters offering a challenging but fun array of puzzles and games for children of all ages. We can even arrange a puzzle party for your children at home There is something for everyone and our ethos is based on promoting family play and developing thinking skills.
Contact info
PO Box 586, WD6 3XY, Elstree, United Kingdom
- 0844 848 2822
- info@happypuzzle.co.uk
- www.happypuzzle.co.uk
4.7
Excellent
50K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is an excellent company to deal…
This is an excellent company to deal with, always exceptional quality products and very quick delivery.
April 18, 2026
Reply from Happy Puzzle
Dear Marilyn,
Many thanks for taking the time to leave us a lovely 5* review!
Kind regards
Talia
It is great jigsaw and will keep me…
It is great jigsaw and will keep me going for days. Certainly testing my knowledge of Bristol. The one criticism I have is that the card could have been thicker as I had to keep putting the jigsaw back together as the pieces kept coming apart.
April 28, 2026
Reply from Happy Puzzle
Dear Paul,
Many thanks for taking the time to leave us a 4* review which, as an independent company, we truly appreciate! I will pass your comments onto the suppliers.
Kind regards
Talia
Delivery was earlier than expected.
Delivery was earlier than expected.
Friendly driver actually knocked on the door and handed me the parcel which is quite rare.
April 27, 2026
Reply from Happy Puzzle
Dear Edna,
Many thanks for taking the time to leave us a lovely 5* review!
Kind regards
Talia
Good ordering experience
Ordered two items for my granddaughter's. Delivered to her address promptly as requested.
April 13, 2026
Reply from Happy Puzzle
Dear Margaret,
Many thanks for taking the time to leave us a wonderful 5* review!
Kind regards
Talia
I have always found the Happy Puzzle company friendly
I have always found the Happy Puzzle company to have a friendly approach in both their online presence or in their literature. I have also no complaints about their delivery service, especially as I live on a UK island.
April 20, 2026
Reply from Happy Puzzle
Dear Stephen,
Many thanks for taking the time to leave us a fabulous 5* review!
Kind regards
Talia
Quality products
Quality products! Interesting , challenging and fun games and puzzle.
A fantastic company! Everything we have bought from Happy Puzzle has been excellent!
April 13, 2026
Reply from Happy Puzzle
Dear Jill,
Many thanks for taking the time to leave us a wonderful 5* review!
Kind regards
Talia
Item still awaited but received items…
Item still awaited but received items were well received and enjoyed
April 13, 2026
Reply from Happy Puzzle
Dear Carol,
Many thanks for taking the time to leave us a 4* review.
As a small company we value any feedback so I was just wondering what we could have done better for you to have given us a 5* review?
Kind regards
Talia
Really good service and excellent…
Really good service and excellent value. Really good range of products.
April 13, 2026
Reply from Happy Puzzle
Dear Dave,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
Very good over the phone service and a…
Very good over the phone service and a good value present for my brother.
His birthday is later in the month so hasn't seen it yet
April 27, 2026
Reply from Happy Puzzle
Dear Stella,
Many thanks for taking the time to leave us an excellent 5* review!
Kind regards
Talia
Reply from Happy Puzzle
Dear Rob,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
Great service
The parcel came on time and in great condition I bought it as a present and I think it will be really well received very happy with it
April 24, 2026
Reply from Happy Puzzle
Dear Roni,
Many thanks for taking the time to leave us a great 5* review!
Kind regards
Talia
Bought as Birthday presents so not used…
Bought as Birthday presents so not used yet. Easy web site and swift delivery. Will use the company again
April 23, 2026
Reply from Happy Puzzle
Dear Diane,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
Quick delivery on an excellent jigsaw.
April 9, 2026
Reply from Happy Puzzle
Dear Christopher,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
A royal puzzle,a great gift
I purchased a puzzle for my grown up granddaughter which she appreciates very much.A great price having been discounted & greatdelivery service who could ask for more.Not quite a real puzzlement but practical service!!
April 23, 2026
Reply from Happy Puzzle
Dear Peter,
Many thanks for taking the time to leave us a lovely 5* review!
Kind regards
Talia
Excellent service
Excellent service. Great choice of products. Rapid despatch. Well packaged. Perfect.
April 21, 2026
Reply from Happy Puzzle
Dear PC,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
Really good quality of the trampoline…
Really good quality of the trampoline bats and prompt delivery. A website that is so easy and straightforward to use always.
April 21, 2026
Reply from Happy Puzzle
Dear Auntie Anne,
Many thanks for taking the time to leave us a fantastic 5* review!
Kind regards
Talia
They never disappoint!
This company can be relied on to provide excellently made interesting and unusual puzzles and games, which are suitable for a wide range of ages - from the very young to adults. The website is easy to use and the service is excellent. The toys and jigsaws come carefully packaged and so far they have not been let down by Royal Mail!!!!!
April 21, 2026
Reply from Happy Puzzle
Dear Mrs K Hallaways,
Many thanks for taking the time to leave us a brilliant 5* review!
Kind regards
Talia
Prompt delivery
Prompt delivery. Ordered 2 items for 4 yr old grandson. Have ordered before from Happy Puzzle Company. They have a lot of exciting games for all ages.
April 20, 2026
Reply from Happy Puzzle
Many thanks for taking the time to leave us a great 5* review!
Kind regards
Talia
Correct order delivered promptly.
Correct order arrived, well packaged in reasonable time.
Postage is always off-putting.
April 15, 2026
Reply from Happy Puzzle
Many thanks for taking the time to leave us a 4* review.
As a small company we value any feedback so I was just wondering what we could have done better for you to have given us a 5* review?
Kind regards
Talia
Satisfied customer
The product ordered is true to its description and I particularly like the fact of it being spiral bound so that the book can lie flat while in use. The ordering procedure was clear and straightforward and delivery was ahead of schedule.
April 16, 2026
Reply from Happy Puzzle
Dear Liz,
Many thanks for taking the time to leave us a lovely 5* review!
Kind regards
Talia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.