Absolutely delighted with our 2.4m x 3m pergola from Harbour Lifestyle. The quality is fantastic and it feels very sturdy and well made. It looks beautiful in the garden and has completely transform... See more
Company replied
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Review summary
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Reviews shaping this summary
I was on holiday when I ordered the Harbour Lifestyle steel cushion box storage. Had to rearrange a delivery date with the courier, as my daughter couldn’t accept the delivery due to work, which they... See more
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Great ordering process Quick delivery and assembly The heater wasn’t added to my order (if you want the free heater make sure you add it into your basket manually as it doesn’t do it automaticall... See more
Company replied
A fantastic experience with this company so far. The pergola we have ordered is very competitively priced, and the customer service has been great. A really good balance of AI Agent for immediate resp... See more
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Company details
Written by the company
Harbour Lifestyle launched in early 2020 as a UK based online retailer of high end Garden and Outdoor lifestyle products. We believe in creating beautiful outdoor spaces that become an extension of your home. Enhancing the look, function and value of your outdoor space couldn't be easier with our innovative and stylish designs. We offer an extensive product range designed to allow you to create your perfect living space including Dining sets, Corner and Sofa seating, Loungers, Heaters, Parasols, BBQs, Fire Pits, Lighting and more. We have everything you'll need to create your design. Our dedicated and friendly family-run team are always on hand to help you on your shopping journey with us; we are just a call, email or chat message away offering helpful product advice or to answer your questions or concerns.
Contact info
Harbour Lifestyle, Hope Hall Stud, The Foaling Yard, CB8 9UW, Dullingham, United Kingdom
- +44 33080 81744
- customerservices@harbourlifestyle.co.uk
- harbourlifestyle.co.uk
4.7
Excellent
3K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Quality product
Arrived quicker than advertised! Had not realised the item did not tilt, my mistake, The mechanism to raise the parasol very stiff, but I assume this will become easier,
Good quality.
July 16, 2026
Reply from Harbourlifestyle
If you experience any problems with your new Triton parasol, please do not hesitate to contact our friendly customer service team on 0330 808 1744 and we will be happy to help. Thank you for your positive review and for choosing Harbour Lifestyle.
Great products and outstanding customer service
I ordered outdoor sofas. Delivery was smooth and they look fantastic and are very comfortable. I did have a problem with sofa sections not matching but Diar who I dealt with was fantastic - excellent customer service and the issue fully resolved. I hope to buy further products in the future.
August 17, 2026
Unprompted review
Reply from Harbourlifestyle
Excellent - we always enjoy hearing from customers and we thank you for your positive review. We truly appreciate your kind words regarding our colleague and we will be sure to pass this onto him and his line manager. Thank you for choosing Harbour Lifestyle
100% Customer Service and Product Quality
I've had an excellent experience, from the initial video consultation (as I could not go out in person to the showroom). It was all clear and seamless. My selected items was installed to spec. Even months later, when I misplaced the remote controls for my item, they were quick to sort this out quickly. All in, no complaints whatsoever
August 21, 2026
Unprompted review
Reply from Harbourlifestyle
We pride ourselves on providing a first class customer experience and we are delighted to hear everything has been resolved for you. We thank you for taking the time to leave your feedback and thank you for choosing Harbour Lifestyle.
Excellent product
Fast delivery
Excellent product, good quality
Thrilled with our Cantalever Parasol
July 29, 2026
Reply from Harbourlifestyle
Thank you for your positive feedback. We hope you enjoy your new Challenger parasol and thank you for choosing Harbour Lifestyle.
First rate ustomer service from Harbourlifestyle…
Customer service from Harbourlifestyle was first rate from start to finish. We utilised the 'hold order' feature to fit our delivery around a holiday. Staff were easy to contact, communications great throughout and they did a fantastic job of arranging the delivery at a suitable time for us. Delivery team were very pleasant and helpful in getting the heavy delivery where we needed it. Really pleased with our new dining set, it is as advertised, looks great and came at a good price. I would positively recommend Harbourlifestyle.
August 7, 2026
Reply from Harbourlifestyle
Fantastic! We pride ourselves on providing a first class customer experience and we are delighted to read your kind feedback. We truly thank you for taking the time to leave your review and for choosing Harbour Lifestyle.
