Happyrunsports Reviews 

I have been trying to call the company and discuss the problems with my grandsons bike. Phone number doesn't work. Don't answer my emails. Don't answer my IM on Facebook, Don't respond on the chat feature.
Have a bike that doesn't work and can't get help. Don't know what to do.

Horrible customer service! The bikes are great and have decent power, but they're on the tall side so be advised if you're 5'4 or shorter. The height cannot be adjusted. The electric bike came with two digital keys that look like credit cards and two small keys to unlock the battery, all a which I lost after I crashed the bike (my fault) but now my bike is not functional simply because I lost both digital keys and there is no phone number to call and the only way to get through is via email and they might respond in 3+ days or they might not. I've been trying to ask them what do I need to buy to replace the digital key and the battery keys but no response. So if you're looking for a decent fairly heavy duty bike these are great but don't hope for any customer service whatsoever after they take your money.

Terrible.
Bike pedals hit the ground. Does not hit 20 mph.
They guarantee returns but do not have a functioning phone line and do not respond to emails.

Got a flat that made the bike impossible to move any distance without becoming exhausted. Probably my fault due to not putting the spacer in but the front wheel doesn't roll well with it and that's that one of the reviewers ended up doing during assembly. Then it got stolen when I came back for it. That part isn't exactly the fault of Happyrun, of course, but I will fault them for making the bike so cumbersome to move in this circumstance. The thing is, it's a great bike (especially for the price) if you know what you're doing with respect to being a bike mechanic, but it's very easy to run into problems if you're an amateur like I imagine the target market is. Be warned!

Wonderful e-bike! After sixty years of riding motorcycles and mountain bikes, I was finally able to get on my first fat tire E-bike! I done a lot of research and there are lots of possibilities. I found the big, powerful, long-distance, fat tire I was searching for!