The product is reslly good quality .the…
The product is reslly good quality .the delivery people were very helpful .
July 28, 2026
Reply from Harbourlifestyle
Thank you for your positive review. We hope you enjoy your new Burford chairs and we thank you for choosing Harbour Lifestyle.
Very pleased with the quality of our garden umbrella
We took awhile choosing our sunshade as we have quite an exposed back verandah and needed something sturdy. We really like the wooden slats and wooden stand, it makes it very attractive and weirdly the shade of blue is an exact match to our garden furniture. It was delivered within a week.
July 29, 2026
Reply from Harbourlifestyle
Excellent - we are delighted to hear you are happy with your new Kratos parasol and we thank you for choosing Harbour Lifestyle.
What a wonderful company to deal with
What a wonderful company to deal with. Had a little problem with my cantilever parasol, the lights weren’t working. I rang them on the Monday and by the Friday the problem had been solved and sorted out. Exceptional service, thank you.
August 21, 2026
Unprompted review
Reply from Harbourlifestyle
It is always disappointing when issues occur, especially at an early stage but we are delighted to hear everything was resolved. Thank you for your kind message and thank you for choosing Harbour Lifestyle.
Excellent service from Harbour
Would thoroughly recommend Harbour Lifestyle, I purchased a parasol which is excellent quality and quick and efficient delivery. Customer Service from Heather was second to none. Will definitely purchase from them again 5*
August 21, 2026
Unprompted review
Reply from Harbourlifestyle
Thank you for your positive review and your kind comments regarding our colleague Heather. We will be sure to pass on your feedback to her and her line manager. We hope you enjoy your new parasol and thank you for choosing Harbour Lifestyle.
Reply from Harbourlifestyle
Thank you for your kind review. We hope you enjoy your new PergoSTET Lite pergola for many years to come. We always enjoy hearing from customers and we thankyou for choosing Harbour Lifestyle
Long delivery but great product
Unfortunately a delay on delivery but excellent quality for price
August 6, 2026
Reply from Harbourlifestyle
Thank you for your positive review. We hope you enjoy your new Lyra dining furniture and we thank you for choosing Harbour Lifestyle.
Great support service
July 27, 2026
Reply from Harbourlifestyle
Thank you for your positive review. We hope you enjoy your new Kratos parasol and we thank you for choosing Harbour Lifestyle.
Out door parasol
Excellent service and delivered on time with 2 polite and helpful men.The parasol is excellent
August 6, 2026
Reply from Harbourlifestyle
Thank you for choosing Harbour Lifestyle and we are delighted to hear you are happy with your new Hera parasol. We truly appreciate your feedback regarding the service, the delivery and the product.
Purchased a Kermado BBQ earlier in the…
Purchased a Kermado BBQ earlier in the year. Recently purchased a heat deflector plate to enable cooking of larger pieces of meat. This is excellent. The product is fantastic value for money and well made. Very well packaged on arrival. Well done. Would thoroughly recommend this company.
August 6, 2026
Reply from Harbourlifestyle
Fantastic! Thank you so much for your kind review. We hope you enjoy your new Kamado BBQ for many years to come. We thank you for your feedback and for choosing Harbour Lifestyle.
Reply from Harbourlifestyle
Thank you for your positive review. We hope you enjoy your new Triton parasol and we thank you for choosing Harbour Lifestyle.
Excellent parasol
July 30, 2026
Reply from Harbourlifestyle
Thank you for your positive review. We hope you enjoy your new Kratos parasol and we thank you for choosing Harbour Lifestyle.
Just what we wanted when we wanted it.
July 27, 2026
Reply from Harbourlifestyle
Thank you for your review regarding your Triton parasol. We thank you for choosing Harbour Lifestyle
Excellent service and a great product
August 5, 2026
Reply from Harbourlifestyle
Thank you for your positive review and for choosing Harbour Lifestyle
Reply from Harbourlifestyle
Thank you for your positive review and for choosing Harbour Lifestyle.
Bought a Pergola with curtains
Bought a Pergola with curtains very pleased with delivered very quickly very satisfied recommended to a neighbour Fantastic quality and a great price
August 4, 2026
Reply from Harbourlifestyle
We are delighted to hear you are happy with your new PergoSTET Lite pergola. Thank you for taking the time to leave your your kind review and for choosing Harbour Lifestyle.
